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Bdc Representative Jobs in Raleigh, NC (NOW HIRING)

Mark Jacobson Toyota

Service BDC Representative

Durham, NC · On-site

$15 - $19.25/hr

Service BDC Representative Location: Durham, NC Company: Mark Jacobson Toyota Department: Service Reports To: Service BDC Manager Position Summary Mark Jacobson Toyota is seeking a motivated and ...

Mark Jacobson Toyota

Service BDC Representative

Durham, NC · On-site

$15 - $19.25/hr

Service BDC Representative Location: Durham, NC Company: Mark Jacobson Toyota Department: Service Reports To: Service BDC Manager Position Summary Mark Jacobson Toyota is seeking a motivated and ...

Relevance Lab Inc.

SAP BDC (Business Data Cloud)

Durham, NC

$13.50 - $18/hr

SAP BDC Delta Sharing and Unity Catalog integration Data governance, including RBAC, classification, and auditability Automation using Terraform, APIs, and CI/CD pipelines Logging, monitoring, and ...

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Bdc Representative information

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How much do bdc representative jobs pay per hour?

As of Jun 8, 2026, the average hourly pay for bdc representative in Raleigh, NC is $17.56, according to ZipRecruiter salary data. Most workers in this role earn between $14.04 and $18.70 per hour, depending on experience, location, and employer.

What is the difference between Bdc Representative vs Customer Service Representative?

AspectBdc RepresentativeCustomer Service Representative
Required CredentialsHigh school diploma, CRM familiarityHigh school diploma, communication skills
Work EnvironmentDealerships, automotive industryVarious industries, call centers, retail
Employer & Industry UsageAuto dealerships, sales-focusedBroad, customer-focused roles
Common Search & ComparisonYesYes

The main difference is that a Bdc Representative primarily works in automotive dealerships, focusing on lead generation and appointment setting, while a Customer Service Representative works across various industries, handling customer inquiries and support. Both roles require strong communication skills and a high school diploma, but the Bdc Representative often requires familiarity with CRM systems and sales processes specific to the automotive industry.

What are BDC Representatives?

BDC Representatives, or Business Development Center Representatives, are professionals who typically work in car dealerships to manage incoming and outgoing customer communications. They handle phone calls, emails, and online inquiries, schedule appointments, and follow up with potential and existing customers to generate leads and support the sales team. Their main goal is to enhance customer experience and contribute to the dealership's sales growth by ensuring effective communication between customers and the sales department.

How does a BDC Representative typically interact with sales and service teams to ensure a seamless customer experience?

BDC Representatives play a vital role in bridging communication between customers and dealership sales or service teams. They handle inbound and outbound customer inquiries, schedule appointments, and follow up on leads, ensuring all information is accurately relayed to the appropriate department. Regular collaboration with sales and service staff helps resolve customer concerns quickly and ensures that appointments and follow-ups are managed efficiently. This teamwork not only improves the overall customer experience but also helps drive dealership goals.

What are the key skills and qualifications needed to thrive as a BDC Representative, and why are they important?

To thrive as a BDC Representative, strong communication skills, customer service aptitude, and basic computer literacy are essential, often supported by a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, phone systems, and scheduling tools is typically required. Outstanding organizational skills, resilience, and a positive attitude help candidates excel in this fast-paced, customer-focused environment. These skills enable BDC Representatives to efficiently manage leads, build customer relationships, and drive sales success for the dealership.
What are popular job titles related to Bdc Representative jobs in Raleigh, NC? For Bdc Representative jobs in Raleigh, NC, the most frequently searched job titles are:
What job categories do people searching Bdc Representative jobs in Raleigh, NC look for? The top searched job categories for Bdc Representative jobs in Raleigh, NC are:
What cities near Raleigh, NC are hiring for Bdc Representative jobs? Cities near Raleigh, NC with the most Bdc Representative job openings:
Bdc Representative jobs near you
Infographic showing various Bdc Representative job openings in Raleigh, NC as of May 2026, with employment types broken down into 100% Full Time. Highlights an 82% In-person, and 18% Remote job distribution, with an average salary of $36,524 per year, or $17.6 per hour.
Service BDC Representative

Service BDC Representative

Mark Jacobson Toyota

Durham, NC • On-site

$15 - $19.25/hr

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 14 days ago

Job description

Service BDC Representative

Location: Durham, NC
Company: Mark Jacobson Toyota
Department: Service
Reports To: Service BDC Manager

Position Summary

Mark Jacobson Toyota is seeking a motivated and customer-focused Service BDC (Business Development Center) Representative to join our growing team in Durham. The Service BDC Representative is responsible for managing inbound and outbound communications to drive service appointments, increase customer retention, and deliver an exceptional dealership experience in the service department.

This role is critical in maintaining strong relationships with our customers and supporting the success of our service department.

Key Responsibilities

  • Respond promptly and professionally to inbound service calls, internet inquiries, and text messages

  • Schedule service appointments efficiently and accurately

  • Conduct outbound calls for:

    • Service reminders

    • Maintenance follow-ups

    • Recall notifications

    • Declined service follow-ups

    • Customer retention campaigns

  • Confirm next-day service appointments

  • Maintain accurate customer records in CRM and dealership software (Reynolds)

  • Follow up with customers after service visits to ensure satisfaction

  • Coordinate with Service Advisors and Managers to maximize shop capacity

  • Meet or exceed daily, weekly, and monthly appointments, calls, and other performance metrics

  • Uphold dealership standards for professionalism and customer satisfaction

Qualifications

  • Previous BDC, call center, or customer service experience preferred

  • Automotive dealership experience is a plus

  • Strong communication skills (phone, email, and text)

  • Positive attitude and team-oriented mindset

  • Strong organizational and time-management skills

  • Comfortable working in a fast-paced, performance-driven environment

  • Proficient with CRM systems and basic computer applications

Performance Expectations

  • Appointment set rate

  • Appointment show rate

  • Outbound call volume

  • Customer satisfaction follow-up completion

  • Contribution to overall service department growth

Compensation & Benefits

  • Competitive hourly pay + performance bonuses

  • Health, dental, and vision insurance

  • Paid time off starting on day 1

  • 401(k) with company match

  • Employee vehicle purchase and service discounts; Lease stipend program

  • Opportunities for advancement within the dealership


Mark Jacobson Toyota provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.


Mark Jacobson Toyota is an E-Verify employer.