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Bdc Representative Jobs in Raleigh, NC (NOW HIRING)

Conflux Systems

Customer Service Representative

Cary, NC · On-site

$16.25 - $22.25/hr

Customer Service Representative The Customer Service Representative is a dynamic, non-call center role focused on delivering a world-class customer experience in a fast-paced service environment.

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Bdc Representative information

See Raleigh, NC salary details

$9

$17

$28

How much do bdc representative jobs pay per hour?

As of Aug 15, 2026, the average hourly pay for bdc representative in Raleigh, NC is $17.56, according to ZipRecruiter salary data. Most workers in this role earn between $14.04 and $18.70 per hour, depending on experience, location, and employer.

What is the difference between Bdc Representative vs Customer Service Representative?

AspectBdc RepresentativeCustomer Service Representative
Required CredentialsHigh school diploma, CRM familiarityHigh school diploma, communication skills
Work EnvironmentDealerships, automotive industryVarious industries, call centers, retail
Employer & Industry UsageAuto dealerships, sales-focusedBroad, customer-focused roles
Common Search & ComparisonYesYes

The main difference is that a Bdc Representative primarily works in automotive dealerships, focusing on lead generation and appointment setting, while a Customer Service Representative works across various industries, handling customer inquiries and support. Both roles require strong communication skills and a high school diploma, but the Bdc Representative often requires familiarity with CRM systems and sales processes specific to the automotive industry.

What is a BDC representative?

BDC Representatives, or Business Development Center Representatives, are professionals who typically work in car dealerships to manage incoming and outgoing customer communications. They handle phone calls, emails, and online inquiries, schedule appointments, and follow up with potential and existing customers to generate leads and support the sales team. Their main goal is to enhance customer experience and contribute to the dealership's sales growth by ensuring effective communication between customers and the sales department.

How does a BDC representative typically interact with sales and service teams to ensure a seamless customer experience?

BDC Representatives play a vital role in bridging communication between customers and dealership sales or service teams. They handle inbound and outbound customer inquiries, schedule appointments, and follow up on leads, ensuring all information is accurately relayed to the appropriate department. Regular collaboration with sales and service staff helps resolve customer concerns quickly and ensures that appointments and follow-ups are managed efficiently. This teamwork not only improves the overall customer experience but also helps drive dealership goals.

How do BDC representatives get paid?

BDC (Business Development Center) representatives are typically paid through a combination of base salary and commissions or bonuses based on sales or appointment-setting performance. Compensation structures often include incentives to motivate lead generation and customer engagement, and some roles may also offer benefits or performance-based rewards.

What are the key skills and qualifications needed to thrive as a BDC representative?

To thrive as a BDC Representative, strong communication skills, customer service aptitude, and basic computer literacy are essential, often supported by a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, phone systems, and scheduling tools is typically required. Outstanding organizational skills, resilience, and a positive attitude help candidates excel in this fast-paced, customer-focused environment. These skills enable BDC Representatives to efficiently manage leads, build customer relationships, and drive sales success for the dealership.

What are popular job titles related to Bdc Representative jobs in Raleigh, NC?

For Bdc Representative jobs in Raleigh, NC, the most frequently searched job titles are:

What job categories do people searching Bdc Representative jobs in Raleigh, NC look for?

The top searched job categories for Bdc Representative jobs in Raleigh, NC are:

What cities near Raleigh, NC are hiring for Bdc Representative jobs?

Cities near Raleigh, NC with the most Bdc Representative job openings:

Bdc Representative jobs near you
Infographic showing various Bdc Representative job openings in Raleigh, NC as of August 2026, with employment types broken down into 95% Full Time, and 5% Part Time. Highlights an 90% In-person, 5% Hybrid, and 5% Remote job distribution, with an average salary of $36,524 per year, or $17.6 per hour.

Customer Service Representative

Insight Pest Solutions

Morrisville, NC • On-site

$15 - $20.25/hr

Other

Re-posted 3 days ago

Job description

Job title
Customer Service Representative
Reports to
Team Lead
Job purpose
A Customer Service Representative (CSR), will act as a liaison, provide service information and resolve any emerging problems that our customer accounts might face with accuracy and efficiency. A CSR should genuinely be excited to help customers. Remaining patient, empathetic, and passionately communicative. Customer Service Representatives can put themselves in their customers' shoes and advocate for them when necessary. A CSR is confident at troubleshooting and investigating if they don't have enough information to resolve customer complaints.
The target is to ensure excellent service standards, respond efficiently to customer inquiries and maintain high customer satisfaction.
Duties and responsibilities
  • Manage large amounts of incoming calls.
  • Identify and assess customers' needs to achieve satisfaction.
  • Build sustainable relationships and trust with customer accounts through open and interactive communication.
  • Provide accurate, valid and complete information by using the right methods/tools.
  • Meet personal/customer service team targets and call handling quotas.
  • Maintains customer records by updating account information.
  • Handle customer complaints, provide appropriate solutions and alternatives; follow up to ensure resolution.
  • Keep records of customer interactions, process customer accounts and file documents in back end notes.
  • Follow communication procedures, guidelines and policies.
  • Take the extra mile to engage customers.
  • Recommends potential products or services to management by collecting customer information and analyzing customer needs.
  • Contributes to team effort by accomplishing related results as needed.
*It is essential to the job function to be present every day of work.*
Competencies
  • Communication Proficiency;
  • Typing;
  • Data Entry Skills;
  • Attention to Detail;
  • Team Player with High Level of Dedication;
  • Organizational Skills;
  • Ability to Work Under Strict Deadlines;
  • Performance Management;
  • Confidentiality;
  • Thoroughness;
  • Problem Solving/Analysis;
  • Technical Capacity;
  • High Energy
Qualifications
Due to the nature of this position it will be imperative certain qualifications are met to attract new business and retain current clientele.
Qualifications include:
  • Pass a Drug Test;
  • Pass a Background check.
  • High School Diploma or Equivalent;
Preferred Education and Experience:
  • Associate Degree
  • Customer Service Experience in a call center setting
Working conditions
This job operates in a call center office setting. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.
Working conditions may alter depending on the vast and varied task(s) assigned. In general, individuals filling this position will work the majority time inside an office environment. Individuals must have the ability to work with exemplary attendance Monday-Friday and Saturday's as scheduled. Work schedule may vary based upon a mutual arrangement between an employee and supervisor.

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