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Service Bdc Manager Jobs in Raleigh, NC (NOW HIRING)

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Service Bdc Manager information

See Raleigh, NC salary details

$18.5K

$67.3K

$112.3K

How much do service bdc manager jobs pay per year?

As of Jul 6, 2026, the average yearly pay for service bdc manager in Raleigh, NC is $67,262.00, according to ZipRecruiter salary data. Most workers in this role earn between $46,700.00 and $83,100.00 per year, depending on experience, location, and employer.

What is a Service BDC Manager?

A Service BDC (Business Development Center) Manager oversees the team responsible for managing customer communications and appointments for a dealership's service department. They handle inbound and outbound calls, schedule service appointments, follow up on missed opportunities, and ensure a high level of customer satisfaction. The Service BDC Manager also trains and motivates staff, sets performance goals, and uses data to improve processes. Their role is vital in maximizing service department efficiency and increasing customer retention.

How does a Service BDC Manager typically collaborate with service advisors and technicians to improve customer satisfaction?

A Service BDC (Business Development Center) Manager plays a crucial liaison role between the customer-facing BDC team, service advisors, and technicians. They ensure that appointments are scheduled efficiently, customer concerns are clearly communicated, and follow-ups are handled promptly. By regularly meeting with service advisors and technicians, the manager helps address workflow bottlenecks, shares customer feedback, and implements process improvements to enhance the overall service experience. This collaborative approach not only streamlines operations but also directly contributes to higher customer satisfaction and retention.

What are the key skills and qualifications needed to thrive as a Service BDC Manager, and why are they important?

To thrive as a Service BDC Manager, you need experience in automotive service operations, strong organizational abilities, and a background in customer service or sales management. Familiarity with CRM software, appointment scheduling systems, and basic dealership management tools is essential, along with knowledge of service department processes. Excellent communication, leadership, and problem-solving skills help you motivate teams and deliver outstanding customer experiences. These competencies ensure efficient service department workflow, higher customer retention, and achievement of business goals.

What is the difference between Service Bdc Manager vs Service Advisor?

AspectService Bdc ManagerService Advisor
CredentialsTypically requires dealership experience, customer service skills, and sometimes certifications in automotive service managementRequires automotive knowledge, customer service skills, and often ASE certifications
Work EnvironmentOffice-based role managing customer communications and dealership operationsFrontline role interacting directly with customers and technicians
Employer & Industry UsageUsed mainly in automotive dealerships to oversee service department operationsCommonly found in automotive service departments as the primary customer liaison

The Service Bdc Manager focuses on managing customer communications and dealership operations, while the Service Advisor directly interacts with customers to recommend and explain vehicle repairs. Both roles require automotive knowledge and customer service skills, but their responsibilities and work environments differ significantly.

What are popular job titles related to Service Bdc Manager jobs in Raleigh, NC? For Service Bdc Manager jobs in Raleigh, NC, the most frequently searched job titles are:
What job categories do people searching Service Bdc Manager jobs in Raleigh, NC look for? The top searched job categories for Service Bdc Manager jobs in Raleigh, NC are:
What cities near Raleigh, NC are hiring for Service Bdc Manager jobs? Cities near Raleigh, NC with the most Service Bdc Manager job openings:
Service Bdc Manager jobs near you

Business Development Center Sales Representative

Capital Ford Raleigh

Raleigh, NC

Other

Medical, Retirement, PTO

Posted 27 days ago

Job description

Capital Ford of Raleigh is seeking a dynamic and results- driven Business Development Center (BDC) Sales Representative to join our team! In this role, you'll be the first point of contact for many customers - managing leads, building relationships, and turning inquiries into sales opportunities. If you're energized by customer interaction, strong on the phone, and motivated by results, this is a great opportunity to grow in automotive sales. 

What You'll Be Doing

  • Respond quickly to incoming leads via phone, email, and online inquiries
  • Manage and prioritize leads to ensure timely and consistent follow-up
  • Engage customers to understand their needs and vehicle preferences 
  • Provide information on vehicles, services, and current promotions 
  • Highlight key features and value to help move customers through the sales process
  • Schedule appointments and create sales opportunities for the showroom team
  • Collaborate with sales consultants and other departments to ensure a seamless customer experience 
  • Maintain accurate and up-to-date records in the CRM system 
  • Stay informed on inventory, promotions and market trends 
  • Assist with additional duties as needed 

What We're Looking For 

  • Experience in sales or customer service (automotive or BDC experience a plus)
  • Strong communication skills, especially over the phone and via email 
  • Goal-oriented with a passion for hitting and exceeding targets 
  • Ability to identify sales opportunities and build customer rapport 
  • Comfortable working with CRM systems and technology 
  • Team player with a positive, can-do attitude 
  • Adaptable and open to learning new processes and systems 
  • Must pass pre-employment background screening 

What We Offer 

  • Competitive Pay
  • Health Insurance 
  • Paid Time Off (PTO)
  • 401(k)

Why Capital? 

Because great careers start with the right environment. 

Capital Auto Group is home to 1,500+ team members across 20 automotive and powersports franchises. We're family-owned, growth-focused, and committed to building careers - not just filling roles. Here, performance is rewarded, development is prioritized, and culture matters. You belong at Capital. 

Capital Auto Group is an equal opportunity employer committed to diversity, inclusion, and a workplace where everyone can succeed. 

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