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Service Bdc Manager Jobs in Seattle, WA (NOW HIRING)

O'Brien Auto Group

SERVICE BDC

Bellevue, WA · On-site

$16/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Our Service BDC Associates are the key to our customers having the best service experience possible ... Help solve guest concerns when applicable and communicate with the advisor and management teams ...

OBRIEN AUTO GROUP

SERVICE BDC

Bellevue, WA · On-site

$16/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Our Service BDC Associates are the key to our customers having the best service experience possible ... Help solve guest concerns when applicable and communicate with the advisor and management teams ...

LEXUS OF BELLEVUE

SERVICE BDC

Bellevue, WA · On-site

$16/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Our Service BDC Associates are the key to our customers having the best service experience possible ... Help solve guest concerns when applicable and communicate with the advisor and management teams ...

O'Brien Auto Group

SERVICE BDC/SCANNER

WA · On-site

$19/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

The Service BDC/Scanner is responsible for assuring the accuracy of all Floor-Up, Phone-Ups and ... Input of manager confirmation calls. * Maintain stock of coffee and snack area. * Clean coffee and ...

LEXUS OF TACOMA AT FIFE

SERVICE BDC/SCANNER

Fife, WA · On-site

$19/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

The Service BDC/Scanner is responsible for assuring the accuracy of all Floor-Up, Phone-Ups and ... Input of manager confirmation calls. * Maintain stock of coffee and snack area. * Clean coffee and ...

OBRIEN AUTO GROUP

SERVICE BDC/SCANNER

Fife, WA · On-site

$19/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

The Service BDC/Scanner is responsible for assuring the accuracy of all Floor-Up, Phone-Ups and ... Input of manager confirmation calls. * Maintain stock of coffee and snack area. * Clean coffee and ...

Harnish Auto Family

Service BDC Representative

Edgewood, WA · On-site

$17.50 - $23/hr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

... Service BDC Representative to be the first point of contact for our service department by ... Maintain accurate customer information in our CRM. * Work closely with Service Advisors to keep the ...

Harnish Auto Family

Service BDC Representative

Edgewood, WA · On-site

$17.50 - $23/hr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

... Service BDC Representative to be the first point of contact for our service department by ... Maintain accurate customer information in our CRM. * Work closely with Service Advisors to keep the ...

Harnish Auto Family

Service BDC Representative

Everett, WA · On-site

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

... Service BDC Representative to be the first point of contact for our service department by ... Maintain accurate customer information in our CRM. * Work closely with Service Advisors to keep the ...

Harnish Auto Family

Service BDC Representative

Everett, WA · On-site

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

... Service BDC Representative to be the first point of contact for our service department by ... Maintain accurate customer information in our CRM. * Work closely with Service Advisors to keep the ...

RV Country

BDC Representative

Fife, WA · On-site

$50K - $80K/yr

  • Medical

  • Retirement

Document all activity in the CRM * Coordinate with store staff for customer readiness Requirements ... Positive attitude with consistent outreach habits Helpful Experience: call center, customer service ...

RV Country Washington LLC

BDC Representative

Fife, WA

$50K - $80K/yr

  • Medical

  • Retirement

Document all activity in the CRM * Coordinate with store staff for customer readiness Requirements ... Positive attitude with consistent outreach habits Helpful Experience: call center, customer service ...

RV Country

BDC Representative

Fife, WA · On-site

$50K - $80K/yr

  • Medical

  • Retirement

Document all activity in the CRM * Coordinate with store staff for customer readiness Requirements ... Positive attitude with consistent outreach habits Helpful Experience: call center, customer service ...

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All JobsService Bdc JobsService Bdc Manager JobsService Bdc Manager Jobs in Seattle, WA

Service Bdc Manager information

See Seattle, WA salary details

$21.6K

$78.7K

$131.4K

How much do service bdc manager jobs pay per year?

As of Aug 15, 2026, the average yearly pay for service bdc manager in Seattle, WA is $78,747.00, according to ZipRecruiter salary data. Most workers in this role earn between $54,600.00 and $97,300.00 per year, depending on experience, location, and employer.

What is a Service BDC Manager?

A Service BDC (Business Development Center) Manager oversees the team responsible for managing customer communications and appointments for a dealership's service department. They handle inbound and outbound calls, schedule service appointments, follow up on missed opportunities, and ensure a high level of customer satisfaction. The Service BDC Manager also trains and motivates staff, sets performance goals, and uses data to improve processes. Their role is vital in maximizing service department efficiency and increasing customer retention.

How to become a Service Bdc Manager?

To become a Service Bdc Manager, candidates typically need experience in automotive service departments, strong customer service skills, and knowledge of dealership operations. A high school diploma or equivalent is usually required, and some employers prefer candidates with prior experience in sales or service coordination. Developing skills in communication, organization, and familiarity with dealership management software can also be beneficial.

How does a Service BDC Manager typically collaborate with service advisors and technicians to improve customer satisfaction?

A Service BDC (Business Development Center) Manager plays a crucial liaison role between the customer-facing BDC team, service advisors, and technicians. They ensure that appointments are scheduled efficiently, customer concerns are clearly communicated, and follow-ups are handled promptly. By regularly meeting with service advisors and technicians, the manager helps address workflow bottlenecks, shares customer feedback, and implements process improvements to enhance the overall service experience. This collaborative approach not only streamlines operations but also directly contributes to higher customer satisfaction and retention.

What are the key skills and qualifications needed to thrive as a Service BDC Manager?

To thrive as a Service BDC Manager, you need experience in automotive service operations, strong organizational abilities, and a background in customer service or sales management. Familiarity with CRM software, appointment scheduling systems, and basic dealership management tools is essential, along with knowledge of service department processes. Excellent communication, leadership, and problem-solving skills help you motivate teams and deliver outstanding customer experiences. These competencies ensure efficient service department workflow, higher customer retention, and achievement of business goals.

What is the difference between Service Bdc Manager vs Service Advisor?

AspectService Bdc ManagerService Advisor
CredentialsTypically requires dealership experience, customer service skills, and sometimes certifications in automotive service managementRequires automotive knowledge, customer service skills, and often ASE certifications
Work EnvironmentOffice-based role managing customer communications and dealership operationsFrontline role interacting directly with customers and technicians
Employer & Industry UsageUsed mainly in automotive dealerships to oversee service department operationsCommonly found in automotive service departments as the primary customer liaison

The Service Bdc Manager focuses on managing customer communications and dealership operations, while the Service Advisor directly interacts with customers to recommend and explain vehicle repairs. Both roles require automotive knowledge and customer service skills, but their responsibilities and work environments differ significantly.

What are popular job titles related to Service Bdc Manager jobs in Seattle, WA?

For Service Bdc Manager jobs in Seattle, WA, the most frequently searched job titles are:

What job categories do people searching Service Bdc Manager jobs in Seattle, WA look for?

The top searched job categories for Service Bdc Manager jobs in Seattle, WA are:

What cities near Seattle, WA are hiring for Service Bdc Manager jobs?

Cities near Seattle, WA with the most Service Bdc Manager job openings:

Service Bdc Manager jobs near you
Infographic showing various Service Bdc Manager job openings in Seattle, WA as of June 2026, with employment types broken down into 1% As Needed, 97% Part Time, and 2% Temporary. Highlights an 91% Physical, 5% Hybrid, and 4% Remote job distribution, with an average salary of $78,747 per year, or $37.9 per hour.

SERVICE BDC

O'Brien Auto Group

Bellevue, WA • On-site

$16/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 9 days ago

Job description

Lexus of Bellevue, a dealership in the O'Brien Auto Group, is currently interviewing for a full-time and part-time Service BDC Associates. Our Service BDC Associates are the key to our customers having the best service experience possible. The BDC Associates is responsible for assuring the accuracy of guest requests for Service and contacting guests that may be overdue for Service.
This position pays $16 per hour plus bonuses.
All employees subject to eligibility requirements, we offer the following benefits:
  • Bonuses
  • Paid holidays pursuant to the annual holiday calendar (typically five holidays)
  • Vacation - based on hire date and paid based on position.
  • Medical/Dental/Vision/RX
  • Ancillary Benefits such as Short/Long Term Disability, Accident, Critical Illness, Life Insurance, Spousal/Child coverages, Flexible Spending
  • 401(k) plus company match

Responsibilities to Include:
  • Input all appointments in a timely manner.
  • Maintain stock of coffee and snack area.
  • Clean coffee and snack area.
  • Perform nightly cleaning and stocking of coffee machine.
  • Assist service advisors in answering customer questions in regard to logistics and scheduling.
  • Help solve guest concerns when applicable and communicate with the advisor and management teams, ensuring accuracy and timeliness of reports.
  • Filing, including original Loaner Agreements, and maintain accurate filing system.
  • Call back missed appointments.
  • Assist parts and dispatch in rescheduling customers with special order parts (may need to consult with service advisors).
  • Assist the booking department.
  • Perform follow up and report back to advisors and management.
  • Train in prescribed protocol as set forth in BDC phone script.
  • Perform other duties as assigned by management.
  • Regular attendance is essential.
  • Work in cooperative, positive & professional manner with all personnel in the company.
  • Treat members of the public and customers in a courteous and non-discriminatory manner. Maintain professional demeanor while at work.
  • Must conform to the company policy regarding non-discrimination and harassment.

Equipment/Machines/Tools Typically Used: Pressure washers, steam cleaning equipment, water hoses and buckets, sponges, polishers, cloth rags, hand-held squeeze bottles, and mechanics hand tools. Rubber gloves to be worn as required.
Chemicals: Numerous chemicals are used/handled on a frequent basis. Employee will be trained by their supervisor on the safe handling/use of these substances. Employee will always follow all safety directives.
Physical Demands: Intermittent standing, walking, sitting, stooping, kneeling, and crouching. Lifting of 50lbs or less on an occasional basis and carrying of 25lbs or less on a frequent basis. Frequent pushing and pulling, twisting, and turning of trunk, reaching and handling of objects, occasional climbing, balancing, and crawling.
Employment offers are contingent upon successful completion of a comprehensive background screening.
Lexus of Bellevue is an equal opportunity employer and a drug-free workplace.

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