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Customer Service Team Lead Jobs (NOW HIRING)

Weigel's

Food Service Team Lead

Cleveland, TN · On-site

$12.75 - $17.50/hr

Our Food Service Team Members give the absolute best customer service in all of East Tennessee, in our clean, state of the art facilities. Starting at $18 per hour plus eligible for BONUS ...

Weigel's

Food Service Team Lead

Morristown, TN · On-site

$13.50 - $18.50/hr

Our Food Service Team Members give the absolute best customer service in all of East Tennessee, in our clean, state of the art facilities. Starting at $18 per hour plus eligible for BONUS ...

Weigel's

Food Service Team Lead

Knoxville, TN · On-site

$13.75 - $19/hr

Our Food Service Team Members give the absolute best customer service in all of East Tennessee, in our clean, state of the art facilities. Starting at $18 per hour plus eligible for BONUS ...

Weigel's

Food Service Team Lead

Chattanooga, TN · On-site

$13.25 - $18.25/hr

Our Food Service Team Members give the absolute best customer service in all of East Tennessee, in our clean, state of the art facilities. Starting at $18 per hour plus eligible for BONUS ...

Weigel's

Food Service Team Lead

Harrison, TN · On-site

$13.25 - $18.25/hr

Our Food Service Team Members give the absolute best customer service in all of East Tennessee, in our clean, state of the art facilities. Starting at $18 per hour plus eligible for BONUS ...

Weigel's

Food Service Team Lead

Kingsport, TN · On-site

$14.75 - $20.25/hr

Our Food Service Team Members give the absolute best customer service in all of East Tennessee, in our clean, state of the art facilities. Starting at $18 per hour plus eligible for BONUS ...

Weigel's

Food Service Team Lead

Knoxville, TN · On-site

$14.75 - $20.25/hr

Our Food Service Team Members give the absolute best customer service in all of East Tennessee, in our clean, state of the art facilities. Starting at $18 per hour plus eligible for BONUS ...

Weigel's

Food Service Team Lead

Kodak, TN · On-site

$13.25 - $18.25/hr

Our Food Service Team Members give the absolute best customer service in all of East Tennessee, in our clean, state of the art facilities. Starting at $18 per hour plus eligible for BONUS ...

Weigel's

Food Service Team Lead

La Follette, TN · On-site

$14.25 - $19.50/hr

Our Food Service Team Members give the absolute best customer service in all of East Tennessee, in our clean, state of the art facilities. Starting at $18 per hour plus eligible for BONUS ...

Weigel Stores, Inc.

Food Service Team Lead

Harriman, TN · On-site

$18/hr

Our Food Service Team Members give the absolute best customer service in all of East Tennessee, in our clean, state of the art facilities.Starting at $18 per hour plus eligible for BONUSRequirements:

Weigel Stores, Inc.

Food Service Team Lead

Knoxville, TN · On-site

$18/hr

Our Food Service Team Members give the absolute best customer service in all of East Tennessee, in our clean, state of the art facilities.Starting at $18 per hour plus eligible for BONUSRequirements:

Weigel Stores, Inc.

Food Service Team Lead

Powell, TN · On-site

$18/hr

Our Food Service Team Members give the absolute best customer service in all of East Tennessee, in our clean, state of the art facilities.Starting at $18 per hour plus eligible for BONUSRequirements:

Weigel Stores, Inc.

Food Service Team Lead

Powell, TN · On-site

$18/hr

Our Food Service Team Members give the absolute best customer service in all of East Tennessee, in our clean, state of the art facilities.Starting at $18 per hour plus eligible for BONUSRequirements:

Follett

Team Lead Customer Service (Full-Time)

Merced, CA · On-site

$12 - $24.33/hr

Position Overview The Team Lead Customer Service works closely with the Store Manager to coordinate the work activities of team members, including training on company, client, and store operating ...

Weigel Stores, Inc.

Food Service Team Lead

Seymour, TN · On-site

$18/hr

Our Food Service Team Members give the absolute best customer service in all of East Tennessee, in our clean, state of the art facilities.Starting at $18 per hour plus eligible for BONUSRequirements:

Weigel Stores, Inc.

Food Service Team Lead

Alcoa, TN · On-site

$18/hr

Our Food Service Team Members give the absolute best customer service in all of East Tennessee, in our clean, state of the art facilities.Starting at $18 per hour plus eligible for BONUSRequirements:

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Customer Service Team Lead information

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How much do customer service team lead jobs pay per hour?

As of Aug 10, 2026, the average hourly pay for customer service team lead in the United States is $21.65, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $23.56 per hour, depending on experience, location, and employer.

How does a customer service team lead support career development within their team?

A Customer Service Team Lead plays a key role in nurturing team members' growth by providing regular feedback, identifying training needs, and creating opportunities for skill development. They often set clear performance goals, coach agents on best practices, and may recommend team members for internal promotions or specialized training programs. By fostering a supportive environment and encouraging continuous learning, Team Leads help individuals advance both within the customer service function and potentially into other areas of the organization.

What are the key skills and qualifications needed to thrive as a customer service team lead, and why are they important?

To thrive as a Customer Service Team Lead, you need strong leadership abilities, in-depth knowledge of customer service best practices, and experience in supervisory roles, often supported by a relevant degree or equivalent experience. Familiarity with customer relationship management (CRM) systems, call center software, and basic analytics tools is typically required. Excellent communication, conflict resolution, and motivational skills distinguish top performers in this role. These competencies are essential for ensuring team productivity, high-quality customer interactions, and continuous process improvement.

What is a customer service team lead?

Customer Service Team Leads are professionals responsible for supervising and supporting a team of customer service representatives. They ensure that their team delivers high-quality service, resolves customer issues efficiently, and meets performance targets. Team Leads often handle escalated customer inquiries, provide coaching and feedback to staff, and help implement company policies and procedures. Their role is crucial in maintaining customer satisfaction and fostering a positive work environment within the customer service department.
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Customer Service Team Lead jobs near you
Infographic showing various Customer Service Team Lead job openings in the United States as of August 2026, with employment types broken down into 100% Full Time. Highlights an 100% In-person job distribution, with an average salary of $45,033 per year, or $21.7 per hour.

Team Lead Customer Service (Part-Time)

Follett

San Luis Obispo, CA • On-site

$12 - $24.33/hr

Other

Re-posted 20 days ago

Follett rating

4.9

Company rating: 4.9 out of 10

Based on 64 frontline employees who took The Breakroom Quiz

624th of 732 rated retailers

Job description

Position Overview

The Team Lead Customer Serviceworks closely with the Store Manager to coordinate the work activities of team members, including training on company, client, and store operating policies and programs, as well as day-to-day store cashier operations and cash handling. Acts as leader on duty, responding to customer and team member concerns in the absence of store manager, opening and closing the store, and ensuring all bookstore property and team members are safe and secure.

Responsibilities

  • Leads the work activities of department team members, PT, and Temporary including:

    • Ensures shelves and other displays are stocked, restocked, and maintained according to company standards.
    • Ensures markups or markdowns are taken according to company directives.


  • Greets and assists customers with inquiries and purchases, utilizing the cash register to process payments and refunds, and resolves escalated customer issues.
  • Partners to create and maintain a Hassle Free customer service culture, focused on solutions-based selling and an exceptional customer experience.
  • Verifies cashier daily balancing of cash drawers for accuracy while ensuring safe cash handling policies and procedures, including cash, checks, and credit/debit cards.
  • Coordinates team members' work activities, including training new employees. Ensures team members understand and follow Corporate and store policies and procedures.
  • Receives and verifies orders and completes store reports.
  • May be a key holder responsible for opening and/or closing the store.
  • Understands and processes website orders, including picking merchandise and shipping orders.
  • Maintains neat and clean store and work areas.
  • May assist other team members with completing the work of the department.
  • Performs other duties as assigned.


Follett Higher Education is a drug-free workplace environment.
Pay Range
$12.00-$24.33/hour
  • 1-3 years of relevant experience
  • Associate's Degree or equivalent preferred.
  • Willingness to work a flexible schedule including evening and weekend hours.
  • Able to consistently walk and stand; able to lift 25-50 pounds; ability to move merchandise using proper equipment.
  • General Computer Skills

What Follett employees say

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