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Service Bdc Manager Jobs in Michigan (NOW HIRING)

Car Guys Inc.

BDC Representatives

Rockford, MI

$12.75 - $17/hr

... CRM systems and sales processes-----WHY WORK WITH CARGUYS INC.- Access to top automotive BDC representative and customer service jobs- Personalized job matching- No cost to candidates employers ...

CarGuys Inc.

BDC Representatives

Rockford, MI

$12.75 - $17/hr

... M systems and sales processes-----WHY WORK WITH CARGUYS INC.- Access to top automotive BDC representative and customer service jobs- Personalized job matching- No cost to candidates -- employers ...

Car Guys Inc.

BDC Representative

Rockford, MI

$18 - $20/hr

BDC Rep / Call Center Rep -- CarGuys Inc. (InOffice) If You Can Own a Phone Call, You'll Own This ... Strong communication & customer service skills * Confidence talking to business owners and managers

Feldman Automotive Group

BDC Team Lead

Novi, MI · On-site

$55K - $90K/yr

The ideal candidate will be responsible for assisting the BDC Manager in driving sales performance, managing team operations, and ensuring exceptional customer service. This role requires strong ...

Feldman Automotive

BDC Team Lead

Novi, MI · On-site

The ideal candidate will be responsible for assisting the BDC Manager in driving sales performance, managing team operations, and ensuring exceptional customer service. This role requires strong ...

Feldman Chevrolet of Novi

BDC Team Lead

Novi, MI

The ideal candidate will be responsible for assisting the BDC Manager in driving sales performance, managing team operations, and ensuring exceptional customer service. This role requires strong ...

Feldman Automotive

BDC Representative - Service

Highland, MI · On-site

$13.75 - $18.50/hr

We are seeking a highly motivated and detail-oriented Service BDC Representative to join our team ... feedback to management - Meet and exceed monthly performance metrics and goals We offer a ...

Feldman Automotive

BDC Representative - Service

Wixom, MI

$14.50 - $19.25/hr

We are seeking a highly motivated and detail-oriented Service BDC Representative to join our team ... feedback to management - Meet and exceed monthly performance metrics and goals We offer a ...

Feldman Automotive

BDC Representative - Service

Wixom, MI · On-site

$14.50 - $19.25/hr

We are seeking a highly motivated and detail-oriented Service BDC Representative to join our team ... feedback to management - Meet and exceed monthly performance metrics and goals We offer a ...

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All JobsService Bdc JobsService Bdc Manager JobsService Bdc Manager Jobs in Michigan

Service Bdc Manager information

See Michigan salary details

$16.6K

$60.3K

$100.7K

How much do service bdc manager jobs pay per year?

As of Jul 18, 2026, the average yearly pay for service bdc manager in Michigan is $60,309.00, according to ZipRecruiter salary data. Most workers in this role earn between $41,800.00 and $74,500.00 per year, depending on experience, location, and employer.

What is a Service BDC Manager?

A Service BDC (Business Development Center) Manager oversees the team responsible for managing customer communications and appointments for a dealership's service department. They handle inbound and outbound calls, schedule service appointments, follow up on missed opportunities, and ensure a high level of customer satisfaction. The Service BDC Manager also trains and motivates staff, sets performance goals, and uses data to improve processes. Their role is vital in maximizing service department efficiency and increasing customer retention.

How does a Service BDC Manager typically collaborate with service advisors and technicians to improve customer satisfaction?

A Service BDC (Business Development Center) Manager plays a crucial liaison role between the customer-facing BDC team, service advisors, and technicians. They ensure that appointments are scheduled efficiently, customer concerns are clearly communicated, and follow-ups are handled promptly. By regularly meeting with service advisors and technicians, the manager helps address workflow bottlenecks, shares customer feedback, and implements process improvements to enhance the overall service experience. This collaborative approach not only streamlines operations but also directly contributes to higher customer satisfaction and retention.

What are the key skills and qualifications needed to thrive as a Service BDC Manager, and why are they important?

To thrive as a Service BDC Manager, you need experience in automotive service operations, strong organizational abilities, and a background in customer service or sales management. Familiarity with CRM software, appointment scheduling systems, and basic dealership management tools is essential, along with knowledge of service department processes. Excellent communication, leadership, and problem-solving skills help you motivate teams and deliver outstanding customer experiences. These competencies ensure efficient service department workflow, higher customer retention, and achievement of business goals.

What is the difference between Service Bdc Manager vs Service Advisor?

AspectService Bdc ManagerService Advisor
CredentialsTypically requires dealership experience, customer service skills, and sometimes certifications in automotive service managementRequires automotive knowledge, customer service skills, and often ASE certifications
Work EnvironmentOffice-based role managing customer communications and dealership operationsFrontline role interacting directly with customers and technicians
Employer & Industry UsageUsed mainly in automotive dealerships to oversee service department operationsCommonly found in automotive service departments as the primary customer liaison

The Service Bdc Manager focuses on managing customer communications and dealership operations, while the Service Advisor directly interacts with customers to recommend and explain vehicle repairs. Both roles require automotive knowledge and customer service skills, but their responsibilities and work environments differ significantly.

What are popular job titles related to Service Bdc Manager jobs in Michigan? For Service Bdc Manager jobs in Michigan, the most frequently searched job titles are:
What job categories do people searching Service Bdc Manager jobs in Michigan look for? The top searched job categories for Service Bdc Manager jobs in Michigan are:
What cities in Michigan are hiring for Service Bdc Manager jobs? Cities in Michigan with the most Service Bdc Manager job openings:
Service Bdc Manager jobs near you
BDC Representatives

BDC Representatives

Car Guys Inc.

Rockford, MI

$12.75 - $17/hr

Full-time

Posted yesterday

Job description

AUTOMOTIVE BDC REPRESENTATIVE / INTERNET SALES COORDINATOR / CUSTOMER SERVICE REP UP TO $89,000+ PER YEARCarGuys Inc. High-Paying Automotive BDC Jobs Nationwide--------------------------------------------LOCATIONNationwide automotive BDC representative opportunities with dealerships and dealer groups--------------------------------------------JOB TYPEFull-TimeBase Pay + Commission + Bonuses--------------------------------------------ABOUT THE ROLECarGuys Inc., Americas and Canadas #1 Automotive Recruiter, connects BDC representatives, internet sales coordinators, and customer service representatives with top-performing automotive dealerships across the U.S. and Canada.We work with employers actively hiring automotive BDC representatives and internet sales agents who specialize in handling inbound leads, phone calls, and customer follow-up. Our clients provide the opportunityyou choose the best fit.--------------------------------------------WHAT OUR CLIENTS OFFER- High Earning Potential for BDC Representatives - Competitive base pay - Commission and performance bonuses- High-Volume Dealership Environments - Strong lead flow and internet traffic - CRM tools and training provided- Career Growth Opportunities - Advancement into automotive sales or BDC management - Ongoing training in CRM systems and sales processes--------------------------------------------WHY WORK WITH CARGUYS INC.- Access to top automotive BDC representative and customer service jobs- Personalized job matching- No cost to candidates employers retain our services--------------------------------------------BDC REPRESENTATIVE RESPONSIBILITIES- Handle inbound calls, internet leads, and customer inquiries- Schedule sales and service appointments- Follow up with customers via phone, email, and text- Manage leads and communication within CRM systems- Confirm appointments and maintain consistent follow-up- Support dealership sales teams and increase showroom traffic- Meet daily and monthly appointment and performance goals--------------------------------------------BDC REPRESENTATIVE QUALIFICATIONS- Experience in automotive BDC, call center, customer service, or sales preferred- Strong communication and phone skills- Ability to manage high call volume and internet leads- Basic computer and CRM skills- Customer-focused and goal-driven mindset--------------------------------------------BDC REPRESENTATIVE SKILLSSkills include customer service, communication, phone handling, inbound and outbound calls, appointment setting, lead management, CRM systems, customer follow-up, and sales support. Experience working as a BDC representative, internet sales coordinator, customer service representative, call center agent, or appointment setter in a dealership or automotive environment is highly valued.Strong ability to manage internet leads, handle objections, schedule appointments, and maintain consistent communication with customers.Keywords: BDC representative, automotive BDC, internet sales coordinator, customer service representative, call center representative, appointment setter, dealership BDC, CRM, inbound calls, outbound calls, lead management--------------------------------------------HOW IT WORKSYou are applying through CarGuys Inc., Americas and Canadas #1 Automotive Recruiter. Automotive dealerships and dealer groups partner with us to hire BDC representatives and customer service professionals. If selected, your resume will be forwarded to a local employer.--------------------------------------------APPLY TODAYApply now to connect with high-paying automotive BDC representative and customer service opportunities.--------------------------------------------CARGUYS INC.Americas and Canadas #1 Automotive Recruiter #ZR