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Remote At&T Premier Customer Service Jobs (NOW HIRING)

Insightful.io, Inc

Premier Customer Success Manager

... Premier accounts that share a common profile: New and established, steady-revenue customers with ... service, multi-threaded relationships, and high revenue retention across the book. * Apply a ...

Insightful

Premier Customer Success Manager

New York, NY · On-site +1

$110K - $140K/yr

... Premier accounts that share a common profile: New and established, steady-revenue customers with ... service, multi-threaded relationships, and high revenue retention across the book. * Apply a ...

Telarus

Pricing Specialist-AT&T

Sandy, UT · Remote

Headquarters is located in Sandy, Utah however, this position is remote and can be worked from ... Customer service background * Advanced organizational skills * Microsoft Office365 predominantly ...

Independence Blue Cross

Customer Service Rep (Premier)

$16.50 - $22.25/hr

... at all times. This role is designated by Independence as fully remote. The incumbent will not be required to report to one of Independence's physical office locations to perform the work. However ...

Qleen

Customer Service Associate - Remote

$17.50 - $20.50/hr

Computer Skills: Able to work with applications you haven't seen before and know how to ... Track multiple issues at the same time * Ability to troubleshoot software malfunctions * Able to ...

Qleen

Customer Service Associate - Remote

Phoenix, AZ · Remote

$17.50 - $20.50/hr

Computer Skills: Able to work with applications you haven't seen before and know how to ... Track multiple issues at the same time * Ability to troubleshoot software malfunctions * Able to ...

Online Remote Jobs

Remote Customer Service Agent

$15.75 - $21.25/hr

About the job Remote Customer Service Agent Travel Agents are responsible for creating and booking ... Must be at least 18years of age, and be authorized to work within the US. * Must be able to ...

Remote Services Inc.

Mobility Specialist - EMEA

Join Remote at a pivotal time and contribute significantly as a Mobility Specialist within our ... immigration services to increase revenue generation, efficiency, and customer satisfaction.

Remote Services Inc.

Mobility Specialist - AMER

Join Remote at a pivotal time and contribute significantly as a Mobility Specialist within our ... immigration services to increase revenue generation, efficiency, and customer satisfaction.

PeopleShare Inc

Remote Customer Service

$18/hr

Remote Customer Service Representative Our client in Bala-Cynwyd is seeking a Remote Customer Service Representative to join their team! Details for Remote Customer Service Representative: * Monday ...

New

Got Game Camp

Customer Service Support Assistant

Los Angeles, CA · Remote

$17.75 - $24.25/hr

... t clear, and takes a swing at solving a problem and learning new solutions before handing it off ... This is a part-time, remote position. * Target start date is early September. * This is initially a ...

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How much do remote at&t premier customer service jobs pay per hour?

As of Aug 25, 2026, the average hourly pay for remote at&t premier customer service in the United States is $18.80, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.91 per hour, depending on experience, location, and employer.

What is the difference between Remote At&T Premier Customer Service vs Remote Verizon Customer Service?

AspectRemote At&T Premier Customer ServiceRemote Verizon Customer Service
Required CredentialsHigh school diploma or equivalent; customer service experienceHigh school diploma or equivalent; customer service experience
Work EnvironmentRemote, home-based call centerRemote, home-based call center
Employer & Industry UsageAT&T telecommunications providerVerizon telecommunications provider
Common Search & ComparisonOften compared for customer service roles in telecomSimilar roles in telecom industry, often compared with AT&T roles

Both roles involve remote customer service in the telecom industry, requiring similar credentials and work environments. The main difference lies in the employer, with AT&T and Verizon being major competitors. Candidates should consider the specific company policies and benefits when choosing between these roles.

What cities are hiring for Remote At&T Premier Customer Service jobs?

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Remote At T Premier Customer Service jobs near you

Premier Customer Success Manager

Insightful.io, Inc

Remote

Other

Re-posted 28 days ago

Job description

About us
Insightful is a market-leading platform for employee productivity and workforce analytics. We process really big data, synthesize it into actionable insights and ultimately provide a best-in-class/easy-to use product which empowers enterprise customers to improve employee productivity, business processes and overall staff well-being.
Job Description
This CSM owns a high-count book of existing Premier accounts that share a common profile: New and established, steady-revenue customers with limited near-term expansion headroom. The book is large in account and engagement across it is deliberately uneven - some accounts need a maintained cadence, some are healthy on a light-touch/reactive model, and some have gone quiet and need to be re-engaged.
The job is to protect that revenue effectively. Success looks like high retention across the whole book, a disciplined renewal process, dormant accounts brought back into an active relationship, and the small number of accounts that do show growth signals identified early and routed to the right senior owner. This role requires a sharp ability to prioritize efforts based on a number of factors ranging from the customer's use case, technical requirements, training needs, etc.
It reports to the Head of Customer Success and works closely with Product, Sales, and Support.
Responsibilities:
  • Own a substantial book of existing Premier accounts requiring varying levels of engagement - delivering reliable service, multi-threaded relationships, and high revenue retention across the book.
  • Apply a differentiated engagement model: maintain a steady cadence with actively managed accounts, keep light-touch/reactive accounts healthy and responsive, and run proactive outreach to re-open relationships with dormant accounts.
  • Own the renewal and forecasting process for your book, including proactive churn prevention and timely, accurate renewal forecasting.
  • Drive product adoption and ensure each customer's solution is configured for maximum value and aligned to best practices.
  • Identify accounts that show genuine expansion or strategic signals, and graduate them to the appropriate senior Premier or Strategic CSM rather than leaving growth on the table.
  • Onboard customers entering your book - including accounts promoted in from the Core segment - through kickoff, use-case discovery, and product training, scaled appropriately to account size.
  • Build long-term relationships and grow customer advocacy through case studies, testimonials, reviews, and references.
  • Understand each customer's pain points and how Insightful solves them, and funnel that feedback to Product and other internal stakeholders.
  • Monitor and analyze product usage across your book to spot risk and opportunity early.
  • Be an Insightful product expert and stay current on the roadmap and upcoming releases.
  • Act as the liaison between customers and internal teams (Sales, Support, Product, Billing).
  • Support customers day to day over email, phone, online presentations, and screen-share - including efficient, scaled and one-to-many formats where they serve the customer well.
  • Stay on top of every open issue or challenge a customer is experiencing with the product through to resolution.
  • Manage customer subscriptions and billing in Insightful's payment system.
  • Keep all customer information accurate and current in the CRM - essential discipline for a high-volume book.
  • Carry out other related duties as directed by the Company's leadership.
You are a great fit for this role if you have:
  • 3+ years in customer success, account management, or a comparable client-facing role in B2B SaaS.
  • Demonstrated ability to manage a mid-size (40-50) book of accounts without letting things slip - strong organization, prioritization, and follow-through.
  • Clear, professional written and verbal communication, including the ability to run a crisp customer call or screen-share.
  • Proficiency with a CRM and customer success tooling; comfort working from data and usage signals.
  • Self-directed and process-oriented - someone who can run playbooks consistently and improve them over time.
Bonus points
  • Familiarity with CRM's, Customer Success, and Product-analytics tooling (We use Hubspot, Vitally, and Pendo).
How success is measured:
  • Gross revenue retention across the book.
  • Renewal forecast accuracy and on-time renewal execution.
  • Re-engagement of dormant accounts (relationships reopened, accounts returned to active status).
  • Account opportunities identified and shared with appropriate stakeholders
  • Customer satisfaction and CRM data quality across the book.

Apply