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Bdc Representative Jobs in Raleigh, NC (NOW HIRING)

Classic Toyota of Henderson

BDC/Call Center Representive

Henderson, NC · On-site

$14 - $18.75/hr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

BDC / Call Center Representative - Automotive Dealership (Toyota) Location: Classic Toyota Of Henderson Employment Type: Full-Time Department: Business Development Center (BDC) Position Overview We ...

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Bdc Representative information

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How much do bdc representative jobs pay per hour?

As of Aug 15, 2026, the average hourly pay for bdc representative in Raleigh, NC is $17.56, according to ZipRecruiter salary data. Most workers in this role earn between $14.04 and $18.70 per hour, depending on experience, location, and employer.

What is the difference between Bdc Representative vs Customer Service Representative?

AspectBdc RepresentativeCustomer Service Representative
Required CredentialsHigh school diploma, CRM familiarityHigh school diploma, communication skills
Work EnvironmentDealerships, automotive industryVarious industries, call centers, retail
Employer & Industry UsageAuto dealerships, sales-focusedBroad, customer-focused roles
Common Search & ComparisonYesYes

The main difference is that a Bdc Representative primarily works in automotive dealerships, focusing on lead generation and appointment setting, while a Customer Service Representative works across various industries, handling customer inquiries and support. Both roles require strong communication skills and a high school diploma, but the Bdc Representative often requires familiarity with CRM systems and sales processes specific to the automotive industry.

What is a BDC representative?

BDC Representatives, or Business Development Center Representatives, are professionals who typically work in car dealerships to manage incoming and outgoing customer communications. They handle phone calls, emails, and online inquiries, schedule appointments, and follow up with potential and existing customers to generate leads and support the sales team. Their main goal is to enhance customer experience and contribute to the dealership's sales growth by ensuring effective communication between customers and the sales department.

How does a BDC representative typically interact with sales and service teams to ensure a seamless customer experience?

BDC Representatives play a vital role in bridging communication between customers and dealership sales or service teams. They handle inbound and outbound customer inquiries, schedule appointments, and follow up on leads, ensuring all information is accurately relayed to the appropriate department. Regular collaboration with sales and service staff helps resolve customer concerns quickly and ensures that appointments and follow-ups are managed efficiently. This teamwork not only improves the overall customer experience but also helps drive dealership goals.

How do BDC representatives get paid?

BDC (Business Development Center) representatives are typically paid through a combination of base salary and commissions or bonuses based on sales or appointment-setting performance. Compensation structures often include incentives to motivate lead generation and customer engagement, and some roles may also offer benefits or performance-based rewards.

What are the key skills and qualifications needed to thrive as a BDC representative?

To thrive as a BDC Representative, strong communication skills, customer service aptitude, and basic computer literacy are essential, often supported by a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, phone systems, and scheduling tools is typically required. Outstanding organizational skills, resilience, and a positive attitude help candidates excel in this fast-paced, customer-focused environment. These skills enable BDC Representatives to efficiently manage leads, build customer relationships, and drive sales success for the dealership.

What are popular job titles related to Bdc Representative jobs in Raleigh, NC?

For Bdc Representative jobs in Raleigh, NC, the most frequently searched job titles are:

What job categories do people searching Bdc Representative jobs in Raleigh, NC look for?

The top searched job categories for Bdc Representative jobs in Raleigh, NC are:

What cities near Raleigh, NC are hiring for Bdc Representative jobs?

Cities near Raleigh, NC with the most Bdc Representative job openings:

Bdc Representative jobs near you
Infographic showing various Bdc Representative job openings in Raleigh, NC as of August 2026, with employment types broken down into 95% Full Time, and 5% Part Time. Highlights an 90% In-person, 5% Hybrid, and 5% Remote job distribution, with an average salary of $36,524 per year, or $17.6 per hour.

BDC/Call Center Representive

Classic Toyota of Henderson

Henderson, NC

$14 - $18.75/hr

Full-time

Medical, Dental, Vision, Retirement, PTO

Re-posted 13 days ago

Job description

Job Title: BDC / Call Center Representative – Automotive Dealership (Toyota)

Location: Classic Toyota Of Henderson
Employment Type: Full-Time
Department: Business Development Center (BDC)

Position Overview

We are seeking a motivated and customer-focused BDC / Call Center Representative to join our automotive team. This role is the first point of contact for our customers, handling inbound and outbound calls for both sales and service departments, scheduling appointments, and managing internet leads.

The ideal candidate is energetic, organized, and comfortable communicating with customers in a fast-paced environment.

Key Responsibilities
  • Answer inbound calls for sales and service inquiries in a professional and friendly manner
  • Schedule and confirm appointments for sales consultations and service visits
  • Respond to internet leads (email, website, third-party platforms) promptly and effectively
  • Make outbound follow-up calls to customers regarding:
    • Missed appointments
    • Service reminders
    • Sales opportunities
  • Accurately log all customer interactions in the CRM system
  • Provide basic information on vehicles, services, pricing, and availability
  • Work closely with sales and service teams to ensure a smooth customer experience
  • Meet or exceed daily, weekly, and monthly performance goals
Qualifications
  • Previous call center, BDC, or customer service experience preferred
  • Automotive dealership experience is a plus (but not required)
  • Strong verbal and written communication skills
  • Ability to multitask and stay organized in a fast-paced environment
  • Comfortable using computers, CRM systems, and phone systems
  • Positive attitude with a customer-first mindset
  • Reliable and punctual
Compensation & Benefits
  • Competitive hourly pay + performance bonuses
  • Paid training
  • Health, dental, and vision insurance (if applicable)
  • Paid time off (Vacation and Sick Leave)
  • Opportunities for growth within the dealership
  • 401K plus match
Schedule
  • Full-time position
  • Must be available to work flexible hours, including some evenings and weekends
Why Join Us?

Join a team that values customer service, teamwork, and growth. As a BDC Representative, you play a critical role in driving business and creating exceptional customer experiences from the very first interaction.

Apply today to start your career in the automotive industry!

Apply