Operations Support Team Lead Jobs (NOW HIRING)

Appalachian Community Services provides Mental Health, Behavioral Health, Substance Use, and Developmental Disability services to individuals, families, and communities within the seven western counties of North Carolina. We provide a wide range of walk-in, psychiatric, substance abuse, and crisis services to adults and children.

We are seeking a Clinical Team Lead to oversee our Enhanced Services team. In this role, you will coordinate clinical services, provide direct therapy, and lead a multidisciplinary team to ensure high-quality care for individuals and families. If you are a motivated clinician and leader with a passion for mental health advocacy and community support, we want to hear from you!

• Conduct and oversee client assessments to determine clinical needs, service scope, and anticipated outcomes.
• Assign team members based on their clinical expertise to ensure the highest quality care for each client.
• Provide individual and family therapy to clients assigned to the Enhanced Services team.
• Ensure service delivery aligns with medical necessity criteria and client Person-Centered Plans (PCPs).
• Monitor and evaluate interventions, services, and client progress to support positive treatment outcomes.
• Provide clinical supervision and guidance to all team members, ensuring adherence to best practices and individual supervision plans.
• Ensure compliance with service documentation standards, including reviewing and approving service notes and PCPs.
• Lead regular team meetings to discuss client progress, interventions, and team challenges.
• Facilitate crisis response and linkage to additional services as needed to ensure comprehensive client care.
• Travel within the service area and maintain a flexible schedule to meet the needs of clients and the team.

This description outlines the general scope and level of work for this role. It is not intended to include every duty or responsibility that may be required of employees in this position.

This role is compensated on a salaried basis, providing consistent earnings aligned with the responsibilities and expectations of the position.

• Compensation: $57,806 - $77,904

Placement within the range is based on licensure level, education, and experience. 

• Administrative and scheduling support
• Flexible scheduling options
• Supportive clinical and operational leadership
• Opportunities to build your preferred clinical focus areas
• Streamlined onboarding and credentialing support
   

• Maintain accurate and timely clinical documentation
• Collaborate with care teams as needed
• Maintain compliance with all clinical and regulatory standards
• Participate in supervision (if applicable based on licensure level)
   

Qualifications

• Education: Master’s degree in Counseling, or Social Work.

• Licensure: Active or provisional licensure as LCMHC, LCSW, or LMFT (required).

• Experience: Previous experience providing individual and family therapy. Experience in community-based mental health services preferred. Supervisory or leadership experience in a clinical setting is preferred.

We are focused on creating a model where clinicians are supported, not overloaded. You’ll have the flexibility to shape your schedule, the support to maintain a steady caseload, and the opportunity to grow within a stable, mission-driven organization.

Beyond the engaging work, you'll also benefit from our competitive benefits package to support you and your loved ones, provide work/life balance, and invest in your future. The list below is for informational purposes only.

• Consumer-driven health plan coverage provided by Anthem
• Wellness: When you enroll in a medical plan, you get complete care support on your time through Sydney app (Anthem), with exclusive access to 24/7 access to licensed doctors, therapists, and psychiatrists.
• Health Savings Account (HSA) or Flex Spending Account (FSA)
• Two dental plan options available through Delta Dental, so you can choose the level of coverage that fits your needs and budget.
• Affordable vision plan available through EyeMed to keep your eyes healthy and your vision sharp.
• An optional Dependent Care Flexible Spending Account to reimburse yourself on a pre-tax basis for childcare.
• Generous paid time off
• 401k or Roth IRA Retirement Programs administered by Empower
• Financial planning and education services at no cost to you
• Voluntary supplemental benefits (Accident, Critical Illness, Short-Term Disability)
• Educational Assistance (your position, date of hire and years of service determine your eligibility)
• Licensure Residency Program for Full-time Clinical Staff
• Advancement and Career Development Opportunities

Legal Notice:

We are an equal opportunity employer. Employment is at-will and contingent upon successful completion of background checks and credential verification. We participate in E-Verify to confirm employment eligibility in the United States. Reasonable accommodations are available upon request in accordance with the Americans with Disabilities Act (ADA). Must be authorized to work in the United States. Compensation varies based on licensure, experience, and caseload. ncgCARE and all partner affiliates maintain a drug-free workplace.