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Servicing - Customer Care Specialist

Rochester, MI · On-site

$16/hr

Strong customer service, problem-solving, and conflict resolution abilities. * Excellent ... Employment is at will unless otherwise governed by applicable law. Search Keywords Customer Care ...

Hire Talent

Contractor- Customer Service

Saint Louis, MO · On-site

$15.50 - $21.25/hr

As our Customer Service Representative, you will report to a manager and assist users with ... provide premier customer support * Experience implementing and improving processes * Excellent ...

Cyclonaire Corp

CUSTOMER EXPERIENCE SPECIALIST

Atlanta, GA · On-site

$17 - $21.50/hr

... of service to Aurora's National Account & Fleet Customer base. This position is about defining ... Multi-manage and track all communication efforts with assigned National Account Premier customers ...

Acosta

Retail Sales Consultant-AT&T(Contract)

Aurora, CO · On-site

$17 - $20/hr

... service to customers, and suggest products by following our service and selling strategies ... with brands at every point in their shopping journey. Specializing in retail sales services ...

First Premier Bank

Universal Banker

Sioux Falls, SD · On-site

$18 - $22.50/hr

At First PREMIER Bank and PREMIER Bankcard, we've created a culture that emphasizes personal ... First PREMIER Bank About the Role Provide PREMIER customer service and assists the Branch with ...

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How much do at&t premier customer service jobs pay per hour?

As of Aug 25, 2026, the average hourly pay for at&t premier customer service in the United States is $18.80, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.91 per hour, depending on experience, location, and employer.

What is AT&T Premier Customer Service?

AT&T Premier Customer Service is a specialized support team dedicated to business customers who use AT&T's Premier online platform for managing their wireless accounts and services. This service provides assistance with account management, billing questions, technical support, and device orders tailored to business needs. The Premier Customer Service team is trained to handle the unique requirements of business clients, offering solutions that help businesses operate efficiently and resolve issues quickly. Access to Premier Customer Service is typically available to authorized business account holders through dedicated phone lines, online chat, or the AT&T Premier portal.

What are the key skills and qualifications needed to thrive as an AT&T Premier Customer Service representative?

To excel as an AT&T Premier Customer Service Representative, you need strong communication skills, problem-solving abilities, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) systems, call center software, and AT&T-specific products and services is typically required. Patience, active listening, and a customer-focused attitude distinguish top performers in this role. These competencies are crucial for effectively resolving customer issues, ensuring satisfaction, and maintaining AT&T’s reputation for quality service.

What are some common challenges faced by AT&T Premier Customer Service representatives, and how can they be managed?

AT&T Premier Customer Service representatives often encounter challenges such as handling high call volumes, resolving complex account issues for business customers, and adapting to evolving product offerings. Managing these challenges typically involves leveraging in-depth training resources, collaborating closely with team members and technical support, and utilizing AT&T's internal knowledge bases. Representatives who proactively seek feedback and embrace continuous learning tend to excel in this dynamic environment and may find opportunities for advancement into supervisory or specialist roles.

Is AT&T Premier Customer Service a good job?

AT&T Premier Customer Service roles typically involve assisting business clients with account management and technical support, requiring strong communication and problem-solving skills. The job often offers competitive pay, benefits, and opportunities for advancement, but workload and customer interactions can be demanding. Overall, it can be a stable position for those interested in telecommunications and customer service careers.
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At T Premier Customer Service jobs near you
Infographic showing various At&T Premier Customer Service job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 78% Full Time, 18% Part Time, and 3% Contract. Highlights an 90% Physical, 1% Hybrid, and 9% Remote job distribution, with an average salary of $39,098 per year, or $18.8 per hour.

Customer Success Account Manager - Premier - Portland Metro

Portland, OR

United Parcel Service (UPS)
Trucking • 10K+ employees

7.3

Company rating: 7.3 out of 10

Based on 2,352 frontline employees who took The Breakroom Quiz

23rd of 64 rated delivery companies

People enjoy working here

Good employer

Recommended by students

Learn more about United Parcel Service (UPS)external

Full-time

Posted 5 days ago

Job description

Before you apply to a job, select your language preference from the options available at the top right of this page.

Explore your next opportunity at a Fortune Global 500 organization. Envision innovative possibilities, experience our rewarding culture, and work with talented teams that help you become better every day. We know what it takes to lead UPS into tomorrow-people with a unique combination of skill + passion. If you have the qualities and drive to lead yourself or teams, there are roles ready to cultivate your skills and take you to the next level.

Job Description:

This position will support a territory including Portland-Metro, Eugene, Medford, and Bend, OR

Summary

The Premier Customer Success Supervisor will oversee and nurture relationships with our Premier customers. The Premier Customer Success Supervisor will ensure customer satisfaction, drive product adoption, and support clients in achieving their business objectives. The ideal Premier Customer Success Supervisor will excel at balancing strategic guidance and operational support to deliver value and build long-term customer loyalty. With a focus on client satisfaction, retention, and growth, the Premier Customer Success Supervisor will identify opportunities to leverage available solutions and products for growth and will ensure a seamless customer experience. The Premier Customer Success Supervisor will contribute to retention, expansion, and overall customer success. This role is pivotal in driving customer loyalty and maximizing revenue from existing customers.

Key Responsibilities:

Issue Management

  • Serve as the primary point of contact and advocate for designated accounts.
  • Coordinate with sales, support teams, UPS operations, and Care & Service Control to deliver supply chain solutions and resolve critical issues.

Value Creation / Strategic Engagement

  • Proactively engage existing customers to identify and mitigate risks to ensure customer satisfaction and retention and prevent churn.
  • Conduct frequent business reviews, either in-person or virtually, to provide insights and recommendations to enhance the customer experience.
  • Assess the customer's business objectives, challenges, and success metrics to ensure UPS alignment to customer needs.
  • Develop and execute tailored success plans, driving adoption and maximizing ROI.
  • Create strategies for upselling / cross-selling opportunities to drive account growth.
  • Regularly create QBRs/QVPs for customers.

Analytics / Reporting

  • Monitor customer mix and performance metrics to support balanced retention efforts.
  • Update UPS DRIVE with retention data and plan next steps for churn prevention / growth.
  • Stay informed on the customer's industry trends to provide strategic guidance through UPS offerings.

Qualifications:

  • Demonstrated capability to manage high-value accounts with a customer-centric approach.
  • Exceptional problem-solving skills.
  • Outstanding communication skills across various platforms.
  • 3 to 5 years in customer success, account management, or other customer-facing roles.
  • Proven ability to balance proactive customer engagement and process efficiency.
  • Growing expertise in medium/large customer relationship management.
  • Bachelor's degree in business, marketing, or a related field (preferred).

The internal job posting will close 11:59pmEST 8/27/26 for all employees.

Employee Type:

Permanent

UPS is committed to providing a workplace free of discrimination, harassment, and retaliation.

Other Criteria:

UPS is an equal opportunity employer. UPS does not discriminate on the basis of race/color/religion/sex/national origin/veteran/disability/age/sexual orientation/gender identity or any other characteristic protected by law.

Basic Qualifications:

Must be a U.S. Citizen or National of the U.S., an alien lawfully admitted for permanent residence, or an alien authorized to work in the U.S. for this employer.

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