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Service Bdc Manager Jobs (NOW HIRING)

Hopkins Ford

Service BDC Representative

Elgin, IL · On-site

$14.75 - $19.75/hr

Job Summary: The Service BDC Representative will be responsible for coordinating all incoming ... Work closely with the BDC Manager and other BDC sales personnel to ensure sales lead opportunities ...

Hopkins Ford

Service BDC Representative

Elgin, IL

$14.75 - $19.75/hr

Job Summary: The Service BDC Representative will be responsible for coordinating all incoming ... Work closely with the BDC Manager and other BDC sales personnel to ensure sales lead opportunities ...

Mark Jacobson Toyota

Service BDC Representative

Durham, NC · On-site

$15 - $19.25/hr

Service BDC Manager Position Summary Mark Jacobson Toyota is seeking a motivated and customer-focused Service BDC (Business Development Center) Representative to join our growing team in Durham. The ...

Hopkins Ford

Service BDC Representative

Elgin, IL

$14.75 - $19.75/hr

Job Summary: The Service BDC Representative will be responsible for coordinating all incoming ... Work closely with the BDC Manager and other BDC sales personnel to ensure sales lead opportunities ...

Keeler Motor Car Co.

BDC Service Manager

Westport, CT · On-site

BDC Service Manager Lexus of Westport MondayFriday | Rotating Saturdays Salary + Commission Lexus of Westport is seeking an experienced and motivated BDC Service Manager to lead our Service Business ...

Courage Kia

BDC Manager

Gastonia, NC · On-site

If you are willing to go above and beyond and are committed to delivering exceptional customer service, submit your resume. Business Development Center (BDC) Manager Compensation and Benefits:

Tamaroff Motors Inc

BDC Manager

Southfield, MI · On-site

The BDC Manager collaborates closely with sales, marketing, and service departments to align efforts and improve overall dealership performance. By analyzing key performance metrics and customer ...

Tamaroff Motors Inc

BDC Manager

Roseville, MI · On-site

The BDC Manager collaborates closely with sales, marketing, and service departments to align efforts and improve overall dealership performance. By analyzing key performance metrics and customer ...

Davis Moore

Automotive Service BDC Rep

Wichita, KS · On-site

$13.75 - $18/hr

The Customer Service BDC Consultant utilizes their selling ability, computer skills, courteous ... with BDC Manager and communicate effectively and efficiently. * Organized, multi-tasked, self ...

Ron Tirapelli Ford

BDC Manager

Shorewood, IL · On-site

$70K - $110K/yr

As our BDC Manager, you'll be the guiding force behind our lead generation and customer engagement ... Collaborate with the sales and service departments to create a seamless customer experience.

Courage Kia

BDC Manager

Gastonia, NC

If you are willing to go above and beyond and are committed to delivering exceptional customer service, submit your resume. Business Development Center (BDC) Manager Compensation and Benefits:

Courage Kia

BDC Manager

Gastonia, NC · On-site

If you are willing to go above and beyond and are committed to delivering exceptional customer service, submit your resume. Business Development Center (BDC) Manager Compensation and Benefits:

Courage Kia

BDC Manager

Gastonia, NC · On-site

If you are willing to go above and beyond and are committed to delivering exceptional customer service, submit your resume. Business Development Center (BDC) Manager Compensation and Benefits:

Loganville Ford

BDC Manager

Loganville, GA · On-site

Position Overview The BDC Manager is responsible for leading a high-energy Business Development ... Employee discounts on vehicles, parts, and service. * Professional development and career ...

Courage Kia

BDC Manager

Gastonia, NC · On-site

If you are willing to go above and beyond and are committed to delivering exceptional customer service, submit your resume. Business Development Center (BDC) Manager Compensation and Benefits:

Loganville Ford

BDC Manager

Loganville, GA

Position Overview The BDC Manager is responsible for leading a high-energy Business Development ... Employee discounts on vehicles, parts, and service. * Professional development and career ...

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Service Bdc Manager information

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$19K

$69.2K

$115.5K

How much do service bdc manager jobs pay per year?

As of Jun 7, 2026, the average yearly pay for service bdc manager in the United States is $69,194.00, according to ZipRecruiter salary data. Most workers in this role earn between $48,000.00 and $85,500.00 per year, depending on experience, location, and employer.

What is a Service BDC Manager?

A Service BDC (Business Development Center) Manager oversees the team responsible for managing customer communications and appointments for a dealership's service department. They handle inbound and outbound calls, schedule service appointments, follow up on missed opportunities, and ensure a high level of customer satisfaction. The Service BDC Manager also trains and motivates staff, sets performance goals, and uses data to improve processes. Their role is vital in maximizing service department efficiency and increasing customer retention.

How does a Service BDC Manager typically collaborate with service advisors and technicians to improve customer satisfaction?

A Service BDC (Business Development Center) Manager plays a crucial liaison role between the customer-facing BDC team, service advisors, and technicians. They ensure that appointments are scheduled efficiently, customer concerns are clearly communicated, and follow-ups are handled promptly. By regularly meeting with service advisors and technicians, the manager helps address workflow bottlenecks, shares customer feedback, and implements process improvements to enhance the overall service experience. This collaborative approach not only streamlines operations but also directly contributes to higher customer satisfaction and retention.

What are the key skills and qualifications needed to thrive as a Service BDC Manager, and why are they important?

To thrive as a Service BDC Manager, you need experience in automotive service operations, strong organizational abilities, and a background in customer service or sales management. Familiarity with CRM software, appointment scheduling systems, and basic dealership management tools is essential, along with knowledge of service department processes. Excellent communication, leadership, and problem-solving skills help you motivate teams and deliver outstanding customer experiences. These competencies ensure efficient service department workflow, higher customer retention, and achievement of business goals.

What is the difference between Service Bdc Manager vs Service Advisor?

AspectService Bdc ManagerService Advisor
CredentialsTypically requires dealership experience, customer service skills, and sometimes certifications in automotive service managementRequires automotive knowledge, customer service skills, and often ASE certifications
Work EnvironmentOffice-based role managing customer communications and dealership operationsFrontline role interacting directly with customers and technicians
Employer & Industry UsageUsed mainly in automotive dealerships to oversee service department operationsCommonly found in automotive service departments as the primary customer liaison

The Service Bdc Manager focuses on managing customer communications and dealership operations, while the Service Advisor directly interacts with customers to recommend and explain vehicle repairs. Both roles require automotive knowledge and customer service skills, but their responsibilities and work environments differ significantly.

More about Service Bdc Manager jobs
What cities are hiring for Service Bdc Manager jobs? Cities with the most Service Bdc Manager job openings:
What states have the most Service Bdc Manager jobs? States with the most job openings for Service Bdc Manager jobs include:
What job categories do people searching Service Bdc Manager jobs look for? The top searched job categories for Service Bdc Manager jobs are:
Service Bdc Manager jobs near you
Infographic showing various Service Bdc Manager job openings in the United States as of May 2026, with employment types broken down into 100% Full Time. Highlights an 100% In-person job distribution, with an average salary of $69,194 per year, or $33.3 per hour.

Service BDC Representative

Hopkins Ford

Elgin, IL • On-site

$14.75 - $19.75/hr

Full-time

Medical, Dental, Vision, Life, Retirement

Posted 20 days ago

Job description

Job Summary: The Service BDC Representative will be responsible for coordinating all incoming requests made via telephone or online, searching for potential sales leads, booking appointments for the showroom, and acting as the first point of contact for customers.
Compensation and Benefits:
  • Competitive Pay
  • Training and mentorship program
  • Medical. Dental, Vision Plan
  • 401(k) Savings Plan
  • Basic Life Insurance
  • Discounts on Products and Services
  • Flexible Schedules
  • Work Life Balance

Responsibilities:
  • Promote and seek out opportunities to deliver a top-notch customer experience
  • Interact with customers to identify their individual needs and opportunities for new/used cars sales presentations
  • Work closely with the BDC Manager and other BDC sales personnel to ensure sales lead opportunities are accounted for and appropriate notes are made in the CRM
  • Complete phone calls as assigned by the BDC Manager
  • Act as a member of the BDC team, which includes cross-training for internet lead and incoming/outgoing telephone sales prospecting roles
  • Conduct sales department service tours
  • Stay informed about new products, features, accessories, etc., and their benefits to customers
  • Attend product and sales training as requested by BDC
  • Attend sales meetings

Requirements:
  • No car experience or education needed!
  • Sufficient reading skills to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations
  • Strong writing skills to write reports, business correspondence, procedure manuals, advertising copy
  • Presentation skills to share information and respond to questions from groups of managers, clients, customers, and the general public
  • Mathematical skills to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume
  • Ability to interpret and follow instructions shared in written, oral, diagram, or schedule form
  • Clean driving record & valid driver's license

Hopkins Ford of Elgin in IL, close to South Elgin, Dundee, and Streamwood, is a new Ford dealership with used cars, financing, auto service and repairs, and genuine Ford parts. We want to be this to be our customer's one-stop shop for all things automotive! We have the best selection of new and Certified Pre-Owned Fords and used cars in the area.
We are an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.

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