Automotive Service Advisor
$63K - $110K/yr
Ability to manage multiple customers while helping "drive" your assigned technician team ... Communicate effectively with Service BDC, technicians, and customers * Assist customers with ...
Automotive Service Advisor
$63K - $110K/yr
Ability to manage multiple customers while helping "drive" your assigned technician team ... Communicate effectively with Service BDC, technicians, and customers * Assist customers with ...
Have you worked in a call center, the service industry, or other auto dealerships and are seeking a ... Manage incoming phone calls, internet inquiries, and chat responses via lead CRM platform.
Have you worked in a call center, the service industry, or other auto dealerships and are seeking a ... Manage incoming phone calls, internet inquiries, and chat responses via lead CRM platform.
Business Development Manager
Mobile, AL · On-site
Automotive Sales Experience is required, Automotive BDC Experience is not required, but preferred ... Possessing a knowledge of the services and dealership promotions * Setting appointments to drive ...
Quick apply
Business Development Manager
Mobile, AL · On-site
Automotive Sales Experience is required, Automotive BDC Experience is not required, but preferred ... Possessing a knowledge of the services and dealership promotions * Setting appointments to drive ...
Business Development Manager
Mobile, AL · On-site
Automotive Sales Experience is required, Automotive BDC Experience is not required, but preferred ... Possessing a knowledge of the services and dealership promotions * Setting appointments to drive ...
Business Development Manager
Mobile, AL · On-site
Automotive Sales Experience is required, Automotive BDC Experience is not required, but preferred ... Possessing a knowledge of the services and dealership promotions * Setting appointments to drive ...
Business Development Manager
Mobile, AL · On-site
Automotive Sales Experience is required, Automotive BDC Experience is not required, but preferred ... Possessing a knowledge of the services and dealership promotions * Setting appointments to drive ...
Business Development Manager
Mobile, AL · On-site
Automotive Sales Experience is required, Automotive BDC Experience is not required, but preferred ... Possessing a knowledge of the services and dealership promotions * Setting appointments to drive ...
Customer Care Representatives | No Cold Calling
$15 - $24/hr (+ commission)
9871 Justina Avenue, Daphne, AL 36526 Special Finance BDC Appointment Setter $24/hr Average ... Excellent customer service skills * Strong computer skills and the ability to learn CRM software
New
Customer Care Representatives | No Cold Calling
$15 - $24/hr (+ commission)
9871 Justina Avenue, Daphne, AL 36526 Special Finance BDC Appointment Setter $24/hr Average ... Excellent customer service skills * Strong computer skills and the ability to learn CRM software
New
Service Bdc Manager information
See Mobile, AL salary details
$15.8K - $23K
3% of jobs
$23K - $30.3K
4% of jobs
$30.3K - $37.6K
9% of jobs
$40.3K is the 25th percentile. Wages below this are outliers.
$37.6K - $44.9K
22% of jobs
The median wage is $51.8K / yr.
$44.9K - $52.1K
12% of jobs
$52.1K - $59.4K
8% of jobs
$59.4K - $66.7K
11% of jobs
$69.2K is the 75th percentile. Wages above this are outliers.
$66.7K - $74K
16% of jobs
$74K - $81.3K
9% of jobs
$81.3K - $88.5K
4% of jobs
$88.5K - $95.8K
1% of jobs
$15.8K
$57.4K
$95.8K
How much do service bdc manager jobs pay per year?
As of Sep 3, 2026, the average yearly pay for service bdc manager in Mobile, AL is $57,398.00, according to ZipRecruiter salary data. Most workers in this role earn between $39,800.00 and $70,900.00 per year, depending on experience, location, and employer.
What is a Service BDC Manager?
A Service BDC (Business Development Center) Manager oversees the team responsible for managing customer communications and appointments for a dealership's service department. They handle inbound and outbound calls, schedule service appointments, follow up on missed opportunities, and ensure a high level of customer satisfaction. The Service BDC Manager also trains and motivates staff, sets performance goals, and uses data to improve processes. Their role is vital in maximizing service department efficiency and increasing customer retention.
What are the key skills and qualifications needed to thrive as a Service BDC Manager?
To thrive as a Service BDC Manager, you need experience in automotive service operations, strong organizational abilities, and a background in customer service or sales management. Familiarity with CRM software, appointment scheduling systems, and basic dealership management tools is essential, along with knowledge of service department processes. Excellent communication, leadership, and problem-solving skills help you motivate teams and deliver outstanding customer experiences. These competencies ensure efficient service department workflow, higher customer retention, and achievement of business goals.
How does a Service BDC Manager typically collaborate with service advisors and technicians to improve customer satisfaction?
A Service BDC (Business Development Center) Manager plays a crucial liaison role between the customer-facing BDC team, service advisors, and technicians. They ensure that appointments are scheduled efficiently, customer concerns are clearly communicated, and follow-ups are handled promptly. By regularly meeting with service advisors and technicians, the manager helps address workflow bottlenecks, shares customer feedback, and implements process improvements to enhance the overall service experience. This collaborative approach not only streamlines operations but also directly contributes to higher customer satisfaction and retention.
What is the difference between Service Bdc Manager vs Service Advisor?
| Aspect | Service Bdc Manager | Service Advisor |
|---|---|---|
| Credentials | Typically requires dealership experience, customer service skills, and sometimes certifications in automotive service management | Requires automotive knowledge, customer service skills, and often ASE certifications |
| Work Environment | Office-based role managing customer communications and dealership operations | Frontline role interacting directly with customers and technicians |
| Employer & Industry Usage | Used mainly in automotive dealerships to oversee service department operations | Commonly found in automotive service departments as the primary customer liaison |
The Service Bdc Manager focuses on managing customer communications and dealership operations, while the Service Advisor directly interacts with customers to recommend and explain vehicle repairs. Both roles require automotive knowledge and customer service skills, but their responsibilities and work environments differ significantly.
What are popular job titles related to Service Bdc Manager jobs in Mobile, AL?
For Service Bdc Manager jobs in Mobile, AL, the most frequently searched job titles are:
What job categories do people searching Service Bdc Manager jobs in Mobile, AL look for?
The top searched job categories for Service Bdc Manager jobs in Mobile, AL are:
What cities near Mobile, AL are hiring for Service Bdc Manager jobs?
Cities near Mobile, AL with the most Service Bdc Manager job openings:
$63K - $110K/yr
Full-time
Medical, Dental, Vision, Life, Retirement, PTO
Re-posted 15 days ago
Job description
Ross Downing Chrysler Dodge Jeep Ram of Mobile is looking for an experienced Automotive Service Advisor to join our team in Mobile, AL.
At Ross Downing Chrysler Dodge Jeep Ram of Mobile, our goal is simple: make every customer a customer for life. We believe happy employees create happy customers, which is why we reward individuals who are motivated, driven, and ready to succeed. Every employee plays a critical role in our success, and we remain committed to delivering the same award-winning service and value our community has trusted for years.
Our service department is closed on Sundays.
Position Overview: Automotive Service Advisor / Writer
Location: Mobile, AL
Schedule: Monday–Friday | 7:30 a.m. – 6:00 p.m.
Saturday | 8:00 a.m. – 2:00 p.m.
We are seeking an experienced Service Advisor / Writer with at least 2 years of advisor experience or 3+ years of automotive dealership experience.
Qualifications
2+ years of experience as an Automotive Service Advisor / Writer
Excellent people skills with strong sales ability
Ability to manage multiple customers while helping “drive” your assigned technician team
Professional appearance and demeanor
Strong phone communication skills
Commitment to maintaining high CSI and delivering exceptional customer service
Strong computer skills
Positive attitude with a strong work ethic
Ability to accurately estimate mechanical repairs based on technician recommendations
Valid driver’s license with a clean driving record
Ability to pass a background check and pre-employment drug screening
Responsibilities
Greet and assist customers in person and over the phone to identify service needs
Provide service recommendations and explain repair processes
Accurately document customer concerns and service requests
Communicate effectively with Service BDC, technicians, and customers
Assist customers with maintenance planning and future service needs
Provide regular service status updates to customers
Enter customer information into dealership systems and maintain accurate profiles
Order and receive parts as needed by the service department
Occasionally assist with customer transportation and vehicle pick-ups
Accept and process customer payments when necessary
Deliver an exceptional start-to-finish customer service experience
Stay up-to-date on products, services, warranties, and customer experience best practices
Benefits & Perks
Work for a progressive, high-performing dealership
Locally owned and operated family dealer group with a great culture
Collaborative, performance-driven team environment
Competitive commission-based compensation with CSI and performance bonuses
Outstanding earning potential
Multiple opportunities for career advancement
401(k) with company matching
Medical, Dental, Vision, and Life Insurance
Paid time off
Employee discounts
Compensation
Commission-based position with performance and CSI bonuses
Annual earning range: $63,790 – $110,000+
This is a role where earning an exceptional living is absolutely achievable for a coachable, motivated, and hardworking professional. If you bring an outgoing personality and a positive, can-do attitude, you’ll find a rewarding and challenging career with Ross Downing Chrysler Dodge Jeep Ram of Mobile.
Equal Opportunity Employer
Ross Downing Chrysler Dodge Jeep Ram of Mobile is an equal opportunity employer and does not discriminate or tolerate harassment based on race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws