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Service Bdc Manager Jobs in Michigan (NOW HIRING)

Feldman Automotive

BDC Representative - Service

Highland, MI · On-site

$13.75 - $18.50/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

We are seeking a highly motivated and detail-oriented Service BDC Representative to join our team ... feedback to management - Meet and exceed monthly performance metrics and goals We offer a ...

Feldman Automotive

BDC Representative - Service

Wixom, MI · On-site

$14.50 - $19.25/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

We are seeking a highly motivated and detail-oriented Service BDC Representative to join our team ... feedback to management - Meet and exceed monthly performance metrics and goals We offer a ...

Feldman Automotive

BDC Representative - Service

Wixom, MI · On-site

$14.50 - $19.25/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

We are seeking a highly motivated and detail-oriented Service BDC Representative to join our team ... feedback to management - Meet and exceed monthly performance metrics and goals We offer a ...

Allen Chevrolet Cadillac Inc

BDC

Monroe, MI · On-site

$40K - $55K/yr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Work daily in DriveCentric CRM * Re-engage unsold leads and previous customers * Communicate with ... Employee discounts on vehicles and service * Closed Sundays -- because family time matters WHO WE ...

Allen Chevrolet Cadillac Inc

BDC

Monroe, MI · On-site

$40K - $55K/yr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Work daily in DriveCentric CRM * Re-engage unsold leads and previous customers * Communicate with ... Employee discounts on vehicles and service * Closed Sundays -- because family time matters WHO WE ...

Crest Lincoln Inc

BDC Agent/Scheduler

Sterling Heights, MI

$14 - $18.50/hr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Crest Lincoln Inc. is seeking a highly motivated and customer-service oriented BDC Agent to join ... and time management skills - Proficient in Microsoft Office and experience with customer ...

Crest Lincoln Inc

BDC Agent/Scheduler

Sterling Heights, MI · On-site

$14 - $18.75/hr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Crest Lincoln Inc. is seeking a highly motivated and customer-service oriented BDC Agent to join ... and time management skills - Proficient in Microsoft Office and experience with customer ...

Crest Lincoln Inc

BDC Agent/Scheduler

Sterling Heights, MI · On-site

$14 - $18.75/hr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Crest Lincoln Inc. is seeking a highly motivated and customer-service oriented BDC Agent to join ... S trong organizational and time management skills * P roficient in Microsoft Office and experience ...

Crest Lincoln Inc

BDC Agent/Scheduler

Sterling Heights, MI · On-site

$14 - $18.75/hr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Crest Lincoln Inc. is seeking a highly motivated and customer-service oriented BDC Agent to join ... S trong organizational and time management skills * P roficient in Microsoft Office and experience ...

Lithia & Driveway

BDC Administrator

Plymouth, MI · On-site

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

... CRM * Partner closely with dealership leadership, sales, and service teams * Help ensure every ... Previous BDC, call center, customer service, hospitality, retail, or automotive experience is a ...

Lithia & Driveway

BDC Administrator

Plymouth, MI · On-site

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

... CRM * Partner closely with dealership leadership, sales, and service teams * Help ensure every ... Previous BDC, call center, customer service, hospitality, retail, or automotive experience is a ...

Lithia

BDC Administrator

Plymouth, MI · On-site

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

... CRM * Partner closely with dealership leadership, sales, and service teams * Help ensure every ... Previous BDC, call center, customer service, hospitality, retail, or automotive experience is a ...

Feldman of Livonia

BDC Representative - Sales

Livonia, MI · On-site

$14 - $18.75/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

... services. Your excellent communication skills and ability to multitask will allow you to excel in ... management (CRM) software - Strong attention to detail and ability to accurately document ...

Feldman Chevrolet of Novi

BDC Representative - Sales

Novi, MI · On-site

$14 - $18.75/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

... services. Your excellent communication skills and ability to multitask will allow you to excel in ... management (CRM) software - Strong attention to detail and ability to accurately document ...

Feldman of Livonia

BDC Representative - Sales

Livonia, MI

$14 - $18.75/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

... services. Your excellent communication skills and ability to multitask will allow you to excel in ... management (CRM) software - Strong attention to detail and ability to accurately document ...

Feldman Chevrolet of Novi

BDC Representative - Sales

Novi, MI · On-site

$14 - $18.75/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

... services. Your excellent communication skills and ability to multitask will allow you to excel in ... management (CRM) software - Strong attention to detail and ability to accurately document ...

Feldman Chevrolet of Novi

BDC Representative - Sales

Novi, MI · On-site

$14 - $18.75/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

... services. Your excellent communication skills and ability to multitask will allow you to excel in ... management (CRM) software - Strong attention to detail and ability to accurately document ...

Feldman Automotive Group

BDC Representative - Sales

Livonia, MI · On-site

$14 - $18.75/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

... services. Your excellent communication skills and ability to multitask will allow you to excel in ... management (CRM) software - Strong attention to detail and ability to accurately document ...

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Showing results 21-40

All JobsService Bdc JobsService Bdc Manager JobsService Bdc Manager Jobs in Michigan

Service Bdc Manager information

See Michigan salary details

$16.6K

$60.3K

$100.7K

How much do service bdc manager jobs pay per year?

As of Aug 14, 2026, the average yearly pay for service bdc manager in Michigan is $60,309.00, according to ZipRecruiter salary data. Most workers in this role earn between $41,800.00 and $74,500.00 per year, depending on experience, location, and employer.

What is a Service BDC Manager?

A Service BDC (Business Development Center) Manager oversees the team responsible for managing customer communications and appointments for a dealership's service department. They handle inbound and outbound calls, schedule service appointments, follow up on missed opportunities, and ensure a high level of customer satisfaction. The Service BDC Manager also trains and motivates staff, sets performance goals, and uses data to improve processes. Their role is vital in maximizing service department efficiency and increasing customer retention.

How to become a Service Bdc Manager?

To become a Service Bdc Manager, candidates typically need experience in automotive service departments, strong customer service skills, and knowledge of dealership operations. A high school diploma or equivalent is usually required, and some employers prefer candidates with prior experience in sales or service coordination. Developing skills in communication, organization, and familiarity with dealership management software can also be beneficial.

How does a Service BDC Manager typically collaborate with service advisors and technicians to improve customer satisfaction?

A Service BDC (Business Development Center) Manager plays a crucial liaison role between the customer-facing BDC team, service advisors, and technicians. They ensure that appointments are scheduled efficiently, customer concerns are clearly communicated, and follow-ups are handled promptly. By regularly meeting with service advisors and technicians, the manager helps address workflow bottlenecks, shares customer feedback, and implements process improvements to enhance the overall service experience. This collaborative approach not only streamlines operations but also directly contributes to higher customer satisfaction and retention.

What are the key skills and qualifications needed to thrive as a Service BDC Manager?

To thrive as a Service BDC Manager, you need experience in automotive service operations, strong organizational abilities, and a background in customer service or sales management. Familiarity with CRM software, appointment scheduling systems, and basic dealership management tools is essential, along with knowledge of service department processes. Excellent communication, leadership, and problem-solving skills help you motivate teams and deliver outstanding customer experiences. These competencies ensure efficient service department workflow, higher customer retention, and achievement of business goals.

What is the difference between Service Bdc Manager vs Service Advisor?

AspectService Bdc ManagerService Advisor
CredentialsTypically requires dealership experience, customer service skills, and sometimes certifications in automotive service managementRequires automotive knowledge, customer service skills, and often ASE certifications
Work EnvironmentOffice-based role managing customer communications and dealership operationsFrontline role interacting directly with customers and technicians
Employer & Industry UsageUsed mainly in automotive dealerships to oversee service department operationsCommonly found in automotive service departments as the primary customer liaison

The Service Bdc Manager focuses on managing customer communications and dealership operations, while the Service Advisor directly interacts with customers to recommend and explain vehicle repairs. Both roles require automotive knowledge and customer service skills, but their responsibilities and work environments differ significantly.

What are popular job titles related to Service Bdc Manager jobs in Michigan?

For Service Bdc Manager jobs in Michigan, the most frequently searched job titles are:

What job categories do people searching Service Bdc Manager jobs in Michigan look for?

The top searched job categories for Service Bdc Manager jobs in Michigan are:

What cities in Michigan are hiring for Service Bdc Manager jobs?

Cities in Michigan with the most Service Bdc Manager job openings:

Service Bdc Manager jobs near you

BDC Representative - Service

Feldman Chevrolet of Highland

Highland, MI • On-site

$13.75 - $18.50/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 9 days ago

Job description

Description

Do you love working with new technologies and innovative products? This is a great opportunity to start your career in retail automotive and familiarize yourself with the entire dealership experience. We are seeking a highly motivated and detail-oriented Service BDC Representative to join our team. In this role, you will be responsible for providing exceptional customer service to our clients and maintaining positive relationships with them. You will work closely with team members to ensure that all client needs are met and exceeded. 


Responsibilities:

- Respond to customer inquiries and concerns through phone, email, and chat channels

- Schedule and confirm service appointments for clients

- Follow up with clients to ensure their satisfaction with our services

- Maintain accurate records of client interactions and transactions

- Collaborate with service departments and other team members to ensure timely and efficient service delivery

- Continuously strive to improve the customer experience and provide feedback to management

- Meet and exceed monthly performance metrics and goals




We offer a competitive salary and benefits package, including health insurance, retirement savings plan, and paid time off. If you are a team player with a passion for delivering exceptional customer service, we encourage you to apply for this exciting opportunity. [Insert company name] is an equal opportunity employer and we value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

Requirements

- Previous customer service experience required, experience in a call center or related environment preferred

- Excellent communication and interpersonal skills

- Ability to multitask and prioritize in a fast-paced environment while utilizing multiple computer programs

- Proficient in Microsoft Office 

- Experience with CRM systems preferred

- Automotive knowledge a plus, but not required



Benefits

  • Medical, Dental, Vision Insurance
  • Life Insurance and AD&D
  • 401k
  • Critical Illness Insurance
  • Accident Insurance
  • Short and Long Term Disability


We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

Apply