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Telecommute Tagalog Customer Service Representative Jobs

Wyyerd Fiber

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Customer Service Representative (Tagalog Speaking Preferred)

National City, CA · On-site

$16.50 - $22.25/hr

Overview Wyyerd Fiber is seeking a Customer Service and Activation Representative (CSAR) to be part ... Tagalog speaking preferred * Experience supporting VoIP phone services . * Familiarity with network ...

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Telecommute Tagalog Customer Service Representative information

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How much do telecommute tagalog customer service representative jobs pay per hour?

As of Aug 8, 2026, the average hourly pay for telecommute tagalog customer service representative in the United States is $18.80, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.91 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a telecommute Tagalog customer service representative?

To thrive as a Telecommute Tagalog Customer Service Representative, you need fluent proficiency in Tagalog and English, strong communication skills, and prior customer service experience. Familiarity with CRM software, call center platforms, and remote communication tools is typically required. Outstanding problem-solving abilities, patience, and adaptability are crucial soft skills for supporting diverse customers remotely. These skills and qualities ensure efficient issue resolution and customer satisfaction in a virtual service environment.

What is a telecommute Tagalog customer service representative?

Telecommute Tagalog Customer Service Representatives are professionals who work remotely to assist customers who speak Tagalog. They handle inquiries, provide support, and resolve issues through phone, email, or chat, often for companies that serve Filipino clients or have a global customer base. These representatives use their language skills and customer service expertise to ensure a positive experience for Tagalog-speaking customers. The role typically requires strong communication abilities, problem-solving skills, and proficiency in both Tagalog and English.

How do telecommute Tagalog customer service representatives manage communication and collaboration with their remote teams?

Telecommute Tagalog Customer Service Representatives typically rely on a mix of digital tools to stay connected with their teammates and supervisors, such as instant messaging platforms, video conferencing, and shared documentation systems. Maintaining clear and proactive communication is crucial, especially when resolving customer issues or escalating complex cases. Regular virtual meetings, performance check-ins, and collaborative platforms help ensure everyone stays aligned with company goals and customer expectations. Building rapport and trust remotely can be a challenge, but consistent participation and prompt updates foster a supportive team environment.
More about Telecommute Tagalog Customer Service Representative jobs
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What are the most commonly searched types of Tagalog Customer Service Representative jobs? The most popular types of Tagalog Customer Service Representative jobs are:
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Telecommute Tagalog Customer Service Representative jobs near you
Infographic showing various Telecommute Tagalog Customer Service Representative job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 77% Full Time, 19% Part Time, and 3% Contract. Highlights an 92% Physical, 1% Hybrid, and 7% Remote job distribution, with an average salary of $39,098 per year, or $18.8 per hour.

Customer Service Representative (Tagalog Speaking Preferred)

Wyyerd Fiber

National City, CA • On-site

$16.50 - $22.25/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 10 days ago

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Job description

Overview

Wyyerd Fiber is seeking a Customer Service and Activation Representative (CSAR) to be part of a high-energy, customer-focused team that handles inbound sales, customer support, and service activation for our residential and small business customers. As the first point of contact, the CSAR plays a critical role in delivering an exceptional experience to both prospective and existing customers.

In addition to supporting sales and billing inquiries, this role also includes technical support and troubleshooting responsibilities, specifically for our fiber optic internet and VoIP services. 



Key Responsibilities

  • Deliver exceptional customer service via phone, email, and in person, serving as the front line for all inquiries.
  • Support customers through the activation and provisioning of fiber internet and VoIP phone services.
  • Handle technical troubleshooting for fiber-related connectivity issues, including:\
    • Diagnosing ONT (Optical Network Terminal) and modem/router connectivity problems.
    • Assisting with Wi-Fi performance and configuration (SSID/password, device connectivity).
    • Walking customers through basic hardware resets and physical connection checks.
    • Identifying and escalating advanced network issues to Tier 2 support or field technicians.
  • Ensure first-call resolution by thoroughly addressing both technical and non-technical customer concerns.
  • Process service requests, including moves, adds, changes, and cancellations, using the network management system (e.g., Calix, SMx, etc.).
  • Assist with billing inquiries, payments, and plan adjustments while ensuring account accuracy.
  • Promote and upsell Wyyerd Fiber services by identifying customer needs and recommending appropriate packages.
  • Document customer interactions accurately within CRM and ticketing systems.
  • Maintain up-to-date knowledge of Wyyerd Fiber’s network, services, and troubleshooting protocols.


Qualifications & Experience

  • 2+ years of customer service experience, preferably in a telecom or ISP environment.
  • Strong understanding of home networking setups including Wi-Fi , device connectivity, and speed management.
  • Experience using ticketing systems and customer management platforms.
  • Comfortable with the Google Workspace (Gmail, Docs, Sheets, etc.).
  • Typing speed of 40+ words per minute.
  • High school diploma or equivalent required; additional technical training or certifications are a plus.
  • Strong interpersonal and communication skills.
  • Ability to troubleshoot, think critically, and adapt to dynamic situations.
  • Must enjoy helping people and solving problems in a fast-paced environment.


Preferred Skills (Not Required but a Plus)

  • Tagalog speaking preferred
  • Experience supporting VoIP phone services.
  • Familiarity with network diagnostic tools (e.g., ping, speed test).
  • Understanding of fiber optic internet, networking concepts, and home networking equipment (ONTs, routers, mesh systems, etc.).

Company Description

Wyyerd Fiber, a subsidiary of Wyyerd Group, is a fiber-to-the-premise internet and related services provider. Put simply, Wyyerd Fiber offers faster, more reliable and higher value internet with symmetrical speeds, no data caps, no contracts and no invoice surprises, and Wyyerd Fiber backs it up with superior, local customer service. Wyyerd Fiber offers a full suite of services for residences, businesses, enterprises, carriers and non-profit partners including government and education entities.