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Apac Customer Service Representative Jobs (NOW HIRING)

LightSource

Customer Service Representative APAC

$16.50 - $22.25/hr

Customer Support Representative We're looking for a Customer Support Representative to help deliver an exceptional experience for every LightSource customer. In this role, you'll work closely with ...

Domino's

Customer Service Representative (CSR)

Walpole, NH · On-site

$14.50 - $19.75/hr

Customer Service Representative (CSR) Customer Service Representative: The Customer Service Representative will WOW the customer by making sure they have a positive experience either in the store or ...

Domino's

Customer Service Representative (CSR)

Plymouth, NH · On-site

$16.50 - $22.50/hr

Customer Service Representative (CSR) Customer Service Representative: 15 N Main Street, Northfield VT The Customer Service Representative will WOW the customer by making sure they have a positive ...

Domino's

Customer Service Representative (CSR)

Barre, VT · On-site

$15.75 - $21.25/hr

Customer Service Representative (CSR) Customer Service Representative: 610 Main Street, Clintion MA 01510 The Customer Service Representative will WOW the customer by making sure they have a positive ...

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All JobsApac Customer Service Representative Jobs

Apac Customer Service Representative information

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How much do apac customer service representative jobs pay per hour?

As of Jul 2, 2026, the average hourly pay for apac customer service representative in the United States is $18.80, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.91 per hour, depending on experience, location, and employer.

What is the difference between Apac Customer Service Representative vs Customer Support Specialist?

AspectApac Customer Service RepresentativeCustomer Support Specialist
CredentialsHigh school diploma or equivalent; some roles may prefer certifications in customer serviceHigh school diploma; certifications in customer service are a plus
Work EnvironmentCall centers, online support, or retail settings in APAC regionCall centers, online platforms, or retail environments globally
Industry UsagePrimarily in companies serving APAC marketsAcross various industries worldwide, including tech, retail, and telecom
Common Search/ComparisonYesYes

The Apac Customer Service Representative typically handles customer inquiries within the APAC region, often requiring regional language skills and regional knowledge. The Customer Support Specialist has a broader scope, supporting customers globally across multiple industries. While both roles require strong communication skills and similar credentials, the regional focus distinguishes the Apac Customer Service Representative from the more globally oriented Customer Support Specialist.

What are the key skills and qualifications needed to thrive as an APAC Customer Service Representative, and why are they important?

To thrive as an APAC Customer Service Representative, you need strong communication skills, proficiency in local languages, and a good understanding of customer service principles, often supported by a diploma or degree. Familiarity with CRM systems, ticketing platforms, and general office software is commonly required. Patience, cultural sensitivity, and problem-solving abilities help build rapport and resolve issues effectively with diverse customers. These skills and qualities are essential for delivering high-quality support, ensuring customer satisfaction, and navigating the multicultural APAC region.

What does an APAC Customer Service Representative do?

An APAC Customer Service Representative is responsible for assisting customers from the Asia-Pacific (APAC) region by addressing their inquiries, resolving issues, and providing product or service information. They often handle communication through phone, email, or chat, ensuring a positive customer experience while considering cultural and language differences specific to the APAC market. Their role may also involve processing orders, troubleshooting problems, and escalating complex issues to higher support levels. Strong communication skills, cultural awareness, and knowledge of local regulations are important for success in this position.

How does an APAC Customer Service Representative typically handle communication across different time zones and cultures?

As an APAC Customer Service Representative, you'll often interact with customers from various countries within the Asia-Pacific region, each with its own time zones and cultural expectations. This requires flexibility in working hours, as well as sensitivity to local customs and communication styles. Adapting your approach—such as using clear, simple language and being mindful of local holidays—helps build rapport and resolve issues efficiently. Training and support from your company usually provide guidelines and resources to ensure effective cross-cultural communication.
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Apac Customer Service Representative jobs near you
Customer Service Representative APAC

Customer Service Representative APAC

LightSource

Remote

$16.50 - $22.25/hr

Other

Medical, Dental, Vision, PTO

Posted 9 days ago

Job description

Customer Support Representative

We're looking for a Customer Support Representative to help deliver an exceptional experience for every LightSource customer. In this role, you'll work closely with our Customer Success Manager or Deployment Strategist (depending on experience) to ensure customers have a seamless experience using our platform.

You'll support onboarding, resolve customer issues, and help manage incoming support requests across multiple channels. This role requires strong communication skills, attention to detail, and the ability to stay organized while handling multiple conversations and priorities.

You'll also collaborate cross-functionally with product and customer teams to surface insights, improve support processes, and ensure smooth deployments as our customer base grows.

Role & Responsibilities
  • Assist customers with onboarding and setup to ensure a smooth experience
  • Resolve customer issues and support requests via email, phone, and chat
  • Manage and prioritize incoming support tickets
  • Document and improve support workflows to increase team efficiency
  • Track customer feedback and recurring issues, sharing insights with the product team
  • Partner with cross-functional teams to support smooth customer deployments
About You

You're an excellent communicator who responds clearly, patiently, and thoughtfully. You genuinely enjoy helping people solve problems and take pride in delivering a great customer experience. You're organized and detail-oriented, able to manage multiple conversations and priorities at once while staying calm and professional.

You're comfortable navigating ambiguity in a fast-moving startup environment and are quick to learn new tools and systems. You're intellectually curious, eager to grow early in your career, and excited about contributing to a small, high-performing team.

You might be a great fit if you:

  • Have a bachelor's degree or equivalent work experience
  • Are proficient in English (verbal and written)
  • Have experience supporting customers in Europe and the USA
  • Have strong written and verbal communication skills
  • Can work independently while collaborating effectively with a team
  • Are comfortable working US and European hours while based in the Philippines or China
Benefits
  • Competitive base salary
  • Comprehensive healthcare coverage, including dental and vision
  • Generous vacation and sick leave policies
  • Opportunity to grow within a fast-scaling, global team
The Team

LightSource is building the next-generation operating system for Procurement. Sales has Salesforce. HR has Workday. Procurement is next. We build SaaS software that helps procurement leaders discover vendors, manage negotiations, and buy intelligently.

Our team is small but growing quickly, backed by top-tier investors and already winning enterprise customers. We're tackling a massive market filled with complex, high-impact problems.

The team includes people who've helped build companies like Tesla, Waymo, McKinsey, and Google X. We hire exceptional people, move quickly, give direct feedback, expect excellence, and have a lot of fun doing it.

Bonus Points
  • Prior experience in procurement
  • Experience using Intercom or similar support tools
  • Basic Excel skills

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