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Bdc Director Jobs (NOW HIRING)

Harr Motor Group

Service BDC Supervisor

Worcester, MA · On-site

$60/hr

Direct report to BDC Director About Harr Motor Group Harr Motor Group is a premier automotive dealership in Massachusetts, dedicated to providing an outstanding car-buying and ownership experience.

Plantation Ford

BDC Associate

Plantation, FL

$44K - $60K/yr

BDC Director Job Status: Full-Time Position Summary/Duties: Business Development Center (BDC) Agent will be responsible for handling incoming sales phone calls and internet leads. Assisting the ...

Harr Motor Group

Service BDC Supervisor

Worcester, MA · On-site

$60/hr

Direct report to BDC Director About Harr Motor Group Harr Motor Group is a premier automotive dealership in Massachusetts, dedicated to providing an outstanding car-buying and ownership experience.

Plantation Ford

BDC Associate

Plantation, FL · On-site

$42K - $58K/yr

BDC Director Job Status: Full-Time Position Summary/Duties: Business Development Center (BDC) Agent will be responsible for handling incoming sales phone calls and internet leads. Assisting the ...

Bill Dodge Auto Group

BDC Sales Representative

Westbrook, ME · On-site

$15.25 - $20.25/hr

Reports to the BDC Director * Develop an understanding of the Company's mission statement and core values, and demonstrate them with every interaction. * Treat all customers with a high degree of ...

Braman Miami

BDC Representative - Internet Sales

Miami, FL · On-site

$3.0K - $6.0K/mo

BDC Director Job Status: Full-Time Salary: $3,000 to $6,000 per month. Position Summary/Duties: Business Development Center (BDC) Agent will be responsible for handling incoming sales phone calls and ...

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Bdc Director information

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$50K

$126.6K

$212K

How much do bdc director jobs pay per year?

As of Jul 4, 2026, the average yearly pay for bdc director in the United States is $126,639.00, according to ZipRecruiter salary data. Most workers in this role earn between $93,500.00 and $151,500.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a BDC Director, and why are they important?

To thrive as a BDC Director, you need strong leadership abilities, deep knowledge of automotive sales processes, and experience managing a Business Development Center team, often supported by a background in sales or marketing. Familiarity with CRM software, call tracking systems, and dealership management systems is typically required. Excellent communication, motivational, and analytical skills help drive team performance and customer satisfaction. These skills and qualities are essential for optimizing lead conversion, fostering a high-performing team, and ensuring a positive customer experience in a competitive automotive environment.

How many calls a day should a BDC agent make?

A BDC (Business Development Center) agent typically makes between 50 to 80 calls per day to maximize lead engagement and appointment setting. The exact number can vary based on dealership size, lead volume, and the quality of contacts, with successful agents often balancing call quantity with effective communication skills and CRM tools. Consistent follow-up and time management are essential for optimal performance in this role.

What does a BDC director do?

A BDC (Business Development Center) director oversees the customer communication and lead management processes within a dealership or automotive business. They develop strategies to generate and follow up on leads, manage a team of representatives, and use CRM tools to improve sales and customer satisfaction. The role requires strong leadership, communication skills, and knowledge of sales processes and industry software.

How does BDC get paid?

A BDC (Business Development Center) director typically earns a salary that may include a base pay plus commissions or bonuses based on performance metrics such as lead generation, appointment setting, or sales conversions. Compensation structures vary by dealership or organization and often involve performance-based incentives aligned with sales goals.

What is the difference between Bdc Director vs Bdc Manager?

AspectBdc DirectorBdc Manager
ResponsibilitiesOversees the entire BDC operations, sets strategic goals, manages teams, and reports to senior management.Manages daily BDC activities, supervises staff, and ensures lead generation and customer follow-up.
Required CredentialsTypically requires experience in sales management, automotive industry knowledge, and leadership skills.Requires experience in customer service, sales, and BDC operations, often with similar certifications.
Work EnvironmentOffice-based, strategic planning, team leadership, and coordination with dealership departments.Office and dealership floor, direct supervision of BDC staff, and customer interaction.

The Bdc Director focuses on strategic leadership and overall BDC performance, while the Bdc Manager handles daily operations and team supervision. Both roles require relevant industry experience and strong communication skills, but the director's scope is broader and more strategic.

What are the main challenges a BDC Director faces in managing a successful Business Development Center team?

A BDC Director often encounters challenges such as maintaining high team motivation, ensuring consistent performance across all team members, and adapting to rapidly changing sales technologies and customer expectations. The role requires balancing administrative duties with active coaching, as well as developing effective lead management strategies to maximize conversion rates. Successful BDC Directors foster strong collaboration between the BDC, sales, and service teams to ensure seamless customer experiences and drive overall dealership growth.

How much does a BDC manager make?

The average BDC (Business Development Center) manager salary in Illinois ranges from $50,000 to $75,000 annually, depending on experience, dealership size, and location. Compensation may also include bonuses and commissions based on performance metrics.
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Bdc Director jobs near you
Infographic showing various Bdc Director job openings in the United States as of June 2026, with employment types broken down into 100% Full Time. Highlights an 100% In-person job distribution, with an average salary of $126,639 per year, or $60.9 per hour.
Automotive Service BDC Manager

Automotive Service BDC Manager

Fenton Family Dealerships

Swanzey, NH • On-site

Full-time

Medical, Dental, Retirement, PTO

Posted 15 days ago

Job description

Service BDC Manager
Department: Service / Customer Experience Reports To: BDC Director Location: Fenton Family Dealerships - Keene, NH Employment Type: Full-Time
Join the Fenton Family Dealerships Team
Fenton Family Dealerships is a locally owned and operated automotive group proudly serving the Monadnock Region through five trusted franchises: Toyota of Keene, Honda of Keene, Hyundai of Keene, Subaru of Keene, and Volvo Cars Keene. With a longstanding commitment to customer satisfaction, employee development, and community involvement, we are dedicated to delivering an exceptional ownership experience at every stage of the customer journey. As our organization continues to grow, we are seeking an experienced and motivated Service BDC Manager to lead our established Service Business Development Center team. Reporting to the BDC Director, this position plays a critical role in driving service appointment scheduling, customer retention initiatives, communication excellence, and overall customer satisfaction across multiple dealership brands. The ideal candidate is organized, performance-driven, customer-focused, and experienced in dealership service operations and BDC processes. This is an excellent opportunity for a proven leader who thrives in a fast-paced environment and enjoys developing teams while helping deliver outstanding customer experiences.
Key Responsibilities
  • Manage the daily operations of the Service BDC team supporting multiple dealership brands
  • Monitor inbound calls, internet leads, text messaging, and email communications related to service scheduling
  • Ensure service appointments are scheduled efficiently, accurately, and confirmed properly
  • Train, coach, motivate, and develop Service BDC representatives to achieve performance and customer satisfaction goals
  • Collaborate closely with Service Advisors, Service Managers, and dealership leadership to maximize service department efficiency
  • Support customer retention, maintenance reminder, and service reactivation campaigns
  • Resolve escalated customer concerns professionally and promptly
  • Monitor team performance metrics and appointment conversion rates
  • Prepare reports and provide operational insights to dealership leadership and the BDC Director
  • Identify opportunities to improve processes, customer communication, and overall service retention
  • Help maintain a positive, professional, and customer-focused culture within the BDC department
Qualifications
  • Previous automotive dealership BDC, service, or customer experience leadership experience required
  • Strong leadership, coaching, and team development abilities
  • Excellent verbal and written communication skills
  • Exceptional customer service and conflict resolution skills
  • Experience with CRM systems, service scheduling tools, and dealership software
  • Ability to multitask in a fast-paced, multi-franchise environment
  • Strong organizational, analytical, and problem-solving skills
  • High school diploma or equivalent required; college degree preferred
Preferred Experience
  • 2+ years of automotive Service BDC management or supervisory experience
  • Strong understanding of dealership service scheduling, workflow, and retention strategies
  • Experience with CDK, Xtime, VinSolutions, DealerFX, or similar dealership platforms
  • Proven track record of improving appointment-setting performance and customer retention
Compensation & Benefits
  • Competitive base salary plus performance-based bonus opportunities
  • Health and dental insurance
  • Paid vacation, sick time, and holidays
  • 401(k) with company match
  • Employee vehicle purchase and service discounts
  • Ongoing training and professional development
  • Advancement opportunities within one of New Hampshire's leading automotive dealership groups
Why Fenton Family Dealerships?
At Fenton Family Dealerships, we believe our employees are the foundation of our success. We offer a supportive team environment, opportunities for growth, and the stability of a respected family-owned dealership group with deep roots in the community. If you are passionate about customer service, leadership, and helping build lasting customer relationships, we encourage you to apply. Join a team where your leadership can make a meaningful impact on both the customer experience and the continued success of our dealerships.

Apply