The Warranty Administrator has the responsibility for the prompt and accurate submission of manufacturer and after-market warranty claims and the resulting collection of all warranty claim revenue.
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The Warranty Administrator has the responsibility for the prompt and accurate submission of manufacturer and after-market warranty claims and the resulting collection of all warranty claim revenue.
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Medical, Dental, Vision, Life, Retirement, PTO
Posted 24 days ago
Job description
The Warranty Administrator has the responsibility for the prompt and accurate submission of manufacturer and after-market warranty claims and the resulting collection of all warranty claim revenue.
- Adhere to all manufacturers and after-market warranty company’s policies and procedures
- Establish and maintain productive relationships with the manufacturer’s designated warranty representatives and the representatives of any after-market warranty company with which the dealership conducts business
- Review warranty repair orders for proper completion, accuracy, and legibility according to the applicable policies and procedure manuals
- Ensure that all necessary diagnostic forms accompany all repair orders requiring such per manufacturer’s warranty policy and procedures manual
- Determine and enter applicable labor operation codes, failure codes, and or, other administrative data required on repair orders
- Submit warranty claims to manufacturer or warranty companies using administrative tools available and in current use
- Ensure that all deductibles are properly documented so they are collected from the customer at the time of the repair completion/delivery
- Review all returned, and or, rejected warranty claims and prepare repair orders for immediate resubmission
- Maintain a record of all claims submitted, returner/rejected, or paid and their current status
- Strive to maintain a minimum warranty claims acceptance rate of 95% and no more than 10 days of warranty receivables
- Strong organizational skills and attention to detail a must
- Two years previous automotive/administrative work required
- Work with shop foremen, lead technicians and service advisors to effectively discuss warranty claims
- Must be a minimum of eighteen years of age
- Must be able to pass pre-employment screens (background and drug test)
Company Benefits:
Pay and Recognition:
- Weekly pay
- Paid holidays & paid time off
- Paid training
- Stock Awards (select management and front-line team members eligible)
Insurance / Retirement:
- Insurance: medical, vision, dental, accident, critical illness and hospital indemnity plans
- Up to 12 weeks paid pregnancy leave (disability leave)
- Paid Parental Leave
- Health savings
- Flex spending accounts (tax-free)
- Short-term and Long-term disability plans
- Life Insurance (Whole Life and Term)
- 401k with company match
- Pet Insurance
Learning, Tuition Assistance and Career Development:
- Digital career path tool to assist with career development
- Continuous training through Asbury's Internal Learning Management System
Professional growth and development opportunities. Additional advantages:
- Technician Student loan relief resources
- Employee assistance program
- Employee discounts on parts and service repairs
- Scholarship awards
- Opportunities to join our community service initiatives, which includes paid volunteer hours
- Employee referral program with bonus opportunities
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