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Operations Support Team Lead Jobs (NOW HIRING)

Via

Support Operations Team Lead

Fort Worth, TX · On-site

$55K - $65K/yr

The Support Operations Team Lead plays a critical role in ensuring safety and effective risk management across Via's operations. This individual will be responsible for leading and developing a team ...

Hire Energy

Recycling Team Lead

Farmers Branch, TX

$17/hr

Job Title: Recycling Team Lead Shift: 1st Shift 8:30am - 5:30pm. Monday - Friday. Location ... This position will oversee daily operations, support team members, and help ensure safety, quality ...

Hire Energy

Recycling Team Lead

Carrollton, TX · On-site

$17/hr

Job Title: Recycling Team Lead Shift: 1st Shift 8:30am - 5:30pm. Monday - Friday. Location ... This position will oversee daily operations, support team members, and help ensure safety, quality ...

ecoATM | Gazelle

Operations Team Lead

Louisville, KY · On-site

Position Overview The Operations Team Lead position is responsible for ensuring the success of ... Provide training and on-going support to team members * Review procedure documentation to ensure ...

Smart Data Solutions LLC

Team Lead, Operations

Tempe, AZ · On-site

$20/hr

Team Lead, Operations Smart Data Solutions, a leading provider of data management, claim routing and workflow solutions to health plans and TPAs, is looking for a Team Lead to join our team! What you ...

Maersk

Operations Support

Portland, OR

... better achieve lead time and goals despite unexpected conditions. Our extensive experience ... support operations. At the top of this career stream, individuals work independently and apply ...

Bosch Group

Operations Support

Lincolnton, NC

... team. This role promotes safe work practices, delivers operational and safety training, and provides experienced backup support to ensure continuity, compliance, and operational stability. Key ...

New

PS Logistics

Operations Support

Valdosta, GA · On-site

$42K - $56K/yr

... and operations, we support our vision to be on the cutting edge of transportation. We know the ... Willing to work with a team * Excel and TMS management experience * Skilled at working with OTR ...

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Operations Support Team Lead information

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How much do operations support team lead jobs pay per hour?

As of Jul 17, 2026, the average hourly pay for operations support team lead in the United States is $27.95, according to ZipRecruiter salary data. Most workers in this role earn between $18.27 and $31.01 per hour, depending on experience, location, and employer.

What is a good salary for a team lead?

The salary for an Operations Support Team Lead typically ranges from $60,000 to $90,000 annually, depending on experience, industry, and location. Factors such as team size, responsibilities, and certifications can also influence compensation levels.

What does a support team lead do?

A support team lead oversees and coordinates a team responsible for providing technical or customer support. They assign tasks, monitor performance, ensure quality service, and may handle escalations, often using tools like ticketing systems. Strong communication, leadership skills, and knowledge of support processes are essential for this role.

How does an Operations Support Team Lead typically collaborate with other departments to ensure smooth business processes?

An Operations Support Team Lead frequently works cross-functionally, acting as a bridge between their support team and departments such as logistics, finance, IT, and customer service. This collaboration involves regular meetings to align on process improvements, sharing updates on operational bottlenecks, and coordinating the implementation of new procedures. By maintaining open communication channels and fostering teamwork, the Team Lead ensures that operational objectives are met efficiently while quickly addressing any interdepartmental issues that arise.

What are the key skills and qualifications needed to thrive as an Operations Support Team Lead, and why are they important?

To thrive as an Operations Support Team Lead, you need strong organizational skills, experience in operations management, and often a relevant degree or equivalent experience in business or logistics. Familiarity with workflow management software, CRM systems, and proficiency in tools like Microsoft Excel are typically required. Leadership, problem-solving, and effective communication are crucial soft skills for motivating teams and resolving issues efficiently. These skills are essential for ensuring smooth operations, meeting targets, and maintaining high team performance in dynamic work environments.

What does an operations support lead do?

An operations support team lead oversees daily operational activities, ensuring processes run smoothly and efficiently. They coordinate between teams, troubleshoot issues, and implement improvements, often using tools like workflow management software. Strong leadership, communication, and problem-solving skills are essential for this role.

What is the difference between Operations Support Team Lead vs Operations Coordinator?

AspectOperations Support Team LeadOperations Coordinator
ResponsibilitiesOversees support teams, manages workflows, ensures operational efficiencyCoordinates daily activities, assists with process implementation, supports operations staff
Required SkillsLeadership, problem-solving, communication, basic technical knowledgeOrganizational skills, communication, multitasking, basic technical understanding
CertificationsTypically none required; relevant certifications can be beneficialUsually none required
Work EnvironmentOffice setting, team management, cross-department collaborationOffice environment, task coordination, support roles

The Operations Support Team Lead and Operations Coordinator roles share similarities in supporting daily operations and requiring strong communication skills. However, the Team Lead generally has greater responsibility for supervising support staff and managing workflows, while the Coordinator focuses on assisting with operational tasks and coordination. Both roles are essential in maintaining efficient operations within organizations, especially in industries like logistics, manufacturing, and customer service.

What does an operations team lead do?

An operations team lead oversees daily activities within an operations department, coordinating team efforts to ensure efficiency and meet organizational goals. They often manage workflows, monitor performance metrics, and support process improvements, requiring strong leadership and communication skills. The role may involve using management tools and ensuring compliance with company policies.

What does an Operations Support Team Lead do?

An Operations Support Team Lead oversees a team responsible for supporting the daily operational activities of a company or department. They coordinate workflow, ensure processes run smoothly, resolve issues, and serve as a point of contact between team members and management. Their role often includes training staff, monitoring performance, implementing process improvements, and reporting on team outcomes. The aim is to enhance efficiency, maintain quality standards, and support the organization's goals.
More about Operations Support Team Lead jobs
What job categories do people searching Operations Support Team Lead jobs look for? The top searched job categories for Operations Support Team Lead jobs are:
Operations Support Team Lead jobs near you
Infographic showing various Operations Support Team Lead job openings in the United States as of July 2026, with employment types broken down into 88% Full Time, 10% Part Time, and 2% Contract. Highlights an 92% Physical, 2% Hybrid, and 6% Remote job distribution, with an average salary of $58,139 per year, or $28 per hour.
Support Operations Team Lead

Support Operations Team Lead

Via

Fort Worth, TX • On-site

$55K - $65K/yr

Full-time

Medical, Retirement

Re-posted 3 days ago

Job description

Via is using technology to transform transportation around the world. From changing a single person's daily commute to reducing humanity's collective environmental footprint - we've got huge goals.
The Support Operations Team Lead plays a critical role in ensuring safety and effective risk management across Via's operations. This individual will be responsible for leading and developing a team of Incident Management Operations specialists while driving operational excellence across processes and systems. The role combines hands-on team leadership with ownership of cross-functional initiatives that improve how incidents are managed across the organization.
This is an in-person role in Fort Worth, Texas with evening working hours, approximately 3pm to 11:30pm CT.
What You'll Do:
  • Team Leadership
    • Lead, coach, and develop a team responsible for managing incident investigations and complaints, ensuring a consistently high standard of performance.
    • Monitor team performance metrics and partner with agents and cross-functional teams to drive continuous improvement.
    • Identify skill gaps and training needs, and implement targeted development initiatives to strengthen team capabilities.
    • Serve as an escalation point for complex, sensitive, or unprecedented issues, exercising strong judgment under pressure.
  • Operational Excellence
    • Identify gaps and inefficiencies in existing incident management processes and proactively drive improvements.
    • Work cross-functionally to improve workflows and build new processes that enhance quality, speed, and scalability.
    • Ensure consistent adoption and adherence to Incident Management Operations (IMO) processes across all teams, including those handling incidents locally.

Who You Are:
  • 3 years+ of team management experience ideally in a safety-sensitive live operations role
  • Excellent judgment, ability to remain calm and make sound decisions under pressure
  • Independent, self-starter that knows when to escalate
  • Effective at managing multiple tasks simultaneously and comfortable taking on responsibility
  • Meticulous and vigilant, with a high level of attention to detail
  • Problem solver; you don't accept the status quo and are always looking for creative solutions
  • Excellent communicator with a knack for always finding the right tone
  • An exceptional team player: people love working with you, and you can quickly contribute to cross-functional teams

Compensation and Benefits:
  • Final salary will be determined by the candidate's experience, knowledge, and skills. Salary reflected does not include equity or variable pay, where applicable.
  • Salary Range: $55,000 - $65,000 / year
  • We are proud to offer a generous and comprehensive benefits package, including medical plans and 401K matching.
  • Successful completion of a drug test is necessary for employment

There has never been a more exciting time to be on the cutting edge of public mobility. Ready to join the ride?
Via is an equal opportunity employer.

Apply