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DeMontrond

BDC Appointment Coordinator

Houston, TX

Description Position Overview The BDC Appointment Coordinator at DeMontrond Automotive Group serves as the primary point of contact for inbound and outbound customer communication related to sales ...

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How much do bdc appointment jobs pay per hour?

As of May 30, 2026, the average hourly pay for bdc appointment in the United States is $17.80, according to ZipRecruiter salary data. Most workers in this role earn between $14.42 and $20.19 per hour, depending on experience, location, and employer.

What is a BDC Appointment job?

A BDC (Business Development Center) Appointment job involves handling inbound and outbound calls, scheduling appointments, and following up with potential and existing customers for a dealership or business. The goal is to generate leads, set appointments for the sales or service team, and ensure a positive customer experience. Strong communication skills and the ability to handle objections professionally are essential for success in this role.

What are the key skills and qualifications needed to thrive in the Bdc Appointment position, and why are they important?

To thrive as a BDC Appointment (Business Development Center Appointment Coordinator), you need strong communication skills, excellent phone etiquette, organizational abilities, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) systems and dealership scheduling software is often required. Outstanding interpersonal skills, attention to detail, and the ability to manage time efficiently will help you stand out in this role. These qualities are crucial for ensuring smooth customer interactions and maximizing appointment bookings, directly impacting sales performance and customer satisfaction.

What are the typical daily responsibilities of a BDC Appointment Coordinator at a dealership?

A BDC Appointment Coordinator’s daily responsibilities often include making outbound calls to potential customers, responding promptly to inbound inquiries, scheduling sales or service appointments, and following up with clients to confirm or reschedule bookings. Coordinators regularly update the CRM system with notes and ensure all appointments are accurately recorded and communicated to the appropriate sales or service staff. Collaboration with the sales, service, and management teams is essential to provide a seamless customer experience. This dynamic environment helps develop valuable customer service and communication skills that can support future career growth within the automotive industry.
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Infographic showing various Bdc Appointment job openings in the United States as of May 2026, with employment types broken down into 6% As Needed, 6% Full Time, 82% Part Time, and 6% Contract. Highlights an 100% Physical job distribution, with an average salary of $37,014 per year, or $17.8 per hour.
BDC Appointment Coordinator

BDC Appointment Coordinator

DeMontrond Automotive Group

Houston, TX

Other

Posted 10 days ago

DeMontrond Auto Group rating

4.6

Company rating: 4.6 out of 10

Based on 6 frontline employees who took The Breakroom Quiz

136th of 138 rated car dealerships

Job description

BDC Appointment Coordinator

Position Overview The BDC Appointment Coordinator at DeMontrond Automotive Group serves as the primary point of contact for inbound and outbound customer communication related to sales and service appointments. This role ensures timely follow-up with leads, accurate scheduling of appointments, and delivery of a consistent, high-quality customer experience that supports dealership growth and customer retention.

Key Responsibilities

  • Customer Communication Respond to inbound calls, internet leads, text messages, and emails in a timely and professional manner.
  • Make outbound calls to follow up on new leads, prior customers, and missed opportunities.
  • Provide basic information regarding vehicle availability, pricing, and service scheduling.
  • Maintain a professional and consistent tone across all communication channels.

Appointment Setting and Management

  • Schedule, confirm, and reschedule sales and service appointments.
  • Ensure all appointments are accurately entered into the CRM system.
  • Conduct appointment confirmation calls, texts, or emails to improve show rates.
  • Coordinate with sales and service teams to ensure readiness for scheduled appointments.

Lead Management

  • Monitor and manage leads from multiple platforms, including website, third-party providers, and manufacturer sources.
  • Ensure all leads are responded to within company-established timelines.
  • Maintain detailed and accurate notes for all customer interactions in the CRM.
  • Follow up consistently until the customer is scheduled, declines, or is no longer active.

Customer Experience

  • Deliver a high level of customer service to create a strong first impression of the dealership.
  • Identify customer needs and guide them toward scheduling an appointment.
  • Address basic concerns and escalate issues to management when necessary.

Performance and Reporting

  • Meet or exceed daily, weekly, and monthly performance goals, including call volume and appointments set.
  • Track and maintain personal performance metrics.
  • Participate in ongoing training, coaching, and development sessions.

General Administrative Support

  • Assist with special projects, marketing campaigns, and outreach efforts as directed by management.
  • Support team initiatives to improve processes, communication, and customer satisfaction.

Qualifications Education and Experience

  • High school diploma or equivalent required.
  • 1–2 years of experience in a call center, customer service, or automotive BDC role preferred.

Skills and Abilities

  • Strong verbal and written communication skills.
  • Excellent customer service and interpersonal skills.
  • Ability to handle a high volume of calls and multitask effectively.
  • Proficiency in CRM systems, texting platforms, and Microsoft Office Suite.
  • Strong attention to detail and organizational skills.
  • Self-motivated with a results-driven mindset.

Working Conditions

  • Primarily office-based with regular use of a computer and phone systems.
  • Requires sitting for extended periods and frequent use of headset and computer.
  • May require evenings, weekends, and flexible scheduling based on dealership needs.
  • Fast-paced environment with performance expectations tied to measurable goals.

Equal Opportunity Employment Statement DeMontrond Automotive Group is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.

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