BDC Team Lead
Novi, MI · On-site
The ideal candidate will be responsible for assisting the BDC Manager in driving sales performance, managing team operations, and ensuring exceptional customer service. This role requires strong ...
Quick apply
BDC Team Lead
Novi, MI · On-site
The ideal candidate will be responsible for assisting the BDC Manager in driving sales performance, managing team operations, and ensuring exceptional customer service. This role requires strong ...
BDC Team Lead
Novi, MI · On-site
$55K - $90K/yr
The ideal candidate will be responsible for assisting the BDC Manager in driving sales performance, managing team operations, and ensuring exceptional customer service. This role requires strong ...
BDC Team Lead
Novi, MI · On-site
$55K - $90K/yr
The ideal candidate will be responsible for assisting the BDC Manager in driving sales performance, managing team operations, and ensuring exceptional customer service. This role requires strong ...
BDC Team Lead
Novi, MI · On-site
The ideal candidate will be responsible for assisting the BDC Manager in driving sales performance, managing team operations, and ensuring exceptional customer service. This role requires strong ...
BDC Team Lead
Novi, MI · On-site
The ideal candidate will be responsible for assisting the BDC Manager in driving sales performance, managing team operations, and ensuring exceptional customer service. This role requires strong ...
BDC Representative - Service
Wixom, MI · On-site
$14.50 - $19.25/hr
We are seeking a highly motivated and detail-oriented Service BDC Representative to join our team ... feedback to management - Meet and exceed monthly performance metrics and goals We offer a ...
BDC Representative - Service
Wixom, MI · On-site
$14.50 - $19.25/hr
We are seeking a highly motivated and detail-oriented Service BDC Representative to join our team ... feedback to management - Meet and exceed monthly performance metrics and goals We offer a ...
BDC Representative - Service
Wixom, MI · On-site
$14.50 - $19.25/hr
We are seeking a highly motivated and detail-oriented Service BDC Representative to join our team ... feedback to management - Meet and exceed monthly performance metrics and goals We offer a ...
Quick apply
BDC Representative - Service
Wixom, MI · On-site
$14.50 - $19.25/hr
We are seeking a highly motivated and detail-oriented Service BDC Representative to join our team ... feedback to management - Meet and exceed monthly performance metrics and goals We offer a ...
BDC Representative - Service
Wixom, MI · On-site
$14.50 - $19.25/hr
We are seeking a highly motivated and detail-oriented Service BDC Representative to join our team ... feedback to management - Meet and exceed monthly performance metrics and goals We offer a ...
BDC Representative - Service
Wixom, MI · On-site
$14.50 - $19.25/hr
We are seeking a highly motivated and detail-oriented Service BDC Representative to join our team ... feedback to management - Meet and exceed monthly performance metrics and goals We offer a ...
BDC Agent/Scheduler
Sterling Heights, MI · On-site
$14 - $18.50/hr
Crest Lincoln Inc. is seeking a highly motivated and customer-service oriented BDC Agent to join ... and time management skills - Proficient in Microsoft Office and experience with customer ...
Quick apply
BDC Agent/Scheduler
Sterling Heights, MI · On-site
$14 - $18.50/hr
Crest Lincoln Inc. is seeking a highly motivated and customer-service oriented BDC Agent to join ... and time management skills - Proficient in Microsoft Office and experience with customer ...
BDC Agent/Scheduler
Sterling Heights, MI · On-site
$14 - $18.75/hr
Crest Lincoln Inc. is seeking a highly motivated and customer-service oriented BDC Agent to join ... S trong organizational and time management skills * P roficient in Microsoft Office and experience ...
BDC Agent/Scheduler
Sterling Heights, MI · On-site
$14 - $18.75/hr
Crest Lincoln Inc. is seeking a highly motivated and customer-service oriented BDC Agent to join ... S trong organizational and time management skills * P roficient in Microsoft Office and experience ...
BDC Agent/Scheduler
Sterling Heights, MI · On-site
$14 - $18.75/hr
Crest Lincoln Inc. is seeking a highly motivated and customer-service oriented BDC Agent to join ... and time management skills - Proficient in Microsoft Office and experience with customer ...
BDC Agent/Scheduler
Sterling Heights, MI · On-site
$14 - $18.75/hr
Crest Lincoln Inc. is seeking a highly motivated and customer-service oriented BDC Agent to join ... and time management skills - Proficient in Microsoft Office and experience with customer ...
BDC Agent/Scheduler
Sterling Heights, MI · On-site
$14 - $18.75/hr
Crest Lincoln Inc. is seeking a highly motivated and customer-service oriented BDC Agent to join ... S trong organizational and time management skills * P roficient in Microsoft Office and experience ...
BDC Agent/Scheduler
Sterling Heights, MI · On-site
$14 - $18.75/hr
Crest Lincoln Inc. is seeking a highly motivated and customer-service oriented BDC Agent to join ... S trong organizational and time management skills * P roficient in Microsoft Office and experience ...
BDC Representative - Sales
Livonia, MI · On-site
$14 - $18.75/hr
... services. Your excellent communication skills and ability to multitask will allow you to excel in ... management (CRM) software - Strong attention to detail and ability to accurately document ...
Quick apply
BDC Representative - Sales
Livonia, MI · On-site
$14 - $18.75/hr
... services. Your excellent communication skills and ability to multitask will allow you to excel in ... management (CRM) software - Strong attention to detail and ability to accurately document ...
BDC Representative - Sales
Novi, MI · On-site
$14 - $18.75/hr
... services. Your excellent communication skills and ability to multitask will allow you to excel in ... management (CRM) software - Strong attention to detail and ability to accurately document ...
Quick apply
BDC Representative - Sales
Novi, MI · On-site
$14 - $18.75/hr
... services. Your excellent communication skills and ability to multitask will allow you to excel in ... management (CRM) software - Strong attention to detail and ability to accurately document ...
BDC Representative - Sales
Livonia, MI · On-site
$14 - $18.75/hr
... services. Your excellent communication skills and ability to multitask will allow you to excel in ... management (CRM) software - Strong attention to detail and ability to accurately document ...
BDC Representative - Sales
Livonia, MI · On-site
$14 - $18.75/hr
... services. Your excellent communication skills and ability to multitask will allow you to excel in ... management (CRM) software - Strong attention to detail and ability to accurately document ...
BDC Representative - Sales
Novi, MI · On-site
$14 - $18.75/hr
... services. Your excellent communication skills and ability to multitask will allow you to excel in ... management (CRM) software - Strong attention to detail and ability to accurately document ...
BDC Representative - Sales
Novi, MI · On-site
$14 - $18.75/hr
... services. Your excellent communication skills and ability to multitask will allow you to excel in ... management (CRM) software - Strong attention to detail and ability to accurately document ...
BDC Representative - Sales
Novi, MI · On-site
$14 - $18.75/hr
... services. Your excellent communication skills and ability to multitask will allow you to excel in ... management (CRM) software - Strong attention to detail and ability to accurately document ...
BDC Representative - Sales
Novi, MI · On-site
$14 - $18.75/hr
... services. Your excellent communication skills and ability to multitask will allow you to excel in ... management (CRM) software - Strong attention to detail and ability to accurately document ...
BDC Representative - Sales
Livonia, MI · On-site
$14 - $18.75/hr
... services. Your excellent communication skills and ability to multitask will allow you to excel in ... management (CRM) software - Strong attention to detail and ability to accurately document ...
BDC Representative - Sales
Livonia, MI · On-site
$14 - $18.75/hr
... services. Your excellent communication skills and ability to multitask will allow you to excel in ... management (CRM) software - Strong attention to detail and ability to accurately document ...
Sales BDC Representative
Detroit, MI · On-site
Maintain accurate customer records in the CRM * Assist in generating showroom traffic and sales ... Provide excellent customer service throughout the buying process * Learn dealership sales processes ...
Sales BDC Representative
Detroit, MI · On-site
Maintain accurate customer records in the CRM * Assist in generating showroom traffic and sales ... Provide excellent customer service throughout the buying process * Learn dealership sales processes ...
Sales BDC Representative
Detroit, MI · On-site
Maintain accurate customer records in the CRM * Assist in generating showroom traffic and sales ... Provide excellent customer service throughout the buying process * Learn dealership sales processes ...
Sales BDC Representative
Detroit, MI · On-site
Maintain accurate customer records in the CRM * Assist in generating showroom traffic and sales ... Provide excellent customer service throughout the buying process * Learn dealership sales processes ...
Sales BDC Representative
Detroit, MI · On-site
Maintain accurate customer records in the CRM * Assist in generating showroom traffic and sales ... Provide excellent customer service throughout the buying process * Learn dealership sales processes ...
Sales BDC Representative
Detroit, MI · On-site
Maintain accurate customer records in the CRM * Assist in generating showroom traffic and sales ... Provide excellent customer service throughout the buying process * Learn dealership sales processes ...
Sales BDC Representative
Detroit, MI · On-site
Maintain accurate customer records in the CRM * Assist in generating showroom traffic and sales ... Provide excellent customer service throughout the buying process * Learn dealership sales processes ...
Sales BDC Representative
Detroit, MI · On-site
Maintain accurate customer records in the CRM * Assist in generating showroom traffic and sales ... Provide excellent customer service throughout the buying process * Learn dealership sales processes ...
Service Bdc Manager information
See Warren, MI salary details
$17.8K - $26.1K
3% of jobs
$26.1K - $34.3K
4% of jobs
$34.3K - $42.6K
9% of jobs
$45.6K is the 25th percentile. Wages below this are outliers.
$42.6K - $50.8K
22% of jobs
The median wage is $58.7K / yr.
$50.8K - $59K
12% of jobs
$59K - $67.3K
8% of jobs
$67.3K - $75.5K
11% of jobs
$78.4K is the 75th percentile. Wages above this are outliers.
$75.5K - $83.8K
16% of jobs
$83.8K - $92K
9% of jobs
$92K - $100.2K
4% of jobs
$100.2K - $108.5K
1% of jobs
$17.8K
$65K
$108.5K
How much do service bdc manager jobs pay per year?
As of Aug 25, 2026, the average yearly pay for service bdc manager in Warren, MI is $64,989.00, according to ZipRecruiter salary data. Most workers in this role earn between $45,100.00 and $80,300.00 per year, depending on experience, location, and employer.
What is a Service BDC Manager?
A Service BDC (Business Development Center) Manager oversees the team responsible for managing customer communications and appointments for a dealership's service department. They handle inbound and outbound calls, schedule service appointments, follow up on missed opportunities, and ensure a high level of customer satisfaction. The Service BDC Manager also trains and motivates staff, sets performance goals, and uses data to improve processes. Their role is vital in maximizing service department efficiency and increasing customer retention.
What are the key skills and qualifications needed to thrive as a Service BDC Manager?
To thrive as a Service BDC Manager, you need experience in automotive service operations, strong organizational abilities, and a background in customer service or sales management. Familiarity with CRM software, appointment scheduling systems, and basic dealership management tools is essential, along with knowledge of service department processes. Excellent communication, leadership, and problem-solving skills help you motivate teams and deliver outstanding customer experiences. These competencies ensure efficient service department workflow, higher customer retention, and achievement of business goals.
How does a Service BDC Manager typically collaborate with service advisors and technicians to improve customer satisfaction?
A Service BDC (Business Development Center) Manager plays a crucial liaison role between the customer-facing BDC team, service advisors, and technicians. They ensure that appointments are scheduled efficiently, customer concerns are clearly communicated, and follow-ups are handled promptly. By regularly meeting with service advisors and technicians, the manager helps address workflow bottlenecks, shares customer feedback, and implements process improvements to enhance the overall service experience. This collaborative approach not only streamlines operations but also directly contributes to higher customer satisfaction and retention.
What is the difference between Service Bdc Manager vs Service Advisor?
| Aspect | Service Bdc Manager | Service Advisor |
|---|---|---|
| Credentials | Typically requires dealership experience, customer service skills, and sometimes certifications in automotive service management | Requires automotive knowledge, customer service skills, and often ASE certifications |
| Work Environment | Office-based role managing customer communications and dealership operations | Frontline role interacting directly with customers and technicians |
| Employer & Industry Usage | Used mainly in automotive dealerships to oversee service department operations | Commonly found in automotive service departments as the primary customer liaison |
The Service Bdc Manager focuses on managing customer communications and dealership operations, while the Service Advisor directly interacts with customers to recommend and explain vehicle repairs. Both roles require automotive knowledge and customer service skills, but their responsibilities and work environments differ significantly.
What are popular job titles related to Service Bdc Manager jobs in Warren, MI?
For Service Bdc Manager jobs in Warren, MI, the most frequently searched job titles are:
What job categories do people searching Service Bdc Manager jobs in Warren, MI look for?
The top searched job categories for Service Bdc Manager jobs in Warren, MI are:
BDC Team Lead
Novi, MI • On-site
Feldman Automotive
4.1
Based on 5 frontline employees who took The Breakroom Quiz
153rd of 155 rated car dealerships
Full-time
Re-posted 8 days ago
Job description
Description:
We are seeking a motivated and experienced Sales BDC Team Lead to help oversee our Business Development Center (BDC) team. The ideal candidate will be responsible for assisting the BDC Manager in driving sales performance, managing team operations, and ensuring exceptional customer service. This role requires strong leadership skills, a passion for sales, and the ability to develop and implement effective strategies to achieve business goals.
Key Responsibilities:
- Monitor team performance and provide coaching and feedback to improve results.
- Collaborate with BDC Manager and other departments to ensure a seamless customer experience.
- Help create and maintain a positive and motivating work environment.
- Handle escalated customer inquiries and resolve issues effectively.
- Prepare regular reports on team performance and sales activities for management.
Requirements:Skills and Qualifications:
- Proven experience in a sales leadership role, preferably in a BDC or automotive environment.
- Strong understanding of sales processes and customer relationship management.
- Excellent communication and interpersonal skills.
- Ability to motivate and inspire a team to achieve high performance.
- Proficient in using CRM software and sales analytics tools.
- Strong problem-solving skills.
- Ability to work in a fast-paced environment and manage multiple priorities.
We offer a competitive salary, comprehensive benefits, and opportunities for professional growth. If you are a dynamic leader with a passion for sales, we encourage you to apply and join our team!
We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
