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Service Bdc Manager Jobs in Mobile, AL (NOW HIRING)

Hyundai of Mobile

BDC Sales Representative

Mobile, AL · On-site

$12.25 - $16.50/hr

... in the CRM system • Work closely with sales managers and sales consultants to maximize ... service at all times • Comply with all company policies, procedures, and standards • Other ...

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All JobsService Bdc JobsService Bdc Manager JobsService Bdc Manager Jobs in Mobile, AL

Service Bdc Manager information

See Mobile, AL salary details

$18.9K

$68.7K

$114.6K

How much do service bdc manager jobs pay per year?

As of Aug 11, 2026, the average yearly pay for service bdc manager in Mobile, AL is $68,663.00, according to ZipRecruiter salary data. Most workers in this role earn between $47,600.00 and $84,800.00 per year, depending on experience, location, and employer.

What is a Service BDC Manager?

A Service BDC (Business Development Center) Manager oversees the team responsible for managing customer communications and appointments for a dealership's service department. They handle inbound and outbound calls, schedule service appointments, follow up on missed opportunities, and ensure a high level of customer satisfaction. The Service BDC Manager also trains and motivates staff, sets performance goals, and uses data to improve processes. Their role is vital in maximizing service department efficiency and increasing customer retention.

How to become a Service Bdc Manager?

To become a Service Bdc Manager, candidates typically need experience in automotive service departments, strong customer service skills, and knowledge of dealership operations. A high school diploma or equivalent is usually required, and some employers prefer candidates with prior experience in sales or service coordination. Developing skills in communication, organization, and familiarity with dealership management software can also be beneficial.

How does a Service BDC Manager typically collaborate with service advisors and technicians to improve customer satisfaction?

A Service BDC (Business Development Center) Manager plays a crucial liaison role between the customer-facing BDC team, service advisors, and technicians. They ensure that appointments are scheduled efficiently, customer concerns are clearly communicated, and follow-ups are handled promptly. By regularly meeting with service advisors and technicians, the manager helps address workflow bottlenecks, shares customer feedback, and implements process improvements to enhance the overall service experience. This collaborative approach not only streamlines operations but also directly contributes to higher customer satisfaction and retention.

What are the key skills and qualifications needed to thrive as a Service BDC Manager?

To thrive as a Service BDC Manager, you need experience in automotive service operations, strong organizational abilities, and a background in customer service or sales management. Familiarity with CRM software, appointment scheduling systems, and basic dealership management tools is essential, along with knowledge of service department processes. Excellent communication, leadership, and problem-solving skills help you motivate teams and deliver outstanding customer experiences. These competencies ensure efficient service department workflow, higher customer retention, and achievement of business goals.

What is the difference between Service Bdc Manager vs Service Advisor?

AspectService Bdc ManagerService Advisor
CredentialsTypically requires dealership experience, customer service skills, and sometimes certifications in automotive service managementRequires automotive knowledge, customer service skills, and often ASE certifications
Work EnvironmentOffice-based role managing customer communications and dealership operationsFrontline role interacting directly with customers and technicians
Employer & Industry UsageUsed mainly in automotive dealerships to oversee service department operationsCommonly found in automotive service departments as the primary customer liaison

The Service Bdc Manager focuses on managing customer communications and dealership operations, while the Service Advisor directly interacts with customers to recommend and explain vehicle repairs. Both roles require automotive knowledge and customer service skills, but their responsibilities and work environments differ significantly.

What are popular job titles related to Service Bdc Manager jobs in Mobile, AL? For Service Bdc Manager jobs in Mobile, AL, the most frequently searched job titles are:
What job categories do people searching Service Bdc Manager jobs in Mobile, AL look for? The top searched job categories for Service Bdc Manager jobs in Mobile, AL are:
What cities near Mobile, AL are hiring for Service Bdc Manager jobs? Cities near Mobile, AL with the most Service Bdc Manager job openings:
Service Bdc Manager jobs near you
Infographic showing various Service Bdc Manager job openings in Mobile, AL as of August 2026, with employment types broken down into 100% Full Time. Highlights an 100% In-person job distribution, with an average salary of $68,663 per year, or $33 per hour.

BDC Sales Representative

Hyundai of Mobile

Mobile, AL • On-site

$12.25 - $16.50/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 18 days ago

Job description

Sales BDC Representative
We are a leading automotive dealership committed to providing an exceptional car-buying experience. We provide a positive, professional work environment, aggressive pay plans with career advancement opportunities, and some of the best training in the industry.
Job Summary
We're looking for an energetic, motivated, and customer-focused Sales BDC Representative to join our team. In this role, you'll be the first point of contact for many of our customers - handling inbound leads, setting appointments, following up with prospects, and helping drive showroom traffic for the sales team.
Responsibilities:
• Answer incoming sales calls and internet inquiries promptly and professionally• Respond to internet leads via phone, text, and email
• Schedule, confirm, and follow up on sales appointments
• Drive consistent showroom traffic by setting and confirming quality sales appointments while meeting daily, weekly, and monthly performance goals
• Follow up with customers regarding vehicle inquiries, unsold showroom visits, and missed appointments
• Build strong customer relationships through consistent follow-up and communication throughout the sales process
• Ensure all customer interactions, appointments, and follow-ups are accurately documented in the CRM system
• Work closely with sales managers and sales consultants to maximize appointment show rates and sales opportunities
• Maintain a high level of professionalism and customer service at all times
• Comply with all company policies, procedures, and standards
• Other duties as assigned
Qualifications:
• Excellent communication and customer service skills
• Professional, positive, and energetic attitude
• Strong phone, texting, and follow-up skills
• Ability to multitask and stay organized in a fast-paced environment
• Comfortable working with computers, CRM software, texting platforms, and email communication
• Automotive sales or BDC experience preferred but not required
• Self-motivated with the ability to work independently and as part of a team
• Valid driver's license and clean driving record
We Offer Best-in-Class Industry Benefits:
• Competitive pay with bonus opportunities
• Medical, Dental, and Vision Plans
• Paid Holidays & PTO
• Short and Long-Term Disability
• Paid Life Insurance
• 401(k) Retirement Plan
• Vehicle Purchase Discounts
• Employee Discounts on Parts and Service Repairs
• Aggressive Employee Referral Program with Bonus Opportunities
• Career Growth and Advancement Opportunities
You must be at least 18 years of age to apply. We are an equal opportunity employer and a drug-free workplace.

Apply