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Service Bdc Manager Jobs in Washington (NOW HIRING)

Bomnin Automotive Group

Service BDC Agent

Manassas, VA

$14.50 - $18.75/hr

Service Manager/Director, Service Operations Director Job Summary: The Service BDC Agent at Bomnin Automotive is responsible for providing exceptional customer service and managing communications ...

Bomnin Automotive Group

Service BDC Agent

Manassas, VA

$15.50 - $20/hr

Service Manager/Director, Service Operations Director Job Summary: The Service BDC Agent at Bomnin Automotive is responsible for providing exceptional customer service and managing communications ...

Bomnin Chevrolet Dadeland

Service BDC Agent

Manassas, VA · On-site

$15.50 - $20/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Service Manager/Director, Service Operations Director Job Summary: The Service BDC Agent at Bomnin Automotive is responsible for providing exceptional customer service and managing communications ...

asburyauto

BDC Service Agent

Arlington, VA · On-site

$18/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Our BDC (Business Development Center) Service Agents are tasked with managing large amounts of inbound/outbound calls and emails in a timely manner. Identify customer needs, provide information on ...

asburyauto

BDC Service Agent

Arlington, VA · On-site

$18/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Our BDC (Business Development Center) Service Agents are tasked with managing large amounts of inbound/outbound calls and emails in a timely manner. Identify customer needs, provide information on ...

Asbury Automotive Group

BDC Service Agent

Arlington, VA · On-site

$18/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Our BDC (Business Development Center) Service Agents are tasked with managing large amounts of inbound/outbound calls and emails in a timely manner. Identify customer needs, provide information on ...

asburyauto

BDC Sales Manager

Woodbridge, VA · On-site

$70K - $100K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

As a BDC Sales Manager at Koons Woodbridge Ford , you will have the opportunity to make a positive ... Great communication and customer service skills is required * Excellent phone presence is required

asburyauto

BDC Sales Manager

Woodbridge, VA

$70K - $100K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

As a BDC Sales Manager at Koons Woodbridge Ford , you will have the opportunity to make a positive ... Great communication and customer service skills is required * Excellent phone presence is required

Asbury Automotive Group

BDC Sales Manager

Woodbridge, VA · On-site

$70K - $100K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

The BDC Manager is responsible for responding to customer inquiries and ensuring that the ... Great communication and customer service skills is required * Excellent phone presence is required

LITHIA

Loaner Desk Agents/ Service BDC

Sterling, VA · On-site

$20 - $22/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Subaru of Sterling Subaru of Sterling is Looking for Loaner Desk Agents/ Service BDC to support our ... Reports to Service Manager Why Join Our Team? At Subaru of Sterling, we believe in promoting from ...

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All JobsService Bdc JobsService Bdc Manager JobsService Bdc Manager Jobs in Washington

Service Bdc Manager information

See Washington salary details

$21.5K

$78.4K

$130.8K

How much do service bdc manager jobs pay per year?

As of Aug 15, 2026, the average yearly pay for service bdc manager in Washington is $78,368.00, according to ZipRecruiter salary data. Most workers in this role earn between $54,400.00 and $96,800.00 per year, depending on experience, location, and employer.

What is a Service BDC Manager?

A Service BDC (Business Development Center) Manager oversees the team responsible for managing customer communications and appointments for a dealership's service department. They handle inbound and outbound calls, schedule service appointments, follow up on missed opportunities, and ensure a high level of customer satisfaction. The Service BDC Manager also trains and motivates staff, sets performance goals, and uses data to improve processes. Their role is vital in maximizing service department efficiency and increasing customer retention.

How to become a Service Bdc Manager?

To become a Service Bdc Manager, candidates typically need experience in automotive service departments, strong customer service skills, and knowledge of dealership operations. A high school diploma or equivalent is usually required, and some employers prefer candidates with prior experience in sales or service coordination. Developing skills in communication, organization, and familiarity with dealership management software can also be beneficial.

How does a Service BDC Manager typically collaborate with service advisors and technicians to improve customer satisfaction?

A Service BDC (Business Development Center) Manager plays a crucial liaison role between the customer-facing BDC team, service advisors, and technicians. They ensure that appointments are scheduled efficiently, customer concerns are clearly communicated, and follow-ups are handled promptly. By regularly meeting with service advisors and technicians, the manager helps address workflow bottlenecks, shares customer feedback, and implements process improvements to enhance the overall service experience. This collaborative approach not only streamlines operations but also directly contributes to higher customer satisfaction and retention.

What are the key skills and qualifications needed to thrive as a Service BDC Manager?

To thrive as a Service BDC Manager, you need experience in automotive service operations, strong organizational abilities, and a background in customer service or sales management. Familiarity with CRM software, appointment scheduling systems, and basic dealership management tools is essential, along with knowledge of service department processes. Excellent communication, leadership, and problem-solving skills help you motivate teams and deliver outstanding customer experiences. These competencies ensure efficient service department workflow, higher customer retention, and achievement of business goals.

What is the difference between Service Bdc Manager vs Service Advisor?

AspectService Bdc ManagerService Advisor
CredentialsTypically requires dealership experience, customer service skills, and sometimes certifications in automotive service managementRequires automotive knowledge, customer service skills, and often ASE certifications
Work EnvironmentOffice-based role managing customer communications and dealership operationsFrontline role interacting directly with customers and technicians
Employer & Industry UsageUsed mainly in automotive dealerships to oversee service department operationsCommonly found in automotive service departments as the primary customer liaison

The Service Bdc Manager focuses on managing customer communications and dealership operations, while the Service Advisor directly interacts with customers to recommend and explain vehicle repairs. Both roles require automotive knowledge and customer service skills, but their responsibilities and work environments differ significantly.

What are popular job titles related to Service Bdc Manager jobs in Washington?

For Service Bdc Manager jobs in Washington, the most frequently searched job titles are:

What job categories do people searching Service Bdc Manager jobs in Washington look for?

The top searched job categories for Service Bdc Manager jobs in Washington are:

What cities in Washington are hiring for Service Bdc Manager jobs?

Cities in Washington with the most Service Bdc Manager job openings:

Service Bdc Manager jobs near you
Infographic showing various Service Bdc Manager job openings in Washington as of August 2026, with employment types broken down into 1% As Needed, 77% Full Time, 20% Part Time, and 2% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $78,368 per year, or $37.7 per hour.

Service BDC Agent

Bomnin Automotive Group

Manassas, VA

$14.50 - $18.75/hr

Full-time

Re-posted 16 days ago

Job description

Position Title: Service BDC Agent

Department: Service

Employment Status: Full-Time (Non-Exempt)

Reports To: Service Manager/Director, Service Operations Director

Job Summary:

The Service BDC Agent at Bomnin Automotive is responsible for providing exceptional customer service and managing communications with service department customers. This role involves scheduling service appointments, answering inquiries, and ensuring customer satisfaction.

Key Responsibilities:

Customer Engagement:

  • Greet and assist service department customers professionally and courteously.
  • Answer incoming phone calls and respond to customer inquiries regarding service appointments, vehicle concerns, and other service-related matters.
  • Communicate effectively via phone, email, and other communication channels to address customer questions and concerns.

Appointment Scheduling:

  • Schedule service appointments accurately and efficiently, considering technician availability and customer preferences.
  • Coordinate with service advisors and technicians to optimize scheduling and workflow.
  • Confirm appointments with customers and provide all necessary information.

Customer Follow-Up:

  • Follow up with customers to confirm or reschedule appointments as needed.
  • Obtain and document relevant vehicle and customer information.
  • Ensure customers receive timely reminders about their upcoming appointments.

Data Management:

  • Maintain organized records of customer interactions and service appointment details.
  • Accurately update and manage customer information in the dealership's database or customer relationship management (CRM) system.

Customer Satisfaction:

  • Prioritize customer satisfaction by providing friendly, helpful, and efficient service.
  • Address and resolve customer concerns or issues promptly and professionally.

Team Collaboration:

  • Collaborate effectively with service advisors, technicians, and other team members to ensure a seamless customer experience.
  • Assist with other administrative tasks as needed to support the service department.

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