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Service Bdc Manager Jobs in Spring Hill, FL (NOW HIRING)

Love Honda

BDC REPRESENTATIVE

Homosassa, FL · On-site

$11.50 - $15.25/hr

BDC reps are often the first point of contact for potential customers, playing a crucial role in ... services, and dealership offerings. * Follow-up and Lead Management: Following up with leads ...

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Service Bdc Manager information

See Spring Hill, FL salary details

$16.1K

$58.7K

$98K

How much do service bdc manager jobs pay per year?

As of Aug 31, 2026, the average yearly pay for service bdc manager in Spring Hill, FL is $58,703.00, according to ZipRecruiter salary data. Most workers in this role earn between $40,700.00 and $72,500.00 per year, depending on experience, location, and employer.

What is a Service BDC Manager?

A Service BDC (Business Development Center) Manager oversees the team responsible for managing customer communications and appointments for a dealership's service department. They handle inbound and outbound calls, schedule service appointments, follow up on missed opportunities, and ensure a high level of customer satisfaction. The Service BDC Manager also trains and motivates staff, sets performance goals, and uses data to improve processes. Their role is vital in maximizing service department efficiency and increasing customer retention.

What are the key skills and qualifications needed to thrive as a Service BDC Manager?

To thrive as a Service BDC Manager, you need experience in automotive service operations, strong organizational abilities, and a background in customer service or sales management. Familiarity with CRM software, appointment scheduling systems, and basic dealership management tools is essential, along with knowledge of service department processes. Excellent communication, leadership, and problem-solving skills help you motivate teams and deliver outstanding customer experiences. These competencies ensure efficient service department workflow, higher customer retention, and achievement of business goals.

How does a Service BDC Manager typically collaborate with service advisors and technicians to improve customer satisfaction?

A Service BDC (Business Development Center) Manager plays a crucial liaison role between the customer-facing BDC team, service advisors, and technicians. They ensure that appointments are scheduled efficiently, customer concerns are clearly communicated, and follow-ups are handled promptly. By regularly meeting with service advisors and technicians, the manager helps address workflow bottlenecks, shares customer feedback, and implements process improvements to enhance the overall service experience. This collaborative approach not only streamlines operations but also directly contributes to higher customer satisfaction and retention.

What is the difference between Service Bdc Manager vs Service Advisor?

AspectService Bdc ManagerService Advisor
CredentialsTypically requires dealership experience, customer service skills, and sometimes certifications in automotive service managementRequires automotive knowledge, customer service skills, and often ASE certifications
Work EnvironmentOffice-based role managing customer communications and dealership operationsFrontline role interacting directly with customers and technicians
Employer & Industry UsageUsed mainly in automotive dealerships to oversee service department operationsCommonly found in automotive service departments as the primary customer liaison

The Service Bdc Manager focuses on managing customer communications and dealership operations, while the Service Advisor directly interacts with customers to recommend and explain vehicle repairs. Both roles require automotive knowledge and customer service skills, but their responsibilities and work environments differ significantly.

What are popular job titles related to Service Bdc Manager jobs in Spring Hill, FL?

For Service Bdc Manager jobs in Spring Hill, FL, the most frequently searched job titles are:

What job categories do people searching Service Bdc Manager jobs in Spring Hill, FL look for?

The top searched job categories for Service Bdc Manager jobs in Spring Hill, FL are:

What cities near Spring Hill, FL are hiring for Service Bdc Manager jobs?

Cities near Spring Hill, FL with the most Service Bdc Manager job openings:

Service Bdc Manager jobs near you
Infographic showing various Service Bdc Manager job openings in Spring Hill, FL as of August 2026, with employment types broken down into 1% As Needed, 75% Full Time, 20% Part Time, and 4% Contract. Highlights an 93% Physical, 1% Hybrid, and 6% Remote job distribution, with an average salary of $58,703 per year, or $28.2 per hour.

BDC REPRESENTATIVE

Love Honda

Homosassa, FL • On-site

$11.50 - $15.25/hr

Full-time

This job post has expired today. Applications are no longer accepted.

Job description

A Business Development Center (BDC) representative in an automotive dealership primarily focuses on converting online and phone leads into appointments and sales. They handle inbound calls, emails, and web inquiries, provide accurate product information, and ensure a smooth customer experience. BDC reps are often the first point of contact for potential customers, playing a crucial role in building relationships and moving prospects through the sales process. 

Key Responsibilities:

  • Handling Inbound Communications: Answering phone calls, responding to online inquiries (emails, chat, web forms), and managing leads. 
  • Scheduling Appointments: Coordinating appointments for potential customers to visit the dealership and meet with sales representatives. 
  • Providing Product Information: Answering customer questions about vehicles, services, and dealership offerings. 
  • Follow-up and Lead Management: Following up with leads, tracking their progress, and ensuring timely responses. 
  • Building Relationships: Creating a positive and professional first impression for customers and building rapport. 
  • Meeting Goals: Working towards monthly targets and exceeding expectations. 
  • Utilizing CRM Systems: Using CRM software to manage leads and track interactions. 
  • Working with Other Departments: Collaborating with sales, service, and marketing teams. 

Qualifications 

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education and/or Experience 

  • No prior experience or training.
  • Less than high school education; or up to one month related experience or training; or equivalent combination of education and experience.
  • High school diploma or general education degree (GED); or one to three months related experience and/or training; or equivalent combination of education and experience.
  • One year certificate from college or technical school; or three to six months related experience and/or training; or equivalent combination of education and experience.
     
     

Language Skills 

  • Ability to read a limited number of two- and three-syllable words and to recognize similarities and differences between words and between series of numbers. Ability to print and speak simple sentences.

Ability to read and comprehend simple instructions, short correspondence and memos. Ability to write simple correspondence. Ability to effectively present information in one-on-one and small group situations to customers, clients and other employees of the organization.

Reasoning Ability 

  • Ability to apply common sense understanding to carry out simple one- or two-step instructions. Ability to deal with standardized situations with only occasional or no variables.
  • Ability to apply common sense understanding to carry out detailed but uninvolved written or oral instructions. Ability to deal with problems involving a few concrete variables in standardized situations.


Certificates, Licenses, Registrations 

  • Valid Driver's License

Physical Demands 

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
 

Work Environment 

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Physical Demands 

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
 

Work Environment 

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

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