BDC Manager
Loganville, GA · On-site
Position Overview The BDC Manager is responsible for leading a high-energy Business Development ... Employee discounts on vehicles, parts, and service. * Professional development and career ...
BDC Manager
Loganville, GA · On-site
Position Overview The BDC Manager is responsible for leading a high-energy Business Development ... Employee discounts on vehicles, parts, and service. * Professional development and career ...
BDC Manager
Loganville, GA · On-site
Position Overview The BDC Manager is responsible for leading a high-energy Business Development ... Employee discounts on vehicles, parts, and service. * Professional development and career ...
Quick apply
BDC Manager
Loganville, GA · On-site
Position Overview The BDC Manager is responsible for leading a high-energy Business Development ... Employee discounts on vehicles, parts, and service. * Professional development and career ...
Automotive Service BDC Rep
Wichita, KS · On-site
$13.75 - $18/hr
Salary: The Customer Service BDC Consultantutilizes their selling ability, computer skills ... with BDC Manager and communicate effectively and efficiently. * Organized, multi-tasked, self ...
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Automotive Service BDC Rep
Wichita, KS · On-site
$13.75 - $18/hr
Salary: The Customer Service BDC Consultantutilizes their selling ability, computer skills ... with BDC Manager and communicate effectively and efficiently. * Organized, multi-tasked, self ...
Automotive Service BDC Rep
$13.75 - $18/hr
The Customer Service BDC Consultantutilizes their selling ability, computer skills, courteous phone ... with BDC Manager and communicate effectively and efficiently. * Organized, multi-tasked, self ...
Automotive Service BDC Rep
$13.75 - $18/hr
The Customer Service BDC Consultantutilizes their selling ability, computer skills, courteous phone ... with BDC Manager and communicate effectively and efficiently. * Organized, multi-tasked, self ...
BDC Manager
$65K - $100K/yr
Collaborate with the sales and service departments to ensure seamless lead-handling processes ... Proven experience in automotive BDC management or similar leadership roles. * Strong knowledge of ...
BDC Manager
$65K - $100K/yr
Collaborate with the sales and service departments to ensure seamless lead-handling processes ... Proven experience in automotive BDC management or similar leadership roles. * Strong knowledge of ...
BDC Manager
North Bergen, NJ · On-site
Manage and mentor BDC team members, including recruitment, training, and performance evaluation ... Set and achieve sales, customer service, and revenue targets. * Develop and maintain a ...
BDC Manager
North Bergen, NJ · On-site
Manage and mentor BDC team members, including recruitment, training, and performance evaluation ... Set and achieve sales, customer service, and revenue targets. * Develop and maintain a ...
Service BDC Supervisor
Fort Mill, SC · On-site
... managers, and leadership Improve customer communication before, during, and after the visit What We're Looking For Automotive BDC or service experience preferred Strong leadership and communication ...
Service BDC Supervisor
Fort Mill, SC · On-site
... managers, and leadership Improve customer communication before, during, and after the visit What We're Looking For Automotive BDC or service experience preferred Strong leadership and communication ...
Service BDC Supervisor
Fort Mill, SC · On-site
... managers, and leadership Improve customer communication before, during, and after the visit What We're Looking For Automotive BDC or service experience preferred Strong leadership and communication ...
Service BDC Supervisor
Fort Mill, SC · On-site
... managers, and leadership Improve customer communication before, during, and after the visit What We're Looking For Automotive BDC or service experience preferred Strong leadership and communication ...
Service BDC Supervisor
Fort Mill, SC · On-site
... managers, and leadership Improve customer communication before, during, and after the visit What We're Looking For Automotive BDC or service experience preferred Strong leadership and communication ...
Service BDC Supervisor
Fort Mill, SC · On-site
... managers, and leadership Improve customer communication before, during, and after the visit What We're Looking For Automotive BDC or service experience preferred Strong leadership and communication ...
Automotive BDC Manager
Albany, NY · On-site
$90K - $120K/yr
Coordinate with sales and service departments to ensure seamless customer experience. * Train ... Proven experience in automotive BDC management or a related sales management role. * Strong ...
Automotive BDC Manager
Albany, NY · On-site
$90K - $120K/yr
Coordinate with sales and service departments to ensure seamless customer experience. * Train ... Proven experience in automotive BDC management or a related sales management role. * Strong ...
Service BDC Supervisor
Fort Mill, SC · On-site
... managers, and leadership Improve customer communication before, during, and after the visit What We're Looking For Automotive BDC or service experience preferred Strong leadership and communication ...
Service BDC Supervisor
Fort Mill, SC · On-site
... managers, and leadership Improve customer communication before, during, and after the visit What We're Looking For Automotive BDC or service experience preferred Strong leadership and communication ...
Service BDC Supervisor
Fort Mill, SC · On-site
... managers, and leadership Improve customer communication before, during, and after the visit What We're Looking For Automotive BDC or service experience preferred Strong leadership and communication ...
Quick apply
Service BDC Supervisor
Fort Mill, SC · On-site
... managers, and leadership Improve customer communication before, during, and after the visit What We're Looking For Automotive BDC or service experience preferred Strong leadership and communication ...
... managers, and leadership Improve customer communication before, during, and after the visit What We're Looking For Automotive BDC or service experience preferred Strong leadership and communication ...
... managers, and leadership Improve customer communication before, during, and after the visit What We're Looking For Automotive BDC or service experience preferred Strong leadership and communication ...
Customer Service Representative - Service BDC Agent
Hattiesburg, MS · On-site
$15.25 - $19.75/hr
You'll work closely with the BDC Manager, Service Advisors, Service Managers, and support staff to ensure a seamless service process. Responsibilities * Receive and manage inbound service calls and ...
Quick apply
Customer Service Representative - Service BDC Agent
Hattiesburg, MS · On-site
$15.25 - $19.75/hr
You'll work closely with the BDC Manager, Service Advisors, Service Managers, and support staff to ensure a seamless service process. Responsibilities * Receive and manage inbound service calls and ...
BDC Sales Consultant
$15.50 - $20.75/hr
Automotive Customer Service BDC Consultant Sales BDC $75,000k+ If you believe Customer Service is a ... BDC Manager and communicate effectively and efficiently. • Organized, multi-tasked, self ...
Quick apply
BDC Sales Consultant
$15.50 - $20.75/hr
Automotive Customer Service BDC Consultant Sales BDC $75,000k+ If you believe Customer Service is a ... BDC Manager and communicate effectively and efficiently. • Organized, multi-tasked, self ...
Service BDC
Charlotte, NC · On-site
$14.75 - $19.50/hr
... ) system. - Collaborate with service advisors, technicians, and other team members to ensure ... BDC role, we encourage you to apply. Join our team and help us elevate the level of service we ...
Quick apply
Service BDC
Charlotte, NC · On-site
$14.75 - $19.50/hr
... ) system. - Collaborate with service advisors, technicians, and other team members to ensure ... BDC role, we encourage you to apply. Join our team and help us elevate the level of service we ...
Customer Service Representative - Service BDC Agent
Hattiesburg, MS · On-site
$11.75 - $15.25/hr
You'll work closely with the BDC Manager, Service Advisors, Service Managers, and support staff to ensure a seamless service process. Responsibilities * Receive and manage inbound service calls and ...
Customer Service Representative - Service BDC Agent
Hattiesburg, MS · On-site
$11.75 - $15.25/hr
You'll work closely with the BDC Manager, Service Advisors, Service Managers, and support staff to ensure a seamless service process. Responsibilities * Receive and manage inbound service calls and ...
Automotive BDC Manager
Albany, NY · On-site
$90K - $120K/yr
Coordinate with sales and service departments to ensure seamless customer experience. * Train ... Proven experience in automotive BDC management or a related sales management role. * Strong ...
Automotive BDC Manager
Albany, NY · On-site
$90K - $120K/yr
Coordinate with sales and service departments to ensure seamless customer experience. * Train ... Proven experience in automotive BDC management or a related sales management role. * Strong ...
Our continued commitment is to improve our dealerships and services to satisfy our customer's wants ... In addition, the BDC Manager hires, trains, and monitors the team which handles most follow-up, all ...
Quick apply
Our continued commitment is to improve our dealerships and services to satisfy our customer's wants ... In addition, the BDC Manager hires, trains, and monitors the team which handles most follow-up, all ...
BDC MANAGER
Tallahassee, FL · On-site
BDC Manager - Lead From the Front High-Volume Hyundai Dealership We don't need another manager. We ... You're on the phones, coaching in real-time, and working hand-in-hand with sales, service, and ...
Quick apply
BDC MANAGER
Tallahassee, FL · On-site
BDC Manager - Lead From the Front High-Volume Hyundai Dealership We don't need another manager. We ... You're on the phones, coaching in real-time, and working hand-in-hand with sales, service, and ...
Service Bdc Manager information
See salary details
$19K - $27.8K
3% of jobs
$27.8K - $36.5K
4% of jobs
$36.5K - $45.3K
9% of jobs
$48.6K is the 25th percentile. Wages below this are outliers.
$45.3K - $54.1K
22% of jobs
The median wage is $62.5K / yr.
$54.1K - $62.9K
12% of jobs
$62.9K - $71.6K
8% of jobs
$71.6K - $80.4K
11% of jobs
$83.5K is the 75th percentile. Wages above this are outliers.
$80.4K - $89.2K
16% of jobs
$89.2K - $98K
9% of jobs
$98K - $106.7K
4% of jobs
$106.7K - $115.5K
1% of jobs
$19K
$69.2K
$115.5K
How much do service bdc manager jobs pay per year?
As of Jun 9, 2026, the average yearly pay for service bdc manager in the United States is $69,194.00, according to ZipRecruiter salary data. Most workers in this role earn between $48,000.00 and $85,500.00 per year, depending on experience, location, and employer.
What is a Service BDC Manager?
A Service BDC (Business Development Center) Manager oversees the team responsible for managing customer communications and appointments for a dealership's service department. They handle inbound and outbound calls, schedule service appointments, follow up on missed opportunities, and ensure a high level of customer satisfaction. The Service BDC Manager also trains and motivates staff, sets performance goals, and uses data to improve processes. Their role is vital in maximizing service department efficiency and increasing customer retention.
How does a Service BDC Manager typically collaborate with service advisors and technicians to improve customer satisfaction?
A Service BDC (Business Development Center) Manager plays a crucial liaison role between the customer-facing BDC team, service advisors, and technicians. They ensure that appointments are scheduled efficiently, customer concerns are clearly communicated, and follow-ups are handled promptly. By regularly meeting with service advisors and technicians, the manager helps address workflow bottlenecks, shares customer feedback, and implements process improvements to enhance the overall service experience. This collaborative approach not only streamlines operations but also directly contributes to higher customer satisfaction and retention.
What are the key skills and qualifications needed to thrive as a Service BDC Manager, and why are they important?
To thrive as a Service BDC Manager, you need experience in automotive service operations, strong organizational abilities, and a background in customer service or sales management. Familiarity with CRM software, appointment scheduling systems, and basic dealership management tools is essential, along with knowledge of service department processes. Excellent communication, leadership, and problem-solving skills help you motivate teams and deliver outstanding customer experiences. These competencies ensure efficient service department workflow, higher customer retention, and achievement of business goals.
What is the difference between Service Bdc Manager vs Service Advisor?
| Aspect | Service Bdc Manager | Service Advisor |
|---|---|---|
| Credentials | Typically requires dealership experience, customer service skills, and sometimes certifications in automotive service management | Requires automotive knowledge, customer service skills, and often ASE certifications |
| Work Environment | Office-based role managing customer communications and dealership operations | Frontline role interacting directly with customers and technicians |
| Employer & Industry Usage | Used mainly in automotive dealerships to oversee service department operations | Commonly found in automotive service departments as the primary customer liaison |
The Service Bdc Manager focuses on managing customer communications and dealership operations, while the Service Advisor directly interacts with customers to recommend and explain vehicle repairs. Both roles require automotive knowledge and customer service skills, but their responsibilities and work environments differ significantly.
More about Service Bdc Manager jobs
What cities are hiring for Service Bdc Manager jobs? Cities with the most Service Bdc Manager job openings:
What states have the most Service Bdc Manager jobs? States with the most job openings for Service Bdc Manager jobs include:
What job categories do people searching Service Bdc Manager jobs look for? The top searched job categories for Service Bdc Manager jobs are:
Full-time
Medical, Dental, Vision
Posted 29 days ago
Job description
Position Overview
The BDC Manager is responsible for leading a high-energy Business Development Center focused on maximizing dealership sales and profitability. You will oversee the BDC team to ensure every lead-whether via phone, email, or chat-is handled with the highest level of professionalism and urgency. Your primary goal is to drive showroom traffic by converting leads into confirmed appointments and ensuring a seamless handoff to the sales floor.
Key Responsibilities
The BDC Manager acts as the filter at the top and middle of this funnel, ensuring the volume of leads (Top) is effectively condensed into high-quality showroom appointments (Middle).
The BDC Manager is responsible for leading a high-energy Business Development Center focused on maximizing dealership sales and profitability. You will oversee the BDC team to ensure every lead-whether via phone, email, or chat-is handled with the highest level of professionalism and urgency. Your primary goal is to drive showroom traffic by converting leads into confirmed appointments and ensuring a seamless handoff to the sales floor.
Key Responsibilities
- Team Leadership & Training: Recruit, hire, and coach a team of BDC Representatives. Conduct daily "one-on-ones" and weekly training sessions on word tracks, objection handling, and CRM proficiency.
- Lead Management: Monitor the CRM to ensure 100% lead attribution and timely follow-up. Audit outbound calls and emails for quality and consistency.
- Performance Tracking: Manage and report on Key Performance Indicators (KPIs), including:
- Lead-to-Appointment Ratio
- Appointment Show Rate
- Appointment-to-Sale Conversion
- Strategic Campaign Execution: Work with the marketing team to align BDC outreach with current dealership promotions, including 2027 Ford model launches and Plan pricing initiatives.
- Inter-Departmental Collaboration: Maintain a strong relationship with the Sales Managers and Floor Managers to ensure appointments are greeted promptly and customer data is accurately transferred.
- Process Optimization: Continuously refine BDC workflows to decrease response times and increase engagement across multiple platforms (social media, third-party leads, and service-to-sales mining).
- Experience: 3+ years of experience in an Automotive BDC or Sales Management role (Ford experience preferred).
- Tech Savvy: Expert-level proficiency with CRM systems (e.g., VinSolutions, Elead, DriveCentric) and inventory management tools.
- Communication: Exceptional verbal and written communication skills with the ability to craft compelling email and text templates.
- Leadership: Proven track record of motivating a team to meet and exceed monthly quotas.
- Education: High School Diploma required; Bachelor's degree in Business or Marketing is a plus.
- Competitive pay plus performance-based monthly bonuses.
- Comprehensive benefits package (Health, Dental, Vision).
- Employee discounts on vehicles, parts, and service.
- Professional development and career advancement opportunities within a growing dealership.
The BDC Manager acts as the filter at the top and middle of this funnel, ensuring the volume of leads (Top) is effectively condensed into high-quality showroom appointments (Middle).