ZipRecruiter

Log In

1

Service Bdc Manager Jobs in Michigan (NOW HIRING)

Car Guys Inc.

BDC Representatives

Rockford, MI · On-site

$12.75 - $17/hr

... CRM systems and sales processes-----WHY WORK WITH CARGUYS INC.- Access to top automotive BDC representative and customer service jobs- Personalized job matching- No cost to candidates employers ...

Car Guys Inc.

BDC Representative

Rockford, MI

$18 - $20/hr

BDC Rep / Call Center Rep -- CarGuys Inc. (InOffice) If You Can Own a Phone Call, You'll Own This ... Strong communication & customer service skills * Confidence talking to business owners and managers

Feldman Automotive Group

BDC Team Lead

Novi, MI · On-site

$55K - $90K/yr

The ideal candidate will be responsible for assisting the BDC Manager in driving sales performance, managing team operations, and ensuring exceptional customer service. This role requires strong ...

Feldman Automotive

BDC Team Lead

Novi, MI · On-site

The ideal candidate will be responsible for assisting the BDC Manager in driving sales performance, managing team operations, and ensuring exceptional customer service. This role requires strong ...

Feldman Chevrolet of Novi

BDC Team Lead

Novi, MI · On-site

The ideal candidate will be responsible for assisting the BDC Manager in driving sales performance, managing team operations, and ensuring exceptional customer service. This role requires strong ...

Feldman Automotive

BDC Representative - Service

Wixom, MI · On-site

$14.50 - $19.25/hr

We are seeking a highly motivated and detail-oriented Service BDC Representative to join our team ... feedback to management - Meet and exceed monthly performance metrics and goals We offer a ...

Feldman Automotive

BDC Representative - Service

Highland, MI · On-site

$13.75 - $18.50/hr

We are seeking a highly motivated and detail-oriented Service BDC Representative to join our team ... feedback to management - Meet and exceed monthly performance metrics and goals We offer a ...

Feldman Automotive

BDC Representative - Service

Wixom, MI · On-site

$14.50 - $19.25/hr

We are seeking a highly motivated and detail-oriented Service BDC Representative to join our team ... feedback to management - Meet and exceed monthly performance metrics and goals We offer a ...

next page

Showing results 1-20

All JobsService Bdc JobsService Bdc Manager JobsService Bdc Manager Jobs in Michigan

Service Bdc Manager information

See Michigan salary details

$16.6K

$60.3K

$100.7K

How much do service bdc manager jobs pay per year?

As of Aug 29, 2026, the average yearly pay for service bdc manager in Michigan is $60,309.00, according to ZipRecruiter salary data. Most workers in this role earn between $41,800.00 and $74,500.00 per year, depending on experience, location, and employer.

What is a Service BDC Manager?

A Service BDC (Business Development Center) Manager oversees the team responsible for managing customer communications and appointments for a dealership's service department. They handle inbound and outbound calls, schedule service appointments, follow up on missed opportunities, and ensure a high level of customer satisfaction. The Service BDC Manager also trains and motivates staff, sets performance goals, and uses data to improve processes. Their role is vital in maximizing service department efficiency and increasing customer retention.

What are the key skills and qualifications needed to thrive as a Service BDC Manager?

To thrive as a Service BDC Manager, you need experience in automotive service operations, strong organizational abilities, and a background in customer service or sales management. Familiarity with CRM software, appointment scheduling systems, and basic dealership management tools is essential, along with knowledge of service department processes. Excellent communication, leadership, and problem-solving skills help you motivate teams and deliver outstanding customer experiences. These competencies ensure efficient service department workflow, higher customer retention, and achievement of business goals.

How does a Service BDC Manager typically collaborate with service advisors and technicians to improve customer satisfaction?

A Service BDC (Business Development Center) Manager plays a crucial liaison role between the customer-facing BDC team, service advisors, and technicians. They ensure that appointments are scheduled efficiently, customer concerns are clearly communicated, and follow-ups are handled promptly. By regularly meeting with service advisors and technicians, the manager helps address workflow bottlenecks, shares customer feedback, and implements process improvements to enhance the overall service experience. This collaborative approach not only streamlines operations but also directly contributes to higher customer satisfaction and retention.

What is the difference between Service Bdc Manager vs Service Advisor?

AspectService Bdc ManagerService Advisor
CredentialsTypically requires dealership experience, customer service skills, and sometimes certifications in automotive service managementRequires automotive knowledge, customer service skills, and often ASE certifications
Work EnvironmentOffice-based role managing customer communications and dealership operationsFrontline role interacting directly with customers and technicians
Employer & Industry UsageUsed mainly in automotive dealerships to oversee service department operationsCommonly found in automotive service departments as the primary customer liaison

The Service Bdc Manager focuses on managing customer communications and dealership operations, while the Service Advisor directly interacts with customers to recommend and explain vehicle repairs. Both roles require automotive knowledge and customer service skills, but their responsibilities and work environments differ significantly.

What are popular job titles related to Service Bdc Manager jobs in Michigan?

For Service Bdc Manager jobs in Michigan, the most frequently searched job titles are:

What job categories do people searching Service Bdc Manager jobs in Michigan look for?

The top searched job categories for Service Bdc Manager jobs in Michigan are:

What cities in Michigan are hiring for Service Bdc Manager jobs?

Cities in Michigan with the most Service Bdc Manager job openings:

Service Bdc Manager jobs near you

Automotive Sales BDC Manager - Remote

Freedom Motors USA

Battle Creek, MI • On-site

$75K - $100K/yr

Full-time

PTO

Posted 23 days ago

Job description

Responsive recruiter
Who We Are:
♿ Redefining ♿ mobility since 1987
Leading manufacturer and retailer of wheelchair-accessible vehicles
Nationwide, family-owned & operated, headquartered in Battle Creek, MI
The BDC Manager is a remote leadership role responsible for building, coaching, and managing a team of BDC members who handle inbound and outbound communication. This role drives appointment-set rates for virtual video demos, ensuring every customer receives a compassionate, knowledgeable, and consultative experience. Responsible for team KPI attainment, script adherence, CRM discipline, video demo scheduling strategy, and the continuous development of the team.
What you'll do:
  • Team Leadership & Remote Management
    • Onboard, train and develop BDC team members with a focus on empathy, productivity, and communication excellence.
    • Lead daily virtual stand-ups, weekly one-on-one coaching sessions, and monthly performance reviews via video conference.
    • Monitor real-time call queues, live chat, and CRM pipelines to ensure service level compliance throughout all hours of operation.
    • Manage remote scheduling, PTO, and shift coverage to maintain consistent availability across all contact channels.
  • Video Demo Appointment Scheduling
    • Develop and execute a video demo appointment strategy that allows customers to experience conversions remotely via video.
    • Train BDC Representatives to confidently pitch, schedule, and confirm live video demos of accessible vehicles.
    • Work with VP of Sales and BDC team members to ensure accurate reporting of video demos and sales activities.
    • Manage video demo calendar capacity, ensuring adequate specialist and videographer coverage for all scheduled demonstrations.
    • Track video demo show set rates, video demo kept conversion rates, and other satisfaction scores.
  • Performance & KPI Management
    • Define, track, and report on individual and team KPIs daily, weekly, and monthly through the CRM and reporting dashboards.
    • Analyze performance data to identify trends, coaching opportunities, and process improvements.
    • Implement performance improvement plans for underperforming team members in partnership with HR.
    • Present KPI scorecards and strategic insights to senior leadership in recurring review meetings as needed.
  • Script Management & Quality Assurance
    • Develop and maintain inbound, outbound, video demo scheduling, and objection-handling scripts.
    • Review a minimum of 5 recorded calls per BDC team member weekly to ensure script compliance and compassionate communication.
    • Score all interactions using a Freedom Motors QA rubric that weighs both performance metrics and empathy indicators.
    • Update scripts quarterly and follow any product line changes, new conversion launches, or current marketing promotions.
  • CRM & Technology Oversight
    • Ensure 100% CRM log compliance for every customer touchpoint, including call notes, video demo scheduling activity, and follow-up sequences.
    • Configure BDC workflows, lead routing, and task automation within the CRM platform.
  • Customer Experience
    • Ensure all BDC team members are trained in disability etiquette, person-first language, and sensitivity best practices.
    • Develop resource guides for advisors covering common mobility conditions, WAV product categories, and funding sources.
    • Establish escalation procedures for complex customer needs, ensuring timely handoffs to Mobility Specialists.
    • Champion the Freedom Motors mission in every team interaction and customer touchpoint.

What you'll need:
  • Currently working in a role as a SALES BDC Supervisor or Manager with 3+ years of experience in an automotive BDC, call center, or inside sales environment.
  • Ability to attend on-site training in Battle Creek, Michigan upon hire lasting 2 weeks as well as attend ongoing training on-site as needed.
  • Demonstrated ability to lead and motivate a fully remote team to consistent KPI attainment.
  • Expert level knowledge of CRM platforms and ability to adapt quickly to new technologies.
  • Exceptional communication skills with a warm, patient, and consultative style suited for medically sensitive customer conversations.
  • Experience scheduling and managing virtual appointments or video-based demos/consultations.
  • Reliable high-speed internet and a professional, distraction-free remote workspace.
  • Experience in adaptive equipment, home health, medical device, or disability services sales is highly preferred.
  • Familiarity with wheelchair-accessible vehicle conversions is a significant advantage.
  • Experience with virtual demo delivery via Zoom, Teams, or FaceTime in a sales or customer experience context also highly preferred.

This job description is meant to provide an overview of the duties and responsibilities of this position. It is not intended to be an all inclusive listing.
Flexible work from home options available.
Compensation: $75,000.00 - $100,000.00 per year

Apply