ZipRecruiter

Log In

1

Service Bdc Manager Jobs in Ohio (NOW HIRING)

Lowe's

BDC General Manager

Groveport, OH

... BDC) Responsible for the execution of all functions at the facility, including: the daily, weekly ... and store service requirements Recruit, train, and manage up to a 250 employee workforce on ...

REINEKE FAMILY DEALERSHIPS INC

BDC Representative

Findlay, OH · On-site

$14 - $18.75/hr

Business Development Manager Job Duties: Contact new and existing customers to discuss current ... Must have excellent customer service and a desire to help customers Ability to work well in a team ...

Hyundai of Columbus

BDC Sales Representative

Columbus, OH · On-site

$45K - $60K/yr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

... service appointments * Follow up like a pro--because the fortune is in the follow-up * Keep CRM ... Previous BDC, call center, or sales experience is a plus Requirements: Qualifications: * Minimum 1 ...

Hyundai of Columbus

BDC Sales Representative

Columbus, OH · On-site

$45K - $60K/yr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

... service appointments * Follow up like a pro-because the fortune is in the follow-up * Keep CRM ... Previous BDC, call center, or sales experience is a plus Requirements Qualifications: * Minimum 1-2 ...

Mark Wahlberg Chevrolet of Avon

BDC Representative - Sales

Avon, OH · On-site

$13.50 - $18/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

... services. Your excellent communication skills and ability to multitask will allow you to excel in ... management (CRM) software - Strong attention to detail and ability to accurately document ...

previous pagenext page

Showing results 21-40

All JobsService Bdc JobsService Bdc Manager JobsService Bdc Manager Jobs in Ohio

Service Bdc Manager information

See Ohio salary details

$18.1K

$65.8K

$109.8K

How much do service bdc manager jobs pay per year?

As of Aug 13, 2026, the average yearly pay for service bdc manager in Ohio is $65,782.00, according to ZipRecruiter salary data. Most workers in this role earn between $45,600.00 and $81,300.00 per year, depending on experience, location, and employer.

What is a Service BDC Manager?

A Service BDC (Business Development Center) Manager oversees the team responsible for managing customer communications and appointments for a dealership's service department. They handle inbound and outbound calls, schedule service appointments, follow up on missed opportunities, and ensure a high level of customer satisfaction. The Service BDC Manager also trains and motivates staff, sets performance goals, and uses data to improve processes. Their role is vital in maximizing service department efficiency and increasing customer retention.

How to become a Service Bdc Manager?

To become a Service Bdc Manager, candidates typically need experience in automotive service departments, strong customer service skills, and knowledge of dealership operations. A high school diploma or equivalent is usually required, and some employers prefer candidates with prior experience in sales or service coordination. Developing skills in communication, organization, and familiarity with dealership management software can also be beneficial.

How does a Service BDC Manager typically collaborate with service advisors and technicians to improve customer satisfaction?

A Service BDC (Business Development Center) Manager plays a crucial liaison role between the customer-facing BDC team, service advisors, and technicians. They ensure that appointments are scheduled efficiently, customer concerns are clearly communicated, and follow-ups are handled promptly. By regularly meeting with service advisors and technicians, the manager helps address workflow bottlenecks, shares customer feedback, and implements process improvements to enhance the overall service experience. This collaborative approach not only streamlines operations but also directly contributes to higher customer satisfaction and retention.

What are the key skills and qualifications needed to thrive as a Service BDC Manager?

To thrive as a Service BDC Manager, you need experience in automotive service operations, strong organizational abilities, and a background in customer service or sales management. Familiarity with CRM software, appointment scheduling systems, and basic dealership management tools is essential, along with knowledge of service department processes. Excellent communication, leadership, and problem-solving skills help you motivate teams and deliver outstanding customer experiences. These competencies ensure efficient service department workflow, higher customer retention, and achievement of business goals.

What is the difference between Service Bdc Manager vs Service Advisor?

AspectService Bdc ManagerService Advisor
CredentialsTypically requires dealership experience, customer service skills, and sometimes certifications in automotive service managementRequires automotive knowledge, customer service skills, and often ASE certifications
Work EnvironmentOffice-based role managing customer communications and dealership operationsFrontline role interacting directly with customers and technicians
Employer & Industry UsageUsed mainly in automotive dealerships to oversee service department operationsCommonly found in automotive service departments as the primary customer liaison

The Service Bdc Manager focuses on managing customer communications and dealership operations, while the Service Advisor directly interacts with customers to recommend and explain vehicle repairs. Both roles require automotive knowledge and customer service skills, but their responsibilities and work environments differ significantly.

What are popular job titles related to Service Bdc Manager jobs in Ohio?

For Service Bdc Manager jobs in Ohio, the most frequently searched job titles are:

What job categories do people searching Service Bdc Manager jobs in Ohio look for?

The top searched job categories for Service Bdc Manager jobs in Ohio are:

What cities in Ohio are hiring for Service Bdc Manager jobs?

Cities in Ohio with the most Service Bdc Manager job openings:

Service Bdc Manager jobs near you
Infographic showing various Service Bdc Manager job openings in Ohio as of August 2026, with employment types broken down into 1% As Needed, 79% Full Time, 15% Part Time, and 5% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $65,782 per year, or $31.6 per hour.

Service BDC for Mercedes Benz of North Olmsted

Mercedes Benz of North Olmsted

North Olmsted, OH • On-site

$14/hr

Full-time

Re-posted 22 days ago

Job description

Service BDC – Business Development Consultant

Job responsibility but not limited to this list.

  • The Service BDC Consultant responds to customer service and parts inquiries and delivers exceptional service to them. A friendly voice, coupled with a “can do” attitude and a driven commitment to complete customer satisfaction are required skills to succeed in this role.
  • A hands-on, highly responsive customer advocate. Listening skills are critical to understanding and immediately handling customer needs. The Specialist must be goal driven to achieve specific performance targets: Fast response times, service appointments set & show, outbound calls and service campaign sales.
  • Handles incoming customer inquiries from phone, email and online chat sources. Specialists also engage customers with outbound phone, email chat and text communications. Specialists must be outgoing, persuasive and results driven in all communications. Outstanding verbal and written communications are required. Specialists work in a TEAM culture, interacting frequently each day with service department personnel to ensure customer needs are met ASAP.
  • Customer contact activities will be managed and recorded in advanced software applications. Specialists will constantly interact with software and telephony, completing their activities and documenting the outcomes. Customer follow-up schedules, along with phone and chat scripts will empower a Specialist to serve customer needs and achieve performance targets. Specialists must be able to multi-task very quickly in these software applications.
  • The ideal candidate is highly self-motivated, with call center or customer contact experience. Automotive experience is a plus. Must be willing to spend extensive time on the phone, handling 100+ incoming/outbound calls each day. Specialists must be technologically inclined. Speed, accuracy and attention to details are required skills.
  • Candidates must be willing to work a flexible schedule of 40 hours per week, including nights and Saturdays.
  • Understand and apply the Bernie Moreno commitment to exceptional customer satisfaction.
  • Willing to learn new techniques, practices, software and telephony applications.
  • Sales driven. Achieve performance goals: Appointments set, show, sold.
  • Hands on customer contact. Incoming and outbound calls, online inquiries and chat requests. Engage customers, provide requested information and handle all needs.
  • Relentless customer follow-up to ensure ALL needs are met and goals achieved.
  • Team focus, willing to work with ALL associates in a collaborative work setting.
  • Utilize advanced telephony and software to schedule work activities, document customer contacts, etc.
  • Manages all required paperwork and records.
  • Continually learn about product updates, features, accessories, inventory and their benefits to the customer.
  • Attend training sessions and meetings as required.
  • Follow all company policies and procedures.
  • Performs other duties as assigned
  • Demonstrates behaviors consistent with the Company’s Values in all interactions with customers, co-workers, and vendors
  • Clean and organized work area