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Operations Support Team Lead Jobs (NOW HIRING)

Instrumentl

Customer Support & Operations Team Lead

About the role: We're hiring a Customer Support & Operations Team Lead , reporting to our VP of Customer Success, to own the systems and workflows behind a fast, accurate, and genuinely delightful ...

Corps Team

Operations Support Associate

Houston, TX · On-site

$23 - $24.50/hr

Operations Support Associate Our client, a water technology provider, is seeking an Operations Support Associate for a 3+ month contract opportunity located in Houston, TX. This role is fully onsite ...

CGI Inc.

Senior Operations Team Lead

Washington, DC · On-site

Senior Operations Team Lead Category: Project Management Main location: United States, District of ... You'll be supported by leaders who care about your health and well-being and provide you with ...

DSV A/S

Team Lead, Operations

Nazareth, PA · On-site

Team Lead, Operations Time Type: Full Time POSITION SUMMARY The Team Lead has general responsibility for coordinating and overseeing all operational activities, which they are assigned to daily.

Valerie Health

Operations Team Lead

Chattanooga, TN · On-site

$70K - $90K/yr

In this role, you will lead a team responsible for delivering work to customers while remaining ... Support Live Operations: Help stabilize delivery during high-volume periods by prioritizing work ...

Pharmavite

Operations Team Lead

Opelika, AL · On-site

This role is not available for any form of immigration sponsorship or support, including completion of the Form I-983 training plan required for STEM OPT. Day Shift 4 The Operations Team Lead will ...

ASM Global

Operations Support

Manchester, NH · On-site

Operations Support (Part-Time) DEPARTMENT: Operations REPORTS TO: Director of Operations FLSA ... We have the best team members who understand every win is earned when we come together as one ...

Pharmavite

Operations Team Lead

Opelika, AL

This role is not available for any form of immigration sponsorship or support, including completion ... The responsibility of the Operations Team Lead is to provide guidance to team members while role ...

WINESHIPPING COM LLC

Production Support Lead

Earth City, MO · On-site

$17.75 - $24.50/hr

GENERAL The Production Support Team Lead is a highly skilled fulfillment professional who combines deep operational expertise with strong leadership capability. This role oversees workflow execution ...

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Operations Support Team Lead information

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How much do operations support team lead jobs pay per hour?

As of Jun 27, 2026, the average hourly pay for operations support team lead in the United States is $27.95, according to ZipRecruiter salary data. Most workers in this role earn between $18.27 and $31.01 per hour, depending on experience, location, and employer.

What is a good salary for a team lead?

The salary for an Operations Support Team Lead typically ranges from $60,000 to $90,000 annually, depending on experience, industry, and location. Factors such as team size, responsibilities, and certifications can also influence compensation levels.

How does an Operations Support Team Lead typically collaborate with other departments to ensure smooth business processes?

An Operations Support Team Lead frequently works cross-functionally, acting as a bridge between their support team and departments such as logistics, finance, IT, and customer service. This collaboration involves regular meetings to align on process improvements, sharing updates on operational bottlenecks, and coordinating the implementation of new procedures. By maintaining open communication channels and fostering teamwork, the Team Lead ensures that operational objectives are met efficiently while quickly addressing any interdepartmental issues that arise.

What are the key skills and qualifications needed to thrive as an Operations Support Team Lead, and why are they important?

To thrive as an Operations Support Team Lead, you need strong organizational skills, experience in operations management, and often a relevant degree or equivalent experience in business or logistics. Familiarity with workflow management software, CRM systems, and proficiency in tools like Microsoft Excel are typically required. Leadership, problem-solving, and effective communication are crucial soft skills for motivating teams and resolving issues efficiently. These skills are essential for ensuring smooth operations, meeting targets, and maintaining high team performance in dynamic work environments.

What jobs pay $10,000 a month without a degree?

Operations Support Team Leads typically do not earn $10,000 a month without specialized experience or certifications. High-paying roles that can reach this level without a degree often include sales, real estate, or skilled trades, but they usually require significant experience, strong skills, or licensing. Most roles with such salaries emphasize performance, expertise, or industry-specific knowledge over formal education.

What does an operations support lead do?

An operations support team lead oversees daily operational activities, ensuring processes run smoothly and efficiently. They coordinate between teams, troubleshoot issues, and implement improvements, often using tools like workflow management software. Strong leadership, communication skills, and understanding of operational procedures are essential for this role.

What is the difference between Operations Support Team Lead vs Operations Coordinator?

AspectOperations Support Team LeadOperations Coordinator
ResponsibilitiesOversees support teams, manages workflows, ensures operational efficiencyCoordinates daily activities, assists with process implementation, supports operations staff
Required SkillsLeadership, problem-solving, communication, basic technical knowledgeOrganizational skills, communication, multitasking, basic technical understanding
CertificationsTypically none required; relevant certifications can be beneficialUsually none required
Work EnvironmentOffice setting, team management, cross-department collaborationOffice environment, task coordination, support roles

The Operations Support Team Lead and Operations Coordinator roles share similarities in supporting daily operations and requiring strong communication skills. However, the Team Lead generally has greater responsibility for supervising support staff and managing workflows, while the Coordinator focuses on assisting with operational tasks and coordination. Both roles are essential in maintaining efficient operations within organizations, especially in industries like logistics, manufacturing, and customer service.

What does an operations team lead do?

An operations team lead oversees daily activities within an operations department, coordinating team efforts to ensure efficiency and productivity. They often manage workflows, monitor performance metrics, and support process improvements, requiring strong leadership and communication skills. The role may involve using management tools and ensuring compliance with company policies.

What does an Operations Support Team Lead do?

An Operations Support Team Lead oversees a team responsible for supporting the daily operational activities of a company or department. They coordinate workflow, ensure processes run smoothly, resolve issues, and serve as a point of contact between team members and management. Their role often includes training staff, monitoring performance, implementing process improvements, and reporting on team outcomes. The aim is to enhance efficiency, maintain quality standards, and support the organization's goals.
More about Operations Support Team Lead jobs
What job categories do people searching Operations Support Team Lead jobs look for? The top searched job categories for Operations Support Team Lead jobs are:
Operations Support Team Lead jobs near you
Infographic showing various Operations Support Team Lead job openings in the United States as of June 2026, with employment types broken down into 95% Full Time, 4% Part Time, and 1% Contract. Highlights an 92% Physical, 2% Hybrid, and 6% Remote job distribution, with an average salary of $58,139 per year, or $28 per hour.
Customer Support & Operations Team Lead

Customer Support & Operations Team Lead

Instrumentl

Remote

Other

Medical, Dental, Vision, Retirement, PTO

Posted 29 days ago

Job description

Hello, we're Instrumentl.
Nonprofits do some of the most important work in the world, and most of them are still managing grants in spreadsheets. We're fixing that.
Instrumentl is a profitable, hypergrowth, YC-backed SaaS platform building the operating system for grant-funded organizations. More than 5,500 nonprofits use Instrumentl to discover, track, and win grant funding, from local community organizations to the San Diego Zoo and the University of Alaska. Collectively they've moved over $1 billion through our platform.
We're doubling year over year, customers love us (NPS 65+, Ellis PMF 60+), and we're hiring people who want to build something that matters.
About the role:
We're hiring a Customer Support & Operations Team Lead, reporting to our VP of Customer Success, to own the systems and workflows behind a fast, accurate, and genuinely delightful support experience for the nonprofits and grant writers who run on Instrumentl.
This is a hands-on player-coach role. You'll handle tickets, billing questions, bug reports, escalations, and help-center updates yourself, while raising the bar for the team that handles them alongside you. You'll guide one full-time support IC and a small bench of contractors, sharpen our AI support workflows in Fin, and decide where automation, self-serve, and human judgment each belong.
We're past 5,500 customers and growing fast. Until now, support has run on one person plus contractors. You get to define what comes next: how we use AI, how we staff, what "world-class" looks like, and how we build a function that scales without scaling headcount linearly. As volume grows, this role is built to grow with it, from Team Lead into a Manager seat owning the broader support org.
You'll partner with Customer Success, Finance, Product, Engineering, and our Support Engineer to make sure customer issues get understood, escalated cleanly, and resolved systematically.
What you'll do:
Own the customer experience
  • Handle customer tickets, escalations, billing questions, bug reports, and product education. You're in the queue, not above it.
  • Set the standards for response quality, tone, accuracy, and escalation, then hold the team (humans and AI) to them.
  • Improve first-response and resolution times for our highest-priority ticket types while maintaining or improving CSAT.
  • Build lightweight QA loops so quality is something we measure, not something we hope for.
Scale support through AI and self-serve
  • Own day-to-day Fin/AI support performance: training, monitoring, reviewing answers, and tightening workflows.
  • Spot repetitive ticket categories that should be solved by AI, macros, better help-center content, or product education, and ship the fix.
  • Build human-in-the-loop workflows so AI resolves more, and routes the rest to a human cleanly.
  • Use customer conversations as a feedback loop: surface documentation gaps, AI gaps, UX issues, and product confusion.
Build the support operating system
  • Own queue management, routing, escalation paths, SLAs, and coverage planning, including the awkward stuff like company off-sites and holidays.
  • Sharpen billing, cancellation, and refund workflows in partnership with Finance and CS.
  • Oversee operational data workflows, including our spreadsheet-import process and the contractors who power it.
  • Create internal playbooks and documentation so support doesn't live in tribal knowledge.
  • Build reporting that helps leadership see ticket volume, customer pain, team performance, and scaling risk.
Strengthen feedback loops with the rest of the company
  • Partner with our Support Engineer on bug triage, reproduction steps, prioritization, and customer follow-up.
  • Distinguish real product bugs from user confusion, billing edge cases, and education gaps, and escalate accordingly.
  • Surface recurring customer pain points and translate them into clear recommendations for Product, Engineering, Finance, and CS.
  • Close the loop with customers when issues need investigation or follow-up.
Develop the team
  • Manage one full-time support IC plus contractors and VAs. Set role clarity, goals, and performance expectations.
  • Coach the team on judgment, quality, efficiency, and customer empathy.
  • Improve onboarding and training so new contributors ramp faster.
  • Help decide when support volume justifies an additional FTE, and what the next version of the team looks like.
What we're looking for:
Required
  • 4+ years in customer support, support operations, or CX, ideally in SaaS, including time owning quality, not just answering tickets.
  • Prior people management experience. You've set expectations, given hard feedback, and coached someone into a better version of their work.
  • AI-native instincts. You already use AI in your day-to-day, have opinions about where it helps and where it hurts, and can own Fin/AI quality without being walked through it.
  • A track record of building or improving support systems (routing, escalation, QA, reporting, or self-serve). You've gone beyond managing a queue.
  • Excellent customer judgment and writing. You can translate billing chaos or a confusing bug into something a non-technical customer actually understands.
  • Player-coach energy. You're happy to jump into the queue, update an article, review an AI answer, or debug a customer issue yourself.
  • Comfort with ambiguity. You can operate in a Slack-first, fast-moving environment where the process you need sometimes doesn't exist yet.
Nice to have
  • Experience with Intercom or Fin (Zendesk, Help Scout, Ada, Forethought, Gorgias and similar tools all transfer).
  • Billing-heavy support experience: subscriptions, plan changes, refunds, payment failures.
  • Experience overseeing operational data workflows like spreadsheet imports or QA on contractor-supported processes.
  • Background supporting nonprofit, SMB, or prosumer SaaS customers. You know how to read between the lines with non-technical users.
  • Remote startup experience.
Compensation & Benefits
For US-based candidates, the target salary range is $95,000 - $115,000 USD base plus equity. Final compensation is determined based on experience, skillset, scope, interview performance, and geographic location.
Benefits
  • 100% covered health, dental, and vision insurance for employees; 50% for dependents
  • Generous PTO, including parental leave
  • 401(k)
  • Company laptop and a stipend to set up your home workstation
  • The chance to work with awesome nonprofits across the US doing meaningful work

Instrumentl is an equal opportunity employer. We are committed to building an inclusive workplace and do not discriminate based on race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity or expression, genetic information, or any other legally protected status. We encourage candidates from all backgrounds to apply. If you need a reasonable accommodation during the application or interview process, please let us know.
We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

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