ZipRecruiter

Log In

1

Service Bdc Manager Jobs in Ohio (NOW HIRING)

Marhofer

Sales Manager

Canton, OH · On-site

$60 - $80/hr

Automotive Sales BDC Manager - Ron Marhofer Buick & GMC Location: North Canton, Ohio (Serving the ... service, and community involvement in the Northeast Ohio automotive market. As a high-volume leader ...

New

Chevrolet Of Troy

BDC Manager

Troy, OH · On-site

Collaborate with sales and service departments to align goals and improve customer experience ... management. Requirements * Proven experience in a BDC role or similar customer-focused position ...

Chevrolet Of Troy

BDC Manager

Troy, OH · On-site

Collaborate with sales and service departments to align goals and improve customer experience ... management. Requirements * Proven experience in a BDC role or similar customer-focused position ...

previous pagenext page

Showing results 21-40

All JobsService Bdc JobsService Bdc Manager JobsService Bdc Manager Jobs in Ohio

Service Bdc Manager information

See Ohio salary details

$18.1K

$65.8K

$109.8K

How much do service bdc manager jobs pay per year?

As of Sep 4, 2026, the average yearly pay for service bdc manager in Ohio is $65,782.00, according to ZipRecruiter salary data. Most workers in this role earn between $45,600.00 and $81,300.00 per year, depending on experience, location, and employer.

What is a Service BDC Manager?

A Service BDC (Business Development Center) Manager oversees the team responsible for managing customer communications and appointments for a dealership's service department. They handle inbound and outbound calls, schedule service appointments, follow up on missed opportunities, and ensure a high level of customer satisfaction. The Service BDC Manager also trains and motivates staff, sets performance goals, and uses data to improve processes. Their role is vital in maximizing service department efficiency and increasing customer retention.

What are the key skills and qualifications needed to thrive as a Service BDC Manager?

To thrive as a Service BDC Manager, you need experience in automotive service operations, strong organizational abilities, and a background in customer service or sales management. Familiarity with CRM software, appointment scheduling systems, and basic dealership management tools is essential, along with knowledge of service department processes. Excellent communication, leadership, and problem-solving skills help you motivate teams and deliver outstanding customer experiences. These competencies ensure efficient service department workflow, higher customer retention, and achievement of business goals.

How does a Service BDC Manager typically collaborate with service advisors and technicians to improve customer satisfaction?

A Service BDC (Business Development Center) Manager plays a crucial liaison role between the customer-facing BDC team, service advisors, and technicians. They ensure that appointments are scheduled efficiently, customer concerns are clearly communicated, and follow-ups are handled promptly. By regularly meeting with service advisors and technicians, the manager helps address workflow bottlenecks, shares customer feedback, and implements process improvements to enhance the overall service experience. This collaborative approach not only streamlines operations but also directly contributes to higher customer satisfaction and retention.

What is the difference between Service Bdc Manager vs Service Advisor?

AspectService Bdc ManagerService Advisor
CredentialsTypically requires dealership experience, customer service skills, and sometimes certifications in automotive service managementRequires automotive knowledge, customer service skills, and often ASE certifications
Work EnvironmentOffice-based role managing customer communications and dealership operationsFrontline role interacting directly with customers and technicians
Employer & Industry UsageUsed mainly in automotive dealerships to oversee service department operationsCommonly found in automotive service departments as the primary customer liaison

The Service Bdc Manager focuses on managing customer communications and dealership operations, while the Service Advisor directly interacts with customers to recommend and explain vehicle repairs. Both roles require automotive knowledge and customer service skills, but their responsibilities and work environments differ significantly.

What are popular job titles related to Service Bdc Manager jobs in Ohio?

For Service Bdc Manager jobs in Ohio, the most frequently searched job titles are:

What job categories do people searching Service Bdc Manager jobs in Ohio look for?

The top searched job categories for Service Bdc Manager jobs in Ohio are:

What cities in Ohio are hiring for Service Bdc Manager jobs?

Cities in Ohio with the most Service Bdc Manager job openings:

Service Bdc Manager jobs near you
Infographic showing various Service Bdc Manager job openings in Ohio as of August 2026, with employment types broken down into 1% As Needed, 79% Full Time, 15% Part Time, and 5% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $65,782 per year, or $31.6 per hour.

Customer Service/Internet BDC Representative

Dave Gill Chevrolet

Columbus, OH

$15.50 - $21/hr

Full-time

Medical, Dental, Vision, Retirement, PTO

Re-posted 2 days ago

Key responsibilities

  • Respond to internet inquiries via phone, text, and email using the CRM to provide vehicle information and customer service.

  • Answer incoming customer calls regarding vehicle details and dealership processes, and follow up with current customers to assess satisfaction and discuss upgrade or trade-in opportunities.

  • Make outgoing calls to current customers to follow up on their satisfaction and discuss potential vehicle upgrades or trade-ins.

Job description

Job Description

Our dealership is busy one and our small team is adding a position to assist in answering the many requests we are receiving daily!

This is a local family-owned franchised Chevrolet dealer on the east side of Columbus.

We have a small team which affords the right person ample opportunity to earn an excellent income!

Our goal is to find the right person to join our team! 

A candidate for consideration will be highly motivated and be able to think quick on their feet while providing outstanding customer service to our loyal customer base and assist us in gaining new customers via internet inquires and referrals.

Description:

Respond to request from internet inquiries via phone, text and email using our CRM.

This will include answering questions concerning the vehicles features, available history, our processes and what we an offer in the way of a great customer experience.

Answer incoming phones calls from customers inquiring about vehicles, seeking specific information on new and used vehicles and providing information on how we can make this a great experience for them.

Outgoing calls to current customers to follow up on their satisfaction of their current vehicle, the satisfaction of the service provided by the dealership and discuss potential upgrade opportunities with those with an expiring lease contract or with trade in opportunity.

Expectations:

Customer Service Experience

Appointment Setting Experience

Ability to complete 120+ activities/day (accumulation of email, text and phone calls)

Ability to make 80+ phone outgoing calls/day (10/hour)

Computer Literate

Organized and Process Oriented

Dependable

Detail Oriented

Goal Motivated

Professional phone etiquette

Ability to create emails and text and respond to correspondence in a professional fashion.

Hours:

We are closed on Sundays.  Schedule includes one day off through the week. 

Hours or operation are Monday - Thursday 9:00 a.m. - 7:00 p.m., Friday 9:00 a.m. - 6:00 p.m. and Saturday 9:00 a.m. - 5:00 p.m. with scheduled 8 hour shifts within these hours. 

(40 hours/week)

Pay:

Hourly pay + Commissions + Bonuses + Cash Bonuses  

Benefits:

Health Insurance, Dental, Vision

Paid Vacation

Paid Holidays

401K with Company Contributions

If you would like to work in a fun environment where you are appreciated and acknowledged for your work ethic and contributions, contact Miranda Hayes, BDC Manager @ 614 861 6230 x 2126 and submit your resume for consideration.

Company Description

We are located on the east side of Columbus, one mile south of the airport in the area of Broad and Hamilton.

Benefits

Employees have access to opt into health coverage, dental and vision after 90 days of employment.

401k plan is available after 1 year of employment.

One week of paid vacation is earned after 1 year of employment.

Paid holidays are awarded after 90 days of employment.