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Bdc Director Jobs in Raleigh, NC (NOW HIRING)

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Bdc Director information

See Raleigh, NC salary details

$48.6K

$123.1K

$206.1K

How much do bdc director jobs pay per year?

As of Jul 16, 2026, the average yearly pay for bdc director in Raleigh, NC is $123,103.00, according to ZipRecruiter salary data. Most workers in this role earn between $90,900.00 and $147,300.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a BDC Director, and why are they important?

To thrive as a BDC Director, you need strong leadership abilities, deep knowledge of automotive sales processes, and experience managing a Business Development Center team, often supported by a background in sales or marketing. Familiarity with CRM software, call tracking systems, and dealership management systems is typically required. Excellent communication, motivational, and analytical skills help drive team performance and customer satisfaction. These skills and qualities are essential for optimizing lead conversion, fostering a high-performing team, and ensuring a positive customer experience in a competitive automotive environment.

How many calls a day should a BDC agent make?

A BDC (Business Development Center) agent typically makes between 50 to 80 calls per day to maximize lead engagement and appointment setting. The exact number can vary based on dealership size, lead volume, and the quality of contacts, with successful agents often balancing call quantity with effective communication skills and CRM tools. Consistent follow-up and time management are essential for optimal performance in this role.

What does a BDC director do?

A BDC (Business Development Center) director oversees the customer communication and lead management processes within a dealership or automotive business. They develop strategies to generate and follow up on leads, manage a team of representatives, and use CRM tools to improve sales and customer satisfaction. The role requires strong leadership, communication skills, and knowledge of sales processes and industry software.

How does BDC get paid?

A BDC (Business Development Center) director typically earns a salary that may include a base pay plus commissions or bonuses based on performance metrics such as lead generation, appointment setting, or sales conversions. Compensation structures vary by dealership or organization and often involve performance-based incentives aligned with sales goals.

What is the difference between Bdc Director vs Bdc Manager?

AspectBdc DirectorBdc Manager
ResponsibilitiesOversees the entire BDC operations, sets strategic goals, manages teams, and reports to senior management.Manages daily BDC activities, supervises staff, and ensures lead generation and customer follow-up.
Required CredentialsTypically requires experience in sales management, automotive industry knowledge, and leadership skills.Requires experience in customer service, sales, and BDC operations, often with similar certifications.
Work EnvironmentOffice-based, strategic planning, team leadership, and coordination with dealership departments.Office and dealership floor, direct supervision of BDC staff, and customer interaction.

The Bdc Director focuses on strategic leadership and overall BDC performance, while the Bdc Manager handles daily operations and team supervision. Both roles require relevant industry experience and strong communication skills, but the director's scope is broader and more strategic.

What are the main challenges a BDC Director faces in managing a successful Business Development Center team?

A BDC Director often encounters challenges such as maintaining high team motivation, ensuring consistent performance across all team members, and adapting to rapidly changing sales technologies and customer expectations. The role requires balancing administrative duties with active coaching, as well as developing effective lead management strategies to maximize conversion rates. Successful BDC Directors foster strong collaboration between the BDC, sales, and service teams to ensure seamless customer experiences and drive overall dealership growth.

How much does a BDC manager make?

The average BDC (Business Development Center) manager salary in Illinois ranges from $50,000 to $75,000 annually, depending on experience, dealership size, and location. Compensation may also include bonuses and commissions based on performance metrics.
What are the most commonly searched types of Bdc jobs in Raleigh, NC? The most popular types of Bdc jobs in Raleigh, NC are:
What are popular job titles related to Bdc Director jobs in Raleigh, NC? For Bdc Director jobs in Raleigh, NC, the most frequently searched job titles are:
What job categories do people searching Bdc Director jobs in Raleigh, NC look for? The top searched job categories for Bdc Director jobs in Raleigh, NC are:
What cities near Raleigh, NC are hiring for Bdc Director jobs? Cities near Raleigh, NC with the most Bdc Director job openings:
Bdc Director jobs near you
Infographic showing various Bdc Director job openings in Raleigh, NC as of July 2026, with employment types broken down into 100% Full Time. Highlights an 100% In-person job distribution, with an average salary of $123,103 per year, or $59.2 per hour.
Johnson Automotive - Full-Time Service BDC Representative

Johnson Automotive - Full-Time Service BDC Representative

Johnson Automotive

Raleigh, NC • On-site

$14.50 - $19.50/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 24 days ago

Job description

Johnson Automotive is now accepting applications for Full-Time Service BDC Representatives. To help keep up with the increasing consumer demands in a fast-paced environment, we are seeking friendly individuals with a strong desire to provide outstanding customer service to our guests! The Service BDC is housed within the corporate offices at Johnson Lexus of Raleigh, on Capital Blvd.

Johnson Automotive, which is one of the fastest growing automotive companies in the Triangle. Johnson Automotive has earned a reputation for outstanding customer service and first-class operations by hiring top performers who are eager to elevate our guests' experiences.

Essential Responsibilities:

  • Answer inbound service calls and email leads;
  • Responsible for tracking, responding to, and managing Internet service leads;
  • Schedules service appointments and liaise with Service Advisors as needed;
  • Maintain and update notes and information in the customer database;
  • Keep abreast of new features and available accessories, communicating their benefits to guests;
  • Direct guests to product information resources;
  • Maintain high customer satisfaction scores;
  • Develop career skills through regular training and instruction;
  • Learn, understand and abide by Federal, State and Local laws;
  • Some light clerical/scanning work;
  • Other duties as assigned by management.
    .

Job Requirements:

  • Minimum of 1 year of Automotive Service BDC experience required;
  • Proficient with Microsoft Office, and Xtime, a plus!;
  • CDK experience (Required)
  • Professional appearance and strong written and verbal communication skills;
  • Have the ability to work both independently and as part of a team;
  • Must be able to multi-task;
  • All offers contingent upon satisfactory completion of E-Verify, Background, Drug, and Motor Vehicle Report testing and reports.

Benefits:

  • Medical, dental and vision coverage available after 60 days;
  • Paid vacation after six months of full-time service;
  • Life insurance, disability insurances, and ancillary polices available;
  • 401(k) with company match;
  • Employee discounts on vehicles purchases, parts and service;
  • Advancement opportunities;
  • Competitive Pay.

Johnson Automotive is an Equal Opportunity Employer.


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