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Service Bdc Manager Jobs in Virginia (NOW HIRING)

Asbury Automotive Group

BDC Sales Agent

Woodbridge, VA · On-site

$4.0K - $5.0K/wk

Our BDC (Business Development Center) Sales Agents are tasked with managing large amounts of ... Excellent customer service skills & motivation to be successful * Be able to create and maintain ...

VA Cars West Broad Inc

BDC MANANGER

Henrico, VA · On-site

$36K - $80K/yr

Previous experience in a BDC, call center, sales, or customer service role preferred * Comfortable working in a fast-paced, goal-oriented environment * Proficiency with CRM tools, email platforms ...

VA Cars West Broad Inc

BDC MANANGER

Henrico, VA · On-site

$36K - $80K/yr

Previous experience in a BDC, call center, sales, or customer service role preferred * Comfortable working in a fast-paced, goal-oriented environment * Proficiency with CRM tools, email platforms ...

Hyman Bros. Automobiles

Automotive BDC Agent

Midlothian, VA · On-site

$16.50 - $18.50/hr

As an Automotive BDC Agent, you will be responsible for managing all inbound and outbound sales inquiries and ensuring prompt and accurate responses. Your exceptional customer service skills ...

Posted today

VA Cars West Broad Inc

BDC MANANGER

Henrico, VA · On-site

$36K - $80K/yr

Previous experience in a BDC, call center, sales, or customer service role preferred * Comfortable working in a fast-paced, goal-oriented environment * Proficiency with CRM tools, email platforms ...

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All JobsService Bdc JobsService Bdc Manager JobsService Bdc Manager Jobs in Virginia

Service Bdc Manager information

See Virginia salary details

$18.8K

$68.6K

$114.5K

How much do service bdc manager jobs pay per year?

As of Sep 7, 2026, the average yearly pay for service bdc manager in Virginia is $68,600.00, according to ZipRecruiter salary data. Most workers in this role earn between $47,600.00 and $84,800.00 per year, depending on experience, location, and employer.

What is a Service BDC Manager?

A Service BDC (Business Development Center) Manager oversees the team responsible for managing customer communications and appointments for a dealership's service department. They handle inbound and outbound calls, schedule service appointments, follow up on missed opportunities, and ensure a high level of customer satisfaction. The Service BDC Manager also trains and motivates staff, sets performance goals, and uses data to improve processes. Their role is vital in maximizing service department efficiency and increasing customer retention.

What are the key skills and qualifications needed to thrive as a Service BDC Manager?

To thrive as a Service BDC Manager, you need experience in automotive service operations, strong organizational abilities, and a background in customer service or sales management. Familiarity with CRM software, appointment scheduling systems, and basic dealership management tools is essential, along with knowledge of service department processes. Excellent communication, leadership, and problem-solving skills help you motivate teams and deliver outstanding customer experiences. These competencies ensure efficient service department workflow, higher customer retention, and achievement of business goals.

How does a Service BDC Manager typically collaborate with service advisors and technicians to improve customer satisfaction?

A Service BDC (Business Development Center) Manager plays a crucial liaison role between the customer-facing BDC team, service advisors, and technicians. They ensure that appointments are scheduled efficiently, customer concerns are clearly communicated, and follow-ups are handled promptly. By regularly meeting with service advisors and technicians, the manager helps address workflow bottlenecks, shares customer feedback, and implements process improvements to enhance the overall service experience. This collaborative approach not only streamlines operations but also directly contributes to higher customer satisfaction and retention.

What is the difference between Service Bdc Manager vs Service Advisor?

AspectService Bdc ManagerService Advisor
CredentialsTypically requires dealership experience, customer service skills, and sometimes certifications in automotive service managementRequires automotive knowledge, customer service skills, and often ASE certifications
Work EnvironmentOffice-based role managing customer communications and dealership operationsFrontline role interacting directly with customers and technicians
Employer & Industry UsageUsed mainly in automotive dealerships to oversee service department operationsCommonly found in automotive service departments as the primary customer liaison

The Service Bdc Manager focuses on managing customer communications and dealership operations, while the Service Advisor directly interacts with customers to recommend and explain vehicle repairs. Both roles require automotive knowledge and customer service skills, but their responsibilities and work environments differ significantly.

What are popular job titles related to Service Bdc Manager jobs in Virginia?

For Service Bdc Manager jobs in Virginia, the most frequently searched job titles are:

What job categories do people searching Service Bdc Manager jobs in Virginia look for?

The top searched job categories for Service Bdc Manager jobs in Virginia are:

What cities in Virginia are hiring for Service Bdc Manager jobs?

Cities in Virginia with the most Service Bdc Manager job openings:

Service Bdc Manager jobs near you
Infographic showing various Service Bdc Manager job openings in Virginia as of August 2026, with employment types broken down into 1% As Needed, 80% Full Time, 17% Part Time, and 2% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $68,600 per year, or $33 per hour.

Business Development Representative (59680)

Parks Automotive Group

Roanoke, VA • On-site

Full-time

Re-posted 9 days ago

Key responsibilities

  • Contact new and existing customers to discuss current sales promotions

  • Follow up with customers to ensure satisfaction and produce referrals

  • Make outbound calls such as No Shows, Confirmations, and appointment follow-ups in a timely and effective manner

Job description

Job Responsibilities:

  • Contact new and existing customers to discuss current sales promotions
  • Create excitement and set appointments for customers
  • Respond to inbound phone calls and internet inquiries to develop customer trust and generate customer visits
  • Follow up with customers to ensure satisfaction and produce referrals
  • Perform all other Business Development selling duties as assigned
  • Engage in all training directed by the BDC Manager
  • Follow the BDC scripts and guidelines on all inbound and outbound calls
  • Ensure that all calls presented are answered promptly and professional
  • Acquire a complete knowledge of product information related to the makes and models of the dealership
  • Develop proficiency with all features of the BDC CRM Software and associated products
  • Ensure that all information entered into BDC systems is consistent and accurate
  • Maintain knowledge of coupons, direct mail pieces, all sales advertising and inventory throughout the company and its OEMs
  • Maintain a current knowledge of schedules of personnel throughout the dealerships
  • Maintain a thorough understanding and adherence to dealership and BDC department policies and procedures
  • Endeavor to meet and exceed hourly, daily, weekly, and monthly individual goals as communicated by the BDC Manager
  • Ensure that all outbound calls (No Shows, Confirmations, Show appointment follow up and Task list calls) are made in a timely and effective manner
  • Consistently meet the daily guidelines set for number of set appointments, appointment show and outbound calls
  • Maintain the essential communication link between the client and the dealership
  • Ensure that all communications to and from the client and to and from the sales department is passed on effectively and quickly

Job Qualifications:

  • Professional and has the ability to make a compelling introduction
  • Willing to participate in skills and product training
  • Multi-tasker and excellent customer service skills
  • Proven track record of meeting and exceeding goals
  • Proficient with computers, emails, smart phones and the web
  • High school diploma or the equivalent. College level achievement preferred
  • Willing to engage in ongoing training
  • Ability to read and comprehend instructions and information
  • Previous experience and success in customer service, sales, call center, telemarketing or automotive BDC positions
  • Skilled at building positive relationships over the phone or via email
  • Professional personal appearance
  • Excellent communication skills
  • Ability to work well under pressure
  • Must possess strong organizational skills, time management skills, and the ability to multi task
  • Demonstrates the ability to interact effectively with dealer personnel at all levels
  • Maintains strict confidentiality of customer information, as well as dealership processes, and marketing strategies
  • Performs other duties as assigned
  • Maintains a professional code of conduct at all times
  • Willing to work 40 hours per week including some weekend and evening shifts

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