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How much do toyota customer service representative jobs pay per hour?

As of Jun 16, 2026, the average hourly pay for toyota customer service representative in the United States is $18.80, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.91 per hour, depending on experience, location, and employer.

Can you work at Toyota with no experience?

Toyota Customer Service Representative positions often do not require prior experience, as training is typically provided on the job. Strong communication skills and a customer-focused attitude are important, and some roles may prefer previous retail or service experience. Entry-level opportunities are available for those willing to learn and develop relevant skills.

What is a customer service representative at a dealership?

A customer service representative at a dealership is responsible for assisting customers with inquiries, scheduling service appointments, and providing information about vehicles and services. They often communicate via phone, email, or in person and need good communication and problem-solving skills to ensure customer satisfaction.

What are the typical daily responsibilities of a Toyota Customer Service Representative?

As a Toyota Customer Service Representative, your daily responsibilities include handling inbound calls and emails from customers, scheduling service appointments, assisting with inquiries about vehicles or services, and resolving customer concerns in a timely manner. You may collaborate closely with sales, service, and parts departments to ensure accurate information is provided and issues are followed through to resolution. Representatives also update customer records using dealership management systems and may process payments or warranty claims. This role requires balancing multiple tasks efficiently while maintaining a friendly and helpful attitude throughout the day.

What are the key skills and qualifications needed to thrive in the Toyota Customer Service Representative position, and why are they important?

A Toyota Customer Service Representative typically needs a high school diploma or equivalent, strong communication abilities, and experience in customer-facing roles. Familiarity with CRM software, dealership management systems, and basic automotive terminology is often required. Outstanding active listening, problem-solving skills, and the ability to remain patient and professional set top performers apart. These skills ensure that customer concerns are addressed promptly and accurately, leading to higher satisfaction and loyalty.

What is a Toyota Customer Service Representative job?

A Toyota Customer Service Representative assists customers with inquiries about Toyota vehicles, services, and policies. They handle customer concerns, provide product information, schedule service appointments, and support sales efforts. Strong communication skills, patience, and knowledge of Toyota's offerings are essential to ensure customer satisfaction.

How to get hired at Toyota?

To get hired as a Toyota Customer Service Representative, applicants should review job postings on the company's careers website or job boards, ensure they meet the minimum qualifications such as customer service experience and communication skills, and submit a complete application. Preparing for interviews by understanding Toyota's values and products can also improve chances of employment.

How much does Toyota pay per month?

The monthly pay for a Toyota Customer Service Representative varies depending on experience, location, and hours worked, but typically ranges from $2,000 to $3,000. Compensation may include benefits such as health insurance and paid time off, and the role often requires strong communication skills and customer service experience.
More about Toyota Customer Service Representative jobs
What cities are hiring for Toyota Customer Service Representative jobs? Cities with the most Toyota Customer Service Representative job openings:
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Toyota Customer Service Representative jobs near you
Infographic showing various Toyota Customer Service Representative job openings in the United States as of June 2026, with employment types broken down into 78% Full Time, and 22% Part Time. Highlights an 98% Physical, and 2% Remote job distribution, with an average salary of $39,098 per year, or $18.8 per hour.

Toyota of Springfield Service Manager

WYLER

Springfield, OH • On-site

Other

Posted 26 days ago

Job description

The Toyota Service Manager is responsible for overseeing all operations within the service department to ensure exceptional customer satisfaction, efficient workflow, profitability, and compliance with Toyota brand standards. This role leads service advisors, technicians, and support staff while maintaining high levels of quality, safety, and customer trust.
Operational Management
  • Manage daily service department operations, including scheduling, workflow, and productivity
  • Ensure repair orders are completed accurately, on time, and in compliance with Toyota standards
  • Monitor shop efficiency, technician productivity, and labor sales
  • Maintain proper staffing levels and technician skill alignment
  • Ensure a high level of customer satisfaction and CSI scores
  • Resolve customer complaints professionally and promptly
  • Promote a customer-first culture aligned with Toyota's "Customer for Life" philosophy
  • Oversee service write-ups and ensure transparent communication
  • Develop and manage departmental budgets
  • Monitor key performance indicators (KPIs) such as ELR, hours per RO, and gross profit
  • Control expenses including labor, parts usage, and warranty administration
  • Maximize service and warranty profitability while maintaining compliance
  • Recruit, train, coach, and evaluate service advisors, technicians, and support staff
  • Conduct performance reviews and implement development plans
  • Promote a positive, safe, and productive work environment
  • Enforce dealership policies and procedures
  • Ensure accurate and timely submission of warranty claims
  • Maintain compliance with Toyota warranty policies and dealership procedures
  • Stay current on Toyota service bulletins, recalls, and technical updates
  • Ensure OSHA and dealership safety standards are followed
  • Implement Toyota Production System (TPS) and Toyota Service Management (TSM) best practices
  • Maintain a clean, organized, and efficient service department
  • Participate in Toyota training, audits, and dealership meetings
  • Support continuous improvement initiatives

  • 3-5 years of automotive service management experience (Toyota preferred)
  • Strong leadership and customer service skills
  • Solid understanding of automotive service operations and warranty processes
  • Proficiency with dealership management systems (e.g., Reynolds & Reynolds, CDK)
  • Valid driver's license

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