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Service Bdc Manager Jobs in Indiana (NOW HIRING)

asburyauto

Sales BDC Hare Chevrolet

Noblesville, IN

Our BDC (Business Development Center) Sales Agents are tasked with managing large amounts of ... Excellent customer service skills & motivation to be successful * Be able to create and maintain ...

Greg Hubler Automotive

BDC Representative

Camby, IN · On-site

$15.25 - $20.25/hr

In the first full calendar year of service (as of Jan 1st), you receive 5 paid days off. In the ... Train sales staff in the proper usage of the CRM Monitor conversion rates and ensure we're at, or ...

Greg Hubler Automotive

BDC Representative

Camby, IN · On-site

$15.25 - $20.25/hr

In the first full calendar year of service (as of Jan 1st), you receive 5 paid days off. In the ... Train sales staff in the proper usage of the CRM Monitor conversion rates and ensure we're at, or ...

Greg Hubler Automotive Group

BDC Representative

Camby, IN · On-site

$15.25 - $20.25/hr

In the first full calendar year of service (as of Jan 1st), you receive 5 paid days off. In the ... Train sales staff in the proper usage of the CRM Monitor conversion rates and ensure we're at, or ...

Toyota

BDC Agent

Whitestown, IN · On-site

Gather and accurately document customer information in the CRM * Follow dealership scripts ... Professional with excellent communication and customer service skills with friendly and personable ...

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All JobsService Bdc Manager JobsService Bdc Manager Jobs in Indiana

Service Bdc Manager information

See Indiana salary details

$18.1K

$65.8K

$109.9K

How much do service bdc manager jobs pay per year?

As of Jun 13, 2026, the average yearly pay for service bdc manager in Indiana is $65,842.00, according to ZipRecruiter salary data. Most workers in this role earn between $45,700.00 and $81,400.00 per year, depending on experience, location, and employer.

What is a Service BDC Manager?

A Service BDC (Business Development Center) Manager oversees the team responsible for managing customer communications and appointments for a dealership's service department. They handle inbound and outbound calls, schedule service appointments, follow up on missed opportunities, and ensure a high level of customer satisfaction. The Service BDC Manager also trains and motivates staff, sets performance goals, and uses data to improve processes. Their role is vital in maximizing service department efficiency and increasing customer retention.

What does a service BDC manager do?

A Service BDC Manager oversees the Business Development Center for service departments at automotive dealerships. They coordinate customer appointments, manage communication between customers and service staff, and utilize CRM tools to generate leads and improve customer retention. Strong organizational and communication skills are essential for success in this role.

How much does service BDC make?

Service BDC Managers typically earn between $40,000 and $70,000 annually, with additional commissions or bonuses based on performance. Compensation can vary depending on experience, location, and dealership size, and may include benefits and incentives for meeting sales or customer service targets.

How does a Service BDC Manager typically collaborate with service advisors and technicians to improve customer satisfaction?

A Service BDC (Business Development Center) Manager plays a crucial liaison role between the customer-facing BDC team, service advisors, and technicians. They ensure that appointments are scheduled efficiently, customer concerns are clearly communicated, and follow-ups are handled promptly. By regularly meeting with service advisors and technicians, the manager helps address workflow bottlenecks, shares customer feedback, and implements process improvements to enhance the overall service experience. This collaborative approach not only streamlines operations but also directly contributes to higher customer satisfaction and retention.

What are the key skills and qualifications needed to thrive as a Service BDC Manager, and why are they important?

To thrive as a Service BDC Manager, you need experience in automotive service operations, strong organizational abilities, and a background in customer service or sales management. Familiarity with CRM software, appointment scheduling systems, and basic dealership management tools is essential, along with knowledge of service department processes. Excellent communication, leadership, and problem-solving skills help you motivate teams and deliver outstanding customer experiences. These competencies ensure efficient service department workflow, higher customer retention, and achievement of business goals.

What is the difference between Service Bdc Manager vs Service Advisor?

AspectService Bdc ManagerService Advisor
CredentialsTypically requires dealership experience, customer service skills, and sometimes certifications in automotive service managementRequires automotive knowledge, customer service skills, and often ASE certifications
Work EnvironmentOffice-based role managing customer communications and dealership operationsFrontline role interacting directly with customers and technicians
Employer & Industry UsageUsed mainly in automotive dealerships to oversee service department operationsCommonly found in automotive service departments as the primary customer liaison

The Service Bdc Manager focuses on managing customer communications and dealership operations, while the Service Advisor directly interacts with customers to recommend and explain vehicle repairs. Both roles require automotive knowledge and customer service skills, but their responsibilities and work environments differ significantly.

What job makes $10,000 a month without a degree?

A Service Bdc Manager can potentially earn $10,000 or more per month through commissions and bonuses, especially in high-volume automotive dealerships. Success in this role depends on sales skills, experience, and performance, with some managers earning significant income without requiring a college degree.

What is the highest paid position at a car dealership?

At a car dealership, the highest paid positions are typically general managers or dealership owners, with general managers earning six-figure salaries based on experience and dealership size. Service BDC Managers usually earn a competitive salary plus bonuses, but they are not the top earners in the dealership hierarchy.
What are popular job titles related to Service Bdc Manager jobs in Indiana? For Service Bdc Manager jobs in Indiana, the most frequently searched job titles are:
What job categories do people searching Service Bdc Manager jobs in Indiana look for? The top searched job categories for Service Bdc Manager jobs in Indiana are:
What cities in Indiana are hiring for Service Bdc Manager jobs? Cities in Indiana with the most Service Bdc Manager job openings:
Service Bdc Manager jobs near you

Sales BDC Hare Chevrolet

asburyauto

Noblesville, IN

Other

Medical, Dental, Vision, Life, Retirement, PTO

Posted 23 days ago

Job description

Do you have a passion for developing relationships, providing exceptional guest experiences, and being an innovator in the automotive industry? As a BDC Sales Agent at Hare Chevrolet, you will have the opportunity to make a positive impact on our business and in the lives of our team members and customers every day. We are looking for energetic, customer-focused BDC Sales Agents who will help us redefine the car-buying experience. Does this sound like you? Apply now!

Our BDC (Business Development Center) Sales Agents are tasked with managing large amounts of inbound/outbound calls and emails in a timely manner. Identify customer needs, provide information on vehicle inventory, research issues and provide solutions or alternatives. Effective communication and a positive attitude are top traits rockstar agents exhibit!  

  • Contact and communicate with customers to identify automotive needs
  • Answer all calls in a prompt, professional and courteous manner
  • Use scripts to collect all pertinent customer information and document in the system accordingly 
  • All appointments must be entered into the dealership customer management system 
  • Agents must adhere to Asbury phone scripts
  • Maintain product knowledge certification and be able to articulate thorough knowledge and understanding of products
  • Must meet all daily and monthly performance goals; phone up percentages, appointments set percentages, show and sold percentages
  • Must be able and willing to make a high volume amount of calls a day
  • Document all communication with the customer in the customer management system
  • Complete internet lead management work plans on a daily basis
  • High volume calls, ranging from 50+ outbound calls per day and 50+emails each day
  • Follow all dealership processes and procedures, high frequency of contact with customers
  • Dedicate at least 3 hours of uninterrupted time each day to follow up on your own prospects
  • Must be comfortable role playing in front of team members during training
  • Excellent customer service skills & motivation to be successful
  • Be able to create and maintain customer relationships
  • Must arrive on time and be prompt to all shifts. Must remember to clock in and out for shifts and all breaks
  • Must have reliable transportation to and from work for all scheduled working hours
  • Advanced computer & phone skills 
  • Minimum typing 35-40 words per minute at minimum
  • Experience using customer tracking systems to track calls to customers preferred
  • Prior retail, sales, service BDC, receptionist, call center, or sales BDC experience preferred
  • Appointment setting experience a plus
  • Great communication skills
  • Able to multi-task in a fast paced environment
  • Various language proficiency is always a plus
  • Team player
  • Self-starter, manages time and conditions
  • Conducts themselves professionally at all times and works well under pressure
  • Good interpersonal skills and ability to work successfully in a team environment
  • Must be a minimum of eighteen years of age
  • Maintain valid Drivers License 
  • Must be able to pass pre-employment screens (background and drug test)

Company Benefits:

Pay and Recognition: 

  • Weekly pay
  • Paid holidays & paid time off 
  • Deferred Holiday Pay Match 
  • Paid training 
  • Stock Awards(select management and front-line team member’s eligible

Insurance / Retirement: 

  • Insurance: medical, vision, dental, accident, critical illness and hospital indemnity plans 
  • Up to 12 weeks paid pregnancy leave (disability leave) 
  • Paid Parental Leave 
  • Health savings 
  • Flex spending accounts (tax free) 
  • Short-term and Long-term disability plans 
  • Life Insurance (Whole Life and Term) 
  • 401k with company match

Learning, Tuition Assistance and Career Development: 

  • Digital career path tool to assist with career development 
  • Continuous training through Asbury's Internal Learning Management System 

Professional growth and development opportunities Additional advantages: 

  • Student loan relief resources 
  • Employee assistance program 
  • Employee discounts on parts and service repairs 
  • Scholarship awards 
  • Opportunities to join our community service initiatives, which includes paid volunteer hours 
  • Aggressive Employee referral program with bonus opportunities

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