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Service Bdc Manager Jobs in Mobile, AL (NOW HIRING)

Toyota West Mobile

BDC Sales Representative

Mobile, AL · On-site

Work closely with the BDC Manager and other BDC sales personnel to ensure sales lead opportunities ... Strong customer service, communication skills, computer and basic math skills. * Self-motivated ...

Toyota West Mobile

BDC Sales Representative

Mobile, AL · On-site

Work closely with the BDC Manager and other BDC sales personnel to ensure sales lead opportunities ... Strong customer service, communication skills, computer and basic math skills. * Self-motivated ...

Toyota West Mobile

BDC Sales Representative

Mobile, AL · On-site

Work closely with the BDC Manager and other BDC sales personnel to ensure sales lead opportunities ... Strong customer service, communication skills, computer and basic math skills. * Self-motivated ...

Toyota West Mobile

BDC Sales Representative

Mobile, AL · On-site

Work closely with the BDC Manager and other BDC sales personnel to ensure sales lead opportunities ... Strong customer service, communication skills, computer and basic math skills. * Self-motivated ...

Toyota West Mobile

BDC Sales Representative

Mobile, AL · On-site

Work closely with the BDC Manager and other BDC sales personnel to ensure sales lead opportunities ... Strong customer service, communication skills, computer and basic math skills. * Self-motivated ...

Toyota West Mobile

BDC Sales Representative

Mobile, AL · On-site

Work closely with the BDC Manager and other BDC sales personnel to ensure sales lead opportunities ... Strong customer service, communication skills, computer and basic math skills. * Self-motivated ...

Hyundai of Mobile

BDC Service Representative

Mobile, AL

$15 - $19.75/hr

BDC Service Representative We are a leading automotive dealership committed to providing an ... Ensure all customer interactions, appointments, and follow-ups are accurately recorded in the CRM ...

Hyundai of Mobile

BDC Service Representative

Mobile, AL · On-site

$15 - $19.75/hr

BDC Service Representative We are a leading automotive dealership committed to providing an ... Ensure all customer interactions, appointments, and follow-ups are accurately recorded in the CRM ...

Hyundai of Mobile

BDC Service Representative

Mobile, AL

$12.25 - $16.50/hr

BDC Service Representative We are a leading automotive dealership committed to providing an ... Ensure all customer interactions, appointments, and follow-ups are accurately recorded in the CRM ...

Hyundai of Mobile

BDC Service Representative

Mobile, AL · On-site

$12.25 - $16.50/hr

BDC Service Representative We are a leading automotive dealership committed to providing an ... Ensure all customer interactions, appointments, and follow-ups are accurately recorded in the CRM ...

Hyundai of Mobile

BDC Service Representative

Mobile, AL · On-site

$12.25 - $16.50/hr

BDC Service Representative We are a leading automotive dealership committed to providing an ... Ensure all customer interactions, appointments, and follow-ups are accurately recorded in the CRM ...

Hyundai of Mobile

BDC Sales Representative

Mobile, AL

$12.25 - $16.50/hr

... in the CRM system • Work closely with sales managers and sales consultants to maximize ... service at all times • Comply with all company policies, procedures, and standards • Other ...

Hyundai of Mobile

BDC Sales Representative

Mobile, AL · On-site

$12.25 - $16.50/hr

... in the CRM system • Work closely with sales managers and sales consultants to maximize ... service at all times • Comply with all company policies, procedures, and standards • Other ...

Hyundai of Mobile

BDC Sales Representative

Mobile, AL

$15 - $19.75/hr

Work closely with sales managers and sales consultants to maximize appointment show rates and sales ... Maintain a high level of professionalism and customer service at all times * Comply with all ...

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Showing results 1-20

All JobsService Bdc JobsService Bdc Manager JobsService Bdc Manager Jobs in Mobile, AL

Service Bdc Manager information

See Mobile, AL salary details

$18.9K

$68.7K

$114.6K

How much do service bdc manager jobs pay per year?

As of Aug 10, 2026, the average yearly pay for service bdc manager in Mobile, AL is $68,663.00, according to ZipRecruiter salary data. Most workers in this role earn between $47,600.00 and $84,800.00 per year, depending on experience, location, and employer.

What is a Service BDC Manager?

A Service BDC (Business Development Center) Manager oversees the team responsible for managing customer communications and appointments for a dealership's service department. They handle inbound and outbound calls, schedule service appointments, follow up on missed opportunities, and ensure a high level of customer satisfaction. The Service BDC Manager also trains and motivates staff, sets performance goals, and uses data to improve processes. Their role is vital in maximizing service department efficiency and increasing customer retention.

How to become a Service Bdc Manager?

To become a Service Bdc Manager, candidates typically need experience in automotive service departments, strong customer service skills, and knowledge of dealership operations. A high school diploma or equivalent is usually required, and some employers prefer candidates with prior experience in sales or service coordination. Developing skills in communication, organization, and familiarity with dealership management software can also be beneficial.

How does a Service BDC Manager typically collaborate with service advisors and technicians to improve customer satisfaction?

A Service BDC (Business Development Center) Manager plays a crucial liaison role between the customer-facing BDC team, service advisors, and technicians. They ensure that appointments are scheduled efficiently, customer concerns are clearly communicated, and follow-ups are handled promptly. By regularly meeting with service advisors and technicians, the manager helps address workflow bottlenecks, shares customer feedback, and implements process improvements to enhance the overall service experience. This collaborative approach not only streamlines operations but also directly contributes to higher customer satisfaction and retention.

What are the key skills and qualifications needed to thrive as a Service BDC Manager?

To thrive as a Service BDC Manager, you need experience in automotive service operations, strong organizational abilities, and a background in customer service or sales management. Familiarity with CRM software, appointment scheduling systems, and basic dealership management tools is essential, along with knowledge of service department processes. Excellent communication, leadership, and problem-solving skills help you motivate teams and deliver outstanding customer experiences. These competencies ensure efficient service department workflow, higher customer retention, and achievement of business goals.

What is the difference between Service Bdc Manager vs Service Advisor?

AspectService Bdc ManagerService Advisor
CredentialsTypically requires dealership experience, customer service skills, and sometimes certifications in automotive service managementRequires automotive knowledge, customer service skills, and often ASE certifications
Work EnvironmentOffice-based role managing customer communications and dealership operationsFrontline role interacting directly with customers and technicians
Employer & Industry UsageUsed mainly in automotive dealerships to oversee service department operationsCommonly found in automotive service departments as the primary customer liaison

The Service Bdc Manager focuses on managing customer communications and dealership operations, while the Service Advisor directly interacts with customers to recommend and explain vehicle repairs. Both roles require automotive knowledge and customer service skills, but their responsibilities and work environments differ significantly.

What are popular job titles related to Service Bdc Manager jobs in Mobile, AL? For Service Bdc Manager jobs in Mobile, AL, the most frequently searched job titles are:
What job categories do people searching Service Bdc Manager jobs in Mobile, AL look for? The top searched job categories for Service Bdc Manager jobs in Mobile, AL are:
What cities near Mobile, AL are hiring for Service Bdc Manager jobs? Cities near Mobile, AL with the most Service Bdc Manager job openings:
Service Bdc Manager jobs near you
Infographic showing various Service Bdc Manager job openings in Mobile, AL as of August 2026, with employment types broken down into 100% Full Time. Highlights an 100% In-person job distribution, with an average salary of $68,663 per year, or $33 per hour.

Automotive Service BDC Representative

Walt Massey Chevy GMC Lucedale

Lucedale, MS • On-site

$12.75 - $17/hr

Other

Medical, Dental, Vision, Retirement, PTO

Posted 18 days ago

Job description

Inbound Service BDC Representative – Join the Walt Massey Family!

Come work for the best!

If you're looking for a rewarding career in the automotive industry, we invite you to join the Walt Massey Automotive Group. We are seeking an enthusiastic, customer-focused Inbound Service BDC Representative to become an important part of our Service Team.

As an Inbound Service BDC Representative, you'll be the first point of contact for customers calling or submitting online requests for service. Your ability to provide exceptional customer service, schedule appointments efficiently, and create a positive experience will play a key role in our continued success.

Why Join Walt Massey?

We invest in our team members by providing a supportive work environment, ongoing training, and opportunities for career growth.

We Offer:

  • Competitive Pay

  • Performance-Based Bonus Opportunities

  • Health Insurance

  • Dental Insurance

  • Vision Insurance

  • 401(k) with Company Match

  • Paid Vacation

  • Paid Holidays

  • Paid Training

  • Career Advancement Opportunities

  • Professional, Positive Team Environment

Responsibilities

  • Answer inbound phone calls and online service inquiries in a professional and friendly manner.

  • Schedule service appointments accurately and efficiently.

  • Assist customers with service questions and direct them to the appropriate department when needed.

  • Confirm upcoming service appointments and follow up with customers regarding missed appointments.

  • Communicate with Service Advisors and Service Management to ensure a seamless customer experience.

  • Maintain accurate customer information in the dealership management system.

  • Follow established communication processes using phone, text, and email.

  • Complete assigned training and attend scheduled team meetings.

  • Deliver an outstanding customer experience with every interaction.

Qualifications

  • Previous BDC, call center, customer service, or automotive service experience is preferred but not required.

  • Excellent communication and interpersonal skills.

  • Strong organizational and multitasking abilities.

  • Positive attitude with a passion for helping customers.

  • Comfortable using computers, email, and web-based software.

  • Strong attention to detail and follow-through.

  • High School Diploma or GED required.

About Walt Massey Automotive Group

Since 1993, Walt Massey Automotive Group has been committed to delivering an extraordinary customer experience while serving communities across the Gulf Coast. Our team is built on integrity, professionalism, teamwork, and respect, and we're proud to provide opportunities for our employees to build long-term, successful careers.

If you're ready to be part of a growing company that values its employees as much as its customers, apply today and start your career with Walt Massey Automotive Group!

Apply