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Senior Remote Customer Service Rep Jobs (NOW HIRING)

PeopleShare Inc

Remote Customer Service

$18/hr

Remote Customer Service Representative Our client in Bala-Cynwyd is seeking a Remote Customer Service Representative to join their team! Details for Remote Customer Service Representative: * Monday ...

Annuity Health, LLC

Remote Customer Service Representative

$16.50 - $22.25/hr

Remote Customer Service Representative The Remote Customer Service Representative is responsible for phone contact with patients to collect payment for medical bills on behalf of our clients. This ...

Annuity Health, LLC

Remote Customer Service Representative

$16.50 - $22.25/hr

Remote Customer Service Representative The Remote Customer Service Representative is responsible for phone contact with patients to collect payment for medical bills on behalf of our clients. This ...

Annuity Health, LLC

Remote Customer Service Representative

$16.50 - $22.25/hr

Remote Customer Service Representative The Remote Customer Service Representative is responsible for phone contact with patients to collect payment for medical bills on behalf of our clients. This ...

Traveling with Tasha

Remote Customer Service Representative

$16.50 - $22.25/hr

Remote Customer Service Representative Raleigh, North Carolina, United States $ 30,000.00 - 75,000.00 (US Dollar) About the Job Remote Customer Service Representative Destination Planning Consultants ...

Traveling with Tasha

Remote Customer Service Representative

$16.50 - $22.25/hr

Remote Customer Service Representative Orlando, Florida, United States $ 30,000.00 - 75,000.00 (US Dollar) About the Job Remote Customer Service Representative Destination Planning Consultants assist ...

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Remote Customer Service Representative

$16.50 - $22.25/hr

Remote Customer Service Representative Denver, Colorado, United States $ 30,000.00 - 75,000.00 (US Dollar) About the Job Remote Customer Service Representative Destination Planning Consultants assist ...

Traveling with Tasha

Remote Customer Service Representative

$16.50 - $22.25/hr

Remote Customer Service Representative San Diego, California, United States $ 30,000.00 - 75,000.00 (US Dollar) About the job Remote Customer Service Representative Destination Planning Consultants ...

Traveling with Tasha

Remote Customer Service Representative

$16.50 - $22.25/hr

Remote Customer Service Representative Sacramento, California, United States $ 30,000.00 - 75,000.00 (US Dollar) About the job Remote Customer Service Representative Destination Planning Consultants ...

Call Center Haven

Remote Customer Service Representative

$16.50 - $22.25/hr

Remote Customer Service Representative We are seeking motivated and experienced individuals to join our team as Remote Customer Service Representatives. If hired, you will be responsible for handling ...

Easy Recruiter

Remote Customer Service Representative

$16.50 - $22.25/hr

Remote Customer Service Representative The Remote Customer Service Representative (CSR) is a remote position, responsible for providing friendly and helpful service to all customers that call into ...

Easy Recruiter

Remote Customer Service Representative

$16.50 - $22.25/hr

Remote Customer Service Representative Aurora, Illinois, United States About the Job The Remote Customer Service Representative (CSR) is a remote position, responsible for providing friendly and ...

PeopleShare Inc

Remote Customer Service

$18/hr

Details for Remote Customer Service Representative: * Monday-Friday, 8am-5pm * Pay rate: $18/HR * Fully remote * Weekly pay * Healthcare benefits after 30 days! Description for Remote Customer ...

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How much do senior remote customer service rep jobs pay per hour?

As of Aug 28, 2026, the average hourly pay for senior remote customer service rep in the United States is $23.07, according to ZipRecruiter salary data. Most workers in this role earn between $18.51 and $25.48 per hour, depending on experience, location, and employer.

What does a senior remote customer service rep do?

A Senior Remote Customer Service Representative handles customer inquiries, resolves complex issues, and provides support via phone, email, or chat—all from a remote location. They often assist with escalated cases, mentor newer team members, and help ensure high levels of customer satisfaction. This role requires advanced communication skills, problem-solving abilities, and experience with customer service platforms. Senior reps may also contribute to process improvements and training initiatives within their team.

What are the key skills and qualifications needed to thrive as a senior remote customer service rep, and why are they important?

To thrive as a Senior Remote Customer Service Rep, you need advanced problem-solving abilities, strong communication skills, and several years of customer service experience, often supported by a high school diploma or higher. Familiarity with CRM software such as Salesforce or Zendesk, along with proficiency in remote collaboration tools like Slack or Zoom, is typically required. Exceptional empathy, patience, and time management skills help professionals stand out in handling complex customer issues independently. These skills and qualities ensure efficient resolution of customer concerns, high satisfaction rates, and effective remote teamwork.

How does a senior remote customer service rep typically collaborate with other departments while working remotely?

As a Senior Remote Customer Service Rep, you'll often collaborate with teams such as technical support, sales, and product management to resolve complex customer issues. Communication is primarily done through digital channels like email, chat platforms, or virtual meetings. You may be responsible for escalating cases, providing feedback on customer pain points, and sharing insights to improve processes. Effective cross-functional collaboration is key to ensuring customer satisfaction and driving continuous improvement across the organization.

What is the difference between Senior Remote Customer Service Rep vs Customer Support Specialist?

AspectSenior Remote Customer Service RepCustomer Support Specialist
CredentialsHigh school diploma or equivalent; experience preferredHigh school diploma or equivalent; may require specific certifications
Work EnvironmentRemote, customer service call centers, online chatRemote or on-site, customer support via phone, email, chat
Employer & Industry UsageCustomer service departments across various industriesCustomer support teams in tech, retail, healthcare, etc.

The main difference is that a Senior Remote Customer Service Rep typically has more experience and handles complex customer issues, often mentoring junior staff, whereas a Customer Support Specialist focuses on resolving customer inquiries and providing support at an entry to mid-level. Both roles are essential in customer service but differ in responsibility level and experience requirements.

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Senior Remote Customer Service Rep jobs near you

Remote Customer Service

Remote

PeopleShare Inc
Recruiting and Staffing Services • 51 - 200 employees
Learn more about PeopleShare Incexternal

$18/hr

Other

Posted 6 days ago

Job description

Remote Customer Service Representative

Our client in Bala-Cynwyd is seeking a Remote Customer Service Representative to join their team!

Details for Remote Customer Service Representative:

  • Monday-Friday, 8am-5pm
  • Pay rate: $18/HR
  • Fully remote
  • Weekly pay
  • Healthcare benefits after 30 days!

Description for Remote Customer Service Representative:

  • Demonstrate a high level of responsiveness and provide our policy holders with a superior level of customer service
  • Assist existing customers with payments, policy changes, first notice of loss, cancellations, etc.
  • Obtain necessary documentation quickly and efficiently
  • Thoroughly document all interactions – high-volume data entry
  • Maintain and manage consistent follow-up processes
  • Escalate complex requests to licensed CSRs or underwriters for additional assistance or reassignment

Requirements for Remote Customer Service Representative:

  • High school diploma or equivalent
  • Prior call-center customer service experience required
  • Excellent verbal and written communication skills
  • Proficiency with Microsoft applications
  • Ability to work in a fast-paced environment and multi-task effectively
  • Strong ability to work independently as part of a virtual team
  • MUST have reliable high-speed internet
PeopleShare logo

About PeopleShare

Sourced by ZipRecruiter

Whether you’re a job seeker or a hiring manager, we have the experience, expertise and resources to provide hiring solutions that work for you. We specialize in temporary, temp-to-hire, and direct hire staffing roles in the clerical, financial and light industrial sectors. PeopleShare connects employers and temporary employees who hit the ground running on day one.

Industry

Recruiting and staffing services

Company size

51 - 200 Employees

Headquarters location

Collegeville, PA, US

Year founded

2005

Social media

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