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Customer Team Lead Jobs (NOW HIRING)

Uline

Customer Service Team Lead

Kenosha, WI · On-site

$33 - $38/hr

Customer Service Team Lead Pay from $33 to $38 per hour with significant growth and earning potential! Kenosha Branch 12355 Uline Way, Kenosha, WI 53144 Leading the way with legendary customer ...

Crisp & Green

Team Lead

Minneapolis, MN · On-site

$14 - $17.50/hr

Our Team Leads lead our front of house team focused on delivering an exceptional guest experience ... Resolving customer incidents and working to ensure a positive guest experience * Assisting with ...

Crisp & Green

Team Lead

Rogers, MN · On-site

$15 - $16/hr

Our Team Leads lead our front of house team focused on delivering an exceptional guest experience ... Resolving customer incidents and working to ensure a positive guest experience * Assisting with ...

Crisp & Green

Team Lead

Duluth, MN · On-site

$14 - $17.50/hr

Our Team Leads lead our front of house team focused on delivering an exceptional guest experience ... Resolving customer incidents and working to ensure a positive guest experience * Assisting with ...

Ryan Restaurant Corp

Team Lead

Helena, MT · On-site

... making sure every customer has an outstanding experience. You partner with your bakery-cafe ... As a Team Lead at Panera, you are asked to: • Lead a specified production area and/or service ...

Leticia's Cocina Santa Fe

team lead

Las Vegas, NV

$15 - $18/hr

Team Lead Are you ready to take the next step in your career and lead a team in a vibrant and ... Provide excellent customer service and address any guest concerns promptly. * Assist in training ...

BitKernel

Customer Support Team Lead

Austin, TX · On-site

Team Lead For Customer Service And Technical Support Lead & mentor: Directly manage, coach, and evaluate our Customer Service Sr & Jr team members, fostering a customer-obsessed and technically ...

Riderflex

Team Lead

Springfield, MA · On-site

$17 - $21/hr

Team Lead Location: Springfield, MA Type: Full-Time, W-2 Compensation: $17.00-$20.00 per hour ... Handle customer complaints while ensuring compliance with local, state, and federal inspection ...

Jamba Juice

Team Lead

Dublin, CA · On-site

$16.50 - $17.50/hr

A Team Lead is responsible for the overall shift operations, customer experience, sales performance and execution of brand excellence in a store. In the absence of the General Manager, the team lead ...

Jamba Juice

Team Lead

Hayward, CA · On-site

A Team Lead is responsible for the overall shift operations, customer experience, sales performance and execution of brand excellence in a store. In the absence of the General Manager, the team lead ...

Jamba Juice

Team Lead

Fremont, CA · On-site

$21/hr

A Team Lead is responsible for the overall shift operations, customer experience, sales performance and execution of brand excellence in a store. In the absence of the General Manager, the team lead ...

Jamba Juice

Team Lead

Fremont, CA · On-site

$20 - $21/hr

A Team Lead is responsible for the overall shift operations, customer experience, sales performance and execution of brand excellence in a store. In the absence of the General Manager, the team lead ...

Jamba Juice

Team Lead

Dublin, CA · On-site

$16.50 - $17.50/hr

A Team Lead is responsible for the overall shift operations, customer experience, sales performance and execution of brand excellence in a store. In the absence of the General Manager, the team lead ...

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Customer Team Lead information

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$10

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$72

How much do customer team lead jobs pay per hour?

As of Aug 13, 2026, the average hourly pay for customer team lead in the United States is $25.73, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $24.04 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a customer team lead, and why are they important?

To thrive as a Customer Team Lead, you need strong leadership abilities, customer service expertise, and experience in supervising teams, often supported by a background in business or a related field. Familiarity with customer relationship management (CRM) systems, scheduling software, and performance tracking tools is typically required. Outstanding communication, conflict resolution, and motivational skills help you guide your team and maintain high morale. These competencies are essential for driving team performance, ensuring customer satisfaction, and achieving organizational goals.

How does a customer team lead typically collaborate with other departments to improve customer satisfaction?

As a Customer Team Lead, collaboration with departments such as sales, product development, and support is essential for identifying customer pain points and implementing solutions. Regular cross-functional meetings and feedback loops help ensure that customer insights are communicated and acted upon effectively. This role often acts as a liaison, translating customer needs into actionable items for other teams, which can lead to process improvements and enhanced customer experiences. Such collaboration also provides opportunities for professional growth and a deeper understanding of the business.

What does a customer team lead do?

A Customer Team Lead is responsible for supervising and guiding a team that interacts directly with customers, ensuring high levels of customer satisfaction and efficient team operations. They handle escalated issues, monitor performance metrics, and provide training or coaching to team members. Additionally, they often collaborate with other departments to improve processes and address customer needs. Their role is crucial in maintaining a positive customer experience and achieving company goals.

What is a customer team lead?

A customer team lead is a supervisory role responsible for managing a team of customer service representatives, ensuring quality support and meeting performance goals. They often handle escalations, provide coaching, and use tools like CRM software to monitor customer interactions. Strong communication, leadership skills, and knowledge of customer service processes are essential for this position.
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What states have the most Customer Team Lead jobs?

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Customer Team Lead jobs near you
Infographic showing various Customer Team Lead job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 76% Full Time, 19% Part Time, and 4% Contract. Highlights an 94% Physical, 2% Hybrid, and 4% Remote job distribution, with an average salary of $53,524 per year, or $25.7 per hour.

Customer Service Team Lead

Uline

Kenosha, WI • On-site

$33 - $38/hr

Full-time

Medical, Retirement, PTO

This job post has expired 1 day ago. Applications are no longer accepted.

Uline rating

8.2

Company rating: 8.2 out of 10

Uline

Based on 113 frontline employees who took The Breakroom Quiz

7.1

Company rating compared to similar companies: 7.1 out of 10

Retail wholesalers average

Based on 12,942 frontline employees who took The Breakroom Quiz

The best things about working at Uline

  • 100%

    100% say they get paid time off

    say they get paid time off

  • 98%

    98% say their health insurance is affordable

    say their health insurance is affordable

  • 81%

    81% say they get enough training

    say they get enough training

Featured by Uline, based on 113 Breakroom Quiz responses from their frontline employees

Job description

Customer Service Team Lead

Pay from $33 to $38 per hour with significant growth and earning potential!

Kenosha Branch

12355 Uline Way, Kenosha, WI 53144

Leading the way with legendary customer service - at Uline! As Customer Service Team Lead, ensure our representatives are trained and empowered to be the ultimate problem solvers and deliver the fast, friendly and customer-focused experience our customers love.

Careers Packed with Potential. Backed by 45+ years of success, Uline offers opportunities to grow your career with stability you can count on.

Position Responsibilities

  • Coach and develop Customer Service Representatives in all areas including product knowledge, policies and procedures as well as performance metrics.

  • Review phone, email and other customer interactions to evaluate quality, track results and provide coaching and performance reviews for increased success.

  • Provide feedback to management on processes improvements that increase efficiency and customer satisfaction.

  • Facilitate team meetings and one-on-one sessions to communicate policy updates, company information and provide training and coaching.

  • Handle escalated customer issues and provide weekly support for customer interactions.

Minimum Requirements

  • High School diploma or equivalent required. Bachelor’s degree preferred.

  • 3+ years of customer service experience.

  • 2+ years of experience in a leadership / supervisory role preferred.

  • Effective communication skills.

Benefits

  • Complete health insurance coverage and 401(k) with 6% employer match that starts day one!

  • Multiple bonus programs.

  • Paid holidays and generous paid time off.

  • Tuition Assistance Program that covers professional continuing education.

Employee Perks

  • Café featuring affordable daily meal options from local restaurants.

  • On-site fitness center and beautifully maintained walking paths.

  • Best-in-class, clean, modern facilities.

About Uline

Uline, a family-owned company, is North America’s leading distributor of shipping, industrial, and packaging materials with over 9,800 employees across 14 locations.

Uline is a drug-free workplace. All new hires must complete a pre-employment hair follicle drug screening. All positions are on-site.

EEO/AA Employer/Vet/Disabled

#LI-AP3

#LI-IL001

(#IN-KNMANC)

#ZR-ILCS

Our employees make the difference and we are committed to offering exceptional benefits and perks!  Explore Uline.jobs to learn more!

Working at Uline

Perks for frontline workers

From Uline, via Breakroom

  • Complete health insurance coverage and 401(k) with 6% employer match that starts day one!

  • Multiple bonus programs.

  • Paid holidays and generous paid time off.

  • Tuition Assistance Program that covers professional continuing education.

  • Fitness center and walking trails at select locations.

  • In-house speakers, workshops and seminars.

What to expect from working at Uline

From Uline

About Uline, in their own words

From Uline

Uline, a family-owned business headquartered in Kenosha County, Wisconsin, is the leading distributor of shipping, industrial and packaging materials to businesses throughout North America.

What Uline employees say

Pay

Benefits

Hours and flexibility

Workplace

Get the full story on Breakroom

Uline logo

About Uline

Sourced by ZipRecruiter

Uline is North America's leading distributor of shipping, industrial and packaging materials. We're a family-owned company known for incredible service, quality products and same-day shipping of our huge in-stock inventory. With over 9,000 employees across 13 locations, it's time you joined Uline.

Industry

Paper product wholesalers, trucking and wholesale

Company size

5,001 - 10,000 Employees

Headquarters location

Pleasant Prairie, WI, US

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