Manage a group of customer service representatives in a call center environment * Develop and maintain the new hire and interview processes for all BDC reps/appointment coordinators * Cultivate ...
Manage a group of customer service representatives in a call center environment * Develop and maintain the new hire and interview processes for all BDC reps/appointment coordinators * Cultivate ...
BDC Manager
Newport News, VA · On-site
Manage a group of customer service representatives in a call center environment * Develop and maintain the new hire and interview processes for all BDC reps/appointment coordinators * Cultivate ...
BDC Manager
Newport News, VA · On-site
Manage a group of customer service representatives in a call center environment * Develop and maintain the new hire and interview processes for all BDC reps/appointment coordinators * Cultivate ...
Automotive BDC Manager - Subaru
$65K - $105K/yr
Collaborate with the sales and service departments to align BDC operations with dealership goals ... Implement and manage CRM systems to track leads, follow-ups, and customer interactions. * Ensure a ...
Automotive BDC Manager - Subaru
$65K - $105K/yr
Collaborate with the sales and service departments to align BDC operations with dealership goals ... Implement and manage CRM systems to track leads, follow-ups, and customer interactions. * Ensure a ...
BDC Manager
Newport News, VA · On-site
Manage a group of customer service representatives in a call center environment * Develop and maintain the new hire and interview processes for all BDC reps/appointment coordinators * Cultivate ...
BDC Manager
Newport News, VA · On-site
Manage a group of customer service representatives in a call center environment * Develop and maintain the new hire and interview processes for all BDC reps/appointment coordinators * Cultivate ...
Automotive BDC Manager - Subaru
Colonial Heights, VA · On-site
$65K - $105K/yr
Collaborate with the sales and service departments to align BDC operations with dealership goals ... Implement and manage CRM systems to track leads, follow-ups, and customer interactions. * Ensure a ...
Quick apply
Automotive BDC Manager - Subaru
Colonial Heights, VA · On-site
$65K - $105K/yr
Collaborate with the sales and service departments to align BDC operations with dealership goals ... Implement and manage CRM systems to track leads, follow-ups, and customer interactions. * Ensure a ...
Collaborate with the sales and service departments to align BDC operations with dealership goals ... Implement and manage CRM systems to track leads, follow-ups, and customer interactions. * Ensure a ...
Collaborate with the sales and service departments to align BDC operations with dealership goals ... Implement and manage CRM systems to track leads, follow-ups, and customer interactions. * Ensure a ...
BDC Manager
Newport News, VA · On-site
Manage a group of customer service representatives in a call center environment * Develop and maintain the new hire and interview processes for all BDC reps/appointment coordinators * Cultivate ...
BDC Manager
Newport News, VA · On-site
Manage a group of customer service representatives in a call center environment * Develop and maintain the new hire and interview processes for all BDC reps/appointment coordinators * Cultivate ...
Manage a group of customer service representatives in a call center environment * Develop and maintain the new hire and interview processes for all BDC reps/appointment coordinators * Cultivate ...
Manage a group of customer service representatives in a call center environment * Develop and maintain the new hire and interview processes for all BDC reps/appointment coordinators * Cultivate ...
BDC Manager
Newport News, VA · On-site
Manage a group of customer service representatives in a call center environment * Develop and maintain the new hire and interview processes for all BDC reps/appointment coordinators * Cultivate ...
BDC Manager
Newport News, VA · On-site
Manage a group of customer service representatives in a call center environment * Develop and maintain the new hire and interview processes for all BDC reps/appointment coordinators * Cultivate ...
BDC Representative
$14.25 - $19/hr
We are seeking motivated, professional, and customer focused Service BDC Representative to join our growing team. This position is responsible for managing inbound and outbound customer ...
Quick apply
BDC Representative
$14.25 - $19/hr
We are seeking motivated, professional, and customer focused Service BDC Representative to join our growing team. This position is responsible for managing inbound and outbound customer ...
BDC Representative
Virginia Beach, VA · On-site
$13.25 - $17.75/hr
We are seeking motivated, professional, and customer focused Service BDC Representative to join our growing team. This position is responsible for managing inbound and outbound customer ...
BDC Representative
Virginia Beach, VA · On-site
$13.25 - $17.75/hr
We are seeking motivated, professional, and customer focused Service BDC Representative to join our growing team. This position is responsible for managing inbound and outbound customer ...
BDC Representative
Virginia Beach, VA · On-site
$13.25 - $17.75/hr
We are seeking motivated, professional, and customer focused Service BDC Representative to join our growing team. This position is responsible for managing inbound and outbound customer ...
BDC Representative
Virginia Beach, VA · On-site
$13.25 - $17.75/hr
We are seeking motivated, professional, and customer focused Service BDC Representative to join our growing team. This position is responsible for managing inbound and outbound customer ...
Service BDC Agent
$14.50 - $18.75/hr
Service Manager/Director, Service Operations Director Job Summary: The Service BDC Agent at Bomnin Automotive is responsible for providing exceptional customer service and managing communications ...
Service BDC Agent
$14.50 - $18.75/hr
Service Manager/Director, Service Operations Director Job Summary: The Service BDC Agent at Bomnin Automotive is responsible for providing exceptional customer service and managing communications ...
Service BDC Agent
$15.50 - $20/hr
Service Manager/Director, Service Operations Director Job Summary: The Service BDC Agent at Bomnin Automotive is responsible for providing exceptional customer service and managing communications ...
Service BDC Agent
$15.50 - $20/hr
Service Manager/Director, Service Operations Director Job Summary: The Service BDC Agent at Bomnin Automotive is responsible for providing exceptional customer service and managing communications ...
Service BDC Agent
Manassas, VA · On-site
$15.50 - $20/hr
Service Manager/Director, Service Operations Director Job Summary: The Service BDC Agent at Bomnin Automotive is responsible for providing exceptional customer service and managing communications ...
Service BDC Agent
Manassas, VA · On-site
$15.50 - $20/hr
Service Manager/Director, Service Operations Director Job Summary: The Service BDC Agent at Bomnin Automotive is responsible for providing exceptional customer service and managing communications ...
BDC Support Supervisor
Richmond, VA · On-site
... management of Pro Orders, researching customer service inquiries, as well as assisting with the organization, execution and reconciliation of the BDC annual inventory. Responsibility Statements • ...
BDC Support Supervisor
Richmond, VA · On-site
... management of Pro Orders, researching customer service inquiries, as well as assisting with the organization, execution and reconciliation of the BDC annual inventory. Responsibility Statements • ...
BDC Service Agent
Arlington, VA · On-site
$18/hr
Our BDC (Business Development Center) Service Agents are tasked with managing large amounts of inbound/outbound calls and emails in a timely manner. Identify customer needs, provide information on ...
BDC Service Agent
Arlington, VA · On-site
$18/hr
Our BDC (Business Development Center) Service Agents are tasked with managing large amounts of inbound/outbound calls and emails in a timely manner. Identify customer needs, provide information on ...
BDC Service Agent
Arlington, VA · On-site
$18/hr
Our BDC (Business Development Center) Service Agents are tasked with managing large amounts of inbound/outbound calls and emails in a timely manner. Identify customer needs, provide information on ...
BDC Service Agent
Arlington, VA · On-site
$18/hr
Our BDC (Business Development Center) Service Agents are tasked with managing large amounts of inbound/outbound calls and emails in a timely manner. Identify customer needs, provide information on ...
BDC Associate Fixed Ops - BMW of Fairfax
Fairfax, VA · On-site
$18 - $20/hr
This highly accountable position uses lead management tools, CRM software and the internet to manage inquiry flow, update customer files, and closely track customer interest. The service BDC ...
BDC Associate Fixed Ops - BMW of Fairfax
Fairfax, VA · On-site
$18 - $20/hr
This highly accountable position uses lead management tools, CRM software and the internet to manage inquiry flow, update customer files, and closely track customer interest. The service BDC ...
This highly accountable position uses lead management tools, CRM software and the internet to manage inquiry flow, update customer files, and closely track customer interest. The service BDC ...
This highly accountable position uses lead management tools, CRM software and the internet to manage inquiry flow, update customer files, and closely track customer interest. The service BDC ...
Service Bdc Manager information
See Virginia salary details
$18.8K - $27.5K
3% of jobs
$27.5K - $36.2K
4% of jobs
$36.2K - $44.9K
9% of jobs
$48.1K is the 25th percentile. Wages below this are outliers.
$44.9K - $53.6K
22% of jobs
The median wage is $61.9K / yr.
$53.6K - $62.3K
12% of jobs
$62.3K - $71K
8% of jobs
$71K - $79.7K
11% of jobs
$82.8K is the 75th percentile. Wages above this are outliers.
$79.7K - $88.4K
16% of jobs
$88.4K - $97.1K
9% of jobs
$97.1K - $105.8K
4% of jobs
$105.8K - $114.5K
1% of jobs
$18.8K
$68.6K
$114.5K
How much do service bdc manager jobs pay per year?
As of Aug 17, 2026, the average yearly pay for service bdc manager in Virginia is $68,600.00, according to ZipRecruiter salary data. Most workers in this role earn between $47,600.00 and $84,800.00 per year, depending on experience, location, and employer.
What is a Service BDC Manager?
A Service BDC (Business Development Center) Manager oversees the team responsible for managing customer communications and appointments for a dealership's service department. They handle inbound and outbound calls, schedule service appointments, follow up on missed opportunities, and ensure a high level of customer satisfaction. The Service BDC Manager also trains and motivates staff, sets performance goals, and uses data to improve processes. Their role is vital in maximizing service department efficiency and increasing customer retention.
How to become a Service Bdc Manager?
To become a Service Bdc Manager, candidates typically need experience in automotive service departments, strong customer service skills, and knowledge of dealership operations. A high school diploma or equivalent is usually required, and some employers prefer candidates with prior experience in sales or service coordination. Developing skills in communication, organization, and familiarity with dealership management software can also be beneficial.
How does a Service BDC Manager typically collaborate with service advisors and technicians to improve customer satisfaction?
A Service BDC (Business Development Center) Manager plays a crucial liaison role between the customer-facing BDC team, service advisors, and technicians. They ensure that appointments are scheduled efficiently, customer concerns are clearly communicated, and follow-ups are handled promptly. By regularly meeting with service advisors and technicians, the manager helps address workflow bottlenecks, shares customer feedback, and implements process improvements to enhance the overall service experience. This collaborative approach not only streamlines operations but also directly contributes to higher customer satisfaction and retention.
What are the key skills and qualifications needed to thrive as a Service BDC Manager?
To thrive as a Service BDC Manager, you need experience in automotive service operations, strong organizational abilities, and a background in customer service or sales management. Familiarity with CRM software, appointment scheduling systems, and basic dealership management tools is essential, along with knowledge of service department processes. Excellent communication, leadership, and problem-solving skills help you motivate teams and deliver outstanding customer experiences. These competencies ensure efficient service department workflow, higher customer retention, and achievement of business goals.
What is the difference between Service Bdc Manager vs Service Advisor?
| Aspect | Service Bdc Manager | Service Advisor |
|---|---|---|
| Credentials | Typically requires dealership experience, customer service skills, and sometimes certifications in automotive service management | Requires automotive knowledge, customer service skills, and often ASE certifications |
| Work Environment | Office-based role managing customer communications and dealership operations | Frontline role interacting directly with customers and technicians |
| Employer & Industry Usage | Used mainly in automotive dealerships to oversee service department operations | Commonly found in automotive service departments as the primary customer liaison |
The Service Bdc Manager focuses on managing customer communications and dealership operations, while the Service Advisor directly interacts with customers to recommend and explain vehicle repairs. Both roles require automotive knowledge and customer service skills, but their responsibilities and work environments differ significantly.
What are popular job titles related to Service Bdc Manager jobs in Virginia?
For Service Bdc Manager jobs in Virginia, the most frequently searched job titles are:
What job categories do people searching Service Bdc Manager jobs in Virginia look for?
The top searched job categories for Service Bdc Manager jobs in Virginia are:
What cities in Virginia are hiring for Service Bdc Manager jobs?
Cities in Virginia with the most Service Bdc Manager job openings:
Full-time
Medical, Dental, Retirement, PTO
Posted 5 days ago
Job description
SUMMARY
Looking for a a BDC Manager to join our growing sales department. You’ll work closely with upper management as well as the sales associate to ensure the business needs are met.
WE OFFER:
- Health, Dental, Medical
- 401K
- Paid Time Off
RESPONSIBILITIES
- Create, maintain and measure the internet and business development processes (for both sales and service)
- Manage a group of customer service representatives in a call center environment
- Develop and maintain the new hire and interview processes for all BDC reps/appointment coordinators
- Cultivate engaged, intelligent and consistent staff
- Attract potential clients and retain current clientele by answering product and service questions received via phone and/or internet
- Contribute to high scores for the manufacturer’s customer satisfaction index (CSI)
- Strive for continual improvement in the BDC and the company as a whole. Give recognition when it is earned
- Hold yourself and others to high moral and ethical standards and conduct yourself with honesty and integrity
REQUIREMENTS
- Digital marketing experience is required
- Previous dealership experience is a huge plus
- Superior communication skills, both oral and written
- Strong email and phone presence is necessary
- Exceptional leadership skills
- Enthusiastic with high energy throughout the sales workday
- Outstanding organizational skills
- Ability to stay strong and calm in a stressful environment; must thrive under pressure
- Must be willing to submit to a background check to employment.
About the Dealership
Mills Auto Group understands rapid growth in the automotive space. Family-owned and operated for the past 21 years, we are proud to have grown from 1 store to 38. Most of our team of dedicated and motivated leaders have been with us since the beginning, most starting in entry-level roles themselves. We understand the importance of employee growth and promote from within often.
In addition to career development, at Mills Auto Group, you are recognized for your accomplishments. We have quarterly and yearly employee appreciation events. We participate in Degrees at Work and fund our employees’ college education! We encourage you to get involved with our community outside of the office as well – whether you choose to participate in the Boys and Girls Club, Wounded Warriors, or Support Future Leaders, there is always an opportunity for our employees to help our community.
We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.