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Service Bdc Manager Jobs in Michigan (NOW HIRING)

Lithia & Driveway

BDC Manager

Farmington, MI

This individual serves as the operational bridge between the BDC, Sales, Service, and dealership ... Manage and optimize 1,200-1,800 monthly sales opportunities. * Ensure timely lead response ...

Lithia Motors, Inc.

BDC Manager

Farmington Hills, MI · On-site

This individual serves as the operational bridge between the BDC, Sales, Service, and dealership ... Manage and optimize 1,200-1,800 monthly sales opportunities. * Ensure timely lead response ...

Lithia

BDC Manager

Farmington, MI · On-site

This individual serves as the operational bridge between the BDC, Sales, Service, and dealership ... Manage and optimize 1,200-1,800 monthly sales opportunities. * Ensure timely lead response ...

Lithia & Driveway

BDC Manager

Farmington, MI · On-site

This individual serves as the operational bridge between the BDC, Sales, Service, and dealership ... Manage and optimize 1,200-1,800 monthly sales opportunities. * Ensure timely lead response ...

Car Guys Inc.

BDC Representatives

Rockford, MI

$12.75 - $17/hr

... CRM systems and sales processes-----WHY WORK WITH CARGUYS INC.- Access to top automotive BDC representative and customer service jobs- Personalized job matching- No cost to candidates employers ...

CarGuys Inc.

BDC Representatives

Rockford, MI · On-site

$12.75 - $17/hr

... M systems and sales processes-----WHY WORK WITH CARGUYS INC.- Access to top automotive BDC representative and customer service jobs- Personalized job matching- No cost to candidates -- employers ...

Car Guys Inc.

BDC Representative

Rockford, MI

$18 - $20/hr

BDC Rep / Call Center Rep -- CarGuys Inc. (InOffice) If You Can Own a Phone Call, You'll Own This ... Strong communication & customer service skills * Confidence talking to business owners and managers

Feldman Chevrolet of Novi

BDC Team Lead

Novi, MI · On-site

The ideal candidate will be responsible for assisting the BDC Manager in driving sales performance, managing team operations, and ensuring exceptional customer service. This role requires strong ...

Feldman Automotive Group

BDC Team Lead

Novi, MI · On-site

$55K - $90K/yr

The ideal candidate will be responsible for assisting the BDC Manager in driving sales performance, managing team operations, and ensuring exceptional customer service. This role requires strong ...

Feldman Automotive

BDC Team Lead

Novi, MI · On-site

The ideal candidate will be responsible for assisting the BDC Manager in driving sales performance, managing team operations, and ensuring exceptional customer service. This role requires strong ...

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All JobsService Bdc JobsService Bdc Manager JobsService Bdc Manager Jobs in Michigan

Service Bdc Manager information

See Michigan salary details

$16.6K

$60.3K

$100.7K

How much do service bdc manager jobs pay per year?

As of Aug 8, 2026, the average yearly pay for service bdc manager in Michigan is $60,309.00, according to ZipRecruiter salary data. Most workers in this role earn between $41,800.00 and $74,500.00 per year, depending on experience, location, and employer.

What is a Service BDC Manager?

A Service BDC (Business Development Center) Manager oversees the team responsible for managing customer communications and appointments for a dealership's service department. They handle inbound and outbound calls, schedule service appointments, follow up on missed opportunities, and ensure a high level of customer satisfaction. The Service BDC Manager also trains and motivates staff, sets performance goals, and uses data to improve processes. Their role is vital in maximizing service department efficiency and increasing customer retention.

How to become a Service Bdc Manager?

To become a Service Bdc Manager, candidates typically need experience in automotive service departments, strong customer service skills, and knowledge of dealership operations. A high school diploma or equivalent is usually required, and some employers prefer candidates with prior experience in sales or service coordination. Developing skills in communication, organization, and familiarity with dealership management software can also be beneficial.

How does a Service BDC Manager typically collaborate with service advisors and technicians to improve customer satisfaction?

A Service BDC (Business Development Center) Manager plays a crucial liaison role between the customer-facing BDC team, service advisors, and technicians. They ensure that appointments are scheduled efficiently, customer concerns are clearly communicated, and follow-ups are handled promptly. By regularly meeting with service advisors and technicians, the manager helps address workflow bottlenecks, shares customer feedback, and implements process improvements to enhance the overall service experience. This collaborative approach not only streamlines operations but also directly contributes to higher customer satisfaction and retention.

What are the key skills and qualifications needed to thrive as a Service BDC Manager?

To thrive as a Service BDC Manager, you need experience in automotive service operations, strong organizational abilities, and a background in customer service or sales management. Familiarity with CRM software, appointment scheduling systems, and basic dealership management tools is essential, along with knowledge of service department processes. Excellent communication, leadership, and problem-solving skills help you motivate teams and deliver outstanding customer experiences. These competencies ensure efficient service department workflow, higher customer retention, and achievement of business goals.

What is the difference between Service Bdc Manager vs Service Advisor?

AspectService Bdc ManagerService Advisor
CredentialsTypically requires dealership experience, customer service skills, and sometimes certifications in automotive service managementRequires automotive knowledge, customer service skills, and often ASE certifications
Work EnvironmentOffice-based role managing customer communications and dealership operationsFrontline role interacting directly with customers and technicians
Employer & Industry UsageUsed mainly in automotive dealerships to oversee service department operationsCommonly found in automotive service departments as the primary customer liaison

The Service Bdc Manager focuses on managing customer communications and dealership operations, while the Service Advisor directly interacts with customers to recommend and explain vehicle repairs. Both roles require automotive knowledge and customer service skills, but their responsibilities and work environments differ significantly.

What are popular job titles related to Service Bdc Manager jobs in Michigan? For Service Bdc Manager jobs in Michigan, the most frequently searched job titles are:
What job categories do people searching Service Bdc Manager jobs in Michigan look for? The top searched job categories for Service Bdc Manager jobs in Michigan are:
What cities in Michigan are hiring for Service Bdc Manager jobs? Cities in Michigan with the most Service Bdc Manager job openings:
Service Bdc Manager jobs near you

BDC Manager

Lithia & Driveway

Farmington, MI

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 16 days ago

Job description

Dealership:L0406 Suburban HondaSuburban Honda Farmington HillsBDC Manager
The BDC Manager is responsible for leading all customer acquisition, lead management, customer retention, and Service-to-Sales initiatives. This individual serves as the operational bridge between the BDC, Sales, Service, and dealership leadership while ensuring every customer opportunity is maximized.
This is a high-impact leadership role responsible for managing1,200-1,800 leads per month, driving lead conversion, increasing showroom traffic, improving customer retention, and holding the sales team accountable for CRM execution and follow-up.
Key Responsibilities
  • Manage and optimize 1,200-1,800 monthly sales opportunities.
  • Ensure timely lead response, follow-up, and appointment generation.
  • Monitor salesperson CRM activity, response times, and lead conversion performance.
  • Coach and develop the sales team on phone skills, follow-up, and appointment setting.
  • Partner with Service to drive Service-to-Sales opportunities and customer retention.
  • Track and report key performance metrics, identify trends, and recommend process improvements.
  • Maintain CRM accuracy and ensure dealership process compliance.
  • Communicate effectively with Sales, Service, Finance, and dealership leadership.
What We're Looking For
  • Strong leadership and communication skills.
  • Ability to quickly integrate into a fast-paced, high-performing dealership.
  • Highly organized, detail-oriented, and accountable.
  • Proven ability to coach and develop others using performance metrics.
  • Experience managing high lead volume in an automotive dealership.
  • Proficiency with VinSolutions, CarWars, Foureyes, vAuto, and dealership reporting tools is preferred.
Our ideal candidate isn't just a BDC manager-they're someone who can improve the overall health of our sales process by monitoring lead conversion, CRM compliance, customer retention, and Service-to-Sales performance while helping the sales team continuously improve.
What We Offer:Competitive pay
  • Medical, Dental, and Vision Plans
  • Paid Holidays & PTO
  • Short and Long-Term Disability
  • Paid Life Insurance
  • 401(k) Retirement Plan
  • Employee Stock Purchase Plan
  • Lithia Learning Center
  • Vehicle Purchase Discounts
  • Wellness Programs

Total Rewards

We offer a comprehensive benefits package designed to support you and your family, including:

  • Competitive pay
  • Medical, Dental and Vision Plans
  • Paid Holidays & PTO
  • Short and Long-Term Disability
  • Paid Life Insurance
  • 401(k) Retirement Plan
  • Employee Stock Purchase Plan
  • Lithia Learning Center
  • Vehicle Purchase Discounts
  • Wellness Programs

Additional information about our Total Rewards benefits can be reviewed on our careers site at www.totalrewards.lithiadriveway.com.

About Us

At Lithia & Driveway (NYSE: LAD) our success is fueled by our high performing teams delivering Auto Done Easy for our customers. We create simple, transparent, and convenient customer experiences throughout the vehicle-ownership lifecycle by leveraging our hundreds of store locations and our key adjacencies - Driveway, DFC, and GreenCars. We've built a retail model that champions entrepreneurial leadership, Growth Powered by People, and a strategy that creates possibilities and pushes us to reach our potential.

High School graduate or equivalent, 18 years or older required. We are a drug-free workplace. We are committed to equal employment opportunity (regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status). We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.

Reasonable accommodations may be made to enable individuals to perform the essential functions.

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