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Service Bdc Manager Jobs in Indiana (NOW HIRING)

BDC Representative

Valparaiso, IN ยท On-site

$15 - $20/hr

The great majority of our Managers, across all departments, started off in entry level positions ... Service teams at a Car Dealership. With their main goal of getting business into the doors. A BDC ...

BDC Representative

Valparaiso, IN ยท On-site

$15 - $20/hr

The great majority of our Managers, across all departments, started off in entry level positions ... Service teams at a Car Dealership. With their main goal of getting business into the doors. A BDC ...

BDC Representative

Valparaiso, IN ยท On-site

$15 - $20/hr

The great majority of our Managers, across all departments, started off in entry level positions ... Service teams at a Car Dealership. With their main goal of getting business into the doors. A BDC ...

BDC Representative

Valparaiso, IN ยท On-site

$13.25 - $17.50/hr

The great majority of our Managers, across all departments, started off in entry level positions ... Service teams at a Car Dealership. With their main goal of getting business into the doors. A BDC ...

BDC Representative

Valparaiso, IN ยท On-site

$13.25 - $17.50/hr

The great majority of our Managers, across all departments, started off in entry level positions ... Service teams at a Car Dealership. With their main goal of getting business into the doors. A BDC ...

BDC Representative

Valparaiso, IN ยท On-site

$13.25 - $17.50/hr

The great majority of our Managers, across all departments, started off in entry level positions ... Service teams at a Car Dealership. With their main goal of getting business into the doors. A BDC ...

BDC Representative

Valparaiso, IN ยท On-site

$15 - $20/hr

The great majority of our Managers, across all departments, started off in entry level positions ... Service teams at a Car Dealership. With their main goal of getting business into the doors. A BDC ...

BDC Representative

Valparaiso, IN

$13.25 - $17.50/hr

The great majority of our Managers, across all departments, started off in entry level positions ... Service teams at a Car Dealership. With their main goal of getting business into the doors. A BDC ...

Our BDC (Business Development Center) Service Agents are tasked with managing large amounts of inbound/outbound calls and emails in a timely manner. Identify customer needs, provide information on ...

Service BDC Rep Hare Chevrolet

Noblesville, IN ยท On-site

$14 - $18.75/hr

Our BDC (Business Development Center) Service Agents are tasked with managing large amounts of inbound/outbound calls and emails in a timely manner. Identify customer needs, provide information on ...

Automotive BDC Consultant

Indianapolis, IN ยท On-site

$14.25 - $19/hr

Automotive Customer Service BDC Consultant The Customer Service BDC Consultant utilizes their ... Log all customer comments and leave detailed notes in the CRM * Schedule and follow up contact for ...

Automotive BDC Consultant

Indianapolis, IN

$14.25 - $19/hr

Automotive Customer Service BDC Consultant The Customer Service BDC Consultant utilizes their ... Log all customer comments and leave detailed notes in the CRM * Schedule and follow up contact for ...

Automotive BDC Consultant

Indianapolis, IN

$14.25 - $19/hr

Automotive Customer Service BDC Consultant The Customer Service BDC Consultant utilizes their ... Log all customer comments and leave detailed notes in the CRM * Schedule and follow up contact for ...

Automotive BDC Consultant

Indianapolis, IN ยท On-site

$14.25 - $19/hr

Automotive Customer Service BDC Consultant The Customer Service BDC Consultant utilizes their ... Log all customer comments and leave detailed notes in the CRM * Schedule and follow up contact for ...

Service BDC Rep Hare Honda

Avon, IN ยท On-site

$14.50 - $19.25/hr

Our BDC (Business Development Center) Service Agents are tasked with managing large amounts of inbound/outbound calls and emails in a timely manner. Identify customer needs, provide information on ...

Service BDC Rep Hare Honda

Avon, IN

$14.75 - $19.25/hr

Our BDC (Business Development Center) Service Agents are tasked with managing large amounts of inbound/outbound calls and emails in a timely manner. Identify customer needs, provide information on ...

Service BDC Rep Hare Honda

Avon, IN

$14.75 - $19.25/hr

Our BDC (Business Development Center) Service Agents are tasked with managing large amounts of inbound/outbound calls and emails in a timely manner. Identify customer needs, provide information on ...

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Showing results 1-20

Service Bdc Manager information

See Indiana salary details

$18.1K

$65.8K

$109.9K

How much do service bdc manager jobs pay per year?

As of Jun 5, 2026, the average yearly pay for service bdc manager in Indiana is $65,842.00, according to ZipRecruiter salary data. Most workers in this role earn between $45,700.00 and $81,400.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Service BDC Manager, and why are they important?

To thrive as a Service BDC Manager, you need experience in automotive service operations, strong organizational abilities, and a background in customer service or sales management. Familiarity with CRM software, appointment scheduling systems, and basic dealership management tools is essential, along with knowledge of service department processes. Excellent communication, leadership, and problem-solving skills help you motivate teams and deliver outstanding customer experiences. These competencies ensure efficient service department workflow, higher customer retention, and achievement of business goals.

How does a Service BDC Manager typically collaborate with service advisors and technicians to improve customer satisfaction?

A Service BDC (Business Development Center) Manager plays a crucial liaison role between the customer-facing BDC team, service advisors, and technicians. They ensure that appointments are scheduled efficiently, customer concerns are clearly communicated, and follow-ups are handled promptly. By regularly meeting with service advisors and technicians, the manager helps address workflow bottlenecks, shares customer feedback, and implements process improvements to enhance the overall service experience. This collaborative approach not only streamlines operations but also directly contributes to higher customer satisfaction and retention.

What is a Service BDC Manager?

A Service BDC (Business Development Center) Manager oversees the team responsible for managing customer communications and appointments for a dealership's service department. They handle inbound and outbound calls, schedule service appointments, follow up on missed opportunities, and ensure a high level of customer satisfaction. The Service BDC Manager also trains and motivates staff, sets performance goals, and uses data to improve processes. Their role is vital in maximizing service department efficiency and increasing customer retention.

What is the difference between Service Bdc Manager vs Service Advisor?

AspectService Bdc ManagerService Advisor
CredentialsTypically requires dealership experience, customer service skills, and sometimes certifications in automotive service managementRequires automotive knowledge, customer service skills, and often ASE certifications
Work EnvironmentOffice-based role managing customer communications and dealership operationsFrontline role interacting directly with customers and technicians
Employer & Industry UsageUsed mainly in automotive dealerships to oversee service department operationsCommonly found in automotive service departments as the primary customer liaison

The Service Bdc Manager focuses on managing customer communications and dealership operations, while the Service Advisor directly interacts with customers to recommend and explain vehicle repairs. Both roles require automotive knowledge and customer service skills, but their responsibilities and work environments differ significantly.

What are popular job titles related to Service Bdc Manager jobs in Indiana? For Service Bdc Manager jobs in Indiana, the most frequently searched job titles are:
What cities in Indiana are hiring for Service Bdc Manager jobs? Cities in Indiana with the most Service Bdc Manager job openings:

BDC Representative

Currie Motors Auto Group

Valparaiso, IN โ€ข On-site

$15 - $20/hr

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 29 days ago


Job description

We are looking for an Business Center Representative at our Buick GMC , Valparaiso, INย location.ย  This is a full-time position with full benefits including:

  • Health, dental, and vision benefits

  • Career training & development

  • 401K

  • Paid Vacations/Personal Days/Paid Holidaysย 

ABOUT CURRIE MOTORS

Currie Motors is a family owned and operated group of car dealerships which has been in business for over 35 years in Chicagoland and Northwest Indiana.ย  We pride ourselves in creating a working environment that is fun, fast paced and rewarding. The great majority of our Managers, across all departments, started off in entry level positions and have been promoted into their current managerial roles.ย  To make this happen for you, we offer all the training and tools necessary to succeed.ย  Longevity in our dealerships is something we pride ourselves on and is evident in the number of employees who have been working for us for 20-30 years.ย ย 

A DAY IN THE LIFE OF A BCD REPRESENTATIVEย 

BDC representatives work hand in hand with the Sales and Service teams at a Car Dealership.ย  With their main goal of getting business into the doors.ย  A BDC rep is a natural on the phone, they are professional and knowledgeable about the cars we sell and the services we provide.ย  They do not sell the actual vehicle; they are selling an appointment to come test drive a vehicle.ย  There is no cold calling in the dealership, the reps are calling customers that have submitted a lead into the dealership.ย  Or following-up with customers who have been into the dealership recently.ย  Knowledge about cars is not important when deciding on this career.ย  You will be offered training on the brand of vehicles we sell, plus training on all tools we use in the department.ย  Phone training will also be done on day 1, so that you will comfortable and confident on the phone.ย  BDC reps are paid an hourly rate plus commission and bonuses.ย  Successful BDC reps can make this job into a lucrative career.ย ย 

QUALIFICATIONS FOR BDC REPRESENTATIVEย 

  • High school diploma or general education degree (GED)
  • Sufficient reading skills to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations
  • Strong writing skills to write reports, business correspondence, procedure manuals, advertising copy
  • Presentation skills to share information and respond to questions from groups of managers, clients, customers, and the general public
  • Mathematical skills to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume
  • Ability to interpret and follow instructions shared in written, oral, diagram, or schedule form
  • Clean driving record & valid driverโ€™s license

CAREER ADVANCEMENTย 

A successful BDC rep will receive a promotion to BDC Lead after 1-2 years, with the next step being an Assistant BDC Manager after another 1-2 years.ย  Eventually becoming the BDC Manager after 1-2 years.ย  At this point you would be overseeing a team of 4-8 BDC reps, setting performance goals and being compensated on the performance of your department.ย  This is a great opportunity to start a rewarding and lucrative career.

ARE YOU READY TO JOIN OUR TEAM?

Apply today!ย  If you are a good fit, you will get a call from the Office manager and will set up a time for an interview.ย  We will make a hiring decision within the next few weeks.ย 

We are an equal opportunity employer and a drug free workplace. All applicants must be able to demonstrate ability to pass pre-employment testing to include background checks, MVR, drug test, credit report, and valid driver license.