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Service Bdc Manager Jobs in Virginia (NOW HIRING)

LITHIA

Loaner Desk Agents/ Service BDC

Sterling, VA · On-site

$20 - $22/hr

Subaru of Sterling Subaru of Sterling is Looking for Loaner Desk Agents/ Service BDC to support our ... Reports to Service Manager Why Join Our Team? At Subaru of Sterling, we believe in promoting from ...

asburyauto

BDC Sales Agent

Woodbridge, VA · On-site

$4.0K - $5.0K/wk

Our BDC (Business Development Center) Sales Agents are tasked with managing large amounts of ... Excellent customer service skills & motivation to be successful * Be able to create and maintain ...

asburyauto

BDC Sales Agent

Woodbridge, VA · On-site

$4.0K - $5.0K/wk

Our BDC (Business Development Center) Sales Agents are tasked with managing large amounts of ... Excellent customer service skills & motivation to be successful * Be able to create and maintain ...

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All JobsService Bdc JobsService Bdc Manager JobsService Bdc Manager Jobs in Virginia

Service Bdc Manager information

See Virginia salary details

$18.8K

$68.6K

$114.5K

How much do service bdc manager jobs pay per year?

As of Sep 8, 2026, the average yearly pay for service bdc manager in Virginia is $68,600.00, according to ZipRecruiter salary data. Most workers in this role earn between $47,600.00 and $84,800.00 per year, depending on experience, location, and employer.

What is a Service BDC Manager?

A Service BDC (Business Development Center) Manager oversees the team responsible for managing customer communications and appointments for a dealership's service department. They handle inbound and outbound calls, schedule service appointments, follow up on missed opportunities, and ensure a high level of customer satisfaction. The Service BDC Manager also trains and motivates staff, sets performance goals, and uses data to improve processes. Their role is vital in maximizing service department efficiency and increasing customer retention.

What are the key skills and qualifications needed to thrive as a Service BDC Manager?

To thrive as a Service BDC Manager, you need experience in automotive service operations, strong organizational abilities, and a background in customer service or sales management. Familiarity with CRM software, appointment scheduling systems, and basic dealership management tools is essential, along with knowledge of service department processes. Excellent communication, leadership, and problem-solving skills help you motivate teams and deliver outstanding customer experiences. These competencies ensure efficient service department workflow, higher customer retention, and achievement of business goals.

How does a Service BDC Manager typically collaborate with service advisors and technicians to improve customer satisfaction?

A Service BDC (Business Development Center) Manager plays a crucial liaison role between the customer-facing BDC team, service advisors, and technicians. They ensure that appointments are scheduled efficiently, customer concerns are clearly communicated, and follow-ups are handled promptly. By regularly meeting with service advisors and technicians, the manager helps address workflow bottlenecks, shares customer feedback, and implements process improvements to enhance the overall service experience. This collaborative approach not only streamlines operations but also directly contributes to higher customer satisfaction and retention.

What is the difference between Service Bdc Manager vs Service Advisor?

AspectService Bdc ManagerService Advisor
CredentialsTypically requires dealership experience, customer service skills, and sometimes certifications in automotive service managementRequires automotive knowledge, customer service skills, and often ASE certifications
Work EnvironmentOffice-based role managing customer communications and dealership operationsFrontline role interacting directly with customers and technicians
Employer & Industry UsageUsed mainly in automotive dealerships to oversee service department operationsCommonly found in automotive service departments as the primary customer liaison

The Service Bdc Manager focuses on managing customer communications and dealership operations, while the Service Advisor directly interacts with customers to recommend and explain vehicle repairs. Both roles require automotive knowledge and customer service skills, but their responsibilities and work environments differ significantly.

What are popular job titles related to Service Bdc Manager jobs in Virginia?

For Service Bdc Manager jobs in Virginia, the most frequently searched job titles are:

What job categories do people searching Service Bdc Manager jobs in Virginia look for?

The top searched job categories for Service Bdc Manager jobs in Virginia are:

What cities in Virginia are hiring for Service Bdc Manager jobs?

Cities in Virginia with the most Service Bdc Manager job openings:

Service Bdc Manager jobs near you
Infographic showing various Service Bdc Manager job openings in Virginia as of August 2026, with employment types broken down into 1% As Needed, 80% Full Time, 17% Part Time, and 2% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $68,600 per year, or $33 per hour.

Automotive Service BDC Representative & Customer Retention Specialist

Gloucester Toyota

Gloucester, VA • On-site

$55K - $65K/yr

Full-time

Medical, Dental, Retirement, PTO

Posted 19 days ago

Job description

Job Title:
Automotive Service BDC & Customer Retention Specialist – $55K–$65K+
Compensation:
$55,000–$65,000+ annual earning potential, structured as hourly base pay plus performance-based compensation tied to Parts & Service gross profit and dealership sales.
This is a full-time position focused on:
- Inbound and outbound service calls
- Service appointment scheduling
- Toyota and dealership service campaigns
- Customer retention and database follow-up
- Declined-service recovery
- Missed and canceled appointment recovery
- CRM follow-up and accountability
- Loaner vehicle coordination
- Generating incremental Parts & Service business

At Gloucester Toyota, we strive to make every customer a customer for life.  Happy employees make happy customers, and we reward individuals who are ready to work hard and stay motivated.  At Gloucester Toyota, we believe our employees are our greatest asset. As such, we treat all employees with respect and appreciation for their contributions to the company. 

We are looking for and value ambitious candidates to support, train, and provide a long-term path for growth and career advancement. We provide certification training and internal training to provide employees with ample opportunities to expand their knowledge and grow their career.

What We Offer

  • Medical and Dental
  • 401K Plan
  • Paid time off and vacation
  • Growth opportunities
  • Paid Training
  • Employee vehicle purchase plans
  • Family-owned and operated
  • Long term job security
  • Health and wellness
  • Saturday Lunches
  • Discounts on products and services

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

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