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Automotive Bdc Director Jobs (NOW HIRING)

Braman Miami

Automotive BDC Manager

Miami, FL · On-site

$100K/yr

Braman Miami is actively looking to add an experienced Automotive BDC Manager to our growing team ... Ability to direct a team of employees across multiple franchises and adhere to all brand and ...

Braman Motors Inc

Automotive BDC Manager

Miami, FL · On-site

Braman Miami is actively looking to add an experienced Automotive BDC Manager to our growing team ... Ability to direct a team of employees across multiple franchises and adhere to all brand and ...

Son's Automotive Group

Automotive BDC Rep

Columbus, GA · On-site

$12 - $15.75/hr

Automotive BDC Salesperson Join Our Winning Team! SONS Chevrolet is seeking a motivated Internet ... Provide customers with initial product details and direct them to appropriate dealership resources

Sons Auto Group

Automotive BDC Rep

Columbus, GA · On-site

$12 - $15.75/hr

Automotive BDC Salesperson - Join Our Winning Team! SONS Chevrolet is seeking a motivated Internet ... Provide customers with initial product details and direct them to appropriate dealership resources

Executive Honda

Automotive BDC agent

Wallingford, CT · On-site

$15 - $20/hr

Automotive BDC Agent Executive Honda Wallingford, CT. Executive Auto Group has proudly served our ... Provide customers with initial product information and direct them to the appropriate dealership ...

Sons Auto Group

Automotive BDC Rep

Columbus, GA

$12 - $15.75/hr

Automotive BDC Salesperson - Join Our Winning Team! SONS Chevrolet is seeking a motivated Internet ... Provide customers with initial product details and direct them to appropriate dealership resources

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Automotive Bdc Director information

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$19K

$69.2K

$115.5K

How much do automotive bdc director jobs pay per year?

As of Jul 16, 2026, the average yearly pay for automotive bdc director in the United States is $69,194.00, according to ZipRecruiter salary data. Most workers in this role earn between $48,000.00 and $85,500.00 per year, depending on experience, location, and employer.

How does an Automotive BDC Director typically collaborate with sales and service departments to achieve dealership goals?

An Automotive BDC Director works closely with both the sales and service departments to ensure a seamless customer experience and boost dealership performance. They coordinate lead management processes, set appointment-setting strategies, and ensure timely follow-ups with potential clients. Regular meetings and communication with department managers are common to align on goals, share performance metrics, and address any process gaps. This collaboration is crucial for maximizing conversion rates and maintaining high customer satisfaction.

What are the key skills and qualifications needed to thrive as an Automotive BDC Director, and why are they important?

To thrive as an Automotive BDC Director, you need strong expertise in automotive sales processes, lead management, and business development, typically supported by experience in dealership environments and possibly a relevant degree. Familiarity with CRM systems, dealership management software (DMS), and call tracking tools is crucial for overseeing daily operations and performance metrics. Excellent leadership, communication, and problem-solving skills help in motivating teams and building customer relationships. These skills and qualities are vital for maximizing lead conversion, ensuring customer satisfaction, and driving dealership profitability.

What is an Automotive BDC Director?

An Automotive BDC (Business Development Center) Director oversees the operations of a dealership’s BDC, which handles inbound and outbound communications with potential and existing customers. Their primary role is to manage a team that schedules appointments, follows up on leads, and ensures high customer satisfaction. The BDC Director develops strategies to increase sales opportunities, monitors performance metrics, and collaborates closely with sales and service departments to meet dealership goals. This position requires strong leadership, communication, and analytical skills to drive business growth.
What cities are hiring for Automotive Bdc Director jobs? Cities with the most Automotive Bdc Director job openings:
What are the most commonly searched types of Automotive Bdc jobs? The most popular types of Automotive Bdc jobs are:
What states have the most Automotive Bdc Director jobs? States with the most job openings for Automotive Bdc Director jobs include:
Automotive Bdc Director jobs near you
Automotive Service BDC Manager

Automotive Service BDC Manager

Fenton Family Dealerships

Swanzey, NH • On-site

Full-time

Medical, Dental, Retirement, PTO

Posted 27 days ago

Job description

Service BDC Manager
Department: Service / Customer Experience Reports To: BDC Director Location: Fenton Family Dealerships - Keene, NH Employment Type: Full-Time
Join the Fenton Family Dealerships Team
Fenton Family Dealerships is a locally owned and operated automotive group proudly serving the Monadnock Region through five trusted franchises: Toyota of Keene, Honda of Keene, Hyundai of Keene, Subaru of Keene, and Volvo Cars Keene. With a longstanding commitment to customer satisfaction, employee development, and community involvement, we are dedicated to delivering an exceptional ownership experience at every stage of the customer journey. As our organization continues to grow, we are seeking an experienced and motivated Service BDC Manager to lead our established Service Business Development Center team. Reporting to the BDC Director, this position plays a critical role in driving service appointment scheduling, customer retention initiatives, communication excellence, and overall customer satisfaction across multiple dealership brands. The ideal candidate is organized, performance-driven, customer-focused, and experienced in dealership service operations and BDC processes. This is an excellent opportunity for a proven leader who thrives in a fast-paced environment and enjoys developing teams while helping deliver outstanding customer experiences.
Key Responsibilities
  • Manage the daily operations of the Service BDC team supporting multiple dealership brands
  • Monitor inbound calls, internet leads, text messaging, and email communications related to service scheduling
  • Ensure service appointments are scheduled efficiently, accurately, and confirmed properly
  • Train, coach, motivate, and develop Service BDC representatives to achieve performance and customer satisfaction goals
  • Collaborate closely with Service Advisors, Service Managers, and dealership leadership to maximize service department efficiency
  • Support customer retention, maintenance reminder, and service reactivation campaigns
  • Resolve escalated customer concerns professionally and promptly
  • Monitor team performance metrics and appointment conversion rates
  • Prepare reports and provide operational insights to dealership leadership and the BDC Director
  • Identify opportunities to improve processes, customer communication, and overall service retention
  • Help maintain a positive, professional, and customer-focused culture within the BDC department
Qualifications
  • Previous automotive dealership BDC, service, or customer experience leadership experience required
  • Strong leadership, coaching, and team development abilities
  • Excellent verbal and written communication skills
  • Exceptional customer service and conflict resolution skills
  • Experience with CRM systems, service scheduling tools, and dealership software
  • Ability to multitask in a fast-paced, multi-franchise environment
  • Strong organizational, analytical, and problem-solving skills
  • High school diploma or equivalent required; college degree preferred
Preferred Experience
  • 2+ years of automotive Service BDC management or supervisory experience
  • Strong understanding of dealership service scheduling, workflow, and retention strategies
  • Experience with CDK, Xtime, VinSolutions, DealerFX, or similar dealership platforms
  • Proven track record of improving appointment-setting performance and customer retention
Compensation & Benefits
  • Competitive base salary plus performance-based bonus opportunities
  • Health and dental insurance
  • Paid vacation, sick time, and holidays
  • 401(k) with company match
  • Employee vehicle purchase and service discounts
  • Ongoing training and professional development
  • Advancement opportunities within one of New Hampshire's leading automotive dealership groups
Why Fenton Family Dealerships?
At Fenton Family Dealerships, we believe our employees are the foundation of our success. We offer a supportive team environment, opportunities for growth, and the stability of a respected family-owned dealership group with deep roots in the community. If you are passionate about customer service, leadership, and helping build lasting customer relationships, we encourage you to apply. Join a team where your leadership can make a meaningful impact on both the customer experience and the continued success of our dealerships.

Apply