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Service Bdc Manager Jobs in Indiana (NOW HIRING)

Victory Nissan Chesterton

BDC Manager

Chesterton, IN · On-site

Our continued commitment is to improve our dealerships and services to satisfy our customer's wants ... In addition, the BDC Manager hires, trains, and monitors the team which handles most follow-up, all ...

Currie Motors Auto Group

BDC Representative

Valparaiso, IN

$15 - $20/hr

The great majority of our Managers, across all departments, started off in entry level positions ... Service teams at a Car Dealership. With their main goal of getting business into the doors. A BDC ...

Currie Motors Buick GMC

BDC Representative

Valparaiso, IN

$15 - $20/hr

The great majority of our Managers, across all departments, started off in entry level positions ... Service teams at a Car Dealership. With their main goal of getting business into the doors. A BDC ...

Currie Motors Buick GMC

BDC Representative

Valparaiso, IN · On-site

$15 - $20/hr

The great majority of our Managers, across all departments, started off in entry level positions ... Service teams at a Car Dealership. With their main goal of getting business into the doors. A BDC ...

Currie Motors Buick GMC

BDC Representative

Valparaiso, IN · On-site

$13.25 - $17.50/hr

The great majority of our Managers, across all departments, started off in entry level positions ... Service teams at a Car Dealership. With their main goal of getting business into the doors. A BDC ...

Currie Motors Auto Group

BDC Representative

Valparaiso, IN · On-site

$15 - $20/hr

The great majority of our Managers, across all departments, started off in entry level positions ... Service teams at a Car Dealership. With their main goal of getting business into the doors. A BDC ...

Currie Motors Auto Group

BDC Representative

Valparaiso, IN

$13.25 - $17.50/hr

The great majority of our Managers, across all departments, started off in entry level positions ... Service teams at a Car Dealership. With their main goal of getting business into the doors. A BDC ...

Hubler Toyota

Automotive BDC Consultant

Indianapolis, IN · On-site

$14.25 - $19/hr

Automotive Customer Service BDC Consultant The Customer Service BDC Consultant utilizes their ... Log all customer comments and leave detailed notes in the CRM * Schedule and follow up contact for ...

Hubler Toyota

Automotive BDC Consultant

Indianapolis, IN

$14.25 - $19/hr

Automotive Customer Service BDC Consultant The Customer Service BDC Consultant utilizes their ... Log all customer comments and leave detailed notes in the CRM * Schedule and follow up contact for ...

Hubler Toyota

Automotive BDC Consultant

Indianapolis, IN · On-site

$14.25 - $19/hr

Automotive Customer Service BDC Consultant The Customer Service BDC Consultant utilizes their ... Log all customer comments and leave detailed notes in the CRM * Schedule and follow up contact for ...

Hubler Toyota

Automotive BDC Consultant

Indianapolis, IN · On-site

$14.25 - $19/hr

Automotive Customer Service BDC Consultant The Customer Service BDC Consultant utilizes their ... Log all customer comments and leave detailed notes in the CRM * Schedule and follow up contact for ...

Asbury Automotive Group

Service BDC Rep Hare Honda

Avon, IN · On-site

$14.50 - $19.25/hr

Our BDC (Business Development Center) Service Agents are tasked with managing large amounts of inbound/outbound calls and emails in a timely manner. Identify customer needs, provide information on ...

asburyauto

Service BDC Rep Hare Honda

Avon, IN · On-site

$14.75 - $19.25/hr

Our BDC (Business Development Center) Service Agents are tasked with managing large amounts of inbound/outbound calls and emails in a timely manner. Identify customer needs, provide information on ...

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All JobsService Bdc JobsService Bdc Manager JobsService Bdc Manager Jobs in Indiana

Service Bdc Manager information

See Indiana salary details

$18.1K

$65.8K

$109.9K

How much do service bdc manager jobs pay per year?

As of Aug 6, 2026, the average yearly pay for service bdc manager in Indiana is $65,842.00, according to ZipRecruiter salary data. Most workers in this role earn between $45,700.00 and $81,400.00 per year, depending on experience, location, and employer.

What is a Service BDC Manager?

A Service BDC (Business Development Center) Manager oversees the team responsible for managing customer communications and appointments for a dealership's service department. They handle inbound and outbound calls, schedule service appointments, follow up on missed opportunities, and ensure a high level of customer satisfaction. The Service BDC Manager also trains and motivates staff, sets performance goals, and uses data to improve processes. Their role is vital in maximizing service department efficiency and increasing customer retention.

How to become a Service Bdc Manager?

To become a Service Bdc Manager, candidates typically need experience in automotive service departments, strong customer service skills, and knowledge of dealership operations. A high school diploma or equivalent is usually required, and some employers prefer candidates with prior experience in sales or service coordination. Developing skills in communication, organization, and familiarity with dealership management software can also be beneficial.

How does a Service BDC Manager typically collaborate with service advisors and technicians to improve customer satisfaction?

A Service BDC (Business Development Center) Manager plays a crucial liaison role between the customer-facing BDC team, service advisors, and technicians. They ensure that appointments are scheduled efficiently, customer concerns are clearly communicated, and follow-ups are handled promptly. By regularly meeting with service advisors and technicians, the manager helps address workflow bottlenecks, shares customer feedback, and implements process improvements to enhance the overall service experience. This collaborative approach not only streamlines operations but also directly contributes to higher customer satisfaction and retention.

What are the key skills and qualifications needed to thrive as a Service BDC Manager?

To thrive as a Service BDC Manager, you need experience in automotive service operations, strong organizational abilities, and a background in customer service or sales management. Familiarity with CRM software, appointment scheduling systems, and basic dealership management tools is essential, along with knowledge of service department processes. Excellent communication, leadership, and problem-solving skills help you motivate teams and deliver outstanding customer experiences. These competencies ensure efficient service department workflow, higher customer retention, and achievement of business goals.

What is the difference between Service Bdc Manager vs Service Advisor?

AspectService Bdc ManagerService Advisor
CredentialsTypically requires dealership experience, customer service skills, and sometimes certifications in automotive service managementRequires automotive knowledge, customer service skills, and often ASE certifications
Work EnvironmentOffice-based role managing customer communications and dealership operationsFrontline role interacting directly with customers and technicians
Employer & Industry UsageUsed mainly in automotive dealerships to oversee service department operationsCommonly found in automotive service departments as the primary customer liaison

The Service Bdc Manager focuses on managing customer communications and dealership operations, while the Service Advisor directly interacts with customers to recommend and explain vehicle repairs. Both roles require automotive knowledge and customer service skills, but their responsibilities and work environments differ significantly.

What are popular job titles related to Service Bdc Manager jobs in Indiana? For Service Bdc Manager jobs in Indiana, the most frequently searched job titles are:
What job categories do people searching Service Bdc Manager jobs in Indiana look for? The top searched job categories for Service Bdc Manager jobs in Indiana are:
What cities in Indiana are hiring for Service Bdc Manager jobs? Cities in Indiana with the most Service Bdc Manager job openings:
Service Bdc Manager jobs near you

Automotive BDC Manager

North American Companies

Indianapolis, IN • On-site

$50K - $100K/yr

Full-time

Posted 13 days ago

Job description

The Automotive Customer Service BDC Manager is the direct Supervisor of the Automotive Customer Service BDC Consultant and is responsible for the following but not limited to: managing the BDC Consultants, ensure that department metrics and goals are met in relation to customer contacts, appointments set, appointments show and sold.
Duties And Responsibilities:
Ensure that department metrics and goals are met in relation to appointments set, appointments show and sold for Internet and Inbound phone leads
• Maintain and increase ROI levels set by the company
• Assist in the process of generating the sales of vehicles, service, aftermarket products and finance products
• Assist in the training of sales and the BDC Consultants as it relates to the e-Sales office functions
• Be proficient in dealing with customers via telephone and email
• Measure and maintain performance levels set by the company
• Compile all necessary reports on a timely basis
• Manage employee schedules and time clock reporting for payroll
• Measure, monitor and report all shows and sales (delivered) deals by the BDC Consultants for commissions and bonus
• Hiring, evaluating, managing, counseling, terminating and disciplining of all BDC personnel
• Effectively utilize CRM and Lead Management tools
• Install processes and train employees
• Be knowledgeable about sales process, business philosophy, and products
• Knowledge of office practices and administrative procedures
• Train staff all processes 
• Will follow behavioral expectations consistent with the Company's visions/values
Job Requirements:
Qualifications:
• Previous dealership experience required
• Must have sales experience
• Must have flexible availability
• Skill in the use of personal computers and personal computer software packages, CRM, Internet, Outlook Email, MS Word, MS Excel and various other applications
• Ability to work in call center environment
• Ability to organize and handle multiple tasks with flexibility
• Ability to thrive in a team environment and consistently display professional demeanor.
It's time to make the most important move of your career.
When you join our organization, you'll enjoy comprehensive training, competitive compensation, and unparalleled benefits. Simply put, you'll experience the best that a career in the automotive industry has to offer. The above statements are intended to describe the general nature and level of the work being performed by people assigned to this work. This is not an exhaustive list of all duties and responsibilities. We reserve the right to amend and change responsibilities to meet business and organizational needs as necessary. We are an Equal Opportunity Employer and a drug free workplace. We Would Love To Talk With You!
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