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Service Bdc Manager Jobs (NOW HIRING)

CSN Keating, LLC

Service BDC

College Station, TX · On-site

Service BDC The Business Development Center (BDC) Supervisor is a technically savvy individual who ... Monitor and manage lead database systems to ensure accurate and up-to-date information * Foster a ...

Route 22 Honda

SERVICE BDC

Hillside, NJ · On-site

$18 - $20/hr

Automotive Customer Service BDC Consultant If you believe Customer Service is a true craft -- one ... BDC Manager and communicate effectively and efficiently. • Organized, multi-tasked, self ...

CSN Keating LLC

Service BDC

College Station, TX · On-site

Description Service BDC The Business Development Center (BDC) Supervisor is a technically savvy ... Monitor and manage lead database systems to ensure accurate and up-to-date information * Foster a ...

Drivelab Automotive Group

BDC Manager

Houston, TX · On-site

Business Development Center (BDC) Manager - Automotive We offer great pay and excellent benefits ... Overall knowledge of automotive sales and service department operations * Strong organizational ...

Drivelab Automotive Group

BDC Manager

Houston, TX

Business Development Center (BDC) Manager - Automotive We offer great pay and excellent benefits ... Overall knowledge of automotive sales and service department operations * Strong organizational ...

Drivelab Automotive Group

BDC Manager

Houston, TX

Business Development Center (BDC) Manager - Automotive We offer great pay and excellent benefits ... Overall knowledge of automotive sales and service department operations * Strong organizational ...

Davis Moore

Automotive Service BDC Rep

Wichita, KS · On-site

$13.75 - $18/hr

The Customer Service BDC Consultant utilizes their selling ability, computer skills, courteous ... with BDC Manager and communicate effectively and efficiently. * Organized, multi-tasked, self ...

Courage Kia

BDC Manager

Gastonia, NC · On-site

If you are willing to go above and beyond and are committed to delivering exceptional customer service, submit your resume. Business Development Center (BDC) Manager Compensation and Benefits:

Courage Kia

BDC Manager

Gastonia, NC · On-site

If you are willing to go above and beyond and are committed to delivering exceptional customer service, submit your resume. Business Development Center (BDC) Manager Compensation and Benefits:

Loganville Ford

BDC Manager

Loganville, GA · On-site

Position Overview The BDC Manager is responsible for leading a high-energy Business Development ... Employee discounts on vehicles, parts, and service. * Professional development and career ...

Loganville Ford

BDC Manager

Loganville, GA · On-site

Position Overview The BDC Manager is responsible for leading a high-energy Business Development ... Employee discounts on vehicles, parts, and service. * Professional development and career ...

Drivelab Automotive Group

BDC Manager

Houston, TX

Business Development Center (BDC) Manager - Automotive We offer great pay and excellent benefits ... Overall knowledge of automotive sales and service department operations * Strong organizational ...

Ron Tirapelli Ford

BDC Manager

Shorewood, IL · On-site

$70K - $110K/yr

As our BDC Manager, you'll be the guiding force behind our lead generation and customer engagement ... Collaborate with the sales and service departments to create a seamless customer experience.

Courage Kia

BDC Manager

Gastonia, NC · On-site

If you are willing to go above and beyond and are committed to delivering exceptional customer service, submit your resume. Business Development Center (BDC) Manager Compensation and Benefits:

Courage Kia

BDC Manager

Gastonia, NC

If you are willing to go above and beyond and are committed to delivering exceptional customer service, submit your resume. Business Development Center (BDC) Manager Compensation and Benefits:

Anderson Automotive Group

BDC Manager

Cape Coral, FL · On-site

A successful individual would have a proven track record for providing outstanding customer service and sales. Candidates are required to have previous BDC Manager experience and preferred to have ...

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Service Bdc Manager information

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$19K

$69.2K

$115.5K

How much do service bdc manager jobs pay per year?

As of Jul 16, 2026, the average yearly pay for service bdc manager in the United States is $69,194.00, according to ZipRecruiter salary data. Most workers in this role earn between $48,000.00 and $85,500.00 per year, depending on experience, location, and employer.

What is a Service BDC Manager?

A Service BDC (Business Development Center) Manager oversees the team responsible for managing customer communications and appointments for a dealership's service department. They handle inbound and outbound calls, schedule service appointments, follow up on missed opportunities, and ensure a high level of customer satisfaction. The Service BDC Manager also trains and motivates staff, sets performance goals, and uses data to improve processes. Their role is vital in maximizing service department efficiency and increasing customer retention.

How does a Service BDC Manager typically collaborate with service advisors and technicians to improve customer satisfaction?

A Service BDC (Business Development Center) Manager plays a crucial liaison role between the customer-facing BDC team, service advisors, and technicians. They ensure that appointments are scheduled efficiently, customer concerns are clearly communicated, and follow-ups are handled promptly. By regularly meeting with service advisors and technicians, the manager helps address workflow bottlenecks, shares customer feedback, and implements process improvements to enhance the overall service experience. This collaborative approach not only streamlines operations but also directly contributes to higher customer satisfaction and retention.

What are the key skills and qualifications needed to thrive as a Service BDC Manager, and why are they important?

To thrive as a Service BDC Manager, you need experience in automotive service operations, strong organizational abilities, and a background in customer service or sales management. Familiarity with CRM software, appointment scheduling systems, and basic dealership management tools is essential, along with knowledge of service department processes. Excellent communication, leadership, and problem-solving skills help you motivate teams and deliver outstanding customer experiences. These competencies ensure efficient service department workflow, higher customer retention, and achievement of business goals.

What is the difference between Service Bdc Manager vs Service Advisor?

AspectService Bdc ManagerService Advisor
CredentialsTypically requires dealership experience, customer service skills, and sometimes certifications in automotive service managementRequires automotive knowledge, customer service skills, and often ASE certifications
Work EnvironmentOffice-based role managing customer communications and dealership operationsFrontline role interacting directly with customers and technicians
Employer & Industry UsageUsed mainly in automotive dealerships to oversee service department operationsCommonly found in automotive service departments as the primary customer liaison

The Service Bdc Manager focuses on managing customer communications and dealership operations, while the Service Advisor directly interacts with customers to recommend and explain vehicle repairs. Both roles require automotive knowledge and customer service skills, but their responsibilities and work environments differ significantly.

More about Service Bdc Manager jobs
What cities are hiring for Service Bdc Manager jobs? Cities with the most Service Bdc Manager job openings:
What states have the most Service Bdc Manager jobs? States with the most job openings for Service Bdc Manager jobs include:
What job categories do people searching Service Bdc Manager jobs look for? The top searched job categories for Service Bdc Manager jobs are:
Service Bdc Manager jobs near you
Infographic showing various Service Bdc Manager job openings in the United States as of July 2026, with employment types broken down into 5% Internship, 25% As Needed, 9% Full Time, 51% Temporary, 9% Nights, and 1% Summer. Highlights an 95% Physical, 3% Hybrid, and 2% Remote job distribution, with an average salary of $69,194 per year, or $33.3 per hour.

Service BDC

CSN Keating, LLC

College Station, TX • On-site

Full-time

Re-posted 27 days ago

Job description

Description:

Service BDC Job Description:

The Business Development Center (BDC) Supervisor is a technically savvy individual who understands computers, the internet, and other technologies and who can communicate in a clear efficient way. This position is responsible for ensuring the BDC productivity measures for driving traffic to the service department is efficient and productive. As a BDC Supervisor you will set appointments for our customers, make inbound and outbound calls, update customer information, and follow up on customer visits to ensure customer satisfaction in support of the company’s sales and service department goals.

Requirements:

Service BDC Job Responsibilities:

  • Oversee the day-to-day operations of the BDC department
  • Develop and implement strategies to maximize appointment setting opportunities
  • Monitor and analyze key performance indicators (KPIs) to evaluate departmental performance and identify areas for improvement
  • Utilize various channels, including phone calls, emails, chat, and online platforms, to build strong customer relationships
  • Monitor and manage lead database systems to ensure accurate and up-to-date information
  • Foster a collaborative and positive work environment, promoting teamwork, open communication, and professional growth
  • Provide actionable insights and recommendations based on data analysis to enhance BDC performance and efficiency
  • Ensures protection of customer information by continually following Information Security procedures
  • Addresses customer concerns and issues or escalates them as needed
  • Coordinates questions and issues with the appropriate department personnel
  • Performs other duties as assigned