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Service Bdc Manager Jobs in Indiana (NOW HIRING)

Lexus

BDC Agent

Indianapolis, IN · On-site

BDC Agent Join a Leading Automotive Group The Tom Wood Lexus, is seeking a Business Development ... services and programs * Maintain detailed records and update customer information in CRM systems

ANDY MOHR

BDC Rep

Merrillville, IN · On-site

$14.75 - $19.75/hr

Generate management reports for use in identifying Sales and Service opportunities. * Support staff and clients by handling escalated calls/situations * Manage descriptions of inventory displayed on ...

ANDY MOHR

BDC Rep

Merrillville, IN · On-site

$14.75 - $19.75/hr

Generate management reports for use in identifying Sales and Service opportunities. * Support staff and clients by handling escalated calls/situations * Manage descriptions of inventory displayed on ...

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All JobsService Bdc JobsService Bdc Manager JobsService Bdc Manager Jobs in Indiana

Service Bdc Manager information

See Indiana salary details

$18.1K

$65.8K

$109.9K

How much do service bdc manager jobs pay per year?

As of Aug 7, 2026, the average yearly pay for service bdc manager in Indiana is $65,842.00, according to ZipRecruiter salary data. Most workers in this role earn between $45,700.00 and $81,400.00 per year, depending on experience, location, and employer.

What is a Service BDC Manager?

A Service BDC (Business Development Center) Manager oversees the team responsible for managing customer communications and appointments for a dealership's service department. They handle inbound and outbound calls, schedule service appointments, follow up on missed opportunities, and ensure a high level of customer satisfaction. The Service BDC Manager also trains and motivates staff, sets performance goals, and uses data to improve processes. Their role is vital in maximizing service department efficiency and increasing customer retention.

How to become a Service Bdc Manager?

To become a Service Bdc Manager, candidates typically need experience in automotive service departments, strong customer service skills, and knowledge of dealership operations. A high school diploma or equivalent is usually required, and some employers prefer candidates with prior experience in sales or service coordination. Developing skills in communication, organization, and familiarity with dealership management software can also be beneficial.

How does a Service BDC Manager typically collaborate with service advisors and technicians to improve customer satisfaction?

A Service BDC (Business Development Center) Manager plays a crucial liaison role between the customer-facing BDC team, service advisors, and technicians. They ensure that appointments are scheduled efficiently, customer concerns are clearly communicated, and follow-ups are handled promptly. By regularly meeting with service advisors and technicians, the manager helps address workflow bottlenecks, shares customer feedback, and implements process improvements to enhance the overall service experience. This collaborative approach not only streamlines operations but also directly contributes to higher customer satisfaction and retention.

What are the key skills and qualifications needed to thrive as a Service BDC Manager?

To thrive as a Service BDC Manager, you need experience in automotive service operations, strong organizational abilities, and a background in customer service or sales management. Familiarity with CRM software, appointment scheduling systems, and basic dealership management tools is essential, along with knowledge of service department processes. Excellent communication, leadership, and problem-solving skills help you motivate teams and deliver outstanding customer experiences. These competencies ensure efficient service department workflow, higher customer retention, and achievement of business goals.

What is the difference between Service Bdc Manager vs Service Advisor?

AspectService Bdc ManagerService Advisor
CredentialsTypically requires dealership experience, customer service skills, and sometimes certifications in automotive service managementRequires automotive knowledge, customer service skills, and often ASE certifications
Work EnvironmentOffice-based role managing customer communications and dealership operationsFrontline role interacting directly with customers and technicians
Employer & Industry UsageUsed mainly in automotive dealerships to oversee service department operationsCommonly found in automotive service departments as the primary customer liaison

The Service Bdc Manager focuses on managing customer communications and dealership operations, while the Service Advisor directly interacts with customers to recommend and explain vehicle repairs. Both roles require automotive knowledge and customer service skills, but their responsibilities and work environments differ significantly.

What are popular job titles related to Service Bdc Manager jobs in Indiana? For Service Bdc Manager jobs in Indiana, the most frequently searched job titles are:
What job categories do people searching Service Bdc Manager jobs in Indiana look for? The top searched job categories for Service Bdc Manager jobs in Indiana are:
What cities in Indiana are hiring for Service Bdc Manager jobs? Cities in Indiana with the most Service Bdc Manager job openings:
Service Bdc Manager jobs near you

Automotive Sales BDC Rep

Rohrman Indy Hyundai

Indianapolis, IN

$2.0K/wk

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 29 days ago

Job description

Sales BDC Specialist

Our Business Development Centers are the first point of contact for thousands of customers — and a strong BDC means a strong dealership.

We're looking for a driven, people-oriented BDC Specialist to manage incoming sales calls and internet leads. Your goal is simple: connect with customers, understand their needs, and set quality appointments that give our product specialists the best shot at closing. If you're a strong communicator who loves hitting goals and building relationships, you'll thrive here.

Responsibilities

  • Answer all incoming sales phone calls and respond to internet leads promptly and professionally.
  • Set and log customer appointments in the CRM for product specialists, following dealership guidelines.
  • Maintain consistent follow-up with all prospects through calls, texts, and emails to drive show and close rates.
  • Build and manage a prospect development system to generate repeat and referral business.
  • Stay current on vehicle inventory, new products, features, and promotions to speak confidently with customers.
  • Track daily, weekly, and monthly activity in the CRM; analyze results and adjust outreach strategies accordingly.
  • Attend product and sales training sessions as directed by the BDC Team Leader.

Schedule and Compensation

  • Monday - Friday position
  • Paid Weekly 

Requirements

  • High school diploma or GED required; prior BDC, sales, or customer service experience preferred.
  • Excellent communication skills — comfortable on the phone, via text, and over email.
  • Proficiency with CRM tools; experience with dealership CRM platforms is a plus.
  • Self-motivated, goal-driven, and able to maintain enthusiasm through high call volumes.
  • Valid driver's license with an acceptable driving record.

Benefits

  • Affordable Health Insurance: Comprehensive medical, dental, and vision coverage for you and your family.
  • Competitive 401(k): Build your future with our retirement savings plan.
  • Paid Time Off (PTO): Includes paid holidays and vacation after 90 days of full-time employment.
  • Paid Maternity & Paternity Leave: Support for new mothers and fathers.
  • Paylocity "Pay On Demand": Access your earnings before payday (up to $2,000).
  • Employee Discounts: Discounts on vehicle servicing and new car purchases.
  • Continuous Training & Mentorship: Grow professionally and advance your career within our group.
  • Employee Tenure & Recognition Program: We celebrate milestones and contributions.
  • Fun Company Events: Awesome experiences for employees and their families!

About Rohrman Automotive Group

Rohrman Automotive Group is one of the Midwest's most respected dealership groups, with locations across Indiana, Illinois, and Wisconsin representing a wide range of top automotive brands. We are a family-rooted organization built on a culture of accountability, performance, and people.

We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or protected veteran status.

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