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Service Bdc Manager Jobs in Michigan (NOW HIRING)

Feldman Chevrolet of Novi

BDC Representative - Sales

Novi, MI · On-site

$14 - $18.75/hr

... services. Your excellent communication skills and ability to multitask will allow you to excel in ... management (CRM) software - Strong attention to detail and ability to accurately document ...

Feldman of Livonia

BDC Representative - Sales

Livonia, MI

$14 - $18.75/hr

... services. Your excellent communication skills and ability to multitask will allow you to excel in ... management (CRM) software - Strong attention to detail and ability to accurately document ...

Curbee

Senior Dealer Success Manager

Detroit, MI · On-site

$110K - $135K/yr

Partner directly with Service Managers, BDC Managers, GMs, and leadership to influence behavior and outcomes * Drive Growth & Stability: Increase utilization and volume, recover at-risk dealers, and ...

Victory Automotive Group

BDC Representative

Lansing, MI · On-site

$13.50 - $18/hr

Manages all incoming sales and service appointment queries (either phone or internet) by scheduling appointments, confirming pending appointments, following up with missed appointments, etc.

New

Victory Toyota of Canton

BDC Representative

Canton, MI · On-site

$14 - $18.75/hr

Responsibilities Manages all incoming sales and service appointment queries (either phone or internet) by scheduling appointments, confirming pending appointments, following up with missed ...

Lunghamer Ford

Automotive Sales Manager

Pontiac, MI · On-site

The ideal candidate has a strong BDC mindset, embraces process, believes in consistent lead ... Employee vehicle purchase and service discounts Why Join Us? We're committed to building a culture ...

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All JobsService Bdc JobsService Bdc Manager JobsService Bdc Manager Jobs in Michigan

Service Bdc Manager information

See Michigan salary details

$16.6K

$60.3K

$100.7K

How much do service bdc manager jobs pay per year?

As of Aug 8, 2026, the average yearly pay for service bdc manager in Michigan is $60,309.00, according to ZipRecruiter salary data. Most workers in this role earn between $41,800.00 and $74,500.00 per year, depending on experience, location, and employer.

What is a Service BDC Manager?

A Service BDC (Business Development Center) Manager oversees the team responsible for managing customer communications and appointments for a dealership's service department. They handle inbound and outbound calls, schedule service appointments, follow up on missed opportunities, and ensure a high level of customer satisfaction. The Service BDC Manager also trains and motivates staff, sets performance goals, and uses data to improve processes. Their role is vital in maximizing service department efficiency and increasing customer retention.

How to become a Service Bdc Manager?

To become a Service Bdc Manager, candidates typically need experience in automotive service departments, strong customer service skills, and knowledge of dealership operations. A high school diploma or equivalent is usually required, and some employers prefer candidates with prior experience in sales or service coordination. Developing skills in communication, organization, and familiarity with dealership management software can also be beneficial.

How does a Service BDC Manager typically collaborate with service advisors and technicians to improve customer satisfaction?

A Service BDC (Business Development Center) Manager plays a crucial liaison role between the customer-facing BDC team, service advisors, and technicians. They ensure that appointments are scheduled efficiently, customer concerns are clearly communicated, and follow-ups are handled promptly. By regularly meeting with service advisors and technicians, the manager helps address workflow bottlenecks, shares customer feedback, and implements process improvements to enhance the overall service experience. This collaborative approach not only streamlines operations but also directly contributes to higher customer satisfaction and retention.

What are the key skills and qualifications needed to thrive as a Service BDC Manager?

To thrive as a Service BDC Manager, you need experience in automotive service operations, strong organizational abilities, and a background in customer service or sales management. Familiarity with CRM software, appointment scheduling systems, and basic dealership management tools is essential, along with knowledge of service department processes. Excellent communication, leadership, and problem-solving skills help you motivate teams and deliver outstanding customer experiences. These competencies ensure efficient service department workflow, higher customer retention, and achievement of business goals.

What is the difference between Service Bdc Manager vs Service Advisor?

AspectService Bdc ManagerService Advisor
CredentialsTypically requires dealership experience, customer service skills, and sometimes certifications in automotive service managementRequires automotive knowledge, customer service skills, and often ASE certifications
Work EnvironmentOffice-based role managing customer communications and dealership operationsFrontline role interacting directly with customers and technicians
Employer & Industry UsageUsed mainly in automotive dealerships to oversee service department operationsCommonly found in automotive service departments as the primary customer liaison

The Service Bdc Manager focuses on managing customer communications and dealership operations, while the Service Advisor directly interacts with customers to recommend and explain vehicle repairs. Both roles require automotive knowledge and customer service skills, but their responsibilities and work environments differ significantly.

What are popular job titles related to Service Bdc Manager jobs in Michigan? For Service Bdc Manager jobs in Michigan, the most frequently searched job titles are:
What job categories do people searching Service Bdc Manager jobs in Michigan look for? The top searched job categories for Service Bdc Manager jobs in Michigan are:
What cities in Michigan are hiring for Service Bdc Manager jobs? Cities in Michigan with the most Service Bdc Manager job openings:
Service Bdc Manager jobs near you

BDC Representative - Sales

Feldman Chevrolet of Novi

Novi, MI • On-site

$14 - $18.75/hr

Full-time

Medical, Dental, Vision, Life, Retirement

Re-posted 2 days ago

Job description

Description

As a BDC (Business Development Center) Representative for Feldman Autmotive, you will play a crucial role in ensuring our customers have a positive experience from the moment they inquire about our products and services. Your excellent communication skills and ability to multitask will allow you to excel in this position and contribute to the success of our dealership. 


Responsibilities:

- Handle incoming phone calls, emails, and chat inquiries from potential and existing customers with professionalism and efficiency

- Schedule appointments for customers with our sales team and ensure the necessary information is documented accurately

- Follow up with customers to ensure their needs are met and ensure customer satisfaction

- Update customer information in our database and maintain accurate records of customer interactions

- Collaborate with other departments to ensure seamless customer service experience



Requirements

- Excellent verbal and written communication skills

- Ability to multitask and work in a fast-paced environment

- Proficient in computer skills, including Microsoft Office and customer relationship management (CRM) software

- Strong attention to detail and ability to accurately document information

- Previous experience in customer service or call center environment preferred

- Automotive industry knowledge is a plus



Benefits

Medical, Dental, Vision Insurance

Life Insurance and AD&D

401k

Critical Illness Insurance

Accident Insurance

Short and Long Term Disability


We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

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