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Toyota Customer Service Representative information

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How much do toyota customer service representative jobs pay per hour?

As of Jul 13, 2026, the average hourly pay for toyota customer service representative in the United States is $18.80, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.91 per hour, depending on experience, location, and employer.

Is it hard to get into Toyota?

Becoming a Toyota Customer Service Representative typically requires good communication skills, customer service experience, and sometimes a high school diploma or equivalent. The hiring process can involve multiple interviews and assessments, but it is generally accessible to qualified candidates who meet the job requirements.

What qualifications do I need to work at Toyota?

To work as a Toyota Customer Service Representative, candidates typically need a high school diploma or equivalent, strong communication skills, and customer service experience. Some roles may require familiarity with automotive products and basic computer skills; additional certifications are not usually mandatory but can be advantageous.

How long does it take to get hired at Toyota?

The hiring process for a Toyota Customer Service Representative typically takes a few weeks, including application review, interviews, and background checks. Timelines can vary based on the number of applicants and the specific location's hiring procedures.

What are the typical daily responsibilities of a Toyota Customer Service Representative?

As a Toyota Customer Service Representative, your daily responsibilities include handling inbound calls and emails from customers, scheduling service appointments, assisting with inquiries about vehicles or services, and resolving customer concerns in a timely manner. You may collaborate closely with sales, service, and parts departments to ensure accurate information is provided and issues are followed through to resolution. Representatives also update customer records using dealership management systems and may process payments or warranty claims. This role requires balancing multiple tasks efficiently while maintaining a friendly and helpful attitude throughout the day.

What are the key skills and qualifications needed to thrive in the Toyota Customer Service Representative position, and why are they important?

A Toyota Customer Service Representative typically needs a high school diploma or equivalent, strong communication abilities, and experience in customer-facing roles. Familiarity with CRM software, dealership management systems, and basic automotive terminology is often required. Outstanding active listening, problem-solving skills, and the ability to remain patient and professional set top performers apart. These skills ensure that customer concerns are addressed promptly and accurately, leading to higher satisfaction and loyalty.

What is a Toyota Customer Service Representative job?

A Toyota Customer Service Representative assists customers with inquiries about Toyota vehicles, services, and policies. They handle customer concerns, provide product information, schedule service appointments, and support sales efforts. Strong communication skills, patience, and knowledge of Toyota's offerings are essential to ensure customer satisfaction.

How to get hired at Toyota?

To get hired as a Toyota Customer Service Representative, applicants should review job postings on the company's careers website or job boards, ensure they meet the minimum qualifications such as good communication skills and customer service experience, and submit a complete application. Preparing for interviews by understanding Toyota's values and demonstrating relevant skills can improve chances of hiring. Having a valid driver's license and being able to work flexible hours are often required.
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Toyota Customer Service Representative jobs near you
Infographic showing various Toyota Customer Service Representative job openings in the United States as of July 2026, with employment types broken down into 78% Full Time, 20% Part Time, and 2% Contract. Highlights an 90% Physical, 1% Hybrid, and 9% Remote job distribution, with an average salary of $39,098 per year, or $18.8 per hour.
Customer Service Representative

Customer Service Representative

Arlington Toyota

Jacksonville, FL

$14.25 - $19.50/hr

Other

Medical, Dental, Retirement, PTO

Re-posted 6 days ago

Job description

Join Our Team as a Customer Service Representative at Arlington Toyota!

Location: Greater Jacksonville, Florida

About Us: Arlington Toyota is one of Florida's largest automotive dealerships. With our new dealership and over 800 vehicles in stock, we’re selling 600-800 vehicles every month! Located just 7 miles from top beaches, fishing, and golfing (Home of the PGA), our booming market makes this a sought-after location.

What We Offer:

  • Competitive Pay: Based on Experience
  • Schedule: Mon-Fri Must be Able to Work Weekends on Occasion
  • Supportive Environment: Comprehensive training and mentoring
  • Benefits: Health & Dental Insurance, 401(k), Paid Time Off, and Paid Holidays

Who We’re Looking For: Ambitious candidates with a desire to improve their quality of life. We need great people to join our team NOW!

Apply now for immediate consideration. (SEE FULL JOB DESCRIPTION BELOW)

Car Rental Associate

In this position you will be working directly with the customer. This job is primarily customer service based, and a friendly face is the first thing the customer wants to see when they walk into our dealership. This is where you come in. A smile is contagious, and a positive attitude can win anyone over. Why? Because some customers will be renting vehicles for fun and other customers are having vehicle trouble, and not very excited to be receiving a rental car. Either way, you will be the person that makes our customers have a great experience renting a car from us at Arlington Toyota…….so prepare to be challenged. Customers are different, and learning from previous interactions will be necessary. Being adaptable and dealing with adversity appropriately is the hallmark of success in this organization.

Job Responsibilities

  • Answering Phones - taking messages, confirming future reservations, calling overdue customers, and making reservations.
  • Maintaining the Rental Fleet - mileage, fuel, plate expiration, service (oil change, tire rotation etc.) recording damage on check-in and appropriately charging customer. (fleet consists of 80-90 vehicles depending on time of year)
  • Cleaning the Rental Fleet - You will be required to detail vehicles. (all equipment will be provided)
  • Making Insurance Claims - When a customer has an accident, you will be required (in some cases) to help the customer make the insurance claim. (you will be trained to handle any situation)
  • Taking Payment - You will be required to take the customers payment and receipt the payment in our dealer management software (Reynolds and Reynolds)
  • General Office Work - Organizing paperwork, filing, keeping the workspace clean, making sure all purchase orders and due bills (payments from other departments) are accounted for.

Apply