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Service Bdc Manager Jobs in Washington (NOW HIRING)

Asbury Automotive Group

BDC Sales Agent

Woodbridge, VA · On-site

$4.0K - $5.0K/wk

Our BDC (Business Development Center) Sales Agents are tasked with managing large amounts of ... Excellent customer service skills & motivation to be successful * Be able to create and maintain ...

Hersons Honda

BDC Service Appointment Consultant

Rockville, MD · On-site

$15.75 - $21/hr

... management. This position is perfect for people with experience in customer service, retail ... As a BDC Service Appointment Consultant , you will assist customers by phone and online chat with ...

Hersons Honda

BDC Service Appointment Consultant

Rockville, MD · On-site

$15.25 - $20.50/hr

... management. This position is perfect for people with experience in customer service, retail ... As a BDC Service Appointment Consultant , you will assist customers by phone and online chat with ...

Hersons Honda

BDC Service Appointment Consultant

Rockville, MD · On-site

$15.75 - $21/hr

... management. This position is perfect for people with experience in customer service, retail ... As a BDC Service Appointment Consultant , you will assist customers by phone and online chat with ...

Hersons Honda

BDC Service Appointment Consultant

Rockville, MD · On-site

$15.25 - $20.50/hr

... management. This position is perfect for people with experience in customer service, retail ... As a BDC Service Appointment Consultant , you will assist customers by phone and online chat with ...

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All JobsService Bdc JobsService Bdc Manager JobsService Bdc Manager Jobs in Washington

Service Bdc Manager information

See Washington salary details

$21.5K

$78.4K

$130.8K

How much do service bdc manager jobs pay per year?

As of Sep 7, 2026, the average yearly pay for service bdc manager in Washington is $78,368.00, according to ZipRecruiter salary data. Most workers in this role earn between $54,400.00 and $96,800.00 per year, depending on experience, location, and employer.

What is a Service BDC Manager?

A Service BDC (Business Development Center) Manager oversees the team responsible for managing customer communications and appointments for a dealership's service department. They handle inbound and outbound calls, schedule service appointments, follow up on missed opportunities, and ensure a high level of customer satisfaction. The Service BDC Manager also trains and motivates staff, sets performance goals, and uses data to improve processes. Their role is vital in maximizing service department efficiency and increasing customer retention.

What are the key skills and qualifications needed to thrive as a Service BDC Manager?

To thrive as a Service BDC Manager, you need experience in automotive service operations, strong organizational abilities, and a background in customer service or sales management. Familiarity with CRM software, appointment scheduling systems, and basic dealership management tools is essential, along with knowledge of service department processes. Excellent communication, leadership, and problem-solving skills help you motivate teams and deliver outstanding customer experiences. These competencies ensure efficient service department workflow, higher customer retention, and achievement of business goals.

How does a Service BDC Manager typically collaborate with service advisors and technicians to improve customer satisfaction?

A Service BDC (Business Development Center) Manager plays a crucial liaison role between the customer-facing BDC team, service advisors, and technicians. They ensure that appointments are scheduled efficiently, customer concerns are clearly communicated, and follow-ups are handled promptly. By regularly meeting with service advisors and technicians, the manager helps address workflow bottlenecks, shares customer feedback, and implements process improvements to enhance the overall service experience. This collaborative approach not only streamlines operations but also directly contributes to higher customer satisfaction and retention.

What is the difference between Service Bdc Manager vs Service Advisor?

AspectService Bdc ManagerService Advisor
CredentialsTypically requires dealership experience, customer service skills, and sometimes certifications in automotive service managementRequires automotive knowledge, customer service skills, and often ASE certifications
Work EnvironmentOffice-based role managing customer communications and dealership operationsFrontline role interacting directly with customers and technicians
Employer & Industry UsageUsed mainly in automotive dealerships to oversee service department operationsCommonly found in automotive service departments as the primary customer liaison

The Service Bdc Manager focuses on managing customer communications and dealership operations, while the Service Advisor directly interacts with customers to recommend and explain vehicle repairs. Both roles require automotive knowledge and customer service skills, but their responsibilities and work environments differ significantly.

What are popular job titles related to Service Bdc Manager jobs in Washington?

For Service Bdc Manager jobs in Washington, the most frequently searched job titles are:

What job categories do people searching Service Bdc Manager jobs in Washington look for?

The top searched job categories for Service Bdc Manager jobs in Washington are:

What cities in Washington are hiring for Service Bdc Manager jobs?

Cities in Washington with the most Service Bdc Manager job openings:

Service Bdc Manager jobs near you
Infographic showing various Service Bdc Manager job openings in Washington as of August 2026, with employment types broken down into 1% As Needed, 77% Full Time, 20% Part Time, and 2% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $78,368 per year, or $37.7 per hour.

Business Development Manager

Pohanka Automotive Group

Chantilly, VA

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 19 days ago

Pohanka Automotive Group rating

6.3

Company rating: 6.3 out of 10

Based on 5 frontline employees who took The Breakroom Quiz

101st of 159 rated car dealerships

Job description

Join a High-Energy Team, Driving Customer Experience Excellence

Pohanka Automotive Group is looking for a driven, people-first Service Business Development Manager (BDC Manager) to lead and elevate our customer engagement operations.

In this role, you’ll coach and inspire a high-performing BDC team help create an exceptional experience across phone, internet, text, and chat communications.

We’re seeking a modern leader who thrives in a fast-paced environment, embraces technology, values team culture, and knows how to turn customer interactions into lasting relationships.

If you are passionate about leadership, performance, customer experience, and growth — we want to meet you!

 What You’ll Do
  • Lead, motivate, and develop a high-performing BDC team focused on delivering exceptional customer experiences
  • Coach representatives through call reviews, training sessions, and real-time feedback to continuously improve results
  • Collaborate with dealership leadership to improve processes, increase efficiency, and maximize customer satisfaction
  • Analyze KPIs and performance trends to identify growth opportunities and implement action plans
  • Provide regular performance reporting and operational updates to dealership leadership
 What We’re Looking For
  • Proven leadership or BDC management experience in automotive, customer service, or call center operations
  • Strong communication and relationship-building skills
  • Ability to coach, motivate, and develop team members
  • Comfortable working with DMS systems, digital communication tools, and reporting platforms
  • Performance-driven mindset with a passion for achieving goals and improving customer experience
  • Strong organizational skills and ability to multitask in a fast-paced environment
  • Positive attitude, professionalism, and strong work ethic
 Benefits & Perks
  • Competitive compensation package
  • Performance bonuses and incentive programs
  • Medical, dental, and vision insurance
  • Life and disability coverage
  • 401(k) with company contribution after 90 days
  • Paid vacation, holidays, and personal leave
  • Vehicle purchase discounts
  • Career advancement opportunities
 About Pohanka Automotive Group

Pohanka Automotive Group has been delivering exceptional automotive experiences since 1919. What started as a single repair facility has grown into one of the most respected dealership groups in the Washington DC Metro area, with 22 locations across Virginia, Maryland, Washington DC, and Texas.

Through Pohanka Community Outreach, we proudly support more than 1,600 local organizations and contribute over $3 million annually to charitable initiatives.

What Pohanka Automotive Group employees say

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