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Service Bdc Manager Jobs (NOW HIRING)

Anderson Automotive Group

BDC Manager

Cape Coral, FL · On-site

A successful individual would have a proven track record for providing outstanding customer service and sales. Candidates are required to have previous BDC Manager experience and preferred to have ...

Loganville Ford

BDC Manager

Loganville, GA

Position Overview The BDC Manager is responsible for leading a high-energy Business Development ... Employee discounts on vehicles, parts, and service. * Professional development and career ...

Courage Kia

BDC Manager

Gastonia, NC · On-site

If you are willing to go above and beyond and are committed to delivering exceptional customer service, submit your resume. Business Development Center (BDC) Manager Compensation and Benefits:

Davis Moore

Automotive Service BDC Rep

Wichita, KS · On-site

$13.75 - $18/hr

Salary: The Customer Service BDC Consultantutilizes their selling ability, computer skills ... with BDC Manager and communicate effectively and efficiently. * Organized, multi-tasked, self ...

Anderson Automotive Group

BDC Manager

Cape Coral, FL · On-site

A successful individual would have a proven track record for providing outstanding customer service and sales. Candidates are required to have previous BDC Manager experience and preferred to have ...

Crossroads Chevrolet

BDC Manager

Mount Hope, WV

BDC Manager - Beckley Chevrolet Beckley Chevrolet is looking for an experienced, high-energy BDC ... Positive attitude with a commitment to delivering outstanding customer service. What We Offer

Crossroads Chevrolet

BDC Manager

Mount Hope, WV · On-site

BDC Manager - Beckley Chevrolet Beckley Chevrolet is looking for an experienced, high-energy BDC ... Positive attitude with a commitment to delivering outstanding customer service. What We Offer

Crossroads Chevrolet

BDC Manager

Mount Hope, WV

BDC Manager - Beckley Chevrolet Beckley Chevrolet is looking for an experienced, high-energy BDC ... Positive attitude with a commitment to delivering outstanding customer service. What We Offer

Crossroads Chevrolet

BDC Manager

Mount Hope, WV · On-site

BDC Manager - Beckley Chevrolet Beckley Chevrolet is looking for an experienced, high-energy BDC ... Positive attitude with a commitment to delivering outstanding customer service. What We Offer

Crossroads Chevrolet

BDC Manager

Mount Hope, WV

BDC Manager - Beckley Chevrolet Beckley Chevrolet is looking for an experienced, high-energy BDC ... Positive attitude with a commitment to delivering outstanding customer service. What We Offer

Hartford Toyota Superstore

BDC Manager

Hartford, CT

$65K - $100K/yr

Collaborate with the sales and service departments to ensure seamless lead-handling processes ... Proven experience in automotive BDC management or similar leadership roles. * Strong knowledge of ...

Kunes Auto

BDC Manager

Sycamore, IL · On-site

... Center) Manager to lead our Sycamore Hyundai dealership BDC team. You'll manage inbound and ... Oversee no-show follow-ups, CSI calls, and service drive opportunities * Collaborate with Sales ...

Kunes Auto Group

BDC Manager

Sycamore, IL · On-site

Oversee no-show follow-ups, CSI calls, and service drive opportunities * Collaborate with Sales ... Prior experience in BDC Management is strongly preferred * Strong communication, organization, and ...

Keffer Chrysler Jeep Dodge

Service BDC

Charlotte, NC

$14.75 - $19.50/hr

... ) system. - Collaborate with service advisors, technicians, and other team members to ensure ... BDC role, we encourage you to apply. Join our team and help us elevate the level of service we ...

Westchester Toyota

BDC Sales Consultant

Yonkers, NY · On-site

$15.50 - $20.75/hr

Automotive Customer Service BDC Consultant Sales BDC $75,000k+ If you believe Customer Service is a ... BDC Manager and communicate effectively and efficiently. • Organized, multi-tasked, self ...

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Service Bdc Manager information

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$19K

$69.2K

$115.5K

How much do service bdc manager jobs pay per year?

As of Jul 16, 2026, the average yearly pay for service bdc manager in the United States is $69,194.00, according to ZipRecruiter salary data. Most workers in this role earn between $48,000.00 and $85,500.00 per year, depending on experience, location, and employer.

What is a Service BDC Manager?

A Service BDC (Business Development Center) Manager oversees the team responsible for managing customer communications and appointments for a dealership's service department. They handle inbound and outbound calls, schedule service appointments, follow up on missed opportunities, and ensure a high level of customer satisfaction. The Service BDC Manager also trains and motivates staff, sets performance goals, and uses data to improve processes. Their role is vital in maximizing service department efficiency and increasing customer retention.

How does a Service BDC Manager typically collaborate with service advisors and technicians to improve customer satisfaction?

A Service BDC (Business Development Center) Manager plays a crucial liaison role between the customer-facing BDC team, service advisors, and technicians. They ensure that appointments are scheduled efficiently, customer concerns are clearly communicated, and follow-ups are handled promptly. By regularly meeting with service advisors and technicians, the manager helps address workflow bottlenecks, shares customer feedback, and implements process improvements to enhance the overall service experience. This collaborative approach not only streamlines operations but also directly contributes to higher customer satisfaction and retention.

What are the key skills and qualifications needed to thrive as a Service BDC Manager, and why are they important?

To thrive as a Service BDC Manager, you need experience in automotive service operations, strong organizational abilities, and a background in customer service or sales management. Familiarity with CRM software, appointment scheduling systems, and basic dealership management tools is essential, along with knowledge of service department processes. Excellent communication, leadership, and problem-solving skills help you motivate teams and deliver outstanding customer experiences. These competencies ensure efficient service department workflow, higher customer retention, and achievement of business goals.

What is the difference between Service Bdc Manager vs Service Advisor?

AspectService Bdc ManagerService Advisor
CredentialsTypically requires dealership experience, customer service skills, and sometimes certifications in automotive service managementRequires automotive knowledge, customer service skills, and often ASE certifications
Work EnvironmentOffice-based role managing customer communications and dealership operationsFrontline role interacting directly with customers and technicians
Employer & Industry UsageUsed mainly in automotive dealerships to oversee service department operationsCommonly found in automotive service departments as the primary customer liaison

The Service Bdc Manager focuses on managing customer communications and dealership operations, while the Service Advisor directly interacts with customers to recommend and explain vehicle repairs. Both roles require automotive knowledge and customer service skills, but their responsibilities and work environments differ significantly.

More about Service Bdc Manager jobs
What cities are hiring for Service Bdc Manager jobs? Cities with the most Service Bdc Manager job openings:
What states have the most Service Bdc Manager jobs? States with the most job openings for Service Bdc Manager jobs include:
What job categories do people searching Service Bdc Manager jobs look for? The top searched job categories for Service Bdc Manager jobs are:
Service Bdc Manager jobs near you
Infographic showing various Service Bdc Manager job openings in the United States as of July 2026, with employment types broken down into 5% Internship, 25% As Needed, 9% Full Time, 51% Temporary, 9% Nights, and 1% Summer. Highlights an 95% Physical, 3% Hybrid, and 2% Remote job distribution, with an average salary of $69,194 per year, or $33.3 per hour.
BDC Manager

BDC Manager

Anderson Automotive Group

Cape Coral, FL • On-site

Full-time

Medical, Retirement, PTO

This job post has expired today. Applications are no longer accepted.

Job description

Fred Anderson Toyota of Cape Coral, Florida is looking for an Internet/BDC manager to join our team! A successful individual would have a proven track record for providing outstanding customer service and sales.
Candidates are required to have previous BDC Manager experience and preferred to have experience at a high volume dealership in a BDC Manager role.
The BDC Manager would enjoy working with others, are natural leaders, and have excellent communication and interpersonal skills. This individual would have prior automotive sales experience and experience with the E-leads CRM system. If that sounds like you, we encourage you to apply today!
Why are we different than other dealerships?
  • A group that supports a culture of caring and performance
  • This family-owned company that has been around for 60-plus years and puts its employees first

Did we mention competitive pay plans + awesome benefits? Keep reading for more info!
What we offer:
  • A culture of caring, belonging, and respect for everyone
  • Managers that people want to work with
  • Career growth and advancement
  • Leadership development, innovative training and learning systems
  • Competitive compensation plans
  • 401k retirement plans with company match
  • Comprehensive health benefits packages, including telehealth and behavioral health services
  • Industry-leading maternity and paternity leave
  • Paid employee referral program
  • Recognition and bonus programs
  • Paid time off, bereavement, and vacation benefits
  • Employee discounts on parts, service, vehicle purchases, and local entertainment

Job Duties:
  • Oversee and manage daily BDC department operations
  • Provide exceptional customer service daily
  • Manage and follow up on leads and inquiries from prospective customers to secure a sale
  • Lead, train, manage, and motivate a team of reps while providing guidance, feedback, and coaching to ensure growth and performance within the department
  • Adhere to sales procedures from start to finish within customer interactions
  • Desking internet deals for new and used vehicles
  • Addresses customer concerns with a strong focus on customer service
  • Maintain a positive attitude
  • Track metrics within the department
  • Ensure compliance with industry regulations and company policies

Qualifications include but are not limited to:
  • Prior automotive sales experience (required)
  • Organizational and time management skills
  • Ability to build rapport with others
  • Excellent communication skills via phone and in person
  • Strong listening skills
  • Great attitude with high energy personality
  • E-leads CRM system experience (required)
  • Valid Driver's license and acceptable motor vehicle report
  • High school diploma or equivalent

Ready to shift your career into gear? Apply Now! #Funatwork #Advacementfromwithin #careergoals
Why Automotive:
Career growth: Endless opportunities for career development within our organization, with development programs and training to get you where you want to be.
Stability: Even through these uncertain times, Anderson Automotive Group was able to continue to provide excellence in our communities
Technology: There is no industry more exciting than Automotive. From keyless entry vehicles to electric cars, there is always something new happening in the industry. You can be a part of these exciting changes.

Apply