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Service Bdc Manager Jobs in Indiana (NOW HIRING)

Heritage Ford

Service Scheduler/Coordinator/BDC

Corydon, IN · On-site

$15.75 - $20/hr

This position is sometimes referred to as a service BDC within the automotive industry. We use the ... A skilled scheduler can manage cancellations, filling the day with the best alternatives. If you ...

New

Heritage Ford

Service Scheduler/Coordinator/BDC

Corydon, IN · On-site

$15.75 - $20/hr

This position is sometimes referred to as a service BDC within the automotive industry. We use the ... A skilled scheduler can manage cancellations, filling the day with the best alternatives. If you ...

New

Heritage Ford

Service Scheduler/Coordinator/BDC

Corydon, IN · On-site

$15.75 - $20/hr

This position is sometimes referred to as a service BDC within the automotive industry. We use the ... A skilled scheduler can manage cancellations, filling the day with the best alternatives. If you ...

New

Castle Subaru

BDC Representative

Portage, IN

$15 - $18/hr

Would you like to create a better service experience from the first conversation with a customer ... Utilize CRM tracking system daily What You Bring to the Team: * Prior experience as a BDC ...

New

Castle Subaru

BDC Representative

Portage, IN · On-site

$15 - $18/hr

Would you like to create a better service experience from the first conversation with a customer ... Utilize CRM tracking system daily What You Bring to the Team: * Prior experience as a BDC ...

New

Castle Subaru

BDC Representative

Portage, IN

$15 - $18/hr

Would you like to create a better service experience from the first conversation with a customer ... Utilize CRM tracking system daily What You Bring to the Team: * Prior experience as a BDC ...

New

Castle Subaru

BDC Representative

Portage, IN · On-site

$15 - $18/hr

Would you like to create a better service experience from the first conversation with a customer ... Utilize CRM tracking system daily What You Bring to the Team: * Prior experience as a BDC ...

New

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All JobsService Bdc JobsService Bdc Manager JobsService Bdc Manager Jobs in Indiana

Service Bdc Manager information

See Indiana salary details

$18.1K

$65.8K

$109.9K

How much do service bdc manager jobs pay per year?

As of Jul 16, 2026, the average yearly pay for service bdc manager in Indiana is $65,842.00, according to ZipRecruiter salary data. Most workers in this role earn between $45,700.00 and $81,400.00 per year, depending on experience, location, and employer.

What is a Service BDC Manager?

A Service BDC (Business Development Center) Manager oversees the team responsible for managing customer communications and appointments for a dealership's service department. They handle inbound and outbound calls, schedule service appointments, follow up on missed opportunities, and ensure a high level of customer satisfaction. The Service BDC Manager also trains and motivates staff, sets performance goals, and uses data to improve processes. Their role is vital in maximizing service department efficiency and increasing customer retention.

How does a Service BDC Manager typically collaborate with service advisors and technicians to improve customer satisfaction?

A Service BDC (Business Development Center) Manager plays a crucial liaison role between the customer-facing BDC team, service advisors, and technicians. They ensure that appointments are scheduled efficiently, customer concerns are clearly communicated, and follow-ups are handled promptly. By regularly meeting with service advisors and technicians, the manager helps address workflow bottlenecks, shares customer feedback, and implements process improvements to enhance the overall service experience. This collaborative approach not only streamlines operations but also directly contributes to higher customer satisfaction and retention.

What are the key skills and qualifications needed to thrive as a Service BDC Manager, and why are they important?

To thrive as a Service BDC Manager, you need experience in automotive service operations, strong organizational abilities, and a background in customer service or sales management. Familiarity with CRM software, appointment scheduling systems, and basic dealership management tools is essential, along with knowledge of service department processes. Excellent communication, leadership, and problem-solving skills help you motivate teams and deliver outstanding customer experiences. These competencies ensure efficient service department workflow, higher customer retention, and achievement of business goals.

What is the difference between Service Bdc Manager vs Service Advisor?

AspectService Bdc ManagerService Advisor
CredentialsTypically requires dealership experience, customer service skills, and sometimes certifications in automotive service managementRequires automotive knowledge, customer service skills, and often ASE certifications
Work EnvironmentOffice-based role managing customer communications and dealership operationsFrontline role interacting directly with customers and technicians
Employer & Industry UsageUsed mainly in automotive dealerships to oversee service department operationsCommonly found in automotive service departments as the primary customer liaison

The Service Bdc Manager focuses on managing customer communications and dealership operations, while the Service Advisor directly interacts with customers to recommend and explain vehicle repairs. Both roles require automotive knowledge and customer service skills, but their responsibilities and work environments differ significantly.

What are popular job titles related to Service Bdc Manager jobs in Indiana? For Service Bdc Manager jobs in Indiana, the most frequently searched job titles are:
What job categories do people searching Service Bdc Manager jobs in Indiana look for? The top searched job categories for Service Bdc Manager jobs in Indiana are:
What cities in Indiana are hiring for Service Bdc Manager jobs? Cities in Indiana with the most Service Bdc Manager job openings:
Service Bdc Manager jobs near you
Service Scheduler/Coordinator/BDC

Service Scheduler/Coordinator/BDC

Heritage Ford

Corydon, IN • On-site

$15.75 - $20/hr

Other

Medical, Dental, Vision, Retirement, PTO

Posted 7 days ago

New

Job description

Service Scheduler

Our beloved service scheduler has retired and Heritage Ford seeks a replacement. The service scheduler is an administrative professional who acts as the voice of our dealership, communicating directly with our customers to schedule and coordinate daily maintenance or repair appointments for our technicians. This position is sometimes referred to as a service BDC within the automotive industry. We use the industry's most advanced tools to help customers set and keep appointments for their vehicles. The scheduler will communicate through a number of channels such as phone, email, text, and chat to connect and coordinate with both customers and fellow service staff team members.

This role places a high emphasis on listening, detail, accuracy, and concern for our service customers. The scheduler must listen to the customers needs and appropriately schedule them to match available technician skill levels. A skilled scheduler can manage cancellations, filling the day with the best alternatives.

If you have previous experience as a medical or health care intake scheduler, front desk agent, document controller, coordinator, or procurement specialist, this role may be right for you.

Service Scheduler Job Duties include:

  • Scheduling and confirming service appointments via phone, email, or text
  • Scheduling and coordinating pickup and delivery of service customer vehicles
  • Answer phone calls, emails, and text messages
  • Coordinate with fellow staff members about schedules, service customers, and any changes
  • Resolve schedule conflicts as they occur
  • Sharing time critical information between service advisors, parts advisors, and managers

Service Scheduler Job Requirements:

  • Worthy of trust
  • Ability to listen to customer concerns
  • Ability to handle multiple calls and tasks
  • Strong communication skills
  • Be proficient with texting and emailing
  • Ability to smoothly share information and coordinate events with staff throughout the dealership
  • Capable of learning our information management systems (xTime, VINSOLUTIONS, RedCap)

Service Scheduler Benefits:

  • 8 hour work day, M-F
  • 401(k)
  • Health Insurance
  • Dental Insurance
  • Vision Insurance
  • Paid Vacation/Holidays

Promotion and pay increases will be available to those who prove efficient. For over 35 years Heritage Ford has served the Louisville and Southern Indiana community and become a center for automotive professionalism and sales innovation. Join us in providing value to our customers as you grow personally and professionally in a supportive environment.

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