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Verizon Customer Service Work From Home Jobs (NOW HIRING)

ibex

Customer Service - Work at Home

Hampton, VA · Remote

$14 - $19/hr

Customer Service Representatives will be working directly with the customer to answer general ... Qualifications Must Haves for Work at Home: * Private, distraction free workspace (not a shared ...

ibex

Customer Service - Work at Home

Hampton, VA · Remote

$14 - $19/hr

Customer Service Representatives will be working directly with the customer to answer general ... Qualifications Must Haves for Work at Home: * Private, distraction free workspace (not a shared ...

ibex

Customer Service - Work at Home

Hampton, VA · Remote

$14 - $19/hr

Customer Service Representatives will be working directly with the customer to answer general ... Must Haves for Work at Home: * Private, distraction free workspace (not a shared/common area of the ...

TradeJobsWorkforce

$14.75 - $20.25/hr

Build your future with PayPal Work From Home Customer Service and support customers or operations from home. In this role, youll handle requests by phone, chat, or email and keep records accurate ...

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All JobsVerizon Customer Service JobsVerizon Customer Service Work From Home Jobs

Verizon Customer Service Work From Home information

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How much do verizon customer service work from home jobs pay per hour?

As of Jul 27, 2026, the average hourly pay for verizon customer service work from home in the United States is $18.80, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.91 per hour, depending on experience, location, and employer.

Does Verizon offer remote customer service jobs?

Verizon Customer Service positions often include remote work options, allowing representatives to handle customer inquiries from home. These roles typically require good communication skills, a reliable internet connection, and sometimes specific technical tools or certifications. Remote customer service jobs at Verizon are usually full-time and may involve flexible schedules.

Is Verizon a good company to work for remotely?

Verizon Customer Service work from home positions are generally considered stable with competitive pay and benefits. Employees often report flexible schedules and the need for strong communication and technical skills, but experiences can vary based on individual roles and management. It is advisable to review current employee feedback for specific insights.

Does Verizon let you work from home?

Verizon Customer Service roles often offer work-from-home options, especially for remote customer support positions. These jobs typically require good communication skills, a reliable internet connection, and sometimes specific equipment or certifications. Availability of remote work may vary by position and location, but Verizon has expanded remote opportunities in recent years.

What are the key skills and qualifications needed to thrive as a Verizon Customer Service Work From Home representative, and why are they important?

To thrive as a Verizon Customer Service Work From Home representative, you need strong communication skills, problem-solving abilities, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, call center systems, and basic computer troubleshooting is typically required. Patience, empathy, and resilience help you manage customer concerns and maintain professionalism in remote interactions. These skills and qualities are crucial for delivering excellent customer service, resolving issues efficiently, and representing the Verizon brand positively from a home environment.

What is the difference between Verizon Customer Service Work From Home vs Verizon Sales Representative Work From Home?

AspectVerizon Customer Service Work From HomeVerizon Sales Representative Work From Home
CredentialsHigh school diploma or equivalent, customer service experienceHigh school diploma or equivalent, sales experience preferred
Work EnvironmentRemote, home-based customer supportRemote, home-based sales and product promotion
Employer & Industry UsageVerizon customer support teamVerizon sales and marketing team
Common Search & ComparisonCustomer service roles at VerizonSales roles at Verizon

Verizon Customer Service Work From Home primarily involves assisting customers with technical issues, billing, and account inquiries, focusing on support and problem resolution. In contrast, Verizon Sales Representative Work From Home centers on promoting Verizon products, upselling, and closing sales remotely. Both roles require strong communication skills and are performed in a home environment, but they serve different functions within Verizon's operations.

What is a Verizon Customer Service Work From Home job?

A Verizon Customer Service Work From Home job involves assisting Verizon customers remotely with their inquiries, technical issues, billing questions, and account management. Employees in this role communicate with customers through phone, chat, or email, providing support and solutions from the comfort of their own home. Verizon provides the necessary training and equipment, and employees are expected to maintain a quiet and professional workspace. This position typically requires strong communication skills, a reliable internet connection, and the ability to troubleshoot and resolve customer issues efficiently.

How hard is it to get hired at Verizon?

Getting hired for Verizon customer service work-from-home positions typically involves completing an online application, passing a skills assessment, and participating in interviews. Candidates often need good communication skills, basic computer proficiency, and a quiet work environment; prior customer service experience can be beneficial. The hiring process can take several weeks depending on the volume of applicants and position availability.

What are some common challenges faced by Verizon Customer Service representatives working from home, and how can they be managed?

Verizon Customer Service representatives working from home often face challenges such as managing time effectively, staying motivated without direct supervision, and ensuring a quiet, professional workspace to handle customer interactions. To overcome these hurdles, it's helpful to establish a dedicated workspace, follow a structured daily schedule, and leverage the support and training resources provided by Verizon. Staying connected with your virtual team through regular check-ins and utilizing communication tools also helps maintain collaboration and a sense of community.
What cities are hiring for Verizon Customer Service Work From Home jobs? Cities with the most Verizon Customer Service Work From Home job openings:
What states have the most Verizon Customer Service Work From Home jobs? States with the most job openings for Verizon Customer Service Work From Home jobs include:
What job categories do people searching Verizon Customer Service Work From Home jobs look for? The top searched job categories for Verizon Customer Service Work From Home jobs are:
Verizon Customer Service Work From Home jobs near you
Infographic showing various Verizon Customer Service Work From Home job openings in the United States as of July 2026, with employment types broken down into 78% Full Time, 19% Part Time, and 3% Contract. Highlights an 94% Physical, 1% Hybrid, and 5% Remote job distribution, with an average salary of $39,098 per year, or $18.8 per hour.
Customer Service - Work at Home

Customer Service - Work at Home

ibex

Hampton, VA • Remote

$14 - $19/hr

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 8 days ago

Job description

Overview

Start your career journey with energy, teamwork, and endless opportunities! Whether you're just starting out or ready for something new, we've got your back with paid training that sets you up for success. Our vibrant team thrives on support, good vibes, and leaders who actually listen. You'll make real connections, build new skills, and grow your career in a place that celebrates you.

About the role:

Customer Service Representatives will be working directly with the customer to answer general inquiries, address concerns, and assist with requests about products and services across multiple lines of business. The CSR must project a professional company image and provide superior customer service while working with customers through any of the customer contact channels.

Responsibilities

Your day to day will involve:

  • Resolving coordination of benefits inquires by analyzing patient activity (including enrollment, third party liability, claims attachments).
  • Having a comprehensive understanding of insurance coverage and being able to interpret and communicate accurate information.
  • Thoroughly and completely documenting all customer interactions.
  • Educating customers and dental professionals on eligibility, benefits, claims payment, and authorizations.
  • Educating on the usage and benefits of self-service tools.
  • Assisting members on gaining access to care by locating a network dentist or assignment to a primary care dentist.
  • Directing inquires to necessary departments or individuals when the resolution of the inquiry is beyond the span of control for this role.
  • Responding to customer inquiries in a courteous and professional manner.
  • Researching and consistently providing accurate information to resolve all member and provider inquiries through verbal and written communications through all channels including phone, email, web portal, and chat interactions.
  • Responding to and resolving internal and external complex customer inquiries.
  • Resolving claim payment inquiries by researching and analyzing patient activity and determining appropriate action to be taken.
  • Taking ownership of the resolution and setting expectation for follow up.
  • Ensuring resubmissions, stop payments, and voids are appropriately handled.
  • Meeting or exceeding individual, department, and client specific goals.
  • Understanding and adhering to all client administrative and contractual policies and procedures.
  • Suggesting ways to improve the service delivery processes contributing to the success of the organization.
  • Other duties as assigned.
Qualifications

Must Haves for Work at Home:

  • Private, distraction free workspace (not a shared/common area of the home)
  • Hard wired ethernet internet connection with minimum speeds of 50 Mbps Download / 10 Mbps Upload. (5G, hotspots, and satellite internet not supported)
  • Active wireless phone service
  • Must remain on camera during working hours

Eligible States

This role is currently limited to candidates residing in

Arkansas, Delaware, Florida, Georgia, Idaho, Indiana, Kansas, Kentucky, Louisiana, Michigan, North Carolina, Ohio, Oklahoma, Pennsylvania, South Carolina, Tennessee, Texas, Vermont, Virginia, West Virginia, Wisconsin, and Wyoming.

Preferred:

  • Experience in healthcare or related industry experience
  • Medical/Dental terminology knowledge experience
  • Medicare/Medicaid knowledge
  • Claims/Billing and coding experience

Benefits:

  • Medical, Dental, and Vision insurance
  • 401(k) Retirement Savings Plan
  • Paid Time Off
  • Paid T-Mobile cell service
  • Employee referral program
  • Employee PerkSpot (discounts on retail, hotel, food, restaurants, car rental and much more!!)
Employment Type: FULL_TIME

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