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Operations Support Team Lead Jobs (NOW HIRING)

FedPoint

Team Lead Operations Support

Portsmouth, NH · On-site

Team Lead, Operations Support Location: On-site (in-office role due to physical mail operations) FedPoint is seeking a driven and experienced Team Lead to oversee the daily operations of our ...

Nightwing

Facility Support Team Lead

Sterling, VA · On-site

Our capabilities include cyber space operations, cyber defense and resiliency, vulnerability ... The individual will join a small team to support and care for program buildings. The Technician ...

Island

Technical Support Team Lead

Coppell, TX · On-site

Operational Health * Monitor and optimize key support KPIs, including SLA compliance, CSAT, First ... Team Lead or Manager directly leading technical teams (ideally in an in-office or hybrid hub ...

PepsiCo

Plano Executive Support Team Lead

Plano, TX · On-site

$93K - $156K/yr

OverviewThis role serves as the onsite Executive Support Lead based in Plano, acting as both the ... Effectively work directly with all levels of associates handling all IT Operational requirements.

Brewer Global

Operations Team Lead

Las Vegas, NV · On-site

$28 - $30/hr

We are searching for an Operations Team Lead to provide onsite leadership and support in a hospitality environment. This position pays $28 to $30 per hour. Responsibilities * Lead and oversee all ...

Roadrunner Freight

Operations Support

Bolingbrook, IL · On-site

By maintaining organized workflows, addressing operational exceptions, and ensuring timely communication, the Operations Support team member helps minimize delays, improve service execution, and ...

Employbridge

Be Seen First

Operations Team Lead

Toledo, OH · On-site

$20 - $24/hr

A company in Toledo,OH is hiring Team Leads to support our growing operations. The key responsibilities of the Supervisor/Team Lead include, but are not limited to, the following: * Oversee the ...

Wescom Solutions

Operations Support Lead

Dallas, TX · On-site

Support field roles of Rail Operations and MOW as needed/directed * Attend designated Project ... Request meetings with project team, contractors and other departments as necessary to address and ...

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Operations Support Team Lead information

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How much do operations support team lead jobs pay per hour?

As of Aug 27, 2026, the average hourly pay for operations support team lead in the United States is $27.95, according to ZipRecruiter salary data. Most workers in this role earn between $18.27 and $31.01 per hour, depending on experience, location, and employer.

What does an operations support team lead do?

An Operations Support Team Lead oversees a team responsible for supporting the daily operational activities of a company or department. They coordinate workflow, ensure processes run smoothly, resolve issues, and serve as a point of contact between team members and management. Their role often includes training staff, monitoring performance, implementing process improvements, and reporting on team outcomes. The aim is to enhance efficiency, maintain quality standards, and support the organization's goals.

What are the key skills and qualifications needed to thrive as an operations support team lead?

To thrive as an Operations Support Team Lead, you need strong organizational skills, experience in operations management, and often a relevant degree or equivalent experience in business or logistics. Familiarity with workflow management software, CRM systems, and proficiency in tools like Microsoft Excel are typically required. Leadership, problem-solving, and effective communication are crucial soft skills for motivating teams and resolving issues efficiently. These skills are essential for ensuring smooth operations, meeting targets, and maintaining high team performance in dynamic work environments.

How does an operations support team lead typically collaborate with other departments to ensure smooth business processes?

An Operations Support Team Lead frequently works cross-functionally, acting as a bridge between their support team and departments such as logistics, finance, IT, and customer service. This collaboration involves regular meetings to align on process improvements, sharing updates on operational bottlenecks, and coordinating the implementation of new procedures. By maintaining open communication channels and fostering teamwork, the Team Lead ensures that operational objectives are met efficiently while quickly addressing any interdepartmental issues that arise.

What is the difference between Operations Support Team Lead vs Operations Coordinator?

AspectOperations Support Team LeadOperations Coordinator
ResponsibilitiesOversees support teams, manages workflows, ensures operational efficiencyCoordinates daily activities, assists with process implementation, supports operations staff
Required SkillsLeadership, problem-solving, communication, basic technical knowledgeOrganizational skills, communication, multitasking, basic technical understanding
CertificationsTypically none required; relevant certifications can be beneficialUsually none required
Work EnvironmentOffice setting, team management, cross-department collaborationOffice environment, task coordination, support roles

The Operations Support Team Lead and Operations Coordinator roles share similarities in supporting daily operations and requiring strong communication skills. However, the Team Lead generally has greater responsibility for supervising support staff and managing workflows, while the Coordinator focuses on assisting with operational tasks and coordination. Both roles are essential in maintaining efficient operations within organizations, especially in industries like logistics, manufacturing, and customer service.

Is operations support team lead a high paying job?

The Operations Support Team Lead role typically offers a competitive salary that varies by industry, location, and experience level. It often includes responsibilities such as managing support teams, coordinating operations, and utilizing tools like ticketing systems, which can influence compensation. Overall, it is considered a mid- to high-level position with salary ranges reflecting its managerial and technical requirements.

What is the role of an Operations Support Team Lead?

An Operations Support Team Lead oversees daily operational activities, manages team members, and ensures efficient service delivery. They coordinate between departments, troubleshoot issues, and often utilize tools like workflow management software to optimize processes.
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What job categories do people searching Operations Support Team Lead jobs look for?

The top searched job categories for Operations Support Team Lead jobs are:

Operations Support Team Lead jobs near you
Infographic showing various Operations Support Team Lead job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 77% Full Time, 18% Part Time, and 4% Contract. Highlights an 87% Physical, 2% Hybrid, and 11% Remote job distribution, with an average salary of $58,139 per year, or $28 per hour.

Team Lead Operations Support

FedPoint

Portsmouth, NH • On-site

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 5 days ago

FedPoint rating

8.3

Company rating: 8.3 out of 10

Based on 8 frontline employees who took The Breakroom Quiz

101st of 246 rated software companies

Job description

Team Lead, Operations Support
Location: On-site (in-office role due to physical mail operations)
FedPoint is seeking a driven and experienced Team Lead to oversee the daily operations of our Operations Support team. This role is ideal for a hands-on leader who thrives in a fast-paced, production-oriented environment and is passionate about developing people, improving processes, and delivering operational excellence.
As Team Lead, you will serve as the primary liaison between internal departments, external partners, and vendors�ensuring all operational and control activities meet client standards and organizational expectations. You will play a key role in fostering a high-performing, engaged team while driving continuous improvement across workflows and service delivery.
Department Overview
The Operations Support team manages document processing across all business lines, including scanning, identification, and distribution of inbound transactions, outbound mail services, and operational support functions. This team is critical to ensuring accuracy, efficiency, and timeliness in core operational processes.
What You'll Do
1. Leadership & Operational Management (60%)
  • Lead, coach, and develop a team of associates to achieve performance goals
  • Manage schedules, assignments, and staffing needs, including temporary employees during peak volumes
  • Conduct regular one-on-one meetings, provide feedback, and deliver performance evaluations
  • Build and maintain training plans, onboarding programs, and ongoing development initiatives
  • Foster a positive, accountable, and high-performing team environment
  • Participate in hiring and onboarding new team members
  • Monitor and approve payroll, ensuring accuracy and compliance
  • Oversee daily operations to ensure adherence to service level agreements (SLAs) and performance metrics
  • Drive process improvements, cost efficiencies, and operational excellence initiatives
  • Identify operational risks and implement mitigation strategies
  • Monitor performance data and provide insights to leadership
  • Support audits, escalations, and compliance-related activities
  • Collaborate with leadership to develop and refine procedures
  • Champion a culture of continuous improvement and innovation

2. Vendor Management (20%)
  • Build and maintain strong relationships with vendor partners
  • Ensure vendor performance meets established standards and metrics
  • Review and validate vendor invoices and documentation
  • Manage relationships with mail carriers and operational service providers

3. Stakeholder & Relationship Management (20%)
  • Serve as the primary point of contact for internal partners across multiple departments
  • Collaborate cross-functionally to resolve issues and improve processes
  • Represent the team in meetings, projects, and initiatives
  • Support testing, implementation, and adoption of new processes or systems
  • Travel occasionally for training or in-person collaboration, as needed

What You Bring
Experience & Education
  • High school diploma or equivalent required; college coursework or equivalent experience preferred
  • 2+ years of people management experience with a strong track record in team development and performance management
  • Experience in operations, production, or document processing environments preferred
  • Vendor management experience is a plus

Technical Skills
  • Proficiency in Microsoft Excel and other Office tools; advanced skills preferred
  • Experience with databases, data analysis, and file transmissions is a plus

Core Competencies
  • Strong leadership and coaching abilities with a focus on accountability and engagement
  • Excellent communication skills with the ability to influence and collaborate across teams
  • Analytical mindset with the ability to translate data into actionable insights
  • Strong organizational and project management skills with attention to detail
  • Adaptability and comfort working in a dynamic, evolving environment
  • Ability to balance hands-on involvement with delegation and strategic thinking

Why Join Us?
At FedPoint, our mission is to create and deliver world-class benefits experiences for our customers, clients, and business partners.
We offer a dynamic work environment where innovation and collaboration are encouraged. You'll have the opportunity to make a significant impact while honing your skills and advancing your career.
In addition to working for a company with great people and an excellent reputation, what's in it for you ?
  • Generous 401k plan : 100% match of employee's contribution, up to a maximum of 6% salary, vests immediately.
  • Bonus Opportunity: Qualifying employees can earn an annual bonus based on company metrics and personal performance.
  • Lots of paid time off :3 weeks� vacation, 7 sick days, 3 personal days, and 12 paid holidays!
  • Competitive benefits include health, dental, vision, disability, life, legal, flexible spending account (FSA) and Health Savings Account (HSA) options.
  • 6 weeks fully-paid parental leave
  • Tuition reimbursement program to support career goals.
  • Corporate giving and matching gifts program.
  • Volunteer program : Paid time off to volunteer and company-organized volunteering opportunities.
  • A wide variety of personal, professional, and career development programs.
  • Comprehensive wellness program offering a variety of resources and activities to help support your well-being in the following areas: career, financial, mental, emotional, physical, social and community.

All offers of employment with FedPoint are conditional upon satisfactory completion of a pre-employment background check.
FedPoint is an equal opportunity employer as to all protected groups under applicable federal, state and local laws, including protected veterans and individuals with disabilities . If you believe you need a reasonable accommodation in order to search for a job opening or to submit an online application, please call (603) 433-4500. Equal Employment Opportunity (EEO) Poster Family and Medical Leave Act (FMLA) Poster Employee Polygraph Protection Act Poster

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