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Remote Fraud Team Leader Jobs (NOW HIRING)

Busey Bank

Financial Crimes Risk & Governance Manager

$97K - $127K/yr

Collaborate with FCRM's Systems & Analytics team to develop and maintain improved key fraud risk and production metrics for FCRM management, senior leadership, and the Board. * Provide guidance and ...

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How much do remote fraud team leader jobs pay per hour?

As of Aug 4, 2026, the average hourly pay for remote fraud team leader in the United States is $22.96, according to ZipRecruiter salary data. Most workers in this role earn between $17.55 and $25.48 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a remote fraud team leader?

To thrive as a Remote Fraud Team Leader, you need in-depth knowledge of fraud detection, risk assessment, and investigative techniques, often supported by experience in financial services or a relevant degree. Familiarity with fraud management systems, data analytics tools, and case management software is typically required. Strong leadership, communication, and problem-solving abilities help motivate remote teams and ensure effective collaboration. These skills and qualities are crucial for preventing losses, maintaining compliance, and ensuring the integrity of organizational operations in a virtual environment.

What does a remote fraud team leader do?

A Remote Fraud Team Leader oversees a team of fraud analysts or investigators who work remotely to detect, investigate, and prevent fraudulent activities within an organization. They are responsible for managing daily operations, coordinating case reviews, developing strategies to improve fraud detection, and ensuring compliance with relevant regulations. In addition, they provide training, support, and performance feedback to team members, while also collaborating with other departments to minimize risk and protect company assets.

How does a remote fraud team leader typically collaborate with cross-functional teams to address complex fraud cases?

As a Remote Fraud Team Leader, you'll regularly coordinate with departments such as IT, compliance, customer service, and legal to resolve complex fraud incidents. This often involves leading virtual meetings, sharing detailed reports, and facilitating information exchange to ensure timely and accurate investigation. Effective communication and project management skills are essential, as you'll align your team's efforts with organizational policies and broader risk management strategies. Building strong relationships with other teams is key to staying ahead of emerging threats and streamlining the fraud resolution process.
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Remote Fraud Team Leader jobs near you
Infographic showing various Remote Fraud Team Leader job openings in the United States as of July 2026, with employment types broken down into 100% Full Time. Highlights an 100% Remote job distribution, with an average salary of $47,765 per year, or $23 per hour.

Risk Investigator - Third Party/ATO Fraud

Mercury

San Francisco, CA • On-site, Remote

Full-time

Posted 12 days ago

Job description

We're looking to hire a Fraud Investigator to join our Account Fraud team, with a focus on Account Takeover (ATO) and other forms of third party fraud. In this role, you'll help protect our customers by investigating suspected account compromise, responding quickly to high-risk security incidents, and serving as the primary point of contact for customers during critical account recovery events.
As a member of our Account Fraud team, you'll investigate escalated account takeover cases, assess account security, coordinate containment and recovery efforts, and communicate directly with customers through some of their most stressful moments. You'll balance decisive risk management with empathy, helping customers regain confidence while ensuring the security of their accounts.
Many of the cases you'll work will involve complex investigations, cross-functional coordination, and significant customer impact. Some incidents will require communicating with company leadership and cross-functional stakeholders and making strong judgment with discretion.
You'll need to develop a deep understanding of how a wide range of businesses operate, recognize the signals of account compromise, and apply investigative thinking to rapidly assess risk and determine the appropriate response with customer experience in mind.
This role requires exceptional attention to detail, strong communication skills, and the ability to remain calm and organized while managing multiple high-priority investigations simultaneously.
*Mercury is a fintech company, not an FDIC-insured bank. Banking services provided through Choice Financial Group and Column N.A., Members FDIC.
Here are some things you'll do on the job:
  • Lead complex investigations into suspected account takeover (ATO) incidents, exercising sound judgment to determine risk, containment, and recovery strategies
  • Own end-to-end response for high-impact and executive-visible ATO cases, serving as a primary coordinator across Fraud, Customer Support, Product, Engineering, Compliance, Legal, and Leadership
  • Communicate directly with customers during sensitive account security incidents, providing timely, empathetic guidance throughout the investigation and recovery process
  • Help develop and continuously improve ATO investigation policies, playbooks, and operational workflows to increase consistency, quality, and speed to response
  • Partner with Product, Engineering, and Risk teams to identify detection gaps and recommend improvements to authentication controls, fraud detection systems, and customer security features
  • Escalate emerging account takeover trends, attacker behaviors, and fraud vectors, working with leadership and partner teams to turn findings into actionable operational and product improvements
  • Provide subject matter expertise during critical incidents and help guide investigation strategy for the team's most complex and high-risk cases
  • Identify opportunities to automate repetitive investigative tasks and improve tooling, operational efficiency, and customer experience
  • Maintain clear, defensible investigative documentation that supports internal decision-making, regulatory requirements, and cross-functional collaboration
  • Mentor teammates by sharing investigative best practices, reviewing complex cases, and contributing to onboarding and training materials
You should:
  • Have 3+ years of direct experience investigating and responding to account takeover (ATO) fraud incidents within a bank, fintech, payments company, or other financial services organization
  • Demonstrate deep expertise in account takeover methodologies, attacker tactics, authentication systems, identity verification, and account recovery processes
  • Have experience identifying common bank fraud typologies, such as wire fraud, ACH fraud, check fraud, mule accounts, and identity theft
  • Be comfortable leading complex, ambiguous investigations that require balancing customer experience, fraud risk, and operational efficiency
  • Have exceptional customer-facing communication skills and experience managing high-impact or executive-visible customer incidents with professionalism, empathy, and confidence
  • Exercise excellent judgment when making time-sensitive decisions that affect customer access, account security, and financial risk
  • Be skilled at influencing cross-functional partners and collaborating effectively with Product, Engineering, Compliance, Customer Support, and Leadership
  • Communicate complex investigative findings clearly and concisely, both verbally and in writing, to audiences ranging from customers to senior leadership
  • Have a track record of identifying operational inefficiencies and driving meaningful improvements through better processes, tooling, or automation
  • Be highly organized and capable of managing multiple critical investigations while maintaining exceptional attention to detail
  • Enjoy mentoring teammates, raising the quality bar for investigations, and helping build a strong investigative culture
  • Have a strong product mindset and curiosity about evolving fraud threats, authentication technologies, and customer security
  • Be motivated by protecting customers and continuously improving Mercury's ability to detect, investigate, and respond to account takeover threats

The total rewards package at Mercury includes base salary, equity (stock options), and benefits.
Our salary and equity ranges are highly competitive within the SaaS and fintech industry and are updated regularly using the most reliable compensation survey data for our industry. New hire offers are made based on a candidate's experience, expertise, geographic location, and internal pay equity relative to peers.
Our target new hire base salary ranges for this role are the following:
  • US employees in New York City, Los Angeles, Seattle, or the San Francisco Bay Area: $121,700 - $152,100
  • US employees outside of New York City, Los Angeles, Seattle, or the San Francisco Bay Area: $109,500 - $136,900

Mercury values diversity & belonging and is proud to be an Equal Employment Opportunity employer. All individuals seeking employment at Mercury are considered without regard to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, sexual orientation, or any other legally protected characteristic. We are committed to providing reasonable accommodations throughout the recruitment process for applicants with disabilities or special needs. If you need assistance, or an accommodation, please let your recruiter know once you are contacted about a role.
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