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Manager At&T Premier Customer Service Jobs (NOW HIRING)

Sila Services

Customer Service Representative

Buffalo, NY · On-site

$21 - $23/hr

At T-Mark, we know great customer experiences start with great people. We're looking for a Customer ... Manage multiple tasks while maintaining accuracy and attention to detail * Support the team in ...

Kelly Services

Customer Service

Avon, CT

$15.75 - $21.50/hr

Kelly Services has partnered with a premier company that is located in Avon, CT. Customer Service ... And at Kelly, we're obsessed with where it can take you. To us, it's about more than simply ...

String LLC

Customer Service Manager

Miami, FL · On-site

$35K - $45K/yr

As a Customer Service Manager at Ireland Pay, you will play a pivotal role in ensuring our customers receive world-class service and support. Key Responsibilities: Customer Issue Resolution: Oversee ...

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Manager At T Premier Customer Service information

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How much do manager at&t premier customer service jobs pay per year?

As of Jul 15, 2026, the average yearly pay for manager at&t premier customer service in the United States is $57,998.00, according to ZipRecruiter salary data. Most workers in this role earn between $41,000.00 and $70,000.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Manager at AT&T Premier Customer Service, and why are they important?

To excel as a Manager at AT&T Premier Customer Service, you need strong leadership abilities, experience in customer service management, and a relevant bachelor's degree or equivalent experience. Familiarity with CRM systems, performance analytics tools, and knowledge of telecommunications products are typically required. Outstanding communication, conflict resolution, and team motivation skills help set exceptional leaders apart in this role. These competencies ensure effective team management, high customer satisfaction, and seamless operations in a dynamic service environment.

What is a premier service consultant job description?

A Premier Service Consultant is responsible for providing high-level customer support, addressing complex issues, and offering personalized solutions to clients. They often utilize product knowledge, communication skills, and customer relationship management tools to ensure customer satisfaction and retention.

What benefits does AT&T Premier offer?

AT&T Premier offers benefits such as competitive health insurance, retirement plans, employee discounts, and paid time off. As a Manager at AT&T Premier Customer Service, employees also have access to training programs and career development opportunities within the company.

How hard is it to get hired at AT&T?

Getting hired as a Manager at AT&T Premier Customer Service typically requires relevant experience in customer service and management, along with strong communication skills. The application process involves multiple interviews and assessments, and candidates often need to demonstrate leadership abilities and familiarity with AT&T's products and services.

What does a Manager at AT&T Premier Customer Service do?

A Manager at AT&T Premier Customer Service oversees a team responsible for providing high-level support to AT&T’s business and enterprise clients. Their responsibilities include supervising customer service representatives, ensuring customer satisfaction, resolving complex issues, and implementing process improvements. They also monitor team performance, provide training, and work closely with other departments to ensure seamless service delivery. Ultimately, their goal is to maintain strong client relationships and uphold AT&T’s standards for exceptional customer care.

What are some common challenges faced by a Manager in AT&T Premier Customer Service, and how can they be effectively addressed?

As a Manager in AT&T Premier Customer Service, you may encounter challenges such as handling escalated customer issues, maintaining high performance standards among your team, and adapting to evolving company policies or technologies. Effective solutions include fostering open communication, providing regular training and coaching to your team, and utilizing performance metrics to identify areas for improvement. Building strong relationships with cross-functional departments, such as technical support and sales, also helps streamline issue resolution and improve the overall customer experience.

Is AT&T customer service a good job?

A manager at AT&T Premier Customer Service typically oversees customer support operations, ensuring service quality and team performance. The role often involves strong communication skills, problem-solving, and familiarity with telecommunications products. Job satisfaction can vary based on work environment, management, and individual expectations.

What is the difference between Manager At&T Premier Customer Service vs Customer Service Supervisor?

AspectManager At&T Premier Customer ServiceCustomer Service Supervisor
CredentialsTypically requires a bachelor's degree and management experienceOften requires high school diploma or associate degree with customer service experience
Work EnvironmentLeads teams in call centers or retail locations within the telecommunications industrySupervises customer service representatives in similar environments
ResponsibilitiesOversees customer service operations, develops strategies, manages staff performanceMonitors daily customer interactions, provides coaching, ensures service quality

The main difference is that the Manager At&T Premier Customer Service holds a higher leadership role with strategic responsibilities, while the Customer Service Supervisor focuses on daily team supervision and performance management.

What cities are hiring for Manager At&T Premier Customer Service jobs? Cities with the most Manager At&T Premier Customer Service job openings:
What are the most commonly searched types of At&T Premier Customer Service jobs? The most popular types of At&T Premier Customer Service jobs are:
What states have the most Manager At&T Premier Customer Service jobs? States with the most job openings for Manager At&T Premier Customer Service jobs include:
Manager At T Premier Customer Service jobs near you
Customer Success Supervisor - Premier - San Jose, CA

Customer Success Supervisor - Premier - San Jose, CA

United Parcel Service (UPS)

San Jose, CA • On-site

$70K - $123K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 14 days ago

UPS rating

7.3

Company rating: 7.3 out of 10

Based on 2,317 frontline employees who took The Breakroom Quiz

22nd of 63 rated delivery companies

Job description

Before you apply to a job, select your language preference from the options available at the top right of this page.

Explore your next opportunity at a Fortune Global 500 organization. Envision innovative possibilities, experience our rewarding culture, and work with talented teams that help you become better every day. We know what it takes to lead UPS into tomorrow-people with a unique combination of skill + passion. If you have the qualities and drive to lead yourself or teams, there are roles ready to cultivate your skills and take you to the next level.

Job Description:

This position will support a territory including San Jose, CA, Hayward, CA, Fremont, CA

Summary

The Premier Customer Success Supervisor will oversee and nurture relationships with our Premier customers. The Premier Customer Success Supervisor will ensure customer satisfaction, drive product adoption, and support clients in achieving their business objectives. The ideal Premier Customer Success Supervisor will excel at balancing strategic guidance and operational support to deliver value and build long-term customer loyalty. With a focus on client satisfaction, retention, and growth, the Premier Customer Success Supervisor will identify opportunities to leverage available solutions and products for growth and will ensure a seamless customer experience. The Premier Customer Success Supervisor will contribute to retention, expansion, and overall customer success. This role is pivotal in driving customer loyalty and maximizing revenue from existing customers.

Key Responsibilities

Issue Management

  • Serve as the primary point of contact and advocate for designated accounts.
  • Coordinate with sales, support teams, UPS operations, and Care & Service Control to deliver supply chain solutions and resolve critical issues.

Value Creation / Strategic Engagement

  • Proactively engage existing customers to identify and mitigate risks to ensure customer satisfaction and retention and prevent churn.
  • Conduct frequent business reviews, either in-person or virtually, to provide insights and recommendations to enhance the customer experience.
  • Assess the customer's business objectives, challenges, and success metrics to ensure UPS alignment to customer needs.
  • Develop and execute tailored success plans, driving adoption and maximizing ROI.
  • Create strategies for upselling / cross-selling opportunities to drive account growth.
  • Regularly create QBRs/QVPs for customers.

Analytics / Reporting

  • Monitor customer mix and performance metrics to support balanced retention efforts.
  • Update UPS DRIVE with retention data and plan next steps for churn prevention / growth.
  • Stay informed on the customer's industry trends to provide strategic guidance through UPS offerings.

Qualifications

  • Demonstrated capability to manage high-value accounts with a customer-centric approach.
  • Exceptional problem-solving skills.
  • Outstanding communication skills across various platforms.
  • 3 to 5 years in customer success, account management, or other customer-facing roles.
  • Proven ability to balance proactive customer engagement and process efficiency.
  • Growing expertise in medium/large customer relationship management.
  • Bachelor's degree in business, marketing, or a related field (preferred).

The internal job posting will close 11:59pmEST 7/8/26 for all employees.

Employee Type:

Permanent

UPS is committed to providing a workplace free of discrimination, harassment, and retaliation.

Other Criteria:

UPS is an equal opportunity employer. UPS does not discriminate on the basis of race/color/religion/sex/national origin/veteran/disability/age/sexual orientation/gender identity or any other characteristic protected by law.

Basic Qualifications:

Must be a U.S. Citizen or National of the U.S., an alien lawfully admitted for permanent residence, or an alien authorized to work in the U.S. for this employer.

Pay Range:

The salary range for this position is $70,260.00/year to $123,000.00/year. Actual compensation is based on various factors such as location, job-related knowledge, skills, education/training, and work experience. This position is eligible for our sales incentive plan and offers the annual management incentive plan, subject to applicable eligibility requirements. Incentives are not guaranteed and are dependent upon individual and/or company performance. Our company offers the following benefits for this position, subject to applicable eligibility requirements. Medical/prescription drug coverage, Dental & Vision Benefits, Flexible Spending Account, Health Savings Account, Dependent Care Flexible Spending Account, Basic and Supplemental Life Insurance & Accidental Death and Dismemberment, Disability Income Protection Plan, Employee Assistance Program, Educational Assistance Program, 401(k) retirement program, Vacation, Paid Holidays and Personal time, Paid Sick/Family and Medical Leave time as required by law, Discounted Employee Stock Purchase Program.

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