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Service Bdc Manager Jobs (NOW HIRING)

Loganville Ford

BDC Manager

Loganville, GA

Position Overview The BDC Manager is responsible for leading a high-energy Business Development ... Employee discounts on vehicles, parts, and service. * Professional development and career ...

Davis Moore

Automotive Service BDC Rep

Wichita, KS · On-site

$13.75 - $18/hr

The Customer Service BDC Consultant utilizes their selling ability, computer skills, courteous ... with BDC Manager and communicate effectively and efficiently. * Organized, multi-tasked, self ...

Drivelab Automotive Group

BDC Manager

Houston, TX · On-site

Business Development Center (BDC) Manager - Automotive We offer great pay and excellent benefits ... Overall knowledge of automotive sales and service department operations * Strong organizational ...

Drivelab Automotive Group

BDC Manager

Houston, TX · On-site

Business Development Center (BDC) Manager - Automotive We offer great pay and excellent benefits ... Overall knowledge of automotive sales and service department operations * Strong organizational ...

Drivelab Automotive Group

BDC Manager

Houston, TX · On-site

Business Development Center (BDC) Manager - Automotive We offer great pay and excellent benefits ... Overall knowledge of automotive sales and service department operations * Strong organizational ...

Courage Kia

BDC Manager

Gastonia, NC · On-site

If you are willing to go above and beyond and are committed to delivering exceptional customer service, submit your resume. Business Development Center (BDC) Manager Compensation and Benefits:

Ron Tirapelli Ford

BDC Manager

Joliet, IL · On-site

$70K - $110K/yr

As our BDC Manager, you'll be the guiding force behind our lead generation and customer engagement ... Collaborate with the sales and service departments to create a seamless customer experience.

Davis-Moore Automotive

Automotive Service BDC Rep

Wichita, KS · On-site

$13.75 - $18/hr

The Customer Service BDC Consultantutilizes their selling ability, computer skills, courteous phone ... with BDC Manager and communicate effectively and efficiently. * Organized, multi-tasked, self ...

Nissan of Boerne

BDC Manager

San Antonio, TX · On-site

Business Development Center (BDC) Manager - Automotive We offer great pay and excellent benefits ... Work with Service and/or Sales department * Maximizing appointment opportunities * Working with ...

24 Auto Group

BDC Service Agent

North Dartmouth, MA · On-site

$15.25 - $20.25/hr

BDC Manager/Director FLSA Status: Non-Exempt 24 Auto Group is in search of an Automotive Service BDC Agent to join our dealership family. $60,000 to $90,000 a yeaar Position Summary: The BDC Service ...

Westchester Toyota

BDC Sales Consultant

Yonkers, NY · On-site

$15.50 - $20.75/hr

Automotive Customer Service BDC Consultant Sales BDC $75,000k+ If you believe Customer Service is a ... with BDC Manager and communicate effectively and efficiently. * Organized, multi-tasked, self ...

Hartford Toyota Superstore

BDC Manager

Hartford, CT · On-site

$65K - $100K/yr

Collaborate with the sales and service departments to ensure seamless lead-handling processes ... Proven experience in automotive BDC management or similar leadership roles. * Strong knowledge of ...

Kunes Auto

BDC Manager

Sycamore, IL · On-site

$140K - $145K/yr

... Center) Manager to lead our Sycamore Hyundai dealership BDC team. You'll manage inbound and ... Oversee no-show follow-ups, CSI calls, and service drive opportunities * Collaborate with Sales ...

24 Auto Group

BDC Service Agent

North Dartmouth, MA · On-site

$15.25 - $20.25/hr

BDC Manager/Director FLSA Status: Non-Exempt 24 Auto Group is in search of an Automotive Service BDC Agent to join our dealership family. $60,000 to $90,000 a yeaar Position Summary: The BDC Service ...

Kunes Auto Group

BDC Manager

Sycamore, IL · On-site

$140K - $145K/yr

Oversee no-show follow-ups, CSI calls, and service drive opportunities * Collaborate with Sales ... Prior experience in BDC Management is strongly preferred * Strong communication, organization, and ...

Westchester Toyota

BDC Sales Consultant

Yonkers, NY

$75K/yr

Automotive Customer Service BDC Consultant Sales BDC $75,000k+ If you believe Customer Service is a ... BDC Manager and communicate effectively and efficiently. • Organized, multi-tasked, self ...

Keffer Chrysler Jeep Dodge

Service BDC

Charlotte, NC · On-site

$14.75 - $19.50/hr

... ) system. - Collaborate with service advisors, technicians, and other team members to ensure ... BDC role, we encourage you to apply. Join our team and help us elevate the level of service we ...

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Service Bdc Manager information

See salary details

$19K

$69.2K

$115.5K

How much do service bdc manager jobs pay per year?

As of Sep 7, 2026, the average yearly pay for service bdc manager in the United States is $69,194.00, according to ZipRecruiter salary data. Most workers in this role earn between $48,000.00 and $85,500.00 per year, depending on experience, location, and employer.

What is a Service BDC Manager?

A Service BDC (Business Development Center) Manager oversees the team responsible for managing customer communications and appointments for a dealership's service department. They handle inbound and outbound calls, schedule service appointments, follow up on missed opportunities, and ensure a high level of customer satisfaction. The Service BDC Manager also trains and motivates staff, sets performance goals, and uses data to improve processes. Their role is vital in maximizing service department efficiency and increasing customer retention.

What are the key skills and qualifications needed to thrive as a Service BDC Manager?

To thrive as a Service BDC Manager, you need experience in automotive service operations, strong organizational abilities, and a background in customer service or sales management. Familiarity with CRM software, appointment scheduling systems, and basic dealership management tools is essential, along with knowledge of service department processes. Excellent communication, leadership, and problem-solving skills help you motivate teams and deliver outstanding customer experiences. These competencies ensure efficient service department workflow, higher customer retention, and achievement of business goals.

How does a Service BDC Manager typically collaborate with service advisors and technicians to improve customer satisfaction?

A Service BDC (Business Development Center) Manager plays a crucial liaison role between the customer-facing BDC team, service advisors, and technicians. They ensure that appointments are scheduled efficiently, customer concerns are clearly communicated, and follow-ups are handled promptly. By regularly meeting with service advisors and technicians, the manager helps address workflow bottlenecks, shares customer feedback, and implements process improvements to enhance the overall service experience. This collaborative approach not only streamlines operations but also directly contributes to higher customer satisfaction and retention.

What is the difference between Service Bdc Manager vs Service Advisor?

AspectService Bdc ManagerService Advisor
CredentialsTypically requires dealership experience, customer service skills, and sometimes certifications in automotive service managementRequires automotive knowledge, customer service skills, and often ASE certifications
Work EnvironmentOffice-based role managing customer communications and dealership operationsFrontline role interacting directly with customers and technicians
Employer & Industry UsageUsed mainly in automotive dealerships to oversee service department operationsCommonly found in automotive service departments as the primary customer liaison

The Service Bdc Manager focuses on managing customer communications and dealership operations, while the Service Advisor directly interacts with customers to recommend and explain vehicle repairs. Both roles require automotive knowledge and customer service skills, but their responsibilities and work environments differ significantly.

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What states have the most Service Bdc Manager jobs?

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Service Bdc Manager jobs near you
Infographic showing various Service Bdc Manager job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 77% Full Time, 19% Part Time, and 3% Contract. Highlights an 92% Physical, 1% Hybrid, and 7% Remote job distribution, with an average salary of $69,194 per year, or $33.3 per hour.

BDC Manager

Loganville Ford

Loganville, GA

Full-time

Medical, Dental, Vision

Re-posted 29 days ago

Job description

Position Overview

The BDC Manager is responsible for leading a high-energy Business Development Center focused on maximizing dealership sales and profitability. You will oversee the BDC team to ensure every lead—whether via phone, email, or chat—is handled with the highest level of professionalism and urgency. Your primary goal is to drive showroom traffic by converting leads into confirmed appointments and ensuring a seamless handoff to the sales floor.

Key Responsibilities

  • Team Leadership & Training: Recruit, hire, and coach a team of BDC Representatives. Conduct daily "one-on-ones" and weekly training sessions on word tracks, objection handling, and CRM proficiency.

  • Lead Management: Monitor the CRM to ensure 100% lead attribution and timely follow-up. Audit outbound calls and emails for quality and consistency.

  • Performance Tracking: Manage and report on Key Performance Indicators (KPIs), including:

    • Lead-to-Appointment Ratio

    • Appointment Show Rate

    • Appointment-to-Sale Conversion

  • Strategic Campaign Execution: Work with the marketing team to align BDC outreach with current dealership promotions, including 2027 Ford model launches and Plan pricing initiatives.

  • Inter-Departmental Collaboration: Maintain a strong relationship with the Sales Managers and Floor Managers to ensure appointments are greeted promptly and customer data is accurately transferred.

  • Process Optimization: Continuously refine BDC workflows to decrease response times and increase engagement across multiple platforms (social media, third-party leads, and service-to-sales mining).

Qualifications

  • Experience: 3+ years of experience in an Automotive BDC or Sales Management role (Ford experience preferred).

  • Tech Savvy: Expert-level proficiency with CRM systems (e.g., VinSolutions, Elead, DriveCentric) and inventory management tools.

  • Communication: Exceptional verbal and written communication skills with the ability to craft compelling email and text templates.

  • Leadership: Proven track record of motivating a team to meet and exceed monthly quotas.

  • Education: High School Diploma required; Bachelor’s degree in Business or Marketing is a plus.

What We Offer

  • Competitive pay plus performance-based monthly bonuses.

  • Comprehensive benefits package (Health, Dental, Vision).

  • Employee discounts on vehicles, parts, and service.

  • Professional development and career advancement opportunities within a growing dealership.

Core Competency Visualized

The BDC Manager acts as the filter at the top and middle of this funnel, ensuring the volume of leads (Top) is effectively condensed into high-quality showroom appointments (Middle).

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