ZipRecruiter

Log In

1

Amazon Telephone Customer Service Jobs (NOW HIRING)

OneWater Inc

Customer Service Representative

Nokomis, FL

$15 - $20.50/hr

Proven experience in telephone customer service or a related customer-facing role. * Strong verbal ... and written communication skills. * Ability to work effectively in a fast-paced environment.

next page

Showing results 1-20

People also search for

All JobsAmazon Telephone Customer Service Jobs

Amazon Telephone Customer Service information

See salary details

$9

$18

$26

How much do amazon telephone customer service jobs pay per hour?

As of May 29, 2026, the average hourly pay for amazon telephone customer service in the United States is $18.80, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.91 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as an Amazon Telephone Customer Service Representative, and why are they important?

To thrive as an Amazon Telephone Customer Service Representative, you need strong communication skills, problem-solving abilities, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) systems, call center platforms, and basic computer proficiency is typically required. Patience, active listening, and a customer-centric attitude are essential soft skills for handling diverse customer interactions. These skills ensure efficient resolution of customer issues, maintain high satisfaction levels, and uphold Amazon's service standards.

What are some common challenges faced by Amazon Telephone Customer Service representatives, and how can they be overcome?

Amazon Telephone Customer Service representatives often encounter challenges such as handling high call volumes, addressing complex or escalated customer issues, and adapting to rapidly changing policies or procedures. Successful representatives rely on strong communication skills, patience, and the ability to stay calm under pressure. Utilizing available resources, such as internal knowledge bases and support from supervisors or team leads, can help resolve issues efficiently. Continuous training and feedback also play a key role in overcoming these challenges and ensuring a positive customer experience.

What does an Amazon Telephone Customer Service representative do?

An Amazon Telephone Customer Service representative assists customers over the phone with inquiries related to orders, returns, payments, account issues, and other concerns. They provide information, resolve problems, and ensure customer satisfaction by using Amazon’s policies and tools. Representatives may also escalate complex issues to specialized teams and are expected to maintain a high standard of professionalism and communication throughout every interaction.

Can you really work for Amazon from home?

Amazon Telephone Customer Service positions are often available for remote work, allowing employees to perform their duties from home. These roles typically require a reliable internet connection, a quiet workspace, and specific technical skills. Candidates should review the job listing for specific remote work eligibility and requirements.

Does Amazon have customer service work from home jobs?

Amazon Telephone Customer Service roles often offer remote work options, allowing employees to handle customer inquiries from home. These positions typically require a reliable internet connection, a quiet workspace, and sometimes specific technical skills or certifications. Remote customer service jobs at Amazon are available through their virtual contact centers and may have flexible schedules.

What is the difference between Amazon Telephone Customer Service vs Amazon Chat Customer Service?

AspectAmazon Telephone Customer ServiceAmazon Chat Customer Service
Required CredentialsHigh school diploma or equivalent; customer service experienceHigh school diploma or equivalent; customer service experience
Work EnvironmentPhone-based support, often in call centers or remoteOnline chat support, typically remote or in call centers
Employer & Industry UsageAmazon customer support via phoneAmazon customer support via chat
Common Search & ComparisonOften compared for communication methods and customer interactionCompared for digital communication skills and multitasking

Amazon Telephone Customer Service involves assisting customers over the phone, focusing on verbal communication. Amazon Chat Customer Service uses online chat platforms, emphasizing written communication. Both roles require similar credentials and are integral to Amazon's customer support team, but they differ mainly in communication channels and work environment.

More about Amazon Telephone Customer Service jobs
What states have the most Amazon Telephone Customer Service jobs? States with the most job openings for Amazon Telephone Customer Service jobs include:
What job categories do people searching Amazon Telephone Customer Service jobs look for? The top searched job categories for Amazon Telephone Customer Service jobs are:
Amazon Telephone Customer Service jobs near you
Infographic showing various Amazon Telephone Customer Service job openings in the United States as of May 2026, with employment types broken down into 96% Full Time, 1% Temporary, and 3% Contract. Highlights an 93% Physical, 1% Hybrid, and 6% Remote job distribution, with an average salary of $39,098 per year, or $18.8 per hour.
Bilingual Spanish/Eng Customer Service

Bilingual Spanish/Eng Customer Service

Global Channel Management

Milwaukee, WI

$15.25 - $19.25/hr

Other

Posted 11 days ago

Job description

Bilingual Spanish/Eng Customer Service

West Milwaukee, WI, United States

$ 14.00 - 15.00 (US Dollar)

Bilingual Spanish/Eng Customer Service needs 1 year in telephone customer service or related experience

Bilingual Spanish/Eng Customer Service requires:

  • High School diploma or GED
  • A minimum of 1 year in telephone customer service or related experience
  • Excellent communication skills
  • Knowledge of the use of PCs and related software
  • Experience in data entry (alpha and numeric) or with a 10-key calculator with minimal error ratio.

Monday - Friday. Eight (8) hour shifts between the hours of 7:55 AM - 5:00 PM.

Overtime may be required

Bilingual Spanish/Eng Customer Service duties:

  • Responds to telephone inquiries and complaints using standard scripts and procedures
  • Answers questions regarding child support payments posting, payments disbursement, and account histories.
  • Defines or resolves inquiries received either through written or telephone correspondence.
  • Gathers information, researches/resolves inquiries and logs customer calls
  • Communicates appropriate options for resolution in a timely manner
Global Channel Management logo

About Global Channel Management

Sourced by ZipRecruiter

Global Channel Management is a technology company that specializes in various types of recruiting and staff augmentation. Global Channel Management understands the challenges companies face when it comes to the skills and experience needed to fill the void of the day to day function. Organizations need to reduce training and labor costs but at the same time requiring the best talent for the job. GCM's Ownership and Management teams have extensive Staffing, Recruiting, HR and Executive Leadership knowledge, Experience and Expertise. Our Understanding and Commitment to our Client's Satisfaction are key reasons GCM has been successful in establishing long term relationships.

Industry

Recruiting and staffing services

Company size

11 - 50 Employees

Headquarters location

Austell, GA, US

Year founded

2009

Social media

FacebookTwitter

View All Global Channel Management Jobs

Apply