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Service Bdc Manager Jobs in Raleigh, NC (NOW HIRING)

Mark Jacobson Toyota

Service BDC Representative

Durham, NC · On-site

$15 - $19.25/hr

Service BDC Manager Position Summary Mark Jacobson Toyota is seeking a motivated and customer-focused Service BDC (Business Development Center) Representative to join our growing team in Durham. The ...

Mark Jacobson Toyota

Service BDC Representative

Durham, NC · On-site

$15 - $19.25/hr

Service BDC Manager Position Summary Mark Jacobson Toyota is seeking a motivated and customer-focused Service BDC (Business Development Center) Representative to join our growing team in Durham. The ...

Duke Chevrolet GMC

BDC/Call Center Representive

Henderson, NC · On-site

$14 - $18.75/hr

BDC / Call Center Representative - Automotive Dealership (Toyota) We are seeking a motivated and ... Service reminders * Sales opportunities * Accurately log all customer interactions in the CRM ...

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Service Bdc Manager information

See Raleigh, NC salary details

$18.5K

$67.3K

$112.3K

How much do service bdc manager jobs pay per year?

As of Jun 6, 2026, the average yearly pay for service bdc manager in Raleigh, NC is $67,262.00, according to ZipRecruiter salary data. Most workers in this role earn between $46,700.00 and $83,100.00 per year, depending on experience, location, and employer.

What is a Service BDC Manager?

A Service BDC (Business Development Center) Manager oversees the team responsible for managing customer communications and appointments for a dealership's service department. They handle inbound and outbound calls, schedule service appointments, follow up on missed opportunities, and ensure a high level of customer satisfaction. The Service BDC Manager also trains and motivates staff, sets performance goals, and uses data to improve processes. Their role is vital in maximizing service department efficiency and increasing customer retention.

How does a Service BDC Manager typically collaborate with service advisors and technicians to improve customer satisfaction?

A Service BDC (Business Development Center) Manager plays a crucial liaison role between the customer-facing BDC team, service advisors, and technicians. They ensure that appointments are scheduled efficiently, customer concerns are clearly communicated, and follow-ups are handled promptly. By regularly meeting with service advisors and technicians, the manager helps address workflow bottlenecks, shares customer feedback, and implements process improvements to enhance the overall service experience. This collaborative approach not only streamlines operations but also directly contributes to higher customer satisfaction and retention.

What are the key skills and qualifications needed to thrive as a Service BDC Manager, and why are they important?

To thrive as a Service BDC Manager, you need experience in automotive service operations, strong organizational abilities, and a background in customer service or sales management. Familiarity with CRM software, appointment scheduling systems, and basic dealership management tools is essential, along with knowledge of service department processes. Excellent communication, leadership, and problem-solving skills help you motivate teams and deliver outstanding customer experiences. These competencies ensure efficient service department workflow, higher customer retention, and achievement of business goals.

What is the difference between Service Bdc Manager vs Service Advisor?

AspectService Bdc ManagerService Advisor
CredentialsTypically requires dealership experience, customer service skills, and sometimes certifications in automotive service managementRequires automotive knowledge, customer service skills, and often ASE certifications
Work EnvironmentOffice-based role managing customer communications and dealership operationsFrontline role interacting directly with customers and technicians
Employer & Industry UsageUsed mainly in automotive dealerships to oversee service department operationsCommonly found in automotive service departments as the primary customer liaison

The Service Bdc Manager focuses on managing customer communications and dealership operations, while the Service Advisor directly interacts with customers to recommend and explain vehicle repairs. Both roles require automotive knowledge and customer service skills, but their responsibilities and work environments differ significantly.

What are popular job titles related to Service Bdc Manager jobs in Raleigh, NC? For Service Bdc Manager jobs in Raleigh, NC, the most frequently searched job titles are:
What job categories do people searching Service Bdc Manager jobs in Raleigh, NC look for? The top searched job categories for Service Bdc Manager jobs in Raleigh, NC are:
What cities near Raleigh, NC are hiring for Service Bdc Manager jobs? Cities near Raleigh, NC with the most Service Bdc Manager job openings:
Service Bdc Manager jobs near you
Infographic showing various Service Bdc Manager job openings in Raleigh, NC as of May 2026, with employment types broken down into 100% Full Time. Highlights an 87% In-person, and 13% Remote job distribution, with an average salary of $67,262 per year, or $32.3 per hour.
Service BDC Representative

Service BDC Representative

Mark Jacobson Toyota

Durham, NC • On-site

$15 - $19.25/hr

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 11 days ago

Job description

Service BDC Representative

Location: Durham, NC
Company: Mark Jacobson Toyota
Department: Service
Reports To: Service BDC Manager

Position Summary

Mark Jacobson Toyota is seeking a motivated and customer-focused Service BDC (Business Development Center) Representative to join our growing team in Durham. The Service BDC Representative is responsible for managing inbound and outbound communications to drive service appointments, increase customer retention, and deliver an exceptional dealership experience in the service department.

This role is critical in maintaining strong relationships with our customers and supporting the success of our service department.

Key Responsibilities

  • Respond promptly and professionally to inbound service calls, internet inquiries, and text messages

  • Schedule service appointments efficiently and accurately

  • Conduct outbound calls for:

    • Service reminders

    • Maintenance follow-ups

    • Recall notifications

    • Declined service follow-ups

    • Customer retention campaigns

  • Confirm next-day service appointments

  • Maintain accurate customer records in CRM and dealership software (Reynolds)

  • Follow up with customers after service visits to ensure satisfaction

  • Coordinate with Service Advisors and Managers to maximize shop capacity

  • Meet or exceed daily, weekly, and monthly appointments, calls, and other performance metrics

  • Uphold dealership standards for professionalism and customer satisfaction

Qualifications

  • Previous BDC, call center, or customer service experience preferred

  • Automotive dealership experience is a plus

  • Strong communication skills (phone, email, and text)

  • Positive attitude and team-oriented mindset

  • Strong organizational and time-management skills

  • Comfortable working in a fast-paced, performance-driven environment

  • Proficient with CRM systems and basic computer applications

Performance Expectations

  • Appointment set rate

  • Appointment show rate

  • Outbound call volume

  • Customer satisfaction follow-up completion

  • Contribution to overall service department growth

Compensation & Benefits

  • Competitive hourly pay + performance bonuses

  • Health, dental, and vision insurance

  • Paid time off starting on day 1

  • 401(k) with company match

  • Employee vehicle purchase and service discounts; Lease stipend program

  • Opportunities for advancement within the dealership


Mark Jacobson Toyota provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.


Mark Jacobson Toyota is an E-Verify employer.