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Service Bdc Manager Jobs in Washington (NOW HIRING)

Pohanka Lexus

Lexus Service Experience Coordinator

Chantilly, VA

$18.50 - $24.25/hr

  • Medical

  • Dental

  • Vision

  • PTO

We are seeking a customer-focused and detail-oriented Service BDC Representative to join our Lexus service team. This role is responsible for managing inbound and outbound communications, scheduling ...

Pohanka Lexus

Lexus Service Experience Coordinator

Chantilly, VA · On-site

$18.50 - $24/hr

  • Medical

  • Dental

  • Vision

  • PTO

We are seeking a customer-focused and detail-oriented Service BDC Representative to join our Lexus service team. This role is responsible for managing inbound and outbound communications, scheduling ...

Pohanka Lexus

Lexus Service Experience Coordinator

Chantilly, VA · On-site

$18.50 - $24.25/hr

  • Medical

  • Dental

  • Vision

  • PTO

We are seeking a customer-focused and detail-oriented Service BDC Representative to join our Lexus service team. This role is responsible for managing inbound and outbound communications, scheduling ...

Pohanka Lexus

Lexus Service Experience Coordinator

Chantilly, VA

$18.50 - $24/hr

  • Medical

  • Dental

  • Vision

  • PTO

We are seeking a customer-focused and detail-oriented Service BDC Representative to join our Lexus service team. This role is responsible for managing inbound and outbound communications, scheduling ...

Pohanka Lexus

Lexus Service Experience Coordinator

Chantilly, VA · On-site

$18.50 - $24.25/hr

  • Medical

  • Dental

  • Vision

  • PTO

We are seeking a customer-focused and detail-oriented Service BDC Representative to join our Lexus service team. This role is responsible for managing inbound and outbound communications, scheduling ...

Pohanka Lexus

Lexus Service Experience Coordinator

Chantilly, VA · On-site

$18.50 - $24.25/hr

  • Medical

  • Dental

  • Vision

  • PTO

We are seeking a customer-focused and detail-oriented Service BDC Representative to join our Lexus service team. This role is responsible for managing inbound and outbound communications, scheduling ...

Hersons Honda

BDC Service Appointment Consultant

Rockville, MD

$15.25 - $20.50/hr

  • Medical

  • Dental

  • Retirement

... management. This position is perfect for people with experience in customer service, retail ... As a BDC Service Appointment Consultant , you will assist customers by phone and online chat with ...

Hersons Honda

BDC Service Appointment Consultant

Rockville, MD

$15.75 - $21/hr

  • Medical

  • Dental

  • Retirement

... management. This position is perfect for people with experience in customer service, retail ... As a BDC Service Appointment Consultant , you will assist customers by phone and online chat with ...

Hersons Honda

BDC Service Appointment Consultant

Rockville, MD

$15.25 - $20.50/hr

  • Medical

  • Dental

  • Retirement

... management. This position is perfect for people with experience in customer service, retail ... As a BDC Service Appointment Consultant , you will assist customers by phone and online chat with ...

Hersons Honda

BDC Service Appointment Consultant

Rockville, MD · On-site

$15.75 - $21/hr

  • Medical

  • Dental

  • Retirement

... management. This position is perfect for people with experience in customer service, retail ... As a BDC Service Appointment Consultant , you will assist customers by phone and online chat with ...

Hersons Honda

BDC Service Appointment Consultant

Rockville, MD

$15.75 - $21/hr

  • Medical

  • Dental

  • Retirement

... management. This position is perfect for people with experience in customer service, retail ... As a BDC Service Appointment Consultant , you will assist customers by phone and online chat with ...

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Showing results 21-40

All JobsService Bdc JobsService Bdc Manager JobsService Bdc Manager Jobs in Washington

Service Bdc Manager information

See Washington salary details

$21.5K

$78.4K

$130.8K

How much do service bdc manager jobs pay per year?

As of Aug 15, 2026, the average yearly pay for service bdc manager in Washington is $78,368.00, according to ZipRecruiter salary data. Most workers in this role earn between $54,400.00 and $96,800.00 per year, depending on experience, location, and employer.

What is a Service BDC Manager?

A Service BDC (Business Development Center) Manager oversees the team responsible for managing customer communications and appointments for a dealership's service department. They handle inbound and outbound calls, schedule service appointments, follow up on missed opportunities, and ensure a high level of customer satisfaction. The Service BDC Manager also trains and motivates staff, sets performance goals, and uses data to improve processes. Their role is vital in maximizing service department efficiency and increasing customer retention.

How to become a Service Bdc Manager?

To become a Service Bdc Manager, candidates typically need experience in automotive service departments, strong customer service skills, and knowledge of dealership operations. A high school diploma or equivalent is usually required, and some employers prefer candidates with prior experience in sales or service coordination. Developing skills in communication, organization, and familiarity with dealership management software can also be beneficial.

How does a Service BDC Manager typically collaborate with service advisors and technicians to improve customer satisfaction?

A Service BDC (Business Development Center) Manager plays a crucial liaison role between the customer-facing BDC team, service advisors, and technicians. They ensure that appointments are scheduled efficiently, customer concerns are clearly communicated, and follow-ups are handled promptly. By regularly meeting with service advisors and technicians, the manager helps address workflow bottlenecks, shares customer feedback, and implements process improvements to enhance the overall service experience. This collaborative approach not only streamlines operations but also directly contributes to higher customer satisfaction and retention.

What are the key skills and qualifications needed to thrive as a Service BDC Manager?

To thrive as a Service BDC Manager, you need experience in automotive service operations, strong organizational abilities, and a background in customer service or sales management. Familiarity with CRM software, appointment scheduling systems, and basic dealership management tools is essential, along with knowledge of service department processes. Excellent communication, leadership, and problem-solving skills help you motivate teams and deliver outstanding customer experiences. These competencies ensure efficient service department workflow, higher customer retention, and achievement of business goals.

What is the difference between Service Bdc Manager vs Service Advisor?

AspectService Bdc ManagerService Advisor
CredentialsTypically requires dealership experience, customer service skills, and sometimes certifications in automotive service managementRequires automotive knowledge, customer service skills, and often ASE certifications
Work EnvironmentOffice-based role managing customer communications and dealership operationsFrontline role interacting directly with customers and technicians
Employer & Industry UsageUsed mainly in automotive dealerships to oversee service department operationsCommonly found in automotive service departments as the primary customer liaison

The Service Bdc Manager focuses on managing customer communications and dealership operations, while the Service Advisor directly interacts with customers to recommend and explain vehicle repairs. Both roles require automotive knowledge and customer service skills, but their responsibilities and work environments differ significantly.

What are popular job titles related to Service Bdc Manager jobs in Washington?

For Service Bdc Manager jobs in Washington, the most frequently searched job titles are:

What job categories do people searching Service Bdc Manager jobs in Washington look for?

The top searched job categories for Service Bdc Manager jobs in Washington are:

What cities in Washington are hiring for Service Bdc Manager jobs?

Cities in Washington with the most Service Bdc Manager job openings:

Service Bdc Manager jobs near you
Infographic showing various Service Bdc Manager job openings in Washington as of August 2026, with employment types broken down into 1% As Needed, 77% Full Time, 20% Part Time, and 2% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $78,368 per year, or $37.7 per hour.

Lexus Service Experience Coordinator

Pohanka Lexus

Chantilly, VA

$18.50 - $24.25/hr

Full-time

Medical, Dental, Vision, PTO

Re-posted 19 days ago

Job description

Job Title: Lexus Service Experience Coordinator

Position Overview:
We are seeking a customer-focused and detail-oriented Service BDC Representative to join our Lexus service team. This role is responsible for managing inbound and outbound communications, scheduling service appointments, and delivering a premium customer experience that reflects the Lexus brand.

Key Responsibilities:

  • Handle inbound calls, emails, and online service inquiries in a timely and professional manner
  • Schedule and confirm service appointments efficiently using dealership systems
  • Conduct outbound calls for appointment reminders, follow-ups, and service campaigns
  • Provide accurate information regarding services, pricing, and availability
  • Maintain consistent communication with service advisors and technicians
  • Ensure all customer interactions align with Lexus luxury standards and customer satisfaction goals
  • Log and track customer interactions in CRM systems
  • Assist in improving customer retention and service department performance

Qualifications:

  • Previous BDC, call center, or customer service experience (automotive preferred)
  • Strong communication skills (verbal and written)
  • Excellent phone etiquette and active listening skills
  • Ability to multitask and manage high call volumes
  • Basic computer proficiency (CRM systems, scheduling tools, etc.)
  • Positive attitude and team-oriented mindset

Preferred Skills:

  • Experience in a dealership environment
  • Familiarity with automotive service processes
  • Sales or upselling experience is a plus

What We Offer:

  • Competitive pay 
  • Health, dental, and vision insurance
  • Paid time off and holidays
  • Career growth opportunities within the dealership
  • Training aligned with Lexus customer service standards

Apply