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Service Bdc Manager Jobs in Ohio (NOW HIRING)

Ferris Automall

BDC Agent

New Philadelphia, OH · On-site

$14 - $18.50/hr

... Manager * Act as a member of the BDC team, which includes cross-training for internet lead and incoming/outgoing telephone sales prospecting roles * Conduct sales department service tours * Stay ...

Ferris Automall

BDC Agent

New Philadelphia, OH · On-site

$14 - $18.50/hr

... Manager * Act as a member of the BDC team, which includes cross-training for internet lead and incoming/outgoing telephone sales prospecting roles * Conduct sales department service tours * Stay ...

Ferris Automall

BDC Agent

New Philadelphia, OH · On-site

$14 - $18.50/hr

... Manager * Act as a member of the BDC team, which includes cross-training for internet lead and incoming/outgoing telephone sales prospecting roles * Conduct sales department service tours * Stay ...

Spitzer Automotive

Service BDC Associate

Euclid, OH · On-site

$14 - $19.50/hr

As a Service BDC Associate, you will be highly trained to work with customers over the phone, email ... Utilize contact management program to update customer files with proper notes of contact, emails ...

Spitzer Autoworld

Service BDC Associate

Euclid, OH · On-site

$14 - $19.50/hr

As a Service BDC Associate, you will be highly trained to work with customers over the phone, email ... contact management program to update customer files with proper notes of contact, emails sent ...

Spitzer Autoworld

Service BDC Associate

Cleveland, OH

$14 - $19.50/hr

As a Service BDC Associate, you will be highly trained to work with customers over the phone, email ... Utilize contact management program to update customer files with proper notes of contact, emails ...

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All JobsService Bdc JobsService Bdc Manager JobsService Bdc Manager Jobs in Ohio

Service Bdc Manager information

See Ohio salary details

$18.1K

$65.8K

$109.8K

How much do service bdc manager jobs pay per year?

As of Aug 13, 2026, the average yearly pay for service bdc manager in Ohio is $65,782.00, according to ZipRecruiter salary data. Most workers in this role earn between $45,600.00 and $81,300.00 per year, depending on experience, location, and employer.

What is a Service BDC Manager?

A Service BDC (Business Development Center) Manager oversees the team responsible for managing customer communications and appointments for a dealership's service department. They handle inbound and outbound calls, schedule service appointments, follow up on missed opportunities, and ensure a high level of customer satisfaction. The Service BDC Manager also trains and motivates staff, sets performance goals, and uses data to improve processes. Their role is vital in maximizing service department efficiency and increasing customer retention.

How to become a Service Bdc Manager?

To become a Service Bdc Manager, candidates typically need experience in automotive service departments, strong customer service skills, and knowledge of dealership operations. A high school diploma or equivalent is usually required, and some employers prefer candidates with prior experience in sales or service coordination. Developing skills in communication, organization, and familiarity with dealership management software can also be beneficial.

How does a Service BDC Manager typically collaborate with service advisors and technicians to improve customer satisfaction?

A Service BDC (Business Development Center) Manager plays a crucial liaison role between the customer-facing BDC team, service advisors, and technicians. They ensure that appointments are scheduled efficiently, customer concerns are clearly communicated, and follow-ups are handled promptly. By regularly meeting with service advisors and technicians, the manager helps address workflow bottlenecks, shares customer feedback, and implements process improvements to enhance the overall service experience. This collaborative approach not only streamlines operations but also directly contributes to higher customer satisfaction and retention.

What are the key skills and qualifications needed to thrive as a Service BDC Manager?

To thrive as a Service BDC Manager, you need experience in automotive service operations, strong organizational abilities, and a background in customer service or sales management. Familiarity with CRM software, appointment scheduling systems, and basic dealership management tools is essential, along with knowledge of service department processes. Excellent communication, leadership, and problem-solving skills help you motivate teams and deliver outstanding customer experiences. These competencies ensure efficient service department workflow, higher customer retention, and achievement of business goals.

What is the difference between Service Bdc Manager vs Service Advisor?

AspectService Bdc ManagerService Advisor
CredentialsTypically requires dealership experience, customer service skills, and sometimes certifications in automotive service managementRequires automotive knowledge, customer service skills, and often ASE certifications
Work EnvironmentOffice-based role managing customer communications and dealership operationsFrontline role interacting directly with customers and technicians
Employer & Industry UsageUsed mainly in automotive dealerships to oversee service department operationsCommonly found in automotive service departments as the primary customer liaison

The Service Bdc Manager focuses on managing customer communications and dealership operations, while the Service Advisor directly interacts with customers to recommend and explain vehicle repairs. Both roles require automotive knowledge and customer service skills, but their responsibilities and work environments differ significantly.

What are popular job titles related to Service Bdc Manager jobs in Ohio?

For Service Bdc Manager jobs in Ohio, the most frequently searched job titles are:

What job categories do people searching Service Bdc Manager jobs in Ohio look for?

The top searched job categories for Service Bdc Manager jobs in Ohio are:

What cities in Ohio are hiring for Service Bdc Manager jobs?

Cities in Ohio with the most Service Bdc Manager job openings:

Service Bdc Manager jobs near you
Infographic showing various Service Bdc Manager job openings in Ohio as of August 2026, with employment types broken down into 1% As Needed, 79% Full Time, 15% Part Time, and 5% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $65,782 per year, or $31.6 per hour.

BDC Agent

Ferris Automall

New Philadelphia, OH • On-site

$14 - $18.50/hr

Full-time

Medical, Retirement

Re-posted 5 days ago

Job description

Job Summary: The BDC Customer Care Specialist will be responsible for coordinating incoming requests made via telephone or online, searching for potential sales leads, booking appointments for the showroom, and acting as the first point of contact for customers.

BDC Customer Care Specialist Compensation and Benefits:

  • Competitive Pay
  • Health Insurance
  • Vacaton
  • 401(K)

BDC Customer Care Specialist Responsibilities: 

  • Promote and seek out opportunities to deliver a top-notch customer experience
  • Interact with customers to identify their individual needs and opportunities for new/used cars sales presentations
  • Work closely with the BDC Manager and other BDC sales personnel to ensure sales lead opportunities are accounted for and appropriate notes are made in the CRM
  • Complete phone calls as assigned by the BDC Manager
  • Act as a member of the BDC team, which includes cross-training for internet lead and incoming/outgoing telephone sales prospecting roles
  • Conduct sales department service tours
  • Stay informed about new products, features, accessories, etc., and their benefits to customers
  • Attend product and sales training as requested by BDC
  • Attend sales meetings

BDC Customer Care Specialist Requirements:

  • High school diploma or general education degree (GED)
  • Sufficient reading skills to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations
  • Strong writing skills to write reports, business correspondence, procedure manuals, advertising copy
  • Presentation skills to share information and respond to questions from groups of managers, clients, customers, and the general public
  • Mathematical skills to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume
  • Ability to interpret and follow instructions shared in written, oral, diagram, or schedule form
  • Clean driving record & valid driver’s license

Ferris Chevrolet, Inc. is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.