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Operations Support Team Lead Jobs (NOW HIRING)

... Operations Support Services - Team Lead PRIMARY PURPOSE : To supervise Operations Support Services (OSS) staff and processes; to monitor colleagues' workloads; to provide training and monitor ...

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Lead the SafePoint Support team and inspire the group to provide the best quality service to our SafePoint customers for guaranteed customer satisfaction and retention. * Support the SafePoint ...

Driver Support Team Lead

Fort Worth, TX ยท On-site

$55K - $65K/yr

The Driver Support Team Lead plays a critical role in ensuring safety and effective risk management across Via's operations. This individual will be responsible for leading and developing a team of ...

Lead the SafePoint Support team and inspire the group to provide the best quality service to our SafePoint customers for guaranteed customer satisfaction and retention. * Support the SafePoint ...

... operational metrics. Key Responsibilities: Team Leadership & Development * Lead all aspects of the ... Support Employee Experience initiatives by recognizing team successes and driving high performance ...

Working from operations centers and shipyards to training sites and program offices, CSA deploys ... team members and their loved ones with a comprehensive suite of benefits that supports their ...

Team Lead Do you want to work in a dynamic work environment where no day is ever the same as the next? In this role, your tasks will be diversified and you will be supporting our mission. * Provide ...

Team Lead Do you want to work in a dynamic work environment where no day is ever the same as the next? In this role, your tasks will be diversified and you will be supporting our mission. * Provide ...

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Operations Support Team Lead information

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How much do operations support team lead jobs pay per hour?

As of Jun 6, 2026, the average hourly pay for operations support team lead in the United States is $27.95, according to ZipRecruiter salary data. Most workers in this role earn between $18.27 and $31.01 per hour, depending on experience, location, and employer.

How does an Operations Support Team Lead typically collaborate with other departments to ensure smooth business processes?

An Operations Support Team Lead frequently works cross-functionally, acting as a bridge between their support team and departments such as logistics, finance, IT, and customer service. This collaboration involves regular meetings to align on process improvements, sharing updates on operational bottlenecks, and coordinating the implementation of new procedures. By maintaining open communication channels and fostering teamwork, the Team Lead ensures that operational objectives are met efficiently while quickly addressing any interdepartmental issues that arise.

What are the key skills and qualifications needed to thrive as an Operations Support Team Lead, and why are they important?

To thrive as an Operations Support Team Lead, you need strong organizational skills, experience in operations management, and often a relevant degree or equivalent experience in business or logistics. Familiarity with workflow management software, CRM systems, and proficiency in tools like Microsoft Excel are typically required. Leadership, problem-solving, and effective communication are crucial soft skills for motivating teams and resolving issues efficiently. These skills are essential for ensuring smooth operations, meeting targets, and maintaining high team performance in dynamic work environments.

What is the difference between Operations Support Team Lead vs Operations Coordinator?

AspectOperations Support Team LeadOperations Coordinator
ResponsibilitiesOversees support teams, manages workflows, ensures operational efficiencyCoordinates daily activities, assists with process implementation, supports operations staff
Required SkillsLeadership, problem-solving, communication, basic technical knowledgeOrganizational skills, communication, multitasking, basic technical understanding
CertificationsTypically none required; relevant certifications can be beneficialUsually none required
Work EnvironmentOffice setting, team management, cross-department collaborationOffice environment, task coordination, support roles

The Operations Support Team Lead and Operations Coordinator roles share similarities in supporting daily operations and requiring strong communication skills. However, the Team Lead generally has greater responsibility for supervising support staff and managing workflows, while the Coordinator focuses on assisting with operational tasks and coordination. Both roles are essential in maintaining efficient operations within organizations, especially in industries like logistics, manufacturing, and customer service.

What does an Operations Support Team Lead do?

An Operations Support Team Lead oversees a team responsible for supporting the daily operational activities of a company or department. They coordinate workflow, ensure processes run smoothly, resolve issues, and serve as a point of contact between team members and management. Their role often includes training staff, monitoring performance, implementing process improvements, and reporting on team outcomes. The aim is to enhance efficiency, maintain quality standards, and support the organization's goals.
More about Operations Support Team Lead jobs
What job categories do people searching Operations Support Team Lead jobs look for? The top searched job categories for Operations Support Team Lead jobs are:
Infographic showing various Operations Support Team Lead job openings in the United States as of May 2026, with employment types broken down into 1% Locum Tenens, 1% As Needed, 72% Full Time, 25% Part Time, and 1% Contract. Highlights an 94% Physical, 2% Hybrid, and 4% Remote job distribution, with an average salary of $58,139 per year, or $28 per hour.
Team Lead | Operations Support [COC0022219]

Team Lead | Operations Support [COC0022219]

ProSidian Consulting

Charlotte, NC โ€ข On-site

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 22 days ago


Job description

Company Description

ProSidian is a Management and Operations Consulting Services Firm focusing on providing value to clients through tailored solutions based on industry leading practices.ย  ProSidian services focus on the broad spectrum of Risk Management, Compliance, Business Process, IT Effectiveness, Energy & Sustainability, and Talent Management.ย  We help forward thinking clients solve problems and improve operations.ย 

Launched by former Big 4 Management Consultants; our multidisciplinary teams bring together the talents of nearly 190 professionals globally to complete a wide variety of engagements for Private Companies, Fortune 1,000 Enterprises, and Government Agencies of all sizes.ย  Our Services are deployed across the enterprise, target drivers of economic profit (growth, margin and efficiency), and are aligned at the intersections of assets, processes, policies and people delivering value.ย 

ProSidian clients represent a broad spectrum of industries to include but are not limited to Energy, Manufacturing, Chemical, Retail, Healthcare, Telecommunications, Hospitality, Pharmaceuticals, Banking & Financial Services, Transportation, Federal and State Government Agencies.ย  Learn More About ProSidian Consulting at www.ProSidian.com.

Job Description

ProSidian Seeks a Team Lead | Operations Support [COC0022219] for Program Support on a Exempt 1099 Contract: No Overtime Pay Basis Technical Element generally located across the CONUS - Charlotte, NC Across The Mid Atlantic Region supporting 0

We seek 219 candidates with relevant Government And Public Services Sector Experience (functional and technical area expertise also ideal) to support professional services engagement for Government And Public Services Sector Clients such as COC. This as a Technical Element or Contract W-2 (IRS-1099) Operations Support Functional Area Professional - Team Coordination Position; however, ProSidian reserves the right to convert to a Full-Time ProSidian employed W-2 Position.

JOB OVERVIEW

Provide services and support as a Team Coordination (Team Lead) in the Government And Public Services Industry Sector focussing on Human Capital Solutions for clients such as City of Charlotte (COC) | Charlotte Cooperative Purchasing Alliance (CCPA) Generally Located In CONUS - Charlotte, NC and across the Mid Atlantic Region (Of Country/World).

RESPONSIBILITIES AND DUTIES - Team Lead | Operations Support [COC0022219]

Assign tasks and monitor progress.

Support team members with problem resolution.

Report status to supervisors.

The role(s) are located in the Mid Atlantic Region is at or near CONUS - Charlotte, NC.ย  Initially identified Work Site Address (Subject to Change or Working Remotely):ย  614 East 4th Street

Charlotte, NC 28202

Qualifications

Desired Qualifications For Team Lead | Operations Support [COC0022219] (COC0022219) Candidates:

Experience in a lead or coordinator role.

Education / Experience Requirements / Qualifications

High school diploma or GED; additional training a plus.

Experience in a lead or coordinator role.

This position aligns with functional/technical service requirements and client engagements in the Government And Public Services Client Industry Sector: Government And Public Services (GPS) Sector Group: Driving Excellence In Service Delivery Through Government And Public Services Innovation And Partnership.ย ย  Team Lead | Operations Support [COC0022219] Candidates shall work to support requirements forย  Operations Support Functional Area Services and shallย  work as a Team Lead | Operations Support [COC0022219].

Skills Required

Primarily focused on Professional and Management Development Training initiatives and aligned with 219 activities 219 Functional Area Activities.ย 

Organization, leadership, interpersonal skills.

Competencies Required

  • Responsibility, adaptability, teamwork.
  • ย 

Ancillary Details Of The Roles

  • Acts as point of contact between staff and management.
  • ย 
  • Coordinates shift handovers.
  • ย 

Other Details

May perform both supervisory and hands-on duties.

#TechnicalCrossCuttingJobs #Consulting #Government And Public Services #GovernmentSupportServices #ProfessionalAnalyticalSupportย  #Jugaad #Copitas #PokaYoke

Additional Information

As a condition of employment, all employees are required to fulfill all requirements of the roles for which they are employed; establish, manage, pursue, and fulfill annual goals and objectives with at least three (3) Goals for each of the firms Eight Prosidian Global Competencies [1 - Personal Effectiveness | 2 - Continuous Learning | 3 - Leadership | 4 - Client Service | 5 - Business Management | 6 - Business Development | 7 - Technical Expertise | 8 - Innovation & Knowledge Sharing (Thought Leadership)]; and to support all business development and other efforts on behalf of ProSidian Consulting.

CORE COMPETENCIES

Teamwork - ability to foster teamwork collaboratively as a participant, and effectively as a team leader
Leadership - ability to guide and lead colleagues on projects and initiatives
Business Acumen - understanding and insight into how organizations perform, including business processes, data, systems, and people
Communication - ability to effectively communicate to stakeholders of all levels orally and in writing
Motivation - persistent in pursuit of quality and optimal client and company solutions
Agility - ability to quickly understand and transition between different projects, concepts, initiatives, or work streams
Judgment - exercises prudence and insight in decision-making process while mindful of other stakeholders and long-term ramifications
Organization - ability to manage projects and activity, and prioritize tasks
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OTHER REQUIREMENTS

Business Tools -ย ย understanding and proficiency with business tools and technology, including Microsoft Office. The ideal candidate is advanced with Excel, Access, Outlook, PowerPoint and Word, and proficient with Adobe Acrobat, data analytic tools, and Visio with the ability to quickly learn other tools as necessary.
Commitment - to work with smart, interesting people with diverse backgrounds to solve the biggest challenges across private, public and social sectors
Curiosity - the ideal candidate exhibits an inquisitive nature and the ability to question the status quo among a community of people they enjoy and teams that work well together
Humility - exhibits grace in success and failure while doing meaningful work where skills have impact and make a difference
Willingness - to constantly learn, share, and grow and to view the world as their classroom
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BENEFITS AND HIGHLIGHTS

ProSidian Employee Benefits and Highlights: Your good health and well-being are important to ProSidian Consulting. At ProSidian, we invest in our employees to help them stay healthy and achieve work-life balance. That's why we are also pleased to offer the Employee Benefits Program, designed to promote your health and personal welfare. Our growing list of benefits currently include the following for Full Time Employees:

Competitive Compensation: Pay range begins in the competitive ranges with Group Health Benefits, Pre-tax Employee Benefits, and Performance Incentives. For medical and dental benefits, the Company contributes a fixed dollar amount each month towards the plan you elect. Contributions are deducted on a Pre-tax basis.
Group Medical Health Insurance Benefits: ProSidian partners with BC/BS, to offer a range of medical plans, including high-deductible health plans or PPOs. ||| Group Dental Health Insurance Benefits: ProSidian dental carriers - Delta, Aetna, Guardian, and MetLife.
Group Vision Health Insurance Benefits: ProSidian offers high/low vision plans through 2 carriers: Aetna and VSP.
401(k) Retirement Savings Plan: 401(k) Retirement Savings Plans help you save for your retirement for eligible employees. A range of investment options are available with a personal financial planner to assist you. The Plan is a pre-tax Safe Harbor 401(k) Retirement Savings Plan with a company match.
Vacation and Paid Time-Off (PTO) Benefits: Eligible employees use PTO for vacation, a doctor's appointment, or any number of events in your life. Currently these benefits include Vacation/Sick days - 2 weeks/3 days | Holidays - 10 ProSidian and Government Days are given.
Pre-Tax Payment Programs: Pre-Tax Payment Programs currently exist in the form of a Premium Only Plan (POP). These Plans offer a full Flexible Spending Account (FSA) Plan and a tax benefit for eligible employees.
Purchasing Discounts & Savings Plans: We want you to achieve financial success. We offer a Purchasing Discounts & Savings Plan through The Corporate Perks Benefit Program. This provides special discounts for eligible employees on products and services you buy on a daily basis.
Security Clearance: Due to the nature of our consulting engagements there are Security Clearance requirements for Engagement Teams handling sensitive Engagements in the Federal Marketplace. A Security Clearance is a valued asset in your professional portfolio and adds to your credentials.
ProSidian Employee & Contractor Referral Bonus Program: ProSidian Consulting will pay up to 5k for all referrals employed for 90 days for candidates submitted through our Referral Program.
Performance Incentives: Due to the nature of our consulting engagements there are performance incentives associated with each new client that each employee works to pursue and support.
Flexible Spending Account: FSAsย ย help you pay for eligible out-of-pocket health care and dependent day care expenses on a pre-tax basis. You determine your projected expenses for the Plan Year and then elect to set aside a portion of each paycheck into your FSA.
Supplemental Life/Accidental Death and Dismemberment Insurance: If you want extra protection for yourself and your eligible dependents, you have the option to elect supplemental life insurance. D&D covers death or dismemberment from an accident only.
Short- and Long-Term Disability Insurance: Disability insurance plans are designed to provide income protection while you recover from a disability.
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ADDITIONAL INFORMATION - See Below Instructions On The Best Way To Apply

ProSidian Consulting is an equal opportunity employer and considers qualified applicants for employment without regard to race, color, creed, religion, national origin, sex, sexual orientation, gender identity and expression, age, disability, or Vietnam era, or other eligible veteran status, or any other protected factor. All your information will be kept confidential according to EEO guidelines.

ProSidian Consulting has made a pledge to the Hiring Our Heroes Program of the U.S. Chamber of Commerce Foundation and the "I Hire Military" Initiative of The North Carolina Military Business Center (NCMBC) for the State of North Carolina. All applicants are encouraged to apply regardless of Veteran Status.

Furthermore, we believe in "HONOR ABOVE ALL"ย ย - be successful while doing things the right way. The pride comes out of the challenge; the reward is excellence in the work.

FOR EASY APPLICATION USE OUR CAREER SITE LOCATED ON http://www.ProSidian.com/ OR SEND YOUR RESUME'S, BIOS, AND SALARY EXPECTATION / RATES TO CAREERS @ PROSIDIAN.COM.

ONLY CANDIDATES WITH REQUIRED CRITERIA ARE CONSIDERED.

Be sure to place the job reference code in the subject line of your email.ย ย Be sure to include your name, address, telephone number, total compensation package, employment history, and educational credentials.

Risk Management | Compliance | Business Processes | IT Effectiveness | Engineering | Environmental | Sustainability | Human Capital


ProSidian Consulting logo

About ProSidian Consulting

Sourced by ZipRecruiter

ProSidian is a management and operations consulting firm with a reputation for its strong national practice spanning six solution areas including Risk Management, Energy & Sustainability, Compliance, Business Process, IT Effectiveness, and Talent Management. We help clients improve their operations. Linking strategy to execution, ProSidian assists client leaders in maximizing company return on investment capital through design and execution of operations core to delivering value to customers. Visit www.ProSidian.com or follow the company on Twitter at www.twitter.com/ProSidianfor more information.

Industry

Business schools and computer and management training

Company size

11 - 50 Employees

Headquarters location

Charlotte, NC, US

Year founded

2004

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