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Service Bdc Manager Jobs (NOW HIRING)

Toyota of Olympia

Service BDC Manager

Tumwater, WA · On-site

$25 - $35/hr

Service BDC Manager Toyota of Olympia | Tumwater, WA Toyota of Olympia is seeking an experienced, driven, and people-focused Service BDC Manager to lead our Service Business Development Center team.

Harr Motor Group

Service BDC Supervisor

Worcester, MA

$60/hr

The Service BDC Supervisor is a leadership support role responsible for assisting in the daily ... Under the direction of the BDC Manager, you will help manage agent workflows, monitor performance ...

Harr Motor Group

Service BDC Supervisor

Worcester, MA

$60/hr

The Service BDC Supervisor is a leadership support role responsible for assisting in the daily ... Under the direction of the BDC Manager, you will help manage agent workflows, monitor performance ...

Harr Motor Group

Service BDC Supervisor

Worcester, MA · On-site

$60/hr

The Service BDC Supervisor is a leadership support role responsible for assisting in the daily ... Under the direction of the BDC Manager, you will help manage agent workflows, monitor performance ...

Harr Motor Group

Service BDC Supervisor

Worcester, MA

$60/hr

The Service BDC Supervisor is a leadership support role responsible for assisting in the daily ... Under the direction of the BDC Manager, you will help manage agent workflows, monitor performance ...

Hopkins Ford

Service BDC Representative

Elgin, IL · On-site

$14.75 - $19.75/hr

Job Summary: The Service BDC Representative will be responsible for coordinating all incoming ... Work closely with the BDC Manager and other BDC sales personnel to ensure sales lead opportunities ...

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Service Bdc Manager information

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$19K

$69.2K

$115.5K

How much do service bdc manager jobs pay per year?

As of Jun 5, 2026, the average yearly pay for service bdc manager in the United States is $69,194.00, according to ZipRecruiter salary data. Most workers in this role earn between $48,000.00 and $85,500.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Service BDC Manager, and why are they important?

To thrive as a Service BDC Manager, you need experience in automotive service operations, strong organizational abilities, and a background in customer service or sales management. Familiarity with CRM software, appointment scheduling systems, and basic dealership management tools is essential, along with knowledge of service department processes. Excellent communication, leadership, and problem-solving skills help you motivate teams and deliver outstanding customer experiences. These competencies ensure efficient service department workflow, higher customer retention, and achievement of business goals.

How does a Service BDC Manager typically collaborate with service advisors and technicians to improve customer satisfaction?

A Service BDC (Business Development Center) Manager plays a crucial liaison role between the customer-facing BDC team, service advisors, and technicians. They ensure that appointments are scheduled efficiently, customer concerns are clearly communicated, and follow-ups are handled promptly. By regularly meeting with service advisors and technicians, the manager helps address workflow bottlenecks, shares customer feedback, and implements process improvements to enhance the overall service experience. This collaborative approach not only streamlines operations but also directly contributes to higher customer satisfaction and retention.

What is a Service BDC Manager?

A Service BDC (Business Development Center) Manager oversees the team responsible for managing customer communications and appointments for a dealership's service department. They handle inbound and outbound calls, schedule service appointments, follow up on missed opportunities, and ensure a high level of customer satisfaction. The Service BDC Manager also trains and motivates staff, sets performance goals, and uses data to improve processes. Their role is vital in maximizing service department efficiency and increasing customer retention.

What is the difference between Service Bdc Manager vs Service Advisor?

AspectService Bdc ManagerService Advisor
CredentialsTypically requires dealership experience, customer service skills, and sometimes certifications in automotive service managementRequires automotive knowledge, customer service skills, and often ASE certifications
Work EnvironmentOffice-based role managing customer communications and dealership operationsFrontline role interacting directly with customers and technicians
Employer & Industry UsageUsed mainly in automotive dealerships to oversee service department operationsCommonly found in automotive service departments as the primary customer liaison

The Service Bdc Manager focuses on managing customer communications and dealership operations, while the Service Advisor directly interacts with customers to recommend and explain vehicle repairs. Both roles require automotive knowledge and customer service skills, but their responsibilities and work environments differ significantly.

More about Service Bdc Manager jobs
What cities are hiring for Service Bdc Manager jobs? Cities with the most Service Bdc Manager job openings:
What states have the most Service Bdc Manager jobs? States with the most job openings for Service Bdc Manager jobs include:
What job categories do people searching Service Bdc Manager jobs look for? The top searched job categories for Service Bdc Manager jobs are:
Service Bdc Manager jobs near you
Infographic showing various Service Bdc Manager job openings in the United States as of May 2026, with employment types broken down into 100% Full Time. Highlights an 100% In-person job distribution, with an average salary of $69,194 per year, or $33.3 per hour.

Service BDC Manager

Toyota of Olympia

Tumwater, WA • On-site

$25 - $35/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 11 days ago

Job description

About Toyota of Olympia
Toyota of Olympia is a premier Toyota dealership committed to providing exceptional automotive experiences to our customers. With a reputation for excellence in customer service and a wide range of high-quality vehicles, we take pride in our commitment to meeting and exceeding customer expectations. As part of our dynamic team, you will contribute to the success of our dealership and play a key role in delivering a seamless and positive experience for our valued customers.
Service BDC Manager
Toyota of Olympia | Tumwater, WA
Toyota of Olympia is seeking an experienced, driven, and people-focused Service BDC Manager to lead our Service Business Development Center team.
This is a leadership role for someone who understands that a high-performing BDC is not simply about answering phones and setting appointments - it is about creating an exceptional customer experience, building strong processes, driving accountability, maximizing service retention, and developing a team culture focused on consistency and results.
We are looking for someone who can lead from the front, coach effectively, hold high standards, and help drive continued growth in one of the region's busiest Toyota service departments.
What You'll Do
  • Lead, coach, and develop the Service BDC team to maximize performance, appointment show rates, customer satisfaction, and retention
  • Oversee daily operations of the Service BDC department including inbound calls, outbound follow-up, appointment scheduling, campaigns, and customer communication
  • Monitor KPIs, conversion metrics, appointment effectiveness, and team productivity
  • Ensure a high level of professionalism, responsiveness, and consistency in all customer interactions
  • Work closely with Service Advisors, Service Managers, and leadership to improve communication, workflow, and customer experience
  • Develop processes and accountability systems that support efficiency and long-term growth
  • Train, mentor, and motivate team members while maintaining high performance standards
  • Help create a positive, energetic, accountable culture within the department
  • Identify opportunities to improve customer retention, service traffic, and operational effectiveness
  • Assist in hiring, onboarding, and performance management of BDC team members

The Right Person For This Role
The ideal candidate is highly organized, performance-driven, emotionally intelligent, and capable of balancing leadership with accountability.
This role requires someone who:
  • Leads with confidence, professionalism, and consistency
  • Understands how to motivate and develop people
  • Thrives in a fast-paced, high-volume environment
  • Is highly process-oriented while still maintaining a strong customer focus
  • Knows how to hold a team accountable without creating negativity
  • Communicates effectively across departments and leadership levels
  • Can analyze performance metrics and turn data into action
  • Brings energy, urgency, and strong follow-through to the role
  • Understands the importance of both customer experience and operational efficiency

Qualifications
  • Previous automotive Service BDC leadership or management experience required
  • Strong understanding of dealership service operations and appointment processes
  • Proven experience leading teams and driving performance
  • Excellent communication, coaching, and interpersonal skills
  • Strong organizational, multitasking, and problem-solving abilities
  • Experience with CRM systems, scheduling platforms, and dealership software
  • Reynolds & Reynolds experience preferred
  • Toyota dealership experience strongly preferred
  • Ability to work collaboratively in a team-focused environment
  • Professional demeanor with strong accountability and leadership presence

Why Toyota of Olympia
  • High-volume Toyota dealership with strong growth and customer retention
  • State-of-the-art facility and service department
  • Supportive leadership team and team-oriented culture
  • Medical, dental, vision, life insurance, and 401(k)
  • Paid vacation and holidays
  • $25.00 - $35.00 / hour DOE
  • Employee vehicle purchase program
  • Ongoing opportunities for growth and development
  • A culture focused on customer experience, accountability, and continuous improvement

Schedule
This is a full-time, in-person leadership role based at Toyota of Olympia in Tumwater, WA. Flexibility with schedule, including occasional evenings or weekends, may be required based on business needs.
Apply Today
If you are a strong leader who understands how to build teams, create accountability, and deliver an exceptional customer experience while driving results - we would love to hear from you.

Apply