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Service Bdc Manager Jobs in Ohio (NOW HIRING)

Toyota Direct

Sales BDC Agent

Columbus, OH · On-site

BDC Agents manage customer Internet leads and respond to all inquiries in a quick and timely manner ... Generous employee discounts on vehicles, parts, and services Responsibilities: * Responding to ...

Toyota Direct

Sales BDC Agent

Columbus, OH · On-site

BDC Agents manage customer Internet leads and respond to all inquiries in a quick and timely manner ... Generous employee discounts on vehicles, parts, and services Responsibilities: * Responding to ...

Auto Direct LLC

Sales BDC Agent

Columbus, OH · On-site

BDC Agents manage customer Internet leads and respond to all inquiries in a quick and timely manner ... Generous employee discounts on vehicles, parts, and services Responsibilities: * Responding to ...

Watco

Trainmaster - Toledo, OH

Toledo, OH · On-site

Whether you're at one of these locations or in a support-services role, there's one thread that ties everyone together. We're all or the same team. One Watco. Here's what you can expect from Watco ...

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All JobsService Bdc JobsService Bdc Manager JobsService Bdc Manager Jobs in Ohio

Service Bdc Manager information

See Ohio salary details

$18.1K

$65.8K

$109.8K

How much do service bdc manager jobs pay per year?

As of Aug 13, 2026, the average yearly pay for service bdc manager in Ohio is $65,782.00, according to ZipRecruiter salary data. Most workers in this role earn between $45,600.00 and $81,300.00 per year, depending on experience, location, and employer.

What is a Service BDC Manager?

A Service BDC (Business Development Center) Manager oversees the team responsible for managing customer communications and appointments for a dealership's service department. They handle inbound and outbound calls, schedule service appointments, follow up on missed opportunities, and ensure a high level of customer satisfaction. The Service BDC Manager also trains and motivates staff, sets performance goals, and uses data to improve processes. Their role is vital in maximizing service department efficiency and increasing customer retention.

How to become a Service Bdc Manager?

To become a Service Bdc Manager, candidates typically need experience in automotive service departments, strong customer service skills, and knowledge of dealership operations. A high school diploma or equivalent is usually required, and some employers prefer candidates with prior experience in sales or service coordination. Developing skills in communication, organization, and familiarity with dealership management software can also be beneficial.

How does a Service BDC Manager typically collaborate with service advisors and technicians to improve customer satisfaction?

A Service BDC (Business Development Center) Manager plays a crucial liaison role between the customer-facing BDC team, service advisors, and technicians. They ensure that appointments are scheduled efficiently, customer concerns are clearly communicated, and follow-ups are handled promptly. By regularly meeting with service advisors and technicians, the manager helps address workflow bottlenecks, shares customer feedback, and implements process improvements to enhance the overall service experience. This collaborative approach not only streamlines operations but also directly contributes to higher customer satisfaction and retention.

What are the key skills and qualifications needed to thrive as a Service BDC Manager?

To thrive as a Service BDC Manager, you need experience in automotive service operations, strong organizational abilities, and a background in customer service or sales management. Familiarity with CRM software, appointment scheduling systems, and basic dealership management tools is essential, along with knowledge of service department processes. Excellent communication, leadership, and problem-solving skills help you motivate teams and deliver outstanding customer experiences. These competencies ensure efficient service department workflow, higher customer retention, and achievement of business goals.

What is the difference between Service Bdc Manager vs Service Advisor?

AspectService Bdc ManagerService Advisor
CredentialsTypically requires dealership experience, customer service skills, and sometimes certifications in automotive service managementRequires automotive knowledge, customer service skills, and often ASE certifications
Work EnvironmentOffice-based role managing customer communications and dealership operationsFrontline role interacting directly with customers and technicians
Employer & Industry UsageUsed mainly in automotive dealerships to oversee service department operationsCommonly found in automotive service departments as the primary customer liaison

The Service Bdc Manager focuses on managing customer communications and dealership operations, while the Service Advisor directly interacts with customers to recommend and explain vehicle repairs. Both roles require automotive knowledge and customer service skills, but their responsibilities and work environments differ significantly.

What are popular job titles related to Service Bdc Manager jobs in Ohio?

For Service Bdc Manager jobs in Ohio, the most frequently searched job titles are:

What job categories do people searching Service Bdc Manager jobs in Ohio look for?

The top searched job categories for Service Bdc Manager jobs in Ohio are:

What cities in Ohio are hiring for Service Bdc Manager jobs?

Cities in Ohio with the most Service Bdc Manager job openings:

Service Bdc Manager jobs near you
Infographic showing various Service Bdc Manager job openings in Ohio as of August 2026, with employment types broken down into 1% As Needed, 79% Full Time, 15% Part Time, and 5% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $65,782 per year, or $31.6 per hour.

BDC Representative - Sales

Mark Wahlberg Chevrolet of Worthington

Worthington, OH • On-site

$14.50 - $19.25/hr

Full-time

Medical, Dental, Vision, Life, Retirement

Re-posted 16 days ago

Job description

Job Type
Full-time
Description
As a BDC (Business Development Center) Representative for Feldman Automotive, you will play a crucial role in ensuring our customers have a positive experience from the moment they inquire about our products and services. Your excellent communication skills and ability to multitask will allow you to excel in this position and contribute to the success of our dealership.
Responsibilities:
- Handle incoming phone calls, emails, and chat inquiries from potential and existing customers with professionalism and efficiency
- Schedule appointments for customers with our sales team and ensure the necessary information is documented accurately
- Follow up with customers to ensure their needs are met and ensure customer satisfaction
- Update customer information in our database and maintain accurate records of customer interactions
- Collaborate with other departments to ensure seamless customer service experience
Requirements
- Excellent verbal and written communication skills
- Ability to multitask and work in a fast-paced environment
- Proficient in computer skills, including Microsoft Office and customer relationship management (CRM) software
- Strong attention to detail and ability to accurately document information
- Previous experience in customer service or call center environment preferred
- Automotive industry knowledge is a plus
Benefits
Medical, Dental, Vision Insurance
Life Insurance and AD&D
401k
Critical Illness Insurance
Accident Insurance
Short and Long Term Disability
We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

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