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Service Bdc Manager Jobs in Michigan (NOW HIRING)

Lunghamer Ford

Automotive Sales Manager

Pontiac, MI · On-site

The ideal candidate has a strong BDC mindset, embraces process, believes in consistent lead ... Employee vehicle purchase and service discounts Why Join Us? We're committed to building a culture ...

Lunghamer Ford

Automotive Sales Manager

Pontiac, MI · On-site

The ideal candidate has a strong BDC mindset, embraces process, believes in consistent lead ... Employee vehicle purchase and service discounts Why Join Us? We're committed to building a culture ...

Lunghamer Ford

Automotive Sales Manager

Pontiac, MI · On-site

The ideal candidate has a strong BDC mindset, embraces process, believes in consistent lead ... Employee vehicle purchase and service discounts Why Join Us? We're committed to building a culture ...

Lunghamer Ford

Automotive Sales Manager

Pontiac, MI

The ideal candidate has a strong BDC mindset, embraces process, believes in consistent lead ... Employee vehicle purchase and service discounts Why Join Us? We're committed to building a culture ...

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All JobsService Bdc JobsService Bdc Manager JobsService Bdc Manager Jobs in Michigan

Service Bdc Manager information

See Michigan salary details

$16.6K

$60.3K

$100.7K

How much do service bdc manager jobs pay per year?

As of Aug 13, 2026, the average yearly pay for service bdc manager in Michigan is $60,309.00, according to ZipRecruiter salary data. Most workers in this role earn between $41,800.00 and $74,500.00 per year, depending on experience, location, and employer.

What is a Service BDC Manager?

A Service BDC (Business Development Center) Manager oversees the team responsible for managing customer communications and appointments for a dealership's service department. They handle inbound and outbound calls, schedule service appointments, follow up on missed opportunities, and ensure a high level of customer satisfaction. The Service BDC Manager also trains and motivates staff, sets performance goals, and uses data to improve processes. Their role is vital in maximizing service department efficiency and increasing customer retention.

How to become a Service Bdc Manager?

To become a Service Bdc Manager, candidates typically need experience in automotive service departments, strong customer service skills, and knowledge of dealership operations. A high school diploma or equivalent is usually required, and some employers prefer candidates with prior experience in sales or service coordination. Developing skills in communication, organization, and familiarity with dealership management software can also be beneficial.

How does a Service BDC Manager typically collaborate with service advisors and technicians to improve customer satisfaction?

A Service BDC (Business Development Center) Manager plays a crucial liaison role between the customer-facing BDC team, service advisors, and technicians. They ensure that appointments are scheduled efficiently, customer concerns are clearly communicated, and follow-ups are handled promptly. By regularly meeting with service advisors and technicians, the manager helps address workflow bottlenecks, shares customer feedback, and implements process improvements to enhance the overall service experience. This collaborative approach not only streamlines operations but also directly contributes to higher customer satisfaction and retention.

What are the key skills and qualifications needed to thrive as a Service BDC Manager?

To thrive as a Service BDC Manager, you need experience in automotive service operations, strong organizational abilities, and a background in customer service or sales management. Familiarity with CRM software, appointment scheduling systems, and basic dealership management tools is essential, along with knowledge of service department processes. Excellent communication, leadership, and problem-solving skills help you motivate teams and deliver outstanding customer experiences. These competencies ensure efficient service department workflow, higher customer retention, and achievement of business goals.

What is the difference between Service Bdc Manager vs Service Advisor?

AspectService Bdc ManagerService Advisor
CredentialsTypically requires dealership experience, customer service skills, and sometimes certifications in automotive service managementRequires automotive knowledge, customer service skills, and often ASE certifications
Work EnvironmentOffice-based role managing customer communications and dealership operationsFrontline role interacting directly with customers and technicians
Employer & Industry UsageUsed mainly in automotive dealerships to oversee service department operationsCommonly found in automotive service departments as the primary customer liaison

The Service Bdc Manager focuses on managing customer communications and dealership operations, while the Service Advisor directly interacts with customers to recommend and explain vehicle repairs. Both roles require automotive knowledge and customer service skills, but their responsibilities and work environments differ significantly.

What are popular job titles related to Service Bdc Manager jobs in Michigan?

For Service Bdc Manager jobs in Michigan, the most frequently searched job titles are:

What job categories do people searching Service Bdc Manager jobs in Michigan look for?

The top searched job categories for Service Bdc Manager jobs in Michigan are:

What cities in Michigan are hiring for Service Bdc Manager jobs?

Cities in Michigan with the most Service Bdc Manager job openings:

Service Bdc Manager jobs near you

Rental Car Manager/Service Business Development Representative

Graff Chevrolet Durand

Durand, MI • On-site

$45K - $55K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 21 days ago

Job description

Benefits:
  • Health insurance
  • Opportunity for advancement
  • Paid time off
  • Savings bank
  • Vision insurance
  • 401(k) matching
  • Company parties
  • Competitive salary
  • Dental insurance
  • Employee discounts

Graff Chevrolet in Durand is a growing fast-paced dealership that prides itself on treating its employees and customers like family.
Qualifications:
  • Must be willing to work hard and have fun!
  • Self-starter with ability to work well as part of a team or independently.
  • Candidate must be organized and detail oriented.
  • Positive attitude and can-do mentality.
  • Valid driver's license and clean driving record.
  • Good communication skills.
Responsibilities:
  • Personally responsible for a fleet of 20+ rental vehicles.
  • Utilize a computer system to monitor the fleet.
  • Check vehicles in and out on a daily basis.
  • Make sure vehicles are cleaned, fueled and available for customers.
  • Perform other duties as assigned.
  • Schedule service appointments.
  • Answer inbound service calls and make outbound service calls daily.
  • Work with Service and BDC Managers on service lane retention.
What we offer:
  • Competitive Salary
  • Monthly Bonus
  • Health, Dental, and Vision Insurance
  • Company Paid Life Insurance
  • Company Savings Plan
  • 401K with employer match
  • Vacation Pay
  • We will train the right candidate

We are an Equal Opportunity Employer 
Job Type: Full-time