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Service Bdc Manager Jobs in Seale, AL (NOW HIRING)

Sons Auto Group

Automotive BDC Rep

Columbus, GA · On-site

$12 - $15.75/hr

... service. At SONS Chevrolet, we've experienced remarkable growth in recent years. If you're ready to ... Utilize the dealership's CRM system daily for lead tracking and updates What We're Looking For

Son's Automotive Group

Automotive BDC Rep

Columbus, GA · On-site

$12 - $15.75/hr

... service. At SONS Chevrolet, we've experienced remarkable growth in recent years. If you're ready to ... Utilize the dealership's CRM system daily for lead tracking and updates What We're Looking For

Sons Auto Group

Automotive BDC Rep

Columbus, GA

$12 - $15.75/hr

... service. At SONS Chevrolet, we've experienced remarkable growth in recent years. If you're ready to ... Utilize the dealership's CRM system daily for lead tracking and updates What We're Looking For

All JobsService Bdc JobsService Bdc Manager JobsService Bdc Manager Jobs in Seale, AL

Service Bdc Manager information

See Seale, AL salary details

$16.7K

$60.7K

$101.3K

How much do service bdc manager jobs pay per year?

As of Sep 2, 2026, the average yearly pay for service bdc manager in Seale, AL is $60,666.00, according to ZipRecruiter salary data. Most workers in this role earn between $42,100.00 and $75,000.00 per year, depending on experience, location, and employer.

What is a Service BDC Manager?

A Service BDC (Business Development Center) Manager oversees the team responsible for managing customer communications and appointments for a dealership's service department. They handle inbound and outbound calls, schedule service appointments, follow up on missed opportunities, and ensure a high level of customer satisfaction. The Service BDC Manager also trains and motivates staff, sets performance goals, and uses data to improve processes. Their role is vital in maximizing service department efficiency and increasing customer retention.

What are the key skills and qualifications needed to thrive as a Service BDC Manager?

To thrive as a Service BDC Manager, you need experience in automotive service operations, strong organizational abilities, and a background in customer service or sales management. Familiarity with CRM software, appointment scheduling systems, and basic dealership management tools is essential, along with knowledge of service department processes. Excellent communication, leadership, and problem-solving skills help you motivate teams and deliver outstanding customer experiences. These competencies ensure efficient service department workflow, higher customer retention, and achievement of business goals.

How does a Service BDC Manager typically collaborate with service advisors and technicians to improve customer satisfaction?

A Service BDC (Business Development Center) Manager plays a crucial liaison role between the customer-facing BDC team, service advisors, and technicians. They ensure that appointments are scheduled efficiently, customer concerns are clearly communicated, and follow-ups are handled promptly. By regularly meeting with service advisors and technicians, the manager helps address workflow bottlenecks, shares customer feedback, and implements process improvements to enhance the overall service experience. This collaborative approach not only streamlines operations but also directly contributes to higher customer satisfaction and retention.

What is the difference between Service Bdc Manager vs Service Advisor?

AspectService Bdc ManagerService Advisor
CredentialsTypically requires dealership experience, customer service skills, and sometimes certifications in automotive service managementRequires automotive knowledge, customer service skills, and often ASE certifications
Work EnvironmentOffice-based role managing customer communications and dealership operationsFrontline role interacting directly with customers and technicians
Employer & Industry UsageUsed mainly in automotive dealerships to oversee service department operationsCommonly found in automotive service departments as the primary customer liaison

The Service Bdc Manager focuses on managing customer communications and dealership operations, while the Service Advisor directly interacts with customers to recommend and explain vehicle repairs. Both roles require automotive knowledge and customer service skills, but their responsibilities and work environments differ significantly.

What cities near Seale, AL are hiring for Service Bdc Manager jobs?

Cities near Seale, AL with the most Service Bdc Manager job openings:

Service Bdc Manager jobs near you
Infographic showing various Service Bdc Manager job openings in Seale, AL as of August 2026, with employment types broken down into 1% As Needed, 70% Full Time, 26% Part Time, 1% Temporary, and 2% Contract. Highlights an 92% Physical, 1% Hybrid, and 7% Remote job distribution, with an average salary of $60,666 per year, or $29.2 per hour.

Service BDC Representative - Group 1 Toyota Rivertown

Group 1 Automotive, Inc.

Columbus, GA • On-site

$11.75 - $15.75/hr

Full-time

Medical, Dental, Vision, Retirement, PTO

Re-posted 23 days ago

Group 1 Automotive rating

6.7

Company rating: 6.7 out of 10

Based on 57 frontline employees who took The Breakroom Quiz

84th of 156 rated car dealerships

Job description

Overview

We are looking for a high-energy, results-driven Service BDC Agent to be the "voice" of our service department. Your primary goal is to turn inbound inquiries and outbound reminders into scheduled service appointments. This role is perfect for someone who thrives in a fast-paced environment and enjoys building rapport over the phone, text, and email. .

 
In addition to competitive pay, we offer our associates the following benefits:
  • Attractive Commission Structure: Performance-based bonuses for every appointment that is set and "shows".
  • Career Growth: Clear pathways to becoming a Service Advisor, BDC Manager, or Sales Consultant.
  • Full Benefits: Medical, Dental, Vision, 401(k), and Paid Time Off.
  • Perks: Employee discounts on vehicle purchases, parts, and service repairs.

Responsibilities

  • Lead Response: Respond to all service inquiries and website leads within minutes.
  • Appointment Setting: Manage high-volume inbound/outbound calls to schedule vehicle maintenance, repairs, and recalls.
  • Outbound Outreach: Conduct 160+ daily outbound touches for service reminders, missed appointments, and declined service follow-ups to keep the service drive full.
  • CRM Management: Log every interaction with 100% accuracy in our CRM/Xtime.
  • Goal Tracking: Meet or exceed daily KPIs for call volume, appointment set rates, and appointment show rates.
  • Customer Education: Promote current dealership service specials and maintenance packages to maximize upsell opportunities.

Qualifications

  • Experience: Previous automotive industry experience is required.
  • Tech Savvy: Skilled in using CRM software, Microsoft Office, and Xtime.
  • Communication: Elite phone etiquette and the ability to follow professional scripts while remaining personable.
  • Resilience: A "can-do" attitude and the ability to handle customer objections with empathy.
  • Availability: Monday-Saturday 9 am-6 pm (rotating Saturdays).

What Group 1 Automotive employees say

Pay

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