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Service Bdc Manager Jobs in Ohio (NOW HIRING)

Toyota Direct

Sales BDC Agent

Columbus, OH · On-site

BDC Agents manage customer Internet leads and respond to all inquiries in a quick and timely manner ... Generous employee discounts on vehicles, parts, and services Responsibilities: * Responding to ...

Toyota Direct

Sales BDC Agent

Columbus, OH · On-site

BDC Agents manage customer Internet leads and respond to all inquiries in a quick and timely manner ... Generous employee discounts on vehicles, parts, and services Responsibilities: * Responding to ...

Auto Direct LLC

Sales BDC Agent

Columbus, OH

BDC Agents manage customer Internet leads and respond to all inquiries in a quick and timely manner ... Generous employee discounts on vehicles, parts, and services Responsibilities: * Responding to ...

Watco

Trainmaster - Toledo, OH

Toledo, OH

Whether you're at one of these locations or in a support-services role, there's one thread that ties everyone together. We're all or the same team. One Watco. Here's what you can expect from Watco ...

Spitzer Autoworld

BDC Associate

Elyria, OH · On-site

$40K - $55K/yr

Are you the type of person who enjoys providing a high-level of customer service? Then, Spitzer ... Utilize contact management program to update customer files with proper notes of contact, emails ...

Spitzer Autoworld

BDC Associate

Elyria, OH · On-site

$40K - $55K/yr

Are you the type of person who enjoys providing a high-level of customer service. Then, Spitzer ... contact management program to update customer files with proper notes of contact, emails sent ...

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Showing results 41-60

All JobsService Bdc JobsService Bdc Manager JobsService Bdc Manager Jobs in Ohio

Service Bdc Manager information

See Ohio salary details

$18.1K

$65.8K

$109.8K

How much do service bdc manager jobs pay per year?

As of Sep 4, 2026, the average yearly pay for service bdc manager in Ohio is $65,782.00, according to ZipRecruiter salary data. Most workers in this role earn between $45,600.00 and $81,300.00 per year, depending on experience, location, and employer.

What is a Service BDC Manager?

A Service BDC (Business Development Center) Manager oversees the team responsible for managing customer communications and appointments for a dealership's service department. They handle inbound and outbound calls, schedule service appointments, follow up on missed opportunities, and ensure a high level of customer satisfaction. The Service BDC Manager also trains and motivates staff, sets performance goals, and uses data to improve processes. Their role is vital in maximizing service department efficiency and increasing customer retention.

What are the key skills and qualifications needed to thrive as a Service BDC Manager?

To thrive as a Service BDC Manager, you need experience in automotive service operations, strong organizational abilities, and a background in customer service or sales management. Familiarity with CRM software, appointment scheduling systems, and basic dealership management tools is essential, along with knowledge of service department processes. Excellent communication, leadership, and problem-solving skills help you motivate teams and deliver outstanding customer experiences. These competencies ensure efficient service department workflow, higher customer retention, and achievement of business goals.

How does a Service BDC Manager typically collaborate with service advisors and technicians to improve customer satisfaction?

A Service BDC (Business Development Center) Manager plays a crucial liaison role between the customer-facing BDC team, service advisors, and technicians. They ensure that appointments are scheduled efficiently, customer concerns are clearly communicated, and follow-ups are handled promptly. By regularly meeting with service advisors and technicians, the manager helps address workflow bottlenecks, shares customer feedback, and implements process improvements to enhance the overall service experience. This collaborative approach not only streamlines operations but also directly contributes to higher customer satisfaction and retention.

What is the difference between Service Bdc Manager vs Service Advisor?

AspectService Bdc ManagerService Advisor
CredentialsTypically requires dealership experience, customer service skills, and sometimes certifications in automotive service managementRequires automotive knowledge, customer service skills, and often ASE certifications
Work EnvironmentOffice-based role managing customer communications and dealership operationsFrontline role interacting directly with customers and technicians
Employer & Industry UsageUsed mainly in automotive dealerships to oversee service department operationsCommonly found in automotive service departments as the primary customer liaison

The Service Bdc Manager focuses on managing customer communications and dealership operations, while the Service Advisor directly interacts with customers to recommend and explain vehicle repairs. Both roles require automotive knowledge and customer service skills, but their responsibilities and work environments differ significantly.

What are popular job titles related to Service Bdc Manager jobs in Ohio?

For Service Bdc Manager jobs in Ohio, the most frequently searched job titles are:

What job categories do people searching Service Bdc Manager jobs in Ohio look for?

The top searched job categories for Service Bdc Manager jobs in Ohio are:

What cities in Ohio are hiring for Service Bdc Manager jobs?

Cities in Ohio with the most Service Bdc Manager job openings:

Service Bdc Manager jobs near you
Infographic showing various Service Bdc Manager job openings in Ohio as of August 2026, with employment types broken down into 1% As Needed, 79% Full Time, 15% Part Time, and 5% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $65,782 per year, or $31.6 per hour.

Business Development Representative (Sales BDC)

Beechmont Toyota

Cincinnati, OH • On-site

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 10 days ago

Job description

Business Development Representative (Sales BDC)
We are seeking a high-energy, results-driven Business Development Representative (BDC) to join our Sales Business Development team. This role is critical to our dealership's growth and customer experience and is ideal for someone who thrives in a fast-paced, performance-based environment.
What We Offer
  • 401(K)
  • Dental Insurance
  • Employee discount
  • Health Insurance
  • Health Savings Account
  • Life Insurance
  • Paid Time Off
  • Vision Insurance
  • Disability Insurance
  • Paid Training
Key Responsibilities
  • Handle inbound and outbound sales leads via phone, text, email, and CRM
  • Set and confirm showroom appointments for the Sales team
  • Respond to internet, phone, and third-party leads quickly and professionally
  • Build value, overcome objections, and maintain control of the conversation
  • Follow up consistently with unsold prospects and missed opportunities
  • Accurately log all activity in the CRM
  • Work closely with Sales Managers to drive showroom traffic and results
Qualifications
  • Strong phone presence and communication skills
  • Ability to build rapport quickly and professionally
  • Highly organized with excellent follow-up discipline
  • Comfortable with accountability, goals, and performance metrics
  • Prior automotive BDC, sales, call center, or inside sales experience preferred
  • CRM experience a plus (Tekion crm, DriveCentric, VinSolutions, etc.)
Work Environment
  • This position requires schedule flexibility
  • Some evening shifts up to 8:00 PM
  • Some weekend availability (rotating schedules may apply)
  • Regular use of phones, computers, and office equipment
Physical Demands
  • Extended periods of sitting, typing, and phone communication
  • Occasional standing, walking, bending, and reaching
  • Ability to lift/move up to 15 lbs (files, promotional materials)
  • Close vision and attention to detail required
Why This Role Matters
BDC is the front line of our sales operation. Your work directly impacts appointments, showroom traffic, and dealership success. High performances are recognized, rewarded, and promoted.
About Beechmont Automotive Group
Beechmont Automotive Group is a leading service provider in the Cincinnati area, committed to excellence in automotive repair and customer care. We value teamwork, integrity, and growth-and we're proud to support our employees with the tools and training they need to succeed.
Beechmont Auto is an equal opportunity employer committed to diversity and inclusion. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic under applicable laws.
Employment is contingent upon successful completion of a motor vehicle report (MVR) check, background check and drug screen.

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