Durham, NC · On-site
$15 - $19.25/hr
... Toyota is seeking a motivated and customer-focused Service BDC (Business Development Center ... race, color, religion, age, sex, national origin, disability status, genetics, protected veteran ...
Quick apply
Durham, NC · On-site
$15 - $19.25/hr
... Toyota is seeking a motivated and customer-focused Service BDC (Business Development Center ... race, color, religion, age, sex, national origin, disability status, genetics, protected veteran ...
Durham, NC · On-site
$15 - $19.25/hr
... Toyota is seeking a motivated and customer-focused Service BDC (Business Development Center ... race, color, religion, age, sex, national origin, disability status, genetics, protected veteran ...
Quick apply
Durham, NC · On-site
$15 - $19.25/hr
... Toyota is seeking a motivated and customer-focused Service BDC (Business Development Center ... race, color, religion, age, sex, national origin, disability status, genetics, protected veteran ...
Durham, NC · On-site
All applicants receive consideration for employment without regard to race, color, religion, gender ... development and progression, join our team. Mark Jacobson Toyota is an E-Verify employer.
Quick apply
Durham, NC · On-site
All applicants receive consideration for employment without regard to race, color, religion, gender ... development and progression, join our team. Mark Jacobson Toyota is an E-Verify employer.
Durham, NC · On-site
All applicants receive consideration for employment without regard to race, color, religion, gender ... development and progression, join our team. Mark Jacobson Toyota is an E-Verify employer.
Quick apply
Durham, NC · On-site
All applicants receive consideration for employment without regard to race, color, religion, gender ... development and progression, join our team. Mark Jacobson Toyota is an E-Verify employer.
Durham, NC · On-site
$13.50 - $18.25/hr
At Mark Jacobson Toyota, we don't just sell cars -- we develop high‑performing sales ... development track • A management team that coaches, supports, and celebrates your success Your ...
Quick apply
Durham, NC · On-site
$13.50 - $18.25/hr
At Mark Jacobson Toyota, we don't just sell cars -- we develop high‑performing sales ... development track • A management team that coaches, supports, and celebrates your success Your ...
Durham, NC · On-site
$13.50 - $18.25/hr
At Mark Jacobson Toyota, we don't just sell cars -- we develop high‑performing sales ... development track • A management team that coaches, supports, and celebrates your success Your ...
Quick apply
Durham, NC · On-site
$13.50 - $18.25/hr
At Mark Jacobson Toyota, we don't just sell cars -- we develop high‑performing sales ... development track • A management team that coaches, supports, and celebrates your success Your ...
Raleigh, NC · On-site
$95K - $110K/yr
... and Toyota. IONNA is purpose-built to provide EV drivers with the coverage they need, the ... We do not discriminate based on race, color, ethnicity, ancestry, national origin, religion, sex ...
New
Raleigh, NC · On-site
$95K - $110K/yr
... and Toyota. IONNA is purpose-built to provide EV drivers with the coverage they need, the ... We do not discriminate based on race, color, ethnicity, ancestry, national origin, religion, sex ...
New
Raleigh, NC · On-site
$95K - $110K/yr
... and Toyota. IONNA is purpose-built to provide EV drivers with the coverage they need, the ... We do not discriminate based on race, color, ethnicity, ancestry, national origin, religion, sex ...
New
Raleigh, NC · On-site
$95K - $110K/yr
... and Toyota. IONNA is purpose-built to provide EV drivers with the coverage they need, the ... We do not discriminate based on race, color, ethnicity, ancestry, national origin, religion, sex ...
New
Raleigh, NC · On-site
$95K - $110K/yr
... and Toyota. IONNA is purpose-built to provide EV drivers with the coverage they need, the ... We do not discriminate based on race, color, ethnicity, ancestry, national origin, religion, sex ...
New
Raleigh, NC · On-site
$95K - $110K/yr
... and Toyota. IONNA is purpose-built to provide EV drivers with the coverage they need, the ... We do not discriminate based on race, color, ethnicity, ancestry, national origin, religion, sex ...
New
Raleigh, NC · On-site
$110/hr
... Toyota-IONNA is dedicated to providing EV drivers with the coverage they need, the reliability they ... Professional development opportunities * Collaborative and innovative work environment Why IONNA?
New
Raleigh, NC · On-site
$110/hr
... Toyota-IONNA is dedicated to providing EV drivers with the coverage they need, the reliability they ... Professional development opportunities * Collaborative and innovative work environment Why IONNA?
New
Raleigh, NC · On-site
$95/hr
... Toyota-IONNA is dedicated to providing EV drivers with the coverage they need, the reliability they ... Professional development opportunities * Collaborative and innovative work environment Why IONNA?
New
Raleigh, NC · On-site
$95/hr
... Toyota-IONNA is dedicated to providing EV drivers with the coverage they need, the reliability they ... Professional development opportunities * Collaborative and innovative work environment Why IONNA?
New
Raleigh, NC · On-site
$110/hr
... Toyota-IONNA is dedicated to providing EV drivers with the coverage they need, the reliability they ... Professional development opportunities * Collaborative and innovative work environment Why IONNA?
New
Raleigh, NC · On-site
$110/hr
... Toyota-IONNA is dedicated to providing EV drivers with the coverage they need, the reliability they ... Professional development opportunities * Collaborative and innovative work environment Why IONNA?
New
Raleigh, NC · On-site
$110/hr
... Toyota-IONNA is dedicated to providing EV drivers with the coverage they need, the reliability they ... Professional development opportunities * Collaborative and innovative work environment Why IONNA?
New
Raleigh, NC · On-site
$110/hr
... Toyota-IONNA is dedicated to providing EV drivers with the coverage they need, the reliability they ... Professional development opportunities * Collaborative and innovative work environment Why IONNA?
New
Raleigh, NC · On-site
$110/hr
... Toyota-IONNA is dedicated to providing EV drivers with the coverage they need, the reliability they ... Professional development opportunities * Collaborative and innovative work environment Why IONNA?
New
Raleigh, NC · On-site
$110/hr
... Toyota-IONNA is dedicated to providing EV drivers with the coverage they need, the reliability they ... Professional development opportunities * Collaborative and innovative work environment Why IONNA?
New
Raleigh, NC · On-site
$110/hr
... Toyota-IONNA is dedicated to providing EV drivers with the coverage they need, the reliability they ... Professional development opportunities * Collaborative and innovative work environment Why IONNA?
New
Raleigh, NC · On-site
$110/hr
... Toyota-IONNA is dedicated to providing EV drivers with the coverage they need, the reliability they ... Professional development opportunities * Collaborative and innovative work environment Why IONNA?
New
$32.1K - $40.6K
7% of jobs
$40.6K - $49K
0% of jobs
$49K - $57.5K
3% of jobs
$57.5K - $66K
6% of jobs
$73.3K is the 25th percentile. Wages below this are outliers.
$66K - $74.5K
9% of jobs
The median wage is $82.4K / yr.
$74.5K - $83K
25% of jobs
$89.1K is the 75th percentile. Wages above this are outliers.
$83K - $91.5K
33% of jobs
$91.5K - $99.9K
2% of jobs
$99.9K - $108.4K
8% of jobs
$108.4K - $116.9K
3% of jobs
$116.9K - $125.4K
2% of jobs
$32.1K
$82.7K
$125.4K
$15 - $19.25/hr
Full-time
Medical, Dental, Vision, Retirement, PTO
Posted 10 days ago
Location: Durham, NC
Company: Mark Jacobson Toyota
Department: Service
Reports To: Service BDC Manager
Mark Jacobson Toyota is seeking a motivated and customer-focused Service BDC (Business Development Center) Representative to join our growing team in Durham. The Service BDC Representative is responsible for managing inbound and outbound communications to drive service appointments, increase customer retention, and deliver an exceptional dealership experience in the service department.
This role is critical in maintaining strong relationships with our customers and supporting the success of our service department.
Respond promptly and professionally to inbound service calls, internet inquiries, and text messages
Schedule service appointments efficiently and accurately
Conduct outbound calls for:
Service reminders
Maintenance follow-ups
Recall notifications
Declined service follow-ups
Customer retention campaigns
Confirm next-day service appointments
Maintain accurate customer records in CRM and dealership software (Reynolds)
Follow up with customers after service visits to ensure satisfaction
Coordinate with Service Advisors and Managers to maximize shop capacity
Meet or exceed daily, weekly, and monthly appointments, calls, and other performance metrics
Uphold dealership standards for professionalism and customer satisfaction
Previous BDC, call center, or customer service experience preferred
Automotive dealership experience is a plus
Strong communication skills (phone, email, and text)
Positive attitude and team-oriented mindset
Strong organizational and time-management skills
Comfortable working in a fast-paced, performance-driven environment
Proficient with CRM systems and basic computer applications
Appointment set rate
Appointment show rate
Outbound call volume
Customer satisfaction follow-up completion
Contribution to overall service department growth
Competitive hourly pay + performance bonuses
Health, dental, and vision insurance
Paid time off starting on day 1
401(k) with company match
Employee vehicle purchase and service discounts; Lease stipend program
Opportunities for advancement within the dealership
Mark Jacobson Toyota provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.
Mark Jacobson Toyota is an E-Verify employer.
Sourced by ZipRecruiter
1 - 10 Employees
Durham, NC, US
1999