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Bdc Representative Jobs in Raleigh, NC (NOW HIRING)

Pratt Industries

Customer Service Representative

Raleigh, NC

$15.50 - $21.25/hr

Customer Service Representative Location : Raleigh, NC Job Type : Full Time, Salary Non-Exempt Reports To: Sales Manager Perks of Pratt: Within 1 Month : Eligible for insurance benefits At 3 Months ...

Pratt Industries

Customer Service Representative

Raleigh, NC · On-site

$15.50 - $21.25/hr

Customer Service Representative Location : Raleigh, NC Job Type : Full Time, Salary Non-Exempt Reports To: Sales Manager Perks of Pratt: Within 1 Month: Eligible for insurance benefits At 3 Months ...

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Bdc Representative information

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How much do bdc representative jobs pay per hour?

As of Sep 6, 2026, the average hourly pay for bdc representative in Raleigh, NC is $17.56, according to ZipRecruiter salary data. Most workers in this role earn between $14.04 and $18.70 per hour, depending on experience, location, and employer.

What is a BDC representative?

BDC Representatives, or Business Development Center Representatives, are professionals who typically work in car dealerships to manage incoming and outgoing customer communications. They handle phone calls, emails, and online inquiries, schedule appointments, and follow up with potential and existing customers to generate leads and support the sales team. Their main goal is to enhance customer experience and contribute to the dealership's sales growth by ensuring effective communication between customers and the sales department.

What are the key skills and qualifications needed to thrive as a BDC representative?

To thrive as a BDC Representative, strong communication skills, customer service aptitude, and basic computer literacy are essential, often supported by a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, phone systems, and scheduling tools is typically required. Outstanding organizational skills, resilience, and a positive attitude help candidates excel in this fast-paced, customer-focused environment. These skills enable BDC Representatives to efficiently manage leads, build customer relationships, and drive sales success for the dealership.

How does a BDC representative typically interact with sales and service teams to ensure a seamless customer experience?

BDC Representatives play a vital role in bridging communication between customers and dealership sales or service teams. They handle inbound and outbound customer inquiries, schedule appointments, and follow up on leads, ensuring all information is accurately relayed to the appropriate department. Regular collaboration with sales and service staff helps resolve customer concerns quickly and ensures that appointments and follow-ups are managed efficiently. This teamwork not only improves the overall customer experience but also helps drive dealership goals.

What is the difference between Bdc Representative vs Customer Service Representative?

AspectBdc RepresentativeCustomer Service Representative
Required CredentialsHigh school diploma, CRM familiarityHigh school diploma, communication skills
Work EnvironmentDealerships, automotive industryVarious industries, call centers, retail
Employer & Industry UsageAuto dealerships, sales-focusedBroad, customer-focused roles
Common Search & ComparisonYesYes

The main difference is that a Bdc Representative primarily works in automotive dealerships, focusing on lead generation and appointment setting, while a Customer Service Representative works across various industries, handling customer inquiries and support. Both roles require strong communication skills and a high school diploma, but the Bdc Representative often requires familiarity with CRM systems and sales processes specific to the automotive industry.

Is being a Bdc Representative a good job?

A BDC (Business Development Center) Representative is responsible for generating leads, setting appointments, and supporting sales efforts, often working in a dealership or sales environment. The role can offer a steady income with commissions or bonuses and requires good communication skills and familiarity with CRM tools. Job satisfaction depends on individual preferences for sales work, customer interaction, and performance-based incentives.

What are popular job titles related to Bdc Representative jobs in Raleigh, NC?

For Bdc Representative jobs in Raleigh, NC, the most frequently searched job titles are:

What job categories do people searching Bdc Representative jobs in Raleigh, NC look for?

The top searched job categories for Bdc Representative jobs in Raleigh, NC are:

What cities near Raleigh, NC are hiring for Bdc Representative jobs?

Cities near Raleigh, NC with the most Bdc Representative job openings:

Bdc Representative jobs near you
Infographic showing various Bdc Representative job openings in Raleigh, NC as of August 2026, with employment types broken down into 94% Full Time, and 6% Part Time. Highlights an 100% In-person job distribution, with an average salary of $36,524 per year, or $17.6 per hour.

Automotive General Sales Manager

Burlington Kia

Durham, NC • On-site

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 26 days ago

Job description

At Burlington Kia we strive to make every customer a customer for life. Happy employees make happy customers, and we reward individuals who are ready to work hard and stay motivated. Every employee at Burlington Kia is absolutely critical to its success. Our promise is to keep delivering the same award-winning service and value that our community has come to expect from our dealership through the years. We are currently seeking an Automotive General Sales Manager to join our growing team.
What We Offer
  • 401(K)
  • Paid Holidays
  • Paid Vacation
  • Health, Dental and Vision insurance at group rates
  • Basic Life Insurance
  • Accident and Critical Illness insurance
  • Growth opportunities
  • Competitive pay plans

Responsibilities
  • Coach sales team on proper closing techniques through training and active participation, and lead profitability of your teams.
  • Lead all showroom activities and maintain an experienced level of product knowledge.
  • Ensure high Customer Satisfaction scores and analyze these metrics to isolate areas for improvement.
  • Hire, motivate, and monitor the performance of New and Used team, Internet Sales, Finance Managers and Service Drive Sales.
  • Conduct daily and weekly sales training meetings for Sales and Product Specialists.
  • Mentor new and experienced sales reps on standard methodologies for improving performance.
  • Ensure proper follow up of all prospective buyers by developing, implementing, and monitoring a CRM system.
  • Establish delivery procedures and monitor performance and execution.
  • Guarantee delivery includes an introduction to the service department and scheduling of the first service appointment.
  • Achieve forecasted goals and objectives for dealership and OEM sales, gross, and key expenses on a monthly and annual basis.

Qualifications
  • Minimum five years of GSM experience with responsibility for the entire variable operation of a successful dealership
  • Possess successful history of building and training a sales team, strong CSI scores and above average gross and net departmental profits
  • Strong background in building showroom and internet traffic, SEO and SEM, direct mail and other traditional media
  • Extensive background in leading a BDC department
  • Solid working knowledge of computers and systems. Dealertrack, vAuto, AutoMate, Elead knowledge preferred.
  • Some experience in Used Vehicle purchasing, merchandising and marketing
  • Successful background in financial/budgeting role.
  • Expertise in supervising the everyday efforts of desk managers and improving F/I income through mentorship and training
  • Possess an acceptable driving record and a valid driver's license.

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

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