Automotive BDC Manager
$50K - $100K/yr
The Automotive Customer Service BDC Manager is the direct Supervisor of the Automotive Customer Service BDC Consultant and is responsible for the following but not limited to: managing the BDC ...
Automotive BDC Manager
$50K - $100K/yr
The Automotive Customer Service BDC Manager is the direct Supervisor of the Automotive Customer Service BDC Consultant and is responsible for the following but not limited to: managing the BDC ...
Automotive BDC Manager
Indianapolis, IN · On-site
The Automotive Customer Service BDC Manager is the direct Supervisor of the Automotive Customer Service BDC Consultant and is responsible for the following but not limited to: managing the BDC ...
Quick apply
Automotive BDC Manager
Indianapolis, IN · On-site
The Automotive Customer Service BDC Manager is the direct Supervisor of the Automotive Customer Service BDC Consultant and is responsible for the following but not limited to: managing the BDC ...
Service BDC Representative
Elgin, IL · On-site
$14.75 - $19.75/hr
Job Summary: The Service BDC Representative will be responsible for coordinating all incoming ... Work closely with the BDC Manager and other BDC sales personnel to ensure sales lead opportunities ...
Service BDC Representative
Elgin, IL · On-site
$14.75 - $19.75/hr
Job Summary: The Service BDC Representative will be responsible for coordinating all incoming ... Work closely with the BDC Manager and other BDC sales personnel to ensure sales lead opportunities ...
Service BDC Representative
Elgin, IL · On-site
$14.75 - $19.75/hr
Job Summary: The Service BDC Representative will be responsible for coordinating all incoming ... Work closely with the BDC Manager and other BDC sales personnel to ensure sales lead opportunities ...
Quick apply
Service BDC Representative
Elgin, IL · On-site
$14.75 - $19.75/hr
Job Summary: The Service BDC Representative will be responsible for coordinating all incoming ... Work closely with the BDC Manager and other BDC sales personnel to ensure sales lead opportunities ...
SERVICE BDC
Hillside, NJ · On-site
$15.25 - $20.25/hr
Automotive Customer Service BDC Consultant If you believe Customer Service is a true craft -- one ... with BDC Manager and communicate effectively and efficiently. * Organized, multi-tasked, self ...
Quick apply
SERVICE BDC
Hillside, NJ · On-site
$15.25 - $20.25/hr
Automotive Customer Service BDC Consultant If you believe Customer Service is a true craft -- one ... with BDC Manager and communicate effectively and efficiently. * Organized, multi-tasked, self ...
BDC MANAGER
Pharr, TX · On-site
Business Development Center (BDC) Manager - Automotive We offer great pay and excellent benefits ... Overall knowledge of automotive sales and service department operations * Strong organizational ...
BDC MANAGER
Pharr, TX · On-site
Business Development Center (BDC) Manager - Automotive We offer great pay and excellent benefits ... Overall knowledge of automotive sales and service department operations * Strong organizational ...
SERVICE BDC
$18 - $20/hr
Automotive Customer Service BDC Consultant If you believe Customer Service is a true craft -- one ... BDC Manager and communicate effectively and efficiently. • Organized, multi-tasked, self ...
SERVICE BDC
$18 - $20/hr
Automotive Customer Service BDC Consultant If you believe Customer Service is a true craft -- one ... BDC Manager and communicate effectively and efficiently. • Organized, multi-tasked, self ...
BDC Manager
Houston, TX · On-site
$60 - $80/hr
Business Development Center (BDC) Manager- Automotive We offer great pay and excellent benefits for ... Overall knowledge of automotive sales and service department operations * Strong organizational ...
BDC Manager
Houston, TX · On-site
$60 - $80/hr
Business Development Center (BDC) Manager- Automotive We offer great pay and excellent benefits for ... Overall knowledge of automotive sales and service department operations * Strong organizational ...
Automotive Service BDC Rep
Wichita, KS · On-site
$13.75 - $18/hr
The Customer Service BDC Consultant utilizes their selling ability, computer skills, courteous ... with BDC Manager and communicate effectively and efficiently. * Organized, multi-tasked, self ...
Quick apply
Automotive Service BDC Rep
Wichita, KS · On-site
$13.75 - $18/hr
The Customer Service BDC Consultant utilizes their selling ability, computer skills, courteous ... with BDC Manager and communicate effectively and efficiently. * Organized, multi-tasked, self ...
Bergey's Automotive Dealerships Summary The Service BDC Manager leads the centralized team responsible for scheduling every service appointment across the dealer group. This role owns the day-to-day ...
Bergey's Automotive Dealerships Summary The Service BDC Manager leads the centralized team responsible for scheduling every service appointment across the dealer group. This role owns the day-to-day ...
BDC Manager
Houston, TX · On-site
Business Development Center (BDC) Manager - Automotive We offer great pay and excellent benefits ... Overall knowledge of automotive sales and service department operations * Strong organizational ...
BDC Manager
Houston, TX · On-site
Business Development Center (BDC) Manager - Automotive We offer great pay and excellent benefits ... Overall knowledge of automotive sales and service department operations * Strong organizational ...
If you are willing to go above and beyond and are committed to delivering exceptional customer service, submit your resume. Business Development Center (BDC) Manager Compensation and Benefits:
Quick apply
If you are willing to go above and beyond and are committed to delivering exceptional customer service, submit your resume. Business Development Center (BDC) Manager Compensation and Benefits:
BDC Manager
Loganville, GA · On-site
Position Overview The BDC Manager is responsible for leading a high-energy Business Development ... Employee discounts on vehicles, parts, and service. * Professional development and career ...
BDC Manager
Loganville, GA · On-site
Position Overview The BDC Manager is responsible for leading a high-energy Business Development ... Employee discounts on vehicles, parts, and service. * Professional development and career ...
BDC Manager
Loganville, GA · On-site
Position Overview The BDC Manager is responsible for leading a high-energy Business Development ... Employee discounts on vehicles, parts, and service. * Professional development and career ...
Quick apply
BDC Manager
Loganville, GA · On-site
Position Overview The BDC Manager is responsible for leading a high-energy Business Development ... Employee discounts on vehicles, parts, and service. * Professional development and career ...
BDC MANAGER
Pharr, TX · On-site
Business Development Center (BDC) Manager - Automotive We offer great pay and excellent benefits ... Overall knowledge of automotive sales and service department operations * Strong organizational ...
Quick apply
BDC MANAGER
Pharr, TX · On-site
Business Development Center (BDC) Manager - Automotive We offer great pay and excellent benefits ... Overall knowledge of automotive sales and service department operations * Strong organizational ...
Business Development Center (BDC) Manager - Automotive We offer great pay and excellent benefits ... Overall knowledge of automotive sales and service department operations * Strong organizational ...
Business Development Center (BDC) Manager - Automotive We offer great pay and excellent benefits ... Overall knowledge of automotive sales and service department operations * Strong organizational ...
BDC Manager
Gastonia, NC · On-site
If you are willing to go above and beyond and are committed to delivering exceptional customer service, submit your resume. Business Development Center (BDC) Manager Compensation and Benefits:
BDC Manager
Gastonia, NC · On-site
If you are willing to go above and beyond and are committed to delivering exceptional customer service, submit your resume. Business Development Center (BDC) Manager Compensation and Benefits:
BDC Manager
Gastonia, NC · On-site
If you are willing to go above and beyond and are committed to delivering exceptional customer service, submit your resume. Business Development Center (BDC) Manager Compensation and Benefits:
BDC Manager
Gastonia, NC · On-site
If you are willing to go above and beyond and are committed to delivering exceptional customer service, submit your resume. Business Development Center (BDC) Manager Compensation and Benefits:
BDC Manager
Joliet, IL · On-site
$70K - $110K/yr
As our BDC Manager, you'll be the guiding force behind our lead generation and customer engagement ... Collaborate with the sales and service departments to create a seamless customer experience.
Quick apply
BDC Manager
Joliet, IL · On-site
$70K - $110K/yr
As our BDC Manager, you'll be the guiding force behind our lead generation and customer engagement ... Collaborate with the sales and service departments to create a seamless customer experience.
BDC Manager
Gastonia, NC · On-site
If you are willing to go above and beyond and are committed to delivering exceptional customer service, submit your resume. Business Development Center (BDC) Manager Compensation and Benefits:
BDC Manager
Gastonia, NC · On-site
If you are willing to go above and beyond and are committed to delivering exceptional customer service, submit your resume. Business Development Center (BDC) Manager Compensation and Benefits:
Service Bdc Manager information
See salary details
$19K - $27.8K
3% of jobs
$27.8K - $36.5K
4% of jobs
$36.5K - $45.3K
9% of jobs
$48.6K is the 25th percentile. Wages below this are outliers.
$45.3K - $54.1K
22% of jobs
The median wage is $62.5K / yr.
$54.1K - $62.9K
12% of jobs
$62.9K - $71.6K
8% of jobs
$71.6K - $80.4K
11% of jobs
$83.5K is the 75th percentile. Wages above this are outliers.
$80.4K - $89.2K
16% of jobs
$89.2K - $98K
9% of jobs
$98K - $106.7K
4% of jobs
$106.7K - $115.5K
1% of jobs
$19K
$69.2K
$115.5K
How much do service bdc manager jobs pay per year?
As of Sep 7, 2026, the average yearly pay for service bdc manager in the United States is $69,194.00, according to ZipRecruiter salary data. Most workers in this role earn between $48,000.00 and $85,500.00 per year, depending on experience, location, and employer.
What is a Service BDC Manager?
A Service BDC (Business Development Center) Manager oversees the team responsible for managing customer communications and appointments for a dealership's service department. They handle inbound and outbound calls, schedule service appointments, follow up on missed opportunities, and ensure a high level of customer satisfaction. The Service BDC Manager also trains and motivates staff, sets performance goals, and uses data to improve processes. Their role is vital in maximizing service department efficiency and increasing customer retention.
What are the key skills and qualifications needed to thrive as a Service BDC Manager?
To thrive as a Service BDC Manager, you need experience in automotive service operations, strong organizational abilities, and a background in customer service or sales management. Familiarity with CRM software, appointment scheduling systems, and basic dealership management tools is essential, along with knowledge of service department processes. Excellent communication, leadership, and problem-solving skills help you motivate teams and deliver outstanding customer experiences. These competencies ensure efficient service department workflow, higher customer retention, and achievement of business goals.
How does a Service BDC Manager typically collaborate with service advisors and technicians to improve customer satisfaction?
A Service BDC (Business Development Center) Manager plays a crucial liaison role between the customer-facing BDC team, service advisors, and technicians. They ensure that appointments are scheduled efficiently, customer concerns are clearly communicated, and follow-ups are handled promptly. By regularly meeting with service advisors and technicians, the manager helps address workflow bottlenecks, shares customer feedback, and implements process improvements to enhance the overall service experience. This collaborative approach not only streamlines operations but also directly contributes to higher customer satisfaction and retention.
What is the difference between Service Bdc Manager vs Service Advisor?
| Aspect | Service Bdc Manager | Service Advisor |
|---|---|---|
| Credentials | Typically requires dealership experience, customer service skills, and sometimes certifications in automotive service management | Requires automotive knowledge, customer service skills, and often ASE certifications |
| Work Environment | Office-based role managing customer communications and dealership operations | Frontline role interacting directly with customers and technicians |
| Employer & Industry Usage | Used mainly in automotive dealerships to oversee service department operations | Commonly found in automotive service departments as the primary customer liaison |
The Service Bdc Manager focuses on managing customer communications and dealership operations, while the Service Advisor directly interacts with customers to recommend and explain vehicle repairs. Both roles require automotive knowledge and customer service skills, but their responsibilities and work environments differ significantly.
More about Service Bdc Manager jobs
What cities are hiring for Service Bdc Manager jobs?
Cities with the most Service Bdc Manager job openings:
What states have the most Service Bdc Manager jobs?
States with the most job openings for Service Bdc Manager jobs include:
What job categories do people searching Service Bdc Manager jobs look for?
The top searched job categories for Service Bdc Manager jobs are:
$50K - $100K/yr
Full-time
Re-posted 15 days ago
Job description
The Automotive Customer Service BDC Manager is the direct Supervisor of the Automotive Customer Service BDC Consultant and is responsible for the following but not limited to: managing the BDC Consultants, ensure that department metrics and goals are met in relation to customer contacts, appointments set, appointments show and sold.
Duties And Responsibilities:
Ensure that department metrics and goals are met in relation to appointments set, appointments show and sold for Internet and Inbound phone leads
• Maintain and increase ROI levels set by the company
• Assist in the process of generating the sales of vehicles, service, aftermarket products and finance products
• Assist in the training of sales and the BDC Consultants as it relates to the e-Sales office functions
• Be proficient in dealing with customers via telephone and email
• Measure and maintain performance levels set by the company
• Compile all necessary reports on a timely basis
• Manage employee schedules and time clock reporting for payroll
• Measure, monitor and report all shows and sales (delivered) deals by the BDC Consultants for commissions and bonus
• Hiring, evaluating, managing, counseling, terminating and disciplining of all BDC personnel
• Effectively utilize CRM and Lead Management tools
• Install processes and train employees
• Be knowledgeable about sales process, business philosophy, and products
• Knowledge of office practices and administrative procedures
• Train staff all processes
• Will follow behavioral expectations consistent with the Company's visions/values
Job Requirements:
Qualifications:
• Previous dealership experience required
• Must have sales experience
• Must have flexible availability
• Skill in the use of personal computers and personal computer software packages, CRM, Internet, Outlook Email, MS Word, MS Excel and various other applications
• Ability to work in call center environment
• Ability to organize and handle multiple tasks with flexibility
• Ability to thrive in a team environment and consistently display professional demeanor.
It's time to make the most important move of your career.
When you join our organization, you'll enjoy comprehensive training, competitive compensation, and unparalleled benefits. Simply put, you'll experience the best that a career in the automotive industry has to offer. The above statements are intended to describe the general nature and level of the work being performed by people assigned to this work. This is not an exhaustive list of all duties and responsibilities. We reserve the right to amend and change responsibilities to meet business and organizational needs as necessary. We are an Equal Opportunity Employer and a drug free workplace. We Would Love To Talk With You!
Apply By Clicking The "Apply Now" Button
Duties And Responsibilities:
Ensure that department metrics and goals are met in relation to appointments set, appointments show and sold for Internet and Inbound phone leads
• Maintain and increase ROI levels set by the company
• Assist in the process of generating the sales of vehicles, service, aftermarket products and finance products
• Assist in the training of sales and the BDC Consultants as it relates to the e-Sales office functions
• Be proficient in dealing with customers via telephone and email
• Measure and maintain performance levels set by the company
• Compile all necessary reports on a timely basis
• Manage employee schedules and time clock reporting for payroll
• Measure, monitor and report all shows and sales (delivered) deals by the BDC Consultants for commissions and bonus
• Hiring, evaluating, managing, counseling, terminating and disciplining of all BDC personnel
• Effectively utilize CRM and Lead Management tools
• Install processes and train employees
• Be knowledgeable about sales process, business philosophy, and products
• Knowledge of office practices and administrative procedures
• Train staff all processes
• Will follow behavioral expectations consistent with the Company's visions/values
Job Requirements:
Qualifications:
• Previous dealership experience required
• Must have sales experience
• Must have flexible availability
• Skill in the use of personal computers and personal computer software packages, CRM, Internet, Outlook Email, MS Word, MS Excel and various other applications
• Ability to work in call center environment
• Ability to organize and handle multiple tasks with flexibility
• Ability to thrive in a team environment and consistently display professional demeanor.
It's time to make the most important move of your career.
When you join our organization, you'll enjoy comprehensive training, competitive compensation, and unparalleled benefits. Simply put, you'll experience the best that a career in the automotive industry has to offer. The above statements are intended to describe the general nature and level of the work being performed by people assigned to this work. This is not an exhaustive list of all duties and responsibilities. We reserve the right to amend and change responsibilities to meet business and organizational needs as necessary. We are an Equal Opportunity Employer and a drug free workplace. We Would Love To Talk With You!
Apply By Clicking The "Apply Now" Button
About North American
Sourced by ZipRecruiter
Industry
Manufacturing
Company size
201 - 500 Employees
Headquarters location
Glenview, IL, US
Year founded
1919