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Operations Support Team Lead Jobs (NOW HIRING)

QAD, Inc.

FTZ Support Team lead

Houston, TX · On-site +1

$100K - $125K/yr

We are seeking a highly specialized FTZ Support Engineer /Team Lead to serve as the primary FTZ ... Deep operational understanding and experience in processing FTZ transactions, from CBP Form 214 ...

QAD, Inc.

FTZ Support Team lead

Houston, TX · On-site

$100K - $125K/yr

We are seeking a highly specialized FTZ Support Engineer /Team Lead to serve as the primary FTZ ... Deep operational understanding and experience in processing FTZ transactions, from CBP Form 214 ...

via.com

Support Operations Team Lead

Fort Worth, TX · On-site

$55K - $65K/yr

Support Operations Team Lead Via is using technology to transform transportation around the world. From changing a single person's daily commute to reducing humanity's collective environmental ...

Wallace and Wallace Inc. Adventure Outdoors

Be Seen First

Retail Customer Support Team Lead

Smyrna, GA · On-site

$50K - $60K/yr

We are looking for an experienced Retail Customer Support Team Lead to join our organization and oversee the daily operations of our customer support team. As the Retail Customer Support Team Lead ...

Hire Energy

Recycling Team Lead

Colleyville, TX

$17/hr

Job Title: Recycling Team Lead Shift: 1st Shift 8:30am - 5:30pm. Monday - Friday. Location ... This position will oversee daily operations, support team members, and help ensure safety, quality ...

Hire Energy

Recycling Team Lead

Southlake, TX

$17/hr

Job Title: Recycling Team Lead Shift: 1st Shift 8:30am - 5:30pm. Monday - Friday. Location ... This position will oversee daily operations, support team members, and help ensure safety, quality ...

Hire Energy

Recycling Team Lead

Bedford, TX

$17/hr

Job Title: Recycling Team Lead Shift: 1st Shift 8:30am - 5:30pm. Monday - Friday. Location ... This position will oversee daily operations, support team members, and help ensure safety, quality ...

Octagon Talent

IT Support Team Lead

Fort Lauderdale, FL

$20.50 - $28.25/hr

Job Overview: Octagon Talent Solutions is seeking an IT Support Team Lead for one of our ... on technology operations and user satisfaction. RESPONSIBILITIES: * Provide exemplary customer ...

PepsiCo

Plano Executive Support Team Lead

Plano, TX · On-site

$93K - $156K/yr

Overview This role serves as the onsite Executive Support Lead based in Plano, acting as both the ... Effectively work directly with all levels of associates handling all IT Operational requirements.

Concept Plus, LLC

Operations Lead

Dayton, OH

Coordinate sustainment activities across the Operations Support Team including: * * Database ... Lead operational incident coordination, issue triage, escalation management, and service ...

Primark

Operations Support

Augusta, GA

$16.50/hr

... EHS) Lead with store operational and EHS task. In this role, you will act as the in-store main ... Support the Store Management team by proactively mitigating hazards, conducing training programs ...

Primark

Operations Support

Greenville, SC · On-site

Si te identificas con estos principios, unete a Primark Operations Support. Descripcion del empleo ... Apoyar al EHS & Operations In-Store Lead o Manager en la operativa de tienda y tareas de Health ...

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Operations Support Team Lead information

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How much do operations support team lead jobs pay per hour?

As of Jun 27, 2026, the average hourly pay for operations support team lead in the United States is $27.95, according to ZipRecruiter salary data. Most workers in this role earn between $18.27 and $31.01 per hour, depending on experience, location, and employer.

What is a good salary for a team lead?

The salary for an Operations Support Team Lead typically ranges from $60,000 to $90,000 annually, depending on experience, industry, and location. Factors such as team size, responsibilities, and certifications can also influence compensation levels.

How does an Operations Support Team Lead typically collaborate with other departments to ensure smooth business processes?

An Operations Support Team Lead frequently works cross-functionally, acting as a bridge between their support team and departments such as logistics, finance, IT, and customer service. This collaboration involves regular meetings to align on process improvements, sharing updates on operational bottlenecks, and coordinating the implementation of new procedures. By maintaining open communication channels and fostering teamwork, the Team Lead ensures that operational objectives are met efficiently while quickly addressing any interdepartmental issues that arise.

What are the key skills and qualifications needed to thrive as an Operations Support Team Lead, and why are they important?

To thrive as an Operations Support Team Lead, you need strong organizational skills, experience in operations management, and often a relevant degree or equivalent experience in business or logistics. Familiarity with workflow management software, CRM systems, and proficiency in tools like Microsoft Excel are typically required. Leadership, problem-solving, and effective communication are crucial soft skills for motivating teams and resolving issues efficiently. These skills are essential for ensuring smooth operations, meeting targets, and maintaining high team performance in dynamic work environments.

What jobs pay $10,000 a month without a degree?

Operations Support Team Leads typically do not earn $10,000 a month without specialized experience or certifications. High-paying roles that can reach this level without a degree often include sales, real estate, or skilled trades, but they usually require significant experience, strong skills, or licensing. Most roles with such salaries emphasize performance, expertise, or industry-specific knowledge over formal education.

What does an operations support lead do?

An operations support team lead oversees daily operational activities, ensuring processes run smoothly and efficiently. They coordinate between teams, troubleshoot issues, and implement improvements, often using tools like workflow management software. Strong leadership, communication skills, and understanding of operational procedures are essential for this role.

What is the difference between Operations Support Team Lead vs Operations Coordinator?

AspectOperations Support Team LeadOperations Coordinator
ResponsibilitiesOversees support teams, manages workflows, ensures operational efficiencyCoordinates daily activities, assists with process implementation, supports operations staff
Required SkillsLeadership, problem-solving, communication, basic technical knowledgeOrganizational skills, communication, multitasking, basic technical understanding
CertificationsTypically none required; relevant certifications can be beneficialUsually none required
Work EnvironmentOffice setting, team management, cross-department collaborationOffice environment, task coordination, support roles

The Operations Support Team Lead and Operations Coordinator roles share similarities in supporting daily operations and requiring strong communication skills. However, the Team Lead generally has greater responsibility for supervising support staff and managing workflows, while the Coordinator focuses on assisting with operational tasks and coordination. Both roles are essential in maintaining efficient operations within organizations, especially in industries like logistics, manufacturing, and customer service.

What does an operations team lead do?

An operations team lead oversees daily activities within an operations department, coordinating team efforts to ensure efficiency and productivity. They often manage workflows, monitor performance metrics, and support process improvements, requiring strong leadership and communication skills. The role may involve using management tools and ensuring compliance with company policies.

What does an Operations Support Team Lead do?

An Operations Support Team Lead oversees a team responsible for supporting the daily operational activities of a company or department. They coordinate workflow, ensure processes run smoothly, resolve issues, and serve as a point of contact between team members and management. Their role often includes training staff, monitoring performance, implementing process improvements, and reporting on team outcomes. The aim is to enhance efficiency, maintain quality standards, and support the organization's goals.
More about Operations Support Team Lead jobs
What job categories do people searching Operations Support Team Lead jobs look for? The top searched job categories for Operations Support Team Lead jobs are:
Operations Support Team Lead jobs near you
Infographic showing various Operations Support Team Lead job openings in the United States as of June 2026, with employment types broken down into 95% Full Time, 4% Part Time, and 1% Contract. Highlights an 92% Physical, 2% Hybrid, and 6% Remote job distribution, with an average salary of $58,139 per year, or $28 per hour.
FTZ Support Team lead

FTZ Support Team lead

QAD, Inc.

Houston, TX • On-site, Remote

$100K - $125K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 5 days ago

Job description

Company Description
QAD is building a world-class SaaS company, and we are growing. We are looking for talented individuals who want to join us on our mission to help solve relevant real-world problems in manufacturing and the supply chain.
This role is on-site in Miami's Brickell district. The selected candidate must have full work authorization already in effect in the U.S. No Visa sponsorship available.
Job Description
We are seeking a highly specialized FTZ Support Engineer/Team Lead to serve as the primary FTZ Support Team Lead and Tier 2 escalation point for QAD FTZ software.
This is a critical "player-coach" role that bridges the gap between software troubleshooting and FTZ rules and regulations e. Reporting directly to the Director of Supply Chain Support, you will serve as the subject matter expert (SME) for Customs compliance and the operational gatekeeper, coordinating with our Engineering team.. You will lead and upskill our FTZ Tier 1 support agents.
Key Responsibilities:
  • Engineering Escalation Gatekeeper (Tier 2): Intercept and triage complex compliance tickets (e.g., ABI rejections, HTS logic errors, missing MPF calculations) to significantly reduce Engineering escalations. Translate CBP response codes into actionable data fixes for the customer rather than passing them to Development.
  • FTZ Team Leadership & Upskilling: Manage, mentor, and train our frontline FTZ Support Agents on all aspects of FTZ ICRS utilization. Develop playbooks to empower the team to resolve E214 admission and 7501 entry workflow confusion on the first touch, expanding overall team capacity.
  • Product Management Liaison: Partner closely with FTZ Product and Engineering leadership as the internal SME. Provide real-world Customs and broker feedback to help shape the FTZ product roadmap, translating customer pain points into self-service tools and automation feature requests.
  • VIP Customer Escalation Management: Serve as the senior technical point of contact for Top FTZ enterprise accounts.

Qualifications
  • 2+ years of direct experience in Foreign-Trade Zone (FTZ) operations, preferably administering a zone using QAD FTZ software (Formerly SmartZone).
  • Knowledge of how FTZ software interacts and relates to the Automated Commercial Environment (ACE) and the Automated Broker Interface (ABI).
  • Deep operational understanding and experience in processing FTZ transactions, from CBP Form 214 admissions through shipments from the Zone, including CBP Forms 7512, 3461, and 7501.
  • Experience with understanding required reporting, CBP, and PGA interaction when operating an FTZ.

Technical & SaaS Troubleshooting:
  • Strong understanding of how software, specifically FTZ software, uses integration to process transactions. The ability to troubleshoot and review integration files is a strong plus.

Leadership & Soft Skills:
  • Previous experience leading or mentoring, ideally in a globally distributed environment.
  • Exceptional stakeholder management skills; ability to confidently navigate high-pressure situations with enterprise FTZ operators and internal executive leadership.
  • Ability to understand how issues should be triaged based on how they affect customer's operations and compliance.

Additional Information
  • Your health and well being are important to us at QAD. We provide programs that help you strike a healthy work-life balance.
  • Opportunity to join a growing business, launching into its next phase of expansion and transformation.
  • Collaborative culture of smart and hard-working people who support one another to get the job done.
  • An atmosphere of growth and opportunity, where idea-sharing is always prioritized over level or hierarchy.
  • Compensation packages based on experience and desired skill set

COMPENSATION PACKAGE:
  • Base Pay Range: $100,000.00 - $125,000.00 USD Annual.
  • Bonus: Eligible for an annual company performance bonus.
  • Placement within our pay range will vary based on knowledge, skills, experience, and market location variations as well as internal peer equity
  • This position is also eligible for an annual company performance bonus
  • U.S. benefits package includes medical, dental and vision coverage, a 401(k) plan with company match, short-term and long-term disability coverage, life insurance, paid-time off, parental leave, and well-being programs

About QAD:
QAD / Redzone is redefining manufacturing and supply chains through its intelligent, adaptive platform that connects people, processes, and data into a single System of Action. With three core pillars - Redzone (frontline empowerment), Adaptive Applications (the intelligent backbone), and Champion AI (Agentic AI for manufacturing) - QAD / Redzone helps manufacturers operate with Champion Pace, achieving measurable productivity, resilience, and growth in just 90 days.
QAD is committed to ensuring that every employee feels they work in an environment that values their contributions, respects their unique perspectives and provides opportunities for growth regardless of background. QAD's DEI program is driving higher levels of diversity, equity and inclusion so that employees can bring their whole self to work.
We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class.
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