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Service Bdc Manager Jobs in Raleigh, NC (NOW HIRING)

Classic Toyota of Henderson

BDC Sales

Henderson, NC · On-site

Excellent communication and customer service skill * Strong computer & phone skills (Internet, MS Outlook, CRM) * Professional * Strong work ethic * Current, valid driver's license and satisfactory ...

Classic Toyota of Henderson

BDC Sales

Henderson, NC · On-site

Excellent communication and customer service skill * Strong computer & phone skills (Internet, MS Outlook, CRM) * Professional * Strong work ethic * Current, valid driver's license and satisfactory ...

Classic Toyota of Henderson

BDC Sales

Henderson, NC · On-site

Excellent communication and customer service skill * Strong computer & phone skills (Internet, MS Outlook, CRM) * Professional * Strong work ethic * Current, valid driver's license and satisfactory ...

Classic Toyota of Henderson

BDC Sales

Henderson, NC

Excellent communication and customer service skill * Strong computer & phone skills (Internet, MS Outlook, CRM) * Professional * Strong work ethic * Current, valid driver's license and satisfactory ...

JM&A Group

Process Performance Manager

Raleigh, NC · On-site

$80 - $110/hr

Previous experience in internet sales, BDC operations, sales management, or related leadership ... service, veteran status, disability, protected medical condition as defined by applicable state or ...

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All JobsService Bdc JobsService Bdc Manager JobsService Bdc Manager Jobs in Raleigh, NC

Service Bdc Manager information

See Raleigh, NC salary details

$18.5K

$67.3K

$112.3K

How much do service bdc manager jobs pay per year?

As of Sep 5, 2026, the average yearly pay for service bdc manager in Raleigh, NC is $67,262.00, according to ZipRecruiter salary data. Most workers in this role earn between $46,700.00 and $83,100.00 per year, depending on experience, location, and employer.

What is a Service BDC Manager?

A Service BDC (Business Development Center) Manager oversees the team responsible for managing customer communications and appointments for a dealership's service department. They handle inbound and outbound calls, schedule service appointments, follow up on missed opportunities, and ensure a high level of customer satisfaction. The Service BDC Manager also trains and motivates staff, sets performance goals, and uses data to improve processes. Their role is vital in maximizing service department efficiency and increasing customer retention.

What are the key skills and qualifications needed to thrive as a Service BDC Manager?

To thrive as a Service BDC Manager, you need experience in automotive service operations, strong organizational abilities, and a background in customer service or sales management. Familiarity with CRM software, appointment scheduling systems, and basic dealership management tools is essential, along with knowledge of service department processes. Excellent communication, leadership, and problem-solving skills help you motivate teams and deliver outstanding customer experiences. These competencies ensure efficient service department workflow, higher customer retention, and achievement of business goals.

How does a Service BDC Manager typically collaborate with service advisors and technicians to improve customer satisfaction?

A Service BDC (Business Development Center) Manager plays a crucial liaison role between the customer-facing BDC team, service advisors, and technicians. They ensure that appointments are scheduled efficiently, customer concerns are clearly communicated, and follow-ups are handled promptly. By regularly meeting with service advisors and technicians, the manager helps address workflow bottlenecks, shares customer feedback, and implements process improvements to enhance the overall service experience. This collaborative approach not only streamlines operations but also directly contributes to higher customer satisfaction and retention.

What is the difference between Service Bdc Manager vs Service Advisor?

AspectService Bdc ManagerService Advisor
CredentialsTypically requires dealership experience, customer service skills, and sometimes certifications in automotive service managementRequires automotive knowledge, customer service skills, and often ASE certifications
Work EnvironmentOffice-based role managing customer communications and dealership operationsFrontline role interacting directly with customers and technicians
Employer & Industry UsageUsed mainly in automotive dealerships to oversee service department operationsCommonly found in automotive service departments as the primary customer liaison

The Service Bdc Manager focuses on managing customer communications and dealership operations, while the Service Advisor directly interacts with customers to recommend and explain vehicle repairs. Both roles require automotive knowledge and customer service skills, but their responsibilities and work environments differ significantly.

What are popular job titles related to Service Bdc Manager jobs in Raleigh, NC?

For Service Bdc Manager jobs in Raleigh, NC, the most frequently searched job titles are:

What job categories do people searching Service Bdc Manager jobs in Raleigh, NC look for?

The top searched job categories for Service Bdc Manager jobs in Raleigh, NC are:

What cities near Raleigh, NC are hiring for Service Bdc Manager jobs?

Cities near Raleigh, NC with the most Service Bdc Manager job openings:

Service Bdc Manager jobs near you
Infographic showing various Service Bdc Manager job openings in Raleigh, NC as of August 2026, with employment types broken down into 100% Full Time. Highlights an 50% In-person, and 50% Remote job distribution, with an average salary of $67,262 per year, or $32.3 per hour.

BDC Sales

Classic Toyota of Henderson

Henderson, NC • On-site

Full-time

Medical, Dental, Retirement, PTO

Posted 12 days ago

Job description

SUMMARY

Mills Automotive Group is looking for a Internet sales associate to join our growing sales department. You’ll work closely with upper management as well as the sales associate to ensure the business needs are met.  

WE OFFER:

  • Health, Dental, Medical
  • 401K
  • Paid Time Off

RESPONSIBILITIES:

  • Work directly with our employees and customers to develop relationships and help to enhance the sales process
  • Build rapport with customers to establish customer network
  • Monitor and assist in internet sales process
  • Provide training and support to the internet sales staff and assist in closing deals
  • Help manage all other aspects of the internet sales department
  • Make and confirm appointments

REQUIREMENTS:

  • Minimum high school diploma or GED equivalent required
  • Prior automotive sales managerial experience preferred
  • Excellent communication and customer service skill
  • Strong computer & phone skills (Internet, MS Outlook, CRM)
  • Professional
  • Strong work ethic
  • Current, valid driver’s license and satisfactory Motor Vehicle Report (MVR)

About the Dealership

Mills Auto Group understands rapid growth in the automotive space. Family-owned and operated for the past 13 years, we are proud to have grown from 1 store to 13. Most of our team of dedicated and motivated leaders have been with us since the beginning, most starting in entry-level roles themselves. We understand the importance of employee growth and promote from within often.

In addition to career development, at Mills Auto Group, you are recognized for your accomplishments. We have quarterly and yearly employee appreciation events. We participate in Degrees at Work and fund our employees’ college education!  We encourage you to get involved with our community outside of the office as well – whether you choose to participate in the Boys and Girls Club, Wounded Warriors, or Support Future Leaders, there is always an opportunity for our employees to help our community.

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