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Service Bdc Manager Jobs in Raleigh, NC (NOW HIRING)

SPYNE

Customer Success Manager - US

Raleigh, NC · On-site

Internet director, BDC manager, service manager, F&I - each department uses Spyne differently and each one is a retention anchor. Expansion - growing the account * Convert Studio-only dealers to Vini ...

Diverse Lynx

SAP Security Consultant

Raleigh, NC · On-site

... Cloud (BDC), SAP BTP, SAP Cloud ALM, and SAP Cloud Identity Services. Key Responsibilities ... ECC, BW, Solution Manager, GRC Access Control, and HANA * Perform non-production user ...

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All JobsService Bdc Manager JobsService Bdc Manager Jobs in Raleigh, NC

Service Bdc Manager information

See Raleigh, NC salary details

$18.5K

$67.3K

$112.3K

How much do service bdc manager jobs pay per year?

As of Jul 5, 2026, the average yearly pay for service bdc manager in Raleigh, NC is $67,262.00, according to ZipRecruiter salary data. Most workers in this role earn between $46,700.00 and $83,100.00 per year, depending on experience, location, and employer.

What is a Service BDC Manager?

A Service BDC (Business Development Center) Manager oversees the team responsible for managing customer communications and appointments for a dealership's service department. They handle inbound and outbound calls, schedule service appointments, follow up on missed opportunities, and ensure a high level of customer satisfaction. The Service BDC Manager also trains and motivates staff, sets performance goals, and uses data to improve processes. Their role is vital in maximizing service department efficiency and increasing customer retention.

How does a Service BDC Manager typically collaborate with service advisors and technicians to improve customer satisfaction?

A Service BDC (Business Development Center) Manager plays a crucial liaison role between the customer-facing BDC team, service advisors, and technicians. They ensure that appointments are scheduled efficiently, customer concerns are clearly communicated, and follow-ups are handled promptly. By regularly meeting with service advisors and technicians, the manager helps address workflow bottlenecks, shares customer feedback, and implements process improvements to enhance the overall service experience. This collaborative approach not only streamlines operations but also directly contributes to higher customer satisfaction and retention.

What are the key skills and qualifications needed to thrive as a Service BDC Manager, and why are they important?

To thrive as a Service BDC Manager, you need experience in automotive service operations, strong organizational abilities, and a background in customer service or sales management. Familiarity with CRM software, appointment scheduling systems, and basic dealership management tools is essential, along with knowledge of service department processes. Excellent communication, leadership, and problem-solving skills help you motivate teams and deliver outstanding customer experiences. These competencies ensure efficient service department workflow, higher customer retention, and achievement of business goals.

What is the difference between Service Bdc Manager vs Service Advisor?

AspectService Bdc ManagerService Advisor
CredentialsTypically requires dealership experience, customer service skills, and sometimes certifications in automotive service managementRequires automotive knowledge, customer service skills, and often ASE certifications
Work EnvironmentOffice-based role managing customer communications and dealership operationsFrontline role interacting directly with customers and technicians
Employer & Industry UsageUsed mainly in automotive dealerships to oversee service department operationsCommonly found in automotive service departments as the primary customer liaison

The Service Bdc Manager focuses on managing customer communications and dealership operations, while the Service Advisor directly interacts with customers to recommend and explain vehicle repairs. Both roles require automotive knowledge and customer service skills, but their responsibilities and work environments differ significantly.

What are popular job titles related to Service Bdc Manager jobs in Raleigh, NC? For Service Bdc Manager jobs in Raleigh, NC, the most frequently searched job titles are:
What job categories do people searching Service Bdc Manager jobs in Raleigh, NC look for? The top searched job categories for Service Bdc Manager jobs in Raleigh, NC are:
What cities near Raleigh, NC are hiring for Service Bdc Manager jobs? Cities near Raleigh, NC with the most Service Bdc Manager job openings:
Service Bdc Manager jobs near you
Johnson Automotive - Full-Time Service BDC Representative

Johnson Automotive - Full-Time Service BDC Representative

Johnson Automotive

Raleigh, NC • On-site

$14.50 - $19.50/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 13 days ago

Be an early applicant

Job description

Johnson Automotive is now accepting applications for Full-Time Service BDC Representatives. To help keep up with the increasing consumer demands in a fast-paced environment, we are seeking friendly individuals with a strong desire to provide outstanding customer service to our guests! The Service BDC is housed within the corporate offices at Johnson Lexus of Raleigh, on Capital Blvd.

Johnson Automotive, which is one of the fastest growing automotive companies in the Triangle. Johnson Automotive has earned a reputation for outstanding customer service and first-class operations by hiring top performers who are eager to elevate our guests' experiences.

Essential Responsibilities:

  • Answer inbound service calls and email leads;
  • Responsible for tracking, responding to, and managing Internet service leads;
  • Schedules service appointments and liaise with Service Advisors as needed;
  • Maintain and update notes and information in the customer database;
  • Keep abreast of new features and available accessories, communicating their benefits to guests;
  • Direct guests to product information resources;
  • Maintain high customer satisfaction scores;
  • Develop career skills through regular training and instruction;
  • Learn, understand and abide by Federal, State and Local laws;
  • Some light clerical/scanning work;
  • Other duties as assigned by management.

Job Requirements:

  • Minimum of 1 year of Automotive Service BDC experience required;
  • Proficient with Microsoft Office, and Xtime, a plus!;
  • Valid Driver's License;
  • Professional appearance and strong written and verbal communication skills;
  • Have the ability to work both independently and as part of a team;
  • Must be able to multi-task;
  • All offers contingent upon satisfactory completion of E-Verify, Background, Drug, and Motor Vehicle Report testing and reports.

Benefits:

  • Medical, dental and vision coverage available after 60 days;
  • Paid vacation after six months of full-time service;
  • Life insurance, disability insurances, and ancillary polices available;
  • 401(k) with company match;
  • Employee discounts on vehicles purchases, parts and service;
  • Advancement opportunities;
  • Competitive Pay.

Johnson Automotive is an Equal Opportunity Employer.


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