Full Time Automotive Bdc Jobs (NOW HIRING)

Company: Fixed Ops Staffing
Job Type: Full-Time
Location: Multiple Opportunities Available
Compensation: $38,000 - $65,000+ Annually
Based on Experience, Appointment Volume, Customer Follow-Up Performance, CSI, Bonus Structure, and Dealership Compensation Plans

Fixed Ops Staffing partners with leading automotive dealerships throughout the Southeast to connect top fixed operations professionals with outstanding career opportunities.

We are actively seeking experienced Automotive Service BDC Representatives for current and future dealership opportunities.

Whether you are a Service BDC Representative, Appointment Coordinator, Service Call Center Representative, Customer Care Representative, Service Scheduler, or dealership professional with strong phone, follow-up, and customer communication skills, we’d like to connect with you.

• Handle inbound and outbound service calls, texts, emails, and appointment requests.

• Schedule service appointments for maintenance, repairs, recalls, diagnostics, warranty work, and customer-pay opportunities.

• Follow up with customers regarding declined services, recommended maintenance, missed appointments, unsold repair recommendations, recalls, and retention campaigns.

• Confirm appointments and help improve show rate, appointment volume, and customer retention.

• Use dealership CRM, DMS, service scheduling tools, texting platforms, and phone systems.

• Communicate professionally with customers, Service Advisors, Service Managers, Technicians, Parts Department, and BDC leadership.

• Help manage online service leads, website requests, manufacturer leads, and customer inquiries.

• Support service lane efficiency by gathering accurate customer, vehicle, and appointment information.

• Maintain accurate notes and follow-up records in dealership systems.

• Provide a positive, professional, and customer-focused experience.

• Follow dealership, manufacturer, customer communication, and privacy procedures.

• Previous automotive BDC, service BDC, call center, customer service, or dealership experience preferred.

• Strong phone, email, text, and customer communication skills.

• Ability to schedule appointments, handle follow-up, and manage multiple customer conversations.

• Customer-focused mindset with strong attention to detail.

• Ability to work in a fast-paced dealership or call center environment.

• Strong organization, follow-up, and time management skills.

• Experience with CRM, DMS, scheduling tools, texting platforms, or phone systems preferred.

• Ability to work well with Service Advisors, Service Managers, BDC Managers, and dealership staff.

• High school diploma or equivalent required.

• Valid driver’s license may be required depending on dealership.

Experience with domestic, import, luxury, high-volume, service BDC, sales BDC, call center, and customer care environments is welcomed.

Candidates with backgrounds in:

• Service BDC
• Automotive BDC
• Appointment Scheduling
• Customer Care
• Call Center Operations
• Service Follow-Up
• Declined Service Follow-Up
• Recall Campaigns
• Customer Retention
• Dealership CRM / DMS Use

are strongly encouraged to apply.

• Service BDC Representative
• Automotive BDC Representative
• BDC Representative
• Appointment Coordinator
• Service Appointment Coordinator
• Customer Care Representative
• Service Call Center Representative
• Service Scheduler
• Customer Retention Representative
• BDC Agent

• Access to dealership opportunities with respected dealer groups

• Confidential career representation

• Competitive compensation packages

• Opportunities with domestic, import, luxury, high-volume, and growing dealerships

• Career advancement opportunities

• Relocation opportunities may be available

• Opportunities ranging from single-point dealerships to large automotive groups

• No cost to candidates

If you’re an experienced automotive Service BDC representative or customer-focused dealership professional interested in exploring current or future opportunities, we encourage you to apply today.

Our recruiting team will review your background and contact you regarding opportunities that align with your experience, income goals, location preferences, and career objectives.